Sr. Product Owner / Sr. Project Manager Extensive consulting and software project implementation background spanning over two decades.
Aktualisiert am 16.04.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.04.2024
Verfügbar zu: 100%
davon vor Ort: 20%
Project Management
Product Management
Geschäftsprozessanalyse
Stakeholder Management
Risk Management
Escalation Management
Certified SAFe® 5 & SAFe® 6 Product Owner/Product Manager
Scrum Agile
Kanban
UML
OOAD
ITIL
eTOM
CRM
German
Verhandlungssicher
English
Verhandlungssicher

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 1 month
2022-09 - 2023-09

eMobility Solution CPO / MSP integration

Senior Product Owner Stakeholder Management Product Management Risk Management ...
Senior Product Owner

  • Define the product vision, goals, and the roadmap for EV charging- infrastructure related integration and ticketing system
  • Collaborate with stakeholders to prioritize features, functionalities, and enhancements based on business value and customer impact
  • Define and document detailed product requirements, user stories, use cases, and acceptance criteria
  • Prioritize and manage the program backlog, ensuring that development efforts align with business priorities
  • Oversee the integration of eMobility software solutions with external systems, such as CPO platforms, MSP systems, and ticketing systems
  • Engage and collaborate with internal and external stakeholders, including CPOs, MSPs, and vendors
  • Define the process for requesting new features and enhancements
  • Create and configure the company program backlog based on JIRA discovery project

Atlassian JIRA Atlassian Confluence OCPP OCPI MSP Issue Tracking System Miro Figma Postman
Stakeholder Management Product Management Risk Management Escalation Management emobility
Eva Solutions Group GmbH
Remote
10 months
2021-11 - 2022-08

Cloud CRM

Senior Product Owner JIRA Confluence Miro ...
Senior Product Owner

  • Implementation of an AWS cloud-based CRM system for web and native iOS & Android apps including legacy ERP system integration
  • Creation of product roadmap, priorities and delivery phases, and alignment of goals with internal stakeholders
  • Creation of user stories, acceptance of deliveries
  • User experience / co-development with future users (sales / selected customers) of the system
  • Coordination and collaboration with SaaS team, platform team, design system, UX, enterprise architecture & test automation
  • Coordination and collaboration with onsite and nearshore teams

CRM SaaS AWS Cognito Micro Frontend ReactJS proALPHA
JIRA Confluence Miro Figma Scrum Agile / Kanban Requirements engineering Offshore Stakeholdermanagement
proALPHA Business Solutions GmbH
Remote
6 months
2021-05 - 2021-10

Customer Portal

Product Owner, Business Analyst Stakeholdermanagement Requirements Engineering Scrum Product Owner ...
Product Owner, Business Analyst

  • Implementation of a Customer Self Care Portal for ?Deine Wärmeenergie Deutschland? based on powercloud, WORK DIGITAL Portal, JBOSS, SAP IS-U/ Siebel 
  • Feasibility Analysis of the sales / order process based on POWERDATA, WORK DIGITAL Sales, JBOSS, SAP IS-U/ Siebel for ?Deine Wärmeenergie Deutschland?
  • Creation of user stories, acceptance of deliveries
  • Coordination and collaboration with onsite and nearshore teams

Powerdata workdigital Atlassian JIRA Atlassian Confluence SAP IS-U Powercloud Siebel CRM SoapUI Postman
Stakeholdermanagement Requirements Engineering Scrum Product Owner Scrum Agile Softwareentwicklung Testautomatisierung Offshore Eskalationsmanagement Acceptance Test Product Management
E.ON Energie Deutschland GmbH
2 years 2 months
2018-08 - 2020-09

Migration of Content Management System & Implementation of Cloud applications

Product Owner Product Management Product Lifecycle Customer Use Lab ...
Product Owner
  • Product Owner of a Software Development Agile Team
  • Development of digital solutions
  • Implementation of the digital B2C processes
  • Consulting on digitization and automation of the customer journey
  • Consulting on the introduction and optimization of self-service and digital communication over various digital channels and media
  • Conception, coordination and joint solution finding for complex cross-system requirements
  • Migration of Content Management System CoreMedia to SiteCore
  • Introduction of Pivotal Cloud Foundry
  • Introduction of API Gateway
  • Introduction of Identity & Access Management
  • Implementation of new customer services over a new channel
  • Implementation of ePay, eDunning Application
  • Working with onsite and nearshore Teams
Mulesoft Axeway Sitecore Pivotal Cloud Foundry iWelcome SAP IS-U Azure CoreMedia Figma Grafana AppDynamics Siebel CRM Atlassian JIRA Atlassian Confluence
Product Management Product Lifecycle Customer Use Lab Agile Softwareentwicklung B2C SME Offshore Eskalationsmanagement Requirements Engineering
E.On / innogy SE
Essen, Ruhr
1 year 1 month
2017-03 - 2018-03

