The main focus is to find upcoming rollout/transformation Projects.
Aktualisiert am 24.06.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 29.06.2026
Verfügbar zu: 100%
davon vor Ort: 100%
Windows 11
Windows 10
Rollout
Mergers & Aquisitions
2nd Level Support
English
German
Croatian

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 months
2025-12 - 2026-04

IT Support & Infrastructure

IT Engineer
IT Engineer
  • Coordinated the relocation of the Düsseldorf Office, overseeing planningand execution to ensure minimal disruption to business operations.
  • Managed collaboration with externa Ivendors and third-party contractors involved in Office design, construction, and infrastructure implementation.
  • Oversaw Office architecture and layout development, ensuringalignmentwith operational requirements and corporate Standards.
  • Supervised infrastructure installation including IT, facilities, and workspace setup to support business continuity.
  • Monitored project timelines, budgets, and deliverables to ensure the relocation was completed efficiently and on schedule.
  • Acted as the central pointof contact between internal teams
New Balance (Athletic Shoes)
1 year 5 months
2024-06 - 2025-10

Coordinated ABIOMED acquisition and transformation

IT Support Engineer
IT Support Engineer
  • Coordinated ABIOMED acquisition and transformation into J&J MedTech, facilitating operational Integration.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Conducted SW, HW, and loT UAT testing with Supervisors and Operators.
  • Managed Software rationalization for400 devices and ensured compliance during migration in GxP areas using Microsoft Intune.
  • Configured firewall Setups and tested WiFi across multiple ICE zones.
  • Facilitated dailystandups with Network, Infrastructure, and business teams.
  • Supported establishmentof GxP areas in Labs, Manufacturing, and Logistics
Johnson & Johnson
5 months
2023-10 - 2024-02

IT support for Shopfloor IT Solutions

IT Support Engineer
IT Support Engineer
  • Coordinated teams for infrastructure rollout with new IT Service provider.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Managed distribution of gold imageto new Workstations using Windows Autopilot forzero-touch deployment.
  • Oversaw UAT and network testing.
  • Implemented network setup for loT devices

Opel
Rüsselsheim
2 years 1 month
2022-02 - 2024-02

Supported hardware and Software issues

CLIENT TECHNICAL SUPPORT SPECIALIST
CLIENT TECHNICAL SUPPORT SPECIALIST

  • Managed dient inquiries and resolved technical issues to enhance satisfaction.
  • Supported hardware and Software issues while providing EUC assistance.
  • Coordinated Windows 10 migration project alongside SCCM and VPN support, integrating Microsoft Intune.
  • Conducted regulär follow-ups and trained new staff in dient Service protocols

AVASO
7 months
2023-05 - 2023-11

IT support for Shopfloor IT Solutions

IT Support Engineer
IT Support Engineer

  • Facilitated transition to new IT Service provider.
  • Provided IT support for Shopfloor IT Solutions, local IT/OT workplaces, and MES.
  • Distributed gold imageto new Workstations using Windows Autopilot.
  • Configured networksetup for loT devices.
  • Managed dailystandup calls

Lonza Pharmaceuticals-Visp
Switzerland
1 year
2021-03 - 2022-02

Developed and trained team

REGIONAL TECHNICAL SERVICE COORDINATOR
REGIONAL TECHNICAL SERVICE COORDINATOR

  • Coordinated a high-performing IT support team focused on technical expertise and customer Service.
  • Developed and trained team on best practices in desktop engineering, ITIL, and customer Service, including Azure AD.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces and MES support

Infosys (LANXESS)
6 months
2020-08 - 2021-01

Administered Avaya phone management

SENIOR TECHNICAL SUPPORT ENGINEER
SENIOR TECHNICAL SUPPORT ENGINEER

  • Coordinated Windows 10 migration project utilizing Microsoft Intune and Autopilot.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Managed SCCM, VPN, and Active Directory, integrating Azure AD for hybrid identity.
  • Delivered smart handsandfeet Services foronsitetroubleshooting.
  • Administered Avaya phone management

Stanley-Black & Decker
7 months
2020-01 - 2020-07

Infrastructure maintenance

IT Support Engineer
IT Support Engineer
  • Coordinated day-to-day business operations and infrastructure maintenance.
  • Led Windows 10 migration projectwith Microsoft Intune and Autopilot.
  • Managed incident lifecycle and provided end-user computing support (hardware & Software).
  • Provided smart hands and feetfornetworkissueresolution
Innio Jenbacher
6 months
2019-07 - 2019-12

Coordination infrastructure and daily business operations

IT Support Engineer
IT Support Engineer
  • Recovered Systems after RYUK ransomware attack, minimizing downtime.
  • Rebuilt production Servers and collaborated with third parties fordata recovery
Pitney Bowes
Darmstadt
7 months
2019-01 - 2019-07

