• Defined and delivered Germany?s post-M&A data integration strategy across BAWAG and Barclays platforms.
• Initiated Snowflake migration and transitioned data lakes from Hadoop, SAS, and AWS (work in progress)
• Built strategic data architecture foundations and governance frameworks for long-term scalability and AI & ML ready data.
• Served as Subject Matter Expert (SME) for data across business and IT functions.
• Ensured Data Quality and Master Data consistency across customer systems and towards regulators.

Key Achievements:

• Highly efficient Barclays data integration into BAWAG Group in only 6 weeks, a critical activity to the M&A?s successful completion in January.
• Data architecture foundation, toolset selections and beginning of the warehouse migration from Barclays provisioned platforms to Snowflake (work in progress, currently 40% finished ? with 200 TB in total).
• Tax Office data integration setup and execution towards regulatory deadlines, annual and quarterly.

• Defined and led strategic Data agenda in Germany Chief Data Office.
• Led data transformation projects like the data warehouses and platforms migrations, data quality program, Master Data management and Data workstreams in various strategic projects of Germany.
• Data Architecture, Data Management and Data Governance.
• Led as Subject Matter Expert (SME) for data towards all functions of the Germany and international business.
  

Key Achievements:

• Data warehouse migrations from SAS (150 TB) and Teradata (10 TB) to Cloudera Hadoop and then AWS, as the first adopters of the Barclays global strategic data platforms and BAWAG.
• Master & regulatory data quality improvements, meeting thresholds.
• Hands-on delivery for all Data & Records Management disciplines, including a DQ framework automation, Master & Reference Data management and records retention & disposal.
• Build-up of a highly effective team of 3 business data analysts.
• Shaping of the Data strategy with the Chief Data Officer.

• Defined and led the strategic Customer Experience (CX) agenda for Commercial and Operations.
• Initiated key initiatives including a major alerts service relaunch and the "Go Green" program.
• Designed and implemented a CX dashboard with new, actionable metrics for Operations and Commercial.
• Led as Subject Matter Expert (SME) in CRM and campaign design for Digital Banking redesign project during the RFP phase.
• Built effective cross-functional relationships with IT and business units.

Key Achievements:

• Reduced issue resolution time by 25% through CX dashboard insights.
• Improved campaign ROI by 15% through data-driven targeting initiatives.

• Led the customer agenda and marketing strategy for Spain and Portugal.
• Developed and implemented first behavioural segmentation models for Spain and Portugal.
• Launched Transparency and Marketing Governance agendas in digitally developing markets.
• Delivered Portugal's Product Line Strategy and launched a marketing governance board.

Key Achievements:

• Presented national business strategies directly to local and global Executive Committees.
• Increased customer satisfaction through redesigned service journeys and CX metrics.

• Led the launch and business-as-usual transition of Barclays Deposits.
• Delivered award-winning customer service excellence via coordinated Marketing?Ops planning and CX design.
• Led all change initiatives under budget and on time, securing mid-term PBT via product design and behavioural analytics.
• Built Product Management and Change/Technology operations from the ground up.
• Led a team of 3 (1 FTE, 2 contractors) to deliver agile projects.

Key Achievements:

• Foundation design and delivery for the deposit product design, digital customer services and the approach to sales over digital channels
• Achieved strong market recognition and adoption of the new deposit product suite with >1 bn ? acquired within 6 weeks and high visibility on ranking and affiliate comparison sites.

• Led digital capability transformation for loan products.
• Optimised SEM and digital ad-serving setup.
• Redesigned engagement flows across digital and phone channels.
• Led customer experience-driven redesigns of online application journeys, increasing conversion significantly post-2010.
• Rebranded and modernized all Internet assets for Barclaycard Germany (cards and loans).
• Defined and implemented SLAs and operating models for international web platforms, improving service reliability.
• Led global e-business council initiatives such as webchat RFPs and e-contact strategy with multimillion euro impact.

Key Achievements:

• Boosted digital loan acquisition through optimised customer journeys and targeted ads.

• Delivered international digital transformation across Germany, France, Italy, Spain, Portugal, Greece, Ireland and partially to the UK.
• Owned design, architecture, and deployment of digital customer platforms: websites, CMS, middleware, APIs, account services.
• Launched major digital features including online application, broker integration, and web analytics ? many still in use today.
• Introduced tracking and accounting system for online sales and re-engineered account services middleware.

Key Achievements:

• Launch of digital sales and scale-up of volumes across all regions.

• Developed business requirements and translated them into digital solutions.
• Provided IT consultancy for Internet Live Systems Support.

Key Achievements:

• Various sales and service site improvements and operational improvements.
  

• Delivered international web and data infrastructure for Barclaycard Western Europe: websites, CMS, APIs, tracking systems. End-to-end delivery of web infrastructure, reporting systems, and middleware.
• Launched digital application platform, broker services, and affiliate marketing solutions across 7+ countries.
• Designed and implemented pixel-based tracking and custom API interfaces between front-end and processing systems.
• Managed multi-country digital platform rollouts and operations with high stakeholder satisfaction.
• Led a team of up to 8 developers and consultants.

Key Achievements:

• Delivery of first and evolving generation of websites with online application and online banking capabilities, managed via CMS, across 7 markets including Germany, France, Italy, Spain, Portugal, Ireland, Greece ? with some components still in current use.
• Achieved exceptional client satisfaction and profitability targets.

• Business process design for German insurance companies using ITIL, Six Sigma, and ISO standards.
• Led and delivered hardware and software roll-outs for insurance agency networks
• Team management (5 contractors) and delivery accountability

Achievements:

• Design and documentation of the ITIL service process framework for a major German insurance company
• Roll-out of prepared and validated IT components and networks for all Germany branches of a major German insurance company