Banking App

Business Analyst (in Product Owner Role) Multi Banking 2FA Offshore ...
Business Analyst (in Product Owner Role)
  • Development and enhancement of the new mobile banking app for iOS & Android. Implementation of Basic App Features, Financial Overview, Personal Finance Management, Money Transfer, Investment, Mobile Payment, Multi Banking Aggregation, Electronic Safe, PO Box
  • Capturing and documenting requirements (Epic responsible Business analyst)
  • Coordination of internal and external stakeholders, stakeholder management
  • Preparation and coordination of user stories with product owners
  • Supporting refinement and planning sessions (German and Romanian Teams)
  • Root cause analysis of unoptimized processes and recommendation for improvements
iOS Android AppDynamics Atlassian JIRA Atlassian Confluence DSwiss Digital Safe DSGVO
Multi Banking 2FA Offshore Eskalationsmanagement Requirements Engineering Agile Softwareentwicklung Banking App Mobile Apps
Deutsche Bank
Frankfurt am Main
1 year 7 months
2015-06 - 2016-12

Merger & Transition of two major telecom companies in Germany

Technical Product Manager Stakeholdermanagement Eskalationsmanagement Ressourcenplanung ...
Technical Product Manager
  • Multi project management within transition and merger of Germany's largest telecommunications company
  • Domains: Commissioning, Value Added / Premium Services, Carrier Billing / Direct2Bill, Large Account SMS, Portal (Google Analytics, Activity Tracking, Affiliate Marketing), White Label Web / Portal and Apps (iOS & Android) for MVNOs / Ethnic Brands
  • Supporting business to establish the business case for a consistent customer base and standardization of the product portfolio
  • Review, restructuring and simplification of business processes
  • Planning of project goal, managing project deadlines, resources, performance, finance and budget
  • Managing internal and external stakeholders, escalation management
Rational ClearCase Rational Rose SAP ChaRM Atlassian JIRA Atlassian Confluence MS Project iOS Android Google Analytics
Stakeholdermanagement Eskalationsmanagement Ressourcenplanung Kostenmanagement Performance-Management MVNO Value Added Services Carrier Billing Direct2Bill Activity tracking Affiliate Marketing Customer Portal Ethnic Brands
Telefónica O2
München
4 months
2015-01 - 2015-04

Business analysis from E2E quality assurance perspective

BUSINESS ANALYST Quality Assurance End-To-End Tracking Telecommunication
BUSINESS ANALYST
  • Development of new quality assurance strategies, definition of tools, quality gates, KPIs and reports for different projects of the programme
  • Definition of methods and tools to detect the dependencies of cross-project delivery objects
  • Definition of the scoring methods in order to measure quality and consistency check of the programme artefacts / deliverables
  • Integration of quality assurance methods within the software delivery process


JIRA Confluence Tosca
Quality Assurance End-To-End Tracking Telecommunication
A1 Telekom Austria AG
Vienna, Austria
1 year
2014-01 - 2014-12

Major upgrade and modernization of the CRM system

IT ANALYST Migration Project Upgrade Project Automotive ...
IT ANALYST
  • Major upgrade and modernization of the CRM system within the limited time frame specified by the German Ministry of Transport
  • Supporting the optimizing the upgrade and customer data migration process to achieve the targeted upgrade timeline
  • Assistance in planning the upgrade
  • Supporting Change & Incident Management
PeopleSoft CRM Oracle DB
Migration Project Upgrade Project Automotive B2C B2B General consulting and PM methods
Toll Collect / T-Systems
Magdeburg, Germany 
3 months
2013-08 - 2013-10

Implementation of a Mobile Virtual Network Enabler Platform (MVNE)

BUSINESS ANALYST General consulting and PM methods Object oriented Analysis and Design eTOM ...
BUSINESS ANALYST
  • Detailed analysis of as-is design of to-be processes based on requirements
  • Assistance in the preparation and evaluation of RfQ
  • Support in vendor selection process and negotiations


General consulting and PM methods Object oriented Analysis and Design eTOM RfQ / RfP MVNO MVNE Telecommunication B2B
T-Mobile Austria
Vienna, Austria
1 year 11 months
2011-09 - 2013-07

Projects to improve customer satisfaction and sales service

PROJECT MANGER/LEAD BUSINESS ANALYST General consulting and PM methods CA Project Portfolio Management Clarity ...
PROJECT MANGER/LEAD BUSINESS ANALYST
  • Projects to improve customer satisfaction and sales service, implementing the regulatory requirements for number porting, introduce the hardware delivery functionality for call centre channel, introduce the geographic feasibility check of fixed network and mobilepr oducts for call centre and POS
  • Supporting business to establish the business case for a consistent customer base and standardization of the product portfolio
  • Review, restructuring and simplification of business processes within CRM and provisioning
  • Planning of project goal, managing project deadlines, resources, performance, finance and budget
  • Managing internal and external stakeholders, escalation management
  • Coordination of project team members and stakeholders (300 ppl)
  • Manage the end-to-end delivery of the solution (agile development)
  • Requirements engineering for company owned services, branded reseller & MVNOs
  • Requirement gathering, fit gap analysis, scope
  • Supervising incident & task management
  • Supervising functional & technical documentation
  • Quality management of the deliverables
General consulting and PM methods CA Project Portfolio Management Clarity Jira Confluence MS Project Website / Internet Presence Federal Network Agency (TKG) Mobile Number Portability (MNP) Broadcasting and Telecommunications Regulation (RTR) Multi-Channel Communication Geo Location Services B2B B2C
A1 Telekom Austria AG
Vienna, Austria
10 months
2012-04 - 2013-01