Executed testing

WIN10 MIGRATION Engineer
WIN10 MIGRATION Engineer
  • Developed procedures for migration and coordinated with FSO teams.
  • Coordinated with Software rationalization team using Microsoft Intune policies.
  • Executed testing of gold images and applications
OMY
Cologne

Kompetenzen

Kompetenzen

Top-Skills

Windows 11 Windows 10 Rollout Mergers & Aquisitions 2nd Level Support

Produkte / Standards / Erfahrungen / Methoden

Profile

  • IT Support Engineer with 20 years of progressive experience delivering high-level technical Support, infrastructure coordination, end-user computing (EUC), and IT/OT shopfloor Solutions across global pharmaceutical, manufacturing, and enterprise environments.
  • Expert in Windows migrations (Intune, Autopilot, SCCM), hardware/software troubleshooting, Active Directory/Azure AD, network support, incident management, and GxP-compliantenvironments. Proven abilityto coordinatecross-functionalteams, resolve complex technical issues, support large-scale device deployments, and ensure minimal business disruption. Recognized forexceptionalcustomerService, problem- solving, and delivering cost-effective technical Solutions.


SKILLS

Technical Support & Troubleshooting:

  • Hardware
  • Software
  • EUC
  • Shopfloor IT/OT
  • MES


Endpoint Management:

  • Microsoft Intune
  • Windows Autopilot
  • SCCM
  • Gold Image deployment


Identity & Access:

  • Azure AD (Entra ID)
  • Active Directory
  • Group Policy


Networking & Infrastructure:

  • TCP/IP
  • VPN
  • WiFi
  • Firewall configuration
  • loT device Integration
  • Cisco
  • switches/routers


Migration & Rollout:

Windows 7-»10/11

Office 365

large-scale laptop/desktop deployments


IT Service Management:

  • ITIL
  • Incident Management
  • Change Coordination
  • Daily Stand-ups


Compliance & Security:

  • GxP
  • FDA Standards
  • Ransomware recovery
  • Antivirus
  • Security protocols


Tools & Technologies:

  • Microsoft Intune
  • Autopilot
  • SCCM
  • Azure AD
  • Avaya
  • SAP
  • Lotus Notes


Soft Skills:

  • Team Leadership & Mentoring
  • Vendor Coordination
  • Stakeholder Communication
  • Multilingual Support (English, German, Croatian)

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 months
2025-12 - 2026-04

IT Support & Infrastructure

IT Engineer
IT Engineer
  • Coordinated the relocation of the Düsseldorf Office, overseeing planningand execution to ensure minimal disruption to business operations.
  • Managed collaboration with externa Ivendors and third-party contractors involved in Office design, construction, and infrastructure implementation.
  • Oversaw Office architecture and layout development, ensuringalignmentwith operational requirements and corporate Standards.
  • Supervised infrastructure installation including IT, facilities, and workspace setup to support business continuity.
  • Monitored project timelines, budgets, and deliverables to ensure the relocation was completed efficiently and on schedule.
  • Acted as the central pointof contact between internal teams
New Balance (Athletic Shoes)
1 year 5 months
2024-06 - 2025-10

Coordinated ABIOMED acquisition and transformation

IT Support Engineer
IT Support Engineer
  • Coordinated ABIOMED acquisition and transformation into J&J MedTech, facilitating operational Integration.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Conducted SW, HW, and loT UAT testing with Supervisors and Operators.
  • Managed Software rationalization for400 devices and ensured compliance during migration in GxP areas using Microsoft Intune.
  • Configured firewall Setups and tested WiFi across multiple ICE zones.
  • Facilitated dailystandups with Network, Infrastructure, and business teams.
  • Supported establishmentof GxP areas in Labs, Manufacturing, and Logistics
Johnson & Johnson
5 months
2023-10 - 2024-02

IT support for Shopfloor IT Solutions

IT Support Engineer
IT Support Engineer
  • Coordinated teams for infrastructure rollout with new IT Service provider.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Managed distribution of gold imageto new Workstations using Windows Autopilot forzero-touch deployment.
  • Oversaw UAT and network testing.
  • Implemented network setup for loT devices

Opel
Rüsselsheim
2 years 1 month
2022-02 - 2024-02

Supported hardware and Software issues

CLIENT TECHNICAL SUPPORT SPECIALIST
CLIENT TECHNICAL SUPPORT SPECIALIST

  • Managed dient inquiries and resolved technical issues to enhance satisfaction.
  • Supported hardware and Software issues while providing EUC assistance.
  • Coordinated Windows 10 migration project alongside SCCM and VPN support, integrating Microsoft Intune.
  • Conducted regulär follow-ups and trained new staff in dient Service protocols