Planning and operational management of the company-wide programme

PROJECT MANAGER General consulting and PM methods Scrum Agile HP Quality Center ...
PROJECT MANAGER

  • Planning and operational management of the company-wide programme for implementation of the new ticketing system
  • Relaunch of the web presence and mobile apps, consolidation of the backend systems and simplification of the pricing models
  • Steering internal and external stakeholders to ensure reaching the programme goals
  • Handling political conflicts within the project environment
  • Prepare and conducting IT software tenders
  • Prepare and conclusion of IT software contracts with external vendors
  • Define the organizational structure
  • Planning the project service scope, terms, resourcing, financial plans and budget
  • Distribution of tasks and responsibilities
  • Coordination and communication with internal and external stakeholders
  • Head of software development, test and 3rd Level Support (80 ppl)
  • Managing multiple agile teams
  • Detection and mitigation of weaknesses, vulnerabilities and defects

General consulting and PM methods Scrum Agile HP Quality Center HP Service Manager MS Project RfQ / RfP Austrian Federal Railways Ticketing System Mobile Apps Website / Internet Presence Online Shop B2C M2M
ÖBB IKT GmbH
Vienna, Austria
2 years 5 months
2008-11 - 2011-03

Optimization and automation of call centre processes

PROJECT MANAGER General consulting and PM methods eTom ARIS ...
PROJECT MANAGER
  • Analysis of business process and the call centre?s organization
  • Identification of problem areas / process breaches; Creation of a transformation concept for call centres and communication channels and implementation of the transformation
  • Implementation of a new multi-channel customer communication system, automation of categorization and assignment of customer correspondence (call, fax, letter, e-mail), automation of the process of assignment and archiving of customer contracts, performance analysis with the aim of continuous productivity improvement, Health Check / E2E monitoring the involved systems (internal + external)
  • Project planning and controlling
  • Project budget, resources, effort estimation
  • Coordination of integration test and user acceptance tests
  • Training of users and faculties as part of the go-live delivery and handover to business
General consulting and PM methods eTom ARIS PeopleSoft CRM MS Project MS SharePoint BPMN Multi Project Management Multi-Channel Communication Call Center Application Telecommunication Interactive Voice Response (IVR) External Partner Platforms Offshore Optical Character Recognition (OCR) Contract Management Document Management B2B B2C
Hutchison 3G Austria
Vienna, Austria
4 months
2008-06 - 2008-09

Introduction of a new CRM system for business customers

BUSINESS ANALYST
BUSINESS ANALYST
  • Introduction of a new CRM system for business customers, support in the field of evaluation of CRM solutions. Evaluation of RFQ and vendor selection
  • Evaluation, enhancement and creation of the application requirements & interface specifications for PeopleSoft CRM system
  • Project plan & estimation calculation
  • Requirement analysis and functional design for change requests
  • Supporting vendor selection and negotiation process
General consulting methods MS Project IBM Rational Clear Case IBM Rational Charm Telecommunication B2B
Telefónica O2 / Oracle
Munich, Germany 
1 year 6 months
2006-09 - 2008-02

Implementation of a new CRM solution

LEAD BUSINESS ANALYST General consulting methods JAD Sessions PeopleSoft CRM ...
LEAD BUSINESS ANALYST
  • Implementation of a new CRM solution (CRM, Billing and EAI) for the customer service and sales area. Definition of business requirements and business processes for Customer Service (Call Centre), Business Sales and Campaign Management. Conception of the role model and analysis of the security concepts, the interface design of the new CRM Front End
  • Process optimization for customer service
  • Cross-module team lead for order management, support / case management, account and customer portfolio workgroups
  • Responsible for detailed technical requirements and design of modules Order Management, Account and Customer Portfolio
  • Planning and managing joint application design workshops with business / end users and system specialists
  • Requirements gathering, Business Process Design, FIT-GAP Analysis
  • High level and detailed technical design, validation of the E2E solution, coordination of the working groups business integration, application integration and migration
  • Lead the application architecture analysis and design
  • Validate the design with stakeholders
General consulting methods JAD Sessions PeopleSoft CRM MS Project MS SharePoint Proprietary project management software Telecommunication B2C B2B Offshore Call Center Application Multi-Channel Communication
Orange UK / France Télécom / Accenture
Bristol, UK

Aus- und Weiterbildung

Aus- und Weiterbildung

1 month
2024-03 - 2024-03

The Product Management for AI & Data Science Course

Udemy
Udemy
  • Managing products in the field of data science and AI
  • Learn how to be the bridge between business needs and technically oriented data science and AI personnel
  • Learn what is the role of a product manager and what is the difference between a product and a project manager
  • Distinguish between data analysis and data science
  • Be able to tell the difference between an algorithm and an AI
  • Distinguish different types of machine learning
  • Execute business strategy for AI and Data
  • Perform SWOT analysis
  • Learn how to build and test a hypothesis
  • Acquire user experience for AI and data science skills
  • Source data for your projects and understand how this data needs to be managed
  • Examine the full lifecycle of an AI or data science project in a company
  • Learn how to manage data science and AI teams
  • Improve communication between team members
  • Address ethics, privacy, and bias
1 month
2024-02 - 2024-02

Artificial Intelligence: Build 5 AI + LLM &ChatGPT

Udemy
Udemy
  • Build 7 different AIs for 7 different applications
  • Understand the theory behind Artificial Intelligence
  • Master the State of the Art AI models
  • Solve Real World Problems with AI
  • Q-Learning
  • Deep Q-Learning
  • Deep Convolutional Q-Learning
  • A3C (Asynchronous Advantage Actor-Critic)
  • PPO (Proximal Policy Optimization)
  • SAC (Soft Actor-Critic)
  • LLMs
  • Transformers
  • Low-Rank Adaptation (LoRA) and Quantization (QLoRA)
  • NLP techniques for Chatbots: Tokenization and Padding
  • Fine-Tuning an LLM with Knowledge Augmentation
  • As Extras: DDPG, Full World Model, Evolution Strategies & Genetic Algorithms
1 year 10 months
1997-02 - 1998-11

Data Processing Management Assistant

DV-Kaufmann (IHK), Wirtschaftsschule Bohlscheid
DV-Kaufmann (IHK)
Wirtschaftsschule Bohlscheid

Data Processing Management Assistant Certified by Chamber of Commerce and Industry Cologne

1 year 6 months
1991-09 - 1993-02

Aircraft & Aerospace technology

FH-Aachen
FH-Aachen

Aircraft & Aerospace technology

Position

Position

Product Owner

Project Management

Business Analysis

Kompetenzen

Kompetenzen

Top-Skills

Project Management Product Management Geschäftsprozessanalyse Stakeholder Management Risk Management Escalation Management Certified SAFe® 5 & SAFe® 6 Product Owner/Product Manager Scrum Agile Kanban UML OOAD ITIL eTOM CRM

Produkte / Standards / Erfahrungen / Methoden

Scrum Agile
Experte
Kanban
Experte
UML
Fortgeschritten
OOAD
Fortgeschritten
ITIL
Fortgeschritten
eTOM
Fortgeschritten
SAFe
Experte
Risk Management
Experte
Stakeholder Managerment
Experte
Escalation Management
Experte
Business Process Management
Experte
Jira
Experte
Confluence
Experte
Product Managment
Experte
Project Management
Fortgeschritten
Requirements Engineering
Experte

Profile:

Extensive consulting and software project implementation background spanning over two decades. Successfully managed diverse and complex projects with an international scope, encompassing multicultural teams and multiple methodologies. Specialized in working within the European Economic Area, utilizing a combination of onsite, offshore, and nearshore resources. Proficient in developing strategic concepts tailored to meet specific implementationobjectives. Skilled in executing seamless solutions and integrating them into existing IT infrastructures.


PROF. SKILLS:

  • Project Management
  • Process Management
  • Requirements Engineering
  • Operational CRM
  • Stakeholder Management
  • Risk Management
  • Escalation Management
  • Certified SAFe® 5 & SAFe® 6 Product Owner/Product Manager


PERS. SKILLS:

  • Dedicated and committed to professionalism
  • Highly adaptable
  • Solid work ethic
  • Energetic performer
  • Committed to excellence and success
  • Goal-driven leader
  • Eager to meet challenges
  • Multicultural Sensitive
  • Exemplary planning and organizational skills


TOOLS & METHODS:

  • Scrum Agile, Kanban, UML, OOAD, ITIL, eTOM, SAFe,JIRA
  • Confluence, ARIS, CA Project Portfolio Management Clarity
  • Rational (Clear Case, Rose, SoDA, Charm), MS Office
  • MS SharePoint, MS Project, MS Visio, PeopleSoft CRM
  • PeopleSoft HR/HCM, AppDynamics, CMS, Retrium
  • Online Shops (Magento, WooCommerce), Web technologies
  • Oracle, MS SQL Server, MySQL, Unix, Linux, Windows, Mac OSX
  • Adobe Photoshop, Adobe Illustrator, Figma, Miro


Internships:

11/1997 ? 05/1998

Internship Data Processing Management Assistant


08/1994 ? 11/1994

Industrial internship as aerospace technician

 ?TÜV Rheinland Luftfahrttechnik? Cologne


07/1990 ? 07/1991

Internship mechanical engineering technician (Aircraft & aerospace technology)