AVASO
7 months
2023-05 - 2023-11

IT support for Shopfloor IT Solutions

IT Support Engineer
IT Support Engineer

  • Facilitated transition to new IT Service provider.
  • Provided IT support for Shopfloor IT Solutions, local IT/OT workplaces, and MES.
  • Distributed gold imageto new Workstations using Windows Autopilot.
  • Configured networksetup for loT devices.
  • Managed dailystandup calls

Lonza Pharmaceuticals-Visp
Switzerland
1 year
2021-03 - 2022-02

Developed and trained team

REGIONAL TECHNICAL SERVICE COORDINATOR
REGIONAL TECHNICAL SERVICE COORDINATOR

  • Coordinated a high-performing IT support team focused on technical expertise and customer Service.
  • Developed and trained team on best practices in desktop engineering, ITIL, and customer Service, including Azure AD.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces and MES support

Infosys (LANXESS)
6 months
2020-08 - 2021-01

Administered Avaya phone management

SENIOR TECHNICAL SUPPORT ENGINEER
SENIOR TECHNICAL SUPPORT ENGINEER

  • Coordinated Windows 10 migration project utilizing Microsoft Intune and Autopilot.
  • Provided IT support for Shopfloor IT Solutions and local IT/OT workplaces (HW& SW).
  • Managed SCCM, VPN, and Active Directory, integrating Azure AD for hybrid identity.
  • Delivered smart handsandfeet Services foronsitetroubleshooting.
  • Administered Avaya phone management

Stanley-Black & Decker
7 months
2020-01 - 2020-07

Infrastructure maintenance

IT Support Engineer
IT Support Engineer
  • Coordinated day-to-day business operations and infrastructure maintenance.
  • Led Windows 10 migration projectwith Microsoft Intune and Autopilot.
  • Managed incident lifecycle and provided end-user computing support (hardware & Software).
  • Provided smart hands and feetfornetworkissueresolution
Innio Jenbacher
6 months
2019-07 - 2019-12

Coordination infrastructure and daily business operations

IT Support Engineer
IT Support Engineer
  • Recovered Systems after RYUK ransomware attack, minimizing downtime.
  • Rebuilt production Servers and collaborated with third parties fordata recovery
Pitney Bowes
Darmstadt
7 months
2019-01 - 2019-07

Executed testing

WIN10 MIGRATION Engineer
WIN10 MIGRATION Engineer
  • Developed procedures for migration and coordinated with FSO teams.
  • Coordinated with Software rationalization team using Microsoft Intune policies.
  • Executed testing of gold images and applications
OMY
Cologne

Kompetenzen

Kompetenzen

Top-Skills

Windows 11 Windows 10 Rollout Mergers & Aquisitions 2nd Level Support

Produkte / Standards / Erfahrungen / Methoden

Profile

  • IT Support Engineer with 20 years of progressive experience delivering high-level technical Support, infrastructure coordination, end-user computing (EUC), and IT/OT shopfloor Solutions across global pharmaceutical, manufacturing, and enterprise environments.
  • Expert in Windows migrations (Intune, Autopilot, SCCM), hardware/software troubleshooting, Active Directory/Azure AD, network support, incident management, and GxP-compliantenvironments. Proven abilityto coordinatecross-functionalteams, resolve complex technical issues, support large-scale device deployments, and ensure minimal business disruption. Recognized forexceptionalcustomerService, problem- solving, and delivering cost-effective technical Solutions.


SKILLS

Technical Support & Troubleshooting:

  • Hardware
  • Software
  • EUC
  • Shopfloor IT/OT
  • MES


Endpoint Management:

  • Microsoft Intune
  • Windows Autopilot
  • SCCM
  • Gold Image deployment


Identity & Access:

  • Azure AD (Entra ID)
  • Active Directory
  • Group Policy


Networking & Infrastructure:

  • TCP/IP
  • VPN
  • WiFi
  • Firewall configuration
  • loT device Integration
  • Cisco
  • switches/routers


Migration & Rollout:

Windows 7-»10/11

Office 365

large-scale laptop/desktop deployments


IT Service Management:

  • ITIL
  • Incident Management
  • Change Coordination
  • Daily Stand-ups


Compliance & Security:

  • GxP
  • FDA Standards
  • Ransomware recovery
  • Antivirus
  • Security protocols


Tools & Technologies:

  • Microsoft Intune
  • Autopilot
  • SCCM
  • Azure AD
  • Avaya
  • SAP
  • Lotus Notes


Soft Skills:

  • Team Leadership & Mentoring
  • Vendor Coordination
  • Stakeholder Communication
  • Multilingual Support (English, German, Croatian)

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