Branchen

Branchen

  • eMobility
  • Software
  • Energy
  • Telecommunications
  • Transportation
  • Automotive
  • Financial Services
  • Pharmaceutical Logistics

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 1 month
2022-09 - 2023-09

eMobility Solution CPO / MSP integration

Senior Product Owner Stakeholder Management Product Management Risk Management ...
Senior Product Owner

  • Define the product vision, goals, and the roadmap for EV charging- infrastructure related integration and ticketing system
  • Collaborate with stakeholders to prioritize features, functionalities, and enhancements based on business value and customer impact
  • Define and document detailed product requirements, user stories, use cases, and acceptance criteria
  • Prioritize and manage the program backlog, ensuring that development efforts align with business priorities
  • Oversee the integration of eMobility software solutions with external systems, such as CPO platforms, MSP systems, and ticketing systems
  • Engage and collaborate with internal and external stakeholders, including CPOs, MSPs, and vendors
  • Define the process for requesting new features and enhancements
  • Create and configure the company program backlog based on JIRA discovery project

Atlassian JIRA Atlassian Confluence OCPP OCPI MSP Issue Tracking System Miro Figma Postman
Stakeholder Management Product Management Risk Management Escalation Management emobility
Eva Solutions Group GmbH
Remote
10 months
2021-11 - 2022-08

Cloud CRM

Senior Product Owner JIRA Confluence Miro ...
Senior Product Owner

  • Implementation of an AWS cloud-based CRM system for web and native iOS & Android apps including legacy ERP system integration
  • Creation of product roadmap, priorities and delivery phases, and alignment of goals with internal stakeholders
  • Creation of user stories, acceptance of deliveries
  • User experience / co-development with future users (sales / selected customers) of the system
  • Coordination and collaboration with SaaS team, platform team, design system, UX, enterprise architecture & test automation
  • Coordination and collaboration with onsite and nearshore teams

CRM SaaS AWS Cognito Micro Frontend ReactJS proALPHA
JIRA Confluence Miro Figma Scrum Agile / Kanban Requirements engineering Offshore Stakeholdermanagement
proALPHA Business Solutions GmbH
Remote
6 months
2021-05 - 2021-10

Customer Portal

Product Owner, Business Analyst Stakeholdermanagement Requirements Engineering Scrum Product Owner ...
Product Owner, Business Analyst

  • Implementation of a Customer Self Care Portal for ?Deine Wärmeenergie Deutschland? based on powercloud, WORK DIGITAL Portal, JBOSS, SAP IS-U/ Siebel 
  • Feasibility Analysis of the sales / order process based on POWERDATA, WORK DIGITAL Sales, JBOSS, SAP IS-U/ Siebel for ?Deine Wärmeenergie Deutschland?
  • Creation of user stories, acceptance of deliveries
  • Coordination and collaboration with onsite and nearshore teams

Powerdata workdigital Atlassian JIRA Atlassian Confluence SAP IS-U Powercloud Siebel CRM SoapUI Postman
Stakeholdermanagement Requirements Engineering Scrum Product Owner Scrum Agile Softwareentwicklung Testautomatisierung Offshore Eskalationsmanagement Acceptance Test Product Management
E.ON Energie Deutschland GmbH
2 years 2 months
2018-08 - 2020-09

Migration of Content Management System & Implementation of Cloud applications

Product Owner Product Management Product Lifecycle Customer Use Lab ...
Product Owner
  • Product Owner of a Software Development Agile Team
  • Development of digital solutions
  • Implementation of the digital B2C processes
  • Consulting on digitization and automation of the customer journey
  • Consulting on the introduction and optimization of self-service and digital communication over various digital channels and media
  • Conception, coordination and joint solution finding for complex cross-system requirements
  • Migration of Content Management System CoreMedia to SiteCore
  • Introduction of Pivotal Cloud Foundry
  • Introduction of API Gateway
  • Introduction of Identity & Access Management
  • Implementation of new customer services over a new channel
  • Implementation of ePay, eDunning Application
  • Working with onsite and nearshore Teams
Mulesoft Axeway Sitecore Pivotal Cloud Foundry iWelcome SAP IS-U Azure CoreMedia Figma Grafana AppDynamics Siebel CRM Atlassian JIRA Atlassian Confluence
Product Management Product Lifecycle Customer Use Lab Agile Softwareentwicklung B2C SME Offshore Eskalationsmanagement Requirements Engineering
E.On / innogy SE
Essen, Ruhr
1 year 1 month
2017-03 - 2018-03

Banking App

Business Analyst (in Product Owner Role) Multi Banking 2FA Offshore ...
Business Analyst (in Product Owner Role)
  • Development and enhancement of the new mobile banking app for iOS & Android. Implementation of Basic App Features, Financial Overview, Personal Finance Management, Money Transfer, Investment, Mobile Payment, Multi Banking Aggregation, Electronic Safe, PO Box
  • Capturing and documenting requirements (Epic responsible Business analyst)
  • Coordination of internal and external stakeholders, stakeholder management
  • Preparation and coordination of user stories with product owners
  • Supporting refinement and planning sessions (German and Romanian Teams)
  • Root cause analysis of unoptimized processes and recommendation for improvements
iOS Android AppDynamics Atlassian JIRA Atlassian Confluence DSwiss Digital Safe DSGVO
Multi Banking 2FA Offshore Eskalationsmanagement Requirements Engineering Agile Softwareentwicklung Banking App Mobile Apps
Deutsche Bank
Frankfurt am Main
1 year 7 months
2015-06 - 2016-12

Merger & Transition of two major telecom companies in Germany

Technical Product Manager Stakeholdermanagement Eskalationsmanagement Ressourcenplanung ...
Technical Product Manager
  • Multi project management within transition and merger of Germany's largest telecommunications company
  • Domains: Commissioning, Value Added / Premium Services, Carrier Billing / Direct2Bill, Large Account SMS, Portal (Google Analytics, Activity Tracking, Affiliate Marketing), White Label Web / Portal and Apps (iOS & Android) for MVNOs / Ethnic Brands
  • Supporting business to establish the business case for a consistent customer base and standardization of the product portfolio
  • Review, restructuring and simplification of business processes
  • Planning of project goal, managing project deadlines, resources, performance, finance and budget
  • Managing internal and external stakeholders, escalation management
Rational ClearCase Rational Rose SAP ChaRM Atlassian JIRA Atlassian Confluence MS Project iOS Android Google Analytics
Stakeholdermanagement Eskalationsmanagement Ressourcenplanung Kostenmanagement Performance-Management MVNO Value Added Services Carrier Billing Direct2Bill Activity tracking Affiliate Marketing Customer Portal Ethnic Brands
Telefónica O2
München
4 months
2015-01 - 2015-04

Business analysis from E2E quality assurance perspective

BUSINESS ANALYST Quality Assurance End-To-End Tracking Telecommunication
BUSINESS ANALYST
  • Development of new quality assurance strategies, definition of tools, quality gates, KPIs and reports for different projects of the programme
  • Definition of methods and tools to detect the dependencies of cross-project delivery objects
  • Definition of the scoring methods in order to measure quality and consistency check of the programme artefacts / deliverables
  • Integration of quality assurance methods within the software delivery process


JIRA Confluence Tosca
Quality Assurance End-To-End Tracking Telecommunication
A1 Telekom Austria AG
Vienna, Austria
1 year
2014-01 - 2014-12

Major upgrade and modernization of the CRM system

IT ANALYST Migration Project Upgrade Project Automotive ...
IT ANALYST
  • Major upgrade and modernization of the CRM system within the limited time frame specified by the German Ministry of Transport
  • Supporting the optimizing the upgrade and customer data migration process to achieve the targeted upgrade timeline
  • Assistance in planning the upgrade
  • Supporting Change & Incident Management
PeopleSoft CRM Oracle DB
Migration Project Upgrade Project Automotive B2C B2B General consulting and PM methods
Toll Collect / T-Systems
Magdeburg, Germany 
3 months
2013-08 - 2013-10

Implementation of a Mobile Virtual Network Enabler Platform (MVNE)

BUSINESS ANALYST General consulting and PM methods Object oriented Analysis and Design eTOM ...
BUSINESS ANALYST
  • Detailed analysis of as-is design of to-be processes based on requirements
  • Assistance in the preparation and evaluation of RfQ
  • Support in vendor selection process and negotiations


General consulting and PM methods Object oriented Analysis and Design eTOM RfQ / RfP MVNO MVNE Telecommunication B2B
T-Mobile Austria
Vienna, Austria
1 year 11 months
2011-09 - 2013-07

Projects to improve customer satisfaction and sales service

PROJECT MANGER/LEAD BUSINESS ANALYST General consulting and PM methods CA Project Portfolio Management Clarity ...
PROJECT MANGER/LEAD BUSINESS ANALYST
  • Projects to improve customer satisfaction and sales service, implementing the regulatory requirements for number porting, introduce the hardware delivery functionality for call centre channel, introduce the geographic feasibility check of fixed network and mobilepr oducts for call centre and POS
  • Supporting business to establish the business case for a consistent customer base and standardization of the product portfolio
  • Review, restructuring and simplification of business processes within CRM and provisioning
  • Planning of project goal, managing project deadlines, resources, performance, finance and budget
  • Managing internal and external stakeholders, escalation management
  • Coordination of project team members and stakeholders (300 ppl)
  • Manage the end-to-end delivery of the solution (agile development)
  • Requirements engineering for company owned services, branded reseller & MVNOs
  • Requirement gathering, fit gap analysis, scope
  • Supervising incident & task management
  • Supervising functional & technical documentation
  • Quality management of the deliverables
General consulting and PM methods CA Project Portfolio Management Clarity Jira Confluence MS Project Website / Internet Presence Federal Network Agency (TKG) Mobile Number Portability (MNP) Broadcasting and Telecommunications Regulation (RTR) Multi-Channel Communication Geo Location Services B2B B2C
A1 Telekom Austria AG
Vienna, Austria
10 months
2012-04 - 2013-01

Planning and operational management of the company-wide programme

PROJECT MANAGER General consulting and PM methods Scrum Agile HP Quality Center ...
PROJECT MANAGER

  • Planning and operational management of the company-wide programme for implementation of the new ticketing system
  • Relaunch of the web presence and mobile apps, consolidation of the backend systems and simplification of the pricing models
  • Steering internal and external stakeholders to ensure reaching the programme goals
  • Handling political conflicts within the project environment
  • Prepare and conducting IT software tenders
  • Prepare and conclusion of IT software contracts with external vendors
  • Define the organizational structure
  • Planning the project service scope, terms, resourcing, financial plans and budget
  • Distribution of tasks and responsibilities
  • Coordination and communication with internal and external stakeholders
  • Head of software development, test and 3rd Level Support (80 ppl)
  • Managing multiple agile teams
  • Detection and mitigation of weaknesses, vulnerabilities and defects

General consulting and PM methods Scrum Agile HP Quality Center HP Service Manager MS Project RfQ / RfP Austrian Federal Railways Ticketing System Mobile Apps Website / Internet Presence Online Shop B2C M2M
ÖBB IKT GmbH
Vienna, Austria
2 years 5 months
2008-11 - 2011-03

Optimization and automation of call centre processes

PROJECT MANAGER General consulting and PM methods eTom ARIS ...
PROJECT MANAGER
  • Analysis of business process and the call centre?s organization
  • Identification of problem areas / process breaches; Creation of a transformation concept for call centres and communication channels and implementation of the transformation
  • Implementation of a new multi-channel customer communication system, automation of categorization and assignment of customer correspondence (call, fax, letter, e-mail), automation of the process of assignment and archiving of customer contracts, performance analysis with the aim of continuous productivity improvement, Health Check / E2E monitoring the involved systems (internal + external)
  • Project planning and controlling
  • Project budget, resources, effort estimation
  • Coordination of integration test and user acceptance tests
  • Training of users and faculties as part of the go-live delivery and handover to business
General consulting and PM methods eTom ARIS PeopleSoft CRM MS Project MS SharePoint BPMN Multi Project Management Multi-Channel Communication Call Center Application Telecommunication Interactive Voice Response (IVR) External Partner Platforms Offshore Optical Character Recognition (OCR) Contract Management Document Management B2B B2C
Hutchison 3G Austria
Vienna, Austria
4 months
2008-06 - 2008-09

Introduction of a new CRM system for business customers

BUSINESS ANALYST
BUSINESS ANALYST
  • Introduction of a new CRM system for business customers, support in the field of evaluation of CRM solutions. Evaluation of RFQ and vendor selection
  • Evaluation, enhancement and creation of the application requirements & interface specifications for PeopleSoft CRM system
  • Project plan & estimation calculation
  • Requirement analysis and functional design for change requests
  • Supporting vendor selection and negotiation process
General consulting methods MS Project IBM Rational Clear Case IBM Rational Charm Telecommunication B2B
Telefónica O2 / Oracle
Munich, Germany 
1 year 6 months
2006-09 - 2008-02

Implementation of a new CRM solution

LEAD BUSINESS ANALYST General consulting methods JAD Sessions PeopleSoft CRM ...
LEAD BUSINESS ANALYST
  • Implementation of a new CRM solution (CRM, Billing and EAI) for the customer service and sales area. Definition of business requirements and business processes for Customer Service (Call Centre), Business Sales and Campaign Management. Conception of the role model and analysis of the security concepts, the interface design of the new CRM Front End
  • Process optimization for customer service
  • Cross-module team lead for order management, support / case management, account and customer portfolio workgroups
  • Responsible for detailed technical requirements and design of modules Order Management, Account and Customer Portfolio
  • Planning and managing joint application design workshops with business / end users and system specialists
  • Requirements gathering, Business Process Design, FIT-GAP Analysis
  • High level and detailed technical design, validation of the E2E solution, coordination of the working groups business integration, application integration and migration
  • Lead the application architecture analysis and design
  • Validate the design with stakeholders
General consulting methods JAD Sessions PeopleSoft CRM MS Project MS SharePoint Proprietary project management software Telecommunication B2C B2B Offshore Call Center Application Multi-Channel Communication
Orange UK / France Télécom / Accenture
Bristol, UK

Aus- und Weiterbildung

Aus- und Weiterbildung

1 month
2024-03 - 2024-03

The Product Management for AI & Data Science Course

Udemy
Udemy
  • Managing products in the field of data science and AI
  • Learn how to be the bridge between business needs and technically oriented data science and AI personnel
  • Learn what is the role of a product manager and what is the difference between a product and a project manager
  • Distinguish between data analysis and data science
  • Be able to tell the difference between an algorithm and an AI
  • Distinguish different types of machine learning
  • Execute business strategy for AI and Data
  • Perform SWOT analysis
  • Learn how to build and test a hypothesis
  • Acquire user experience for AI and data science skills
  • Source data for your projects and understand how this data needs to be managed
  • Examine the full lifecycle of an AI or data science project in a company
  • Learn how to manage data science and AI teams
  • Improve communication between team members
  • Address ethics, privacy, and bias
1 month
2024-02 - 2024-02

Artificial Intelligence: Build 5 AI + LLM &ChatGPT

Udemy
Udemy
  • Build 7 different AIs for 7 different applications
  • Understand the theory behind Artificial Intelligence
  • Master the State of the Art AI models
  • Solve Real World Problems with AI
  • Q-Learning
  • Deep Q-Learning
  • Deep Convolutional Q-Learning
  • A3C (Asynchronous Advantage Actor-Critic)
  • PPO (Proximal Policy Optimization)
  • SAC (Soft Actor-Critic)
  • LLMs
  • Transformers
  • Low-Rank Adaptation (LoRA) and Quantization (QLoRA)
  • NLP techniques for Chatbots: Tokenization and Padding
  • Fine-Tuning an LLM with Knowledge Augmentation
  • As Extras: DDPG, Full World Model, Evolution Strategies & Genetic Algorithms
1 year 10 months
1997-02 - 1998-11

Data Processing Management Assistant

DV-Kaufmann (IHK), Wirtschaftsschule Bohlscheid
DV-Kaufmann (IHK)
Wirtschaftsschule Bohlscheid

Data Processing Management Assistant Certified by Chamber of Commerce and Industry Cologne

1 year 6 months
1991-09 - 1993-02

Aircraft & Aerospace technology

FH-Aachen
FH-Aachen

Aircraft & Aerospace technology

Position

Position

Product Owner

Project Management

Business Analysis

Kompetenzen

Kompetenzen

Top-Skills

Project Management Product Management Geschäftsprozessanalyse Stakeholder Management Risk Management Escalation Management Certified SAFe® 5 & SAFe® 6 Product Owner/Product Manager Scrum Agile Kanban UML OOAD ITIL eTOM CRM

Produkte / Standards / Erfahrungen / Methoden

Scrum Agile
Experte
Kanban
Experte
UML
Fortgeschritten
OOAD
Fortgeschritten
ITIL
Fortgeschritten
eTOM
Fortgeschritten
SAFe
Experte
Risk Management
Experte
Stakeholder Managerment
Experte
Escalation Management
Experte
Business Process Management
Experte
Jira
Experte
Confluence
Experte
Product Managment
Experte
Project Management
Fortgeschritten
Requirements Engineering
Experte

Profile:

Extensive consulting and software project implementation background spanning over two decades. Successfully managed diverse and complex projects with an international scope, encompassing multicultural teams and multiple methodologies. Specialized in working within the European Economic Area, utilizing a combination of onsite, offshore, and nearshore resources. Proficient in developing strategic concepts tailored to meet specific implementationobjectives. Skilled in executing seamless solutions and integrating them into existing IT infrastructures.


PROF. SKILLS:

  • Project Management
  • Process Management
  • Requirements Engineering
  • Operational CRM
  • Stakeholder Management
  • Risk Management
  • Escalation Management
  • Certified SAFe® 5 & SAFe® 6 Product Owner/Product Manager


PERS. SKILLS:

  • Dedicated and committed to professionalism
  • Highly adaptable
  • Solid work ethic
  • Energetic performer
  • Committed to excellence and success
  • Goal-driven leader
  • Eager to meet challenges
  • Multicultural Sensitive
  • Exemplary planning and organizational skills


TOOLS & METHODS:

  • Scrum Agile, Kanban, UML, OOAD, ITIL, eTOM, SAFe,JIRA
  • Confluence, ARIS, CA Project Portfolio Management Clarity
  • Rational (Clear Case, Rose, SoDA, Charm), MS Office
  • MS SharePoint, MS Project, MS Visio, PeopleSoft CRM
  • PeopleSoft HR/HCM, AppDynamics, CMS, Retrium
  • Online Shops (Magento, WooCommerce), Web technologies
  • Oracle, MS SQL Server, MySQL, Unix, Linux, Windows, Mac OSX
  • Adobe Photoshop, Adobe Illustrator, Figma, Miro


Internships:

11/1997 ? 05/1998

Internship Data Processing Management Assistant


08/1994 ? 11/1994

Industrial internship as aerospace technician

 ?TÜV Rheinland Luftfahrttechnik? Cologne


07/1990 ? 07/1991

Internship mechanical engineering technician (Aircraft & aerospace technology)

Branchen

Branchen

  • eMobility
  • Software
  • Energy
  • Telecommunications
  • Transportation
  • Automotive
  • Financial Services
  • Pharmaceutical Logistics

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