Focus on IT infrastructure, such as network, hardware, cloud systems, and access rights management
Aktualisiert am 07.07.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 25.06.2024
Verfügbar zu: 100%
davon vor Ort: 100%
IT System Admin
Customer support
User-Support
Windows Remote Assistance
Active Directory
Service Desk
Server Infrastructure
Mobility
Hardware
Property Management
Logistics
Windows 10
CRM Server
MacOS
iOS
Croatian
Muttersprache
English
Verhandlungssicher
German
Fortgeschritten

Einsatzorte

Einsatzorte

Munich (+100km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

9 months
2023-10 - 2024-06

Next Ventures (South Germany)

IT System Administrator
IT System Administrator
? 2nd Level Support for different projects - German speaking customers;
5 years 4 months
2018-06 - 2023-09

Euler Hermes Allianz Trade (Hamburg, Germany)

IT System Administrator ?Team lead?
IT System Administrator ?Team lead?
? Team lead for a team of 4 on-site support technicians;
? Different project preparation and execution;
? Recruiting and Onboarding for new TCS team members;
? Supporting Allianz Technology with different IT projects and tests;
? Active Directory and Group Policy Management Console (User creation, Group Policy configuration and assignment, structuring of Organizational Units and Objects);
? Ticketing System (Service-Now at Administrator level - Incidents, Service Requests,
Inventory, Report Creation and Analysis, etc.);
? Software Deployment and Assignment (SCCM, HP Device Manager, Safe, AirWatch, RSA);
? Hardware Procurement (direct contact with suppliers for purchase and maintenance of the equipment, when necessary);
? Local Server maintenance (patching, cabling, physical network structure);
? Virtual Machine Server monitoring (DHCP, Printer, Exchange, Domain Controller, and Proxy with Hyper-V);
? VMware vSphere management;
? Preparation of end user computers (Standard Image Creation, PXE, software installation
and hardware assemblage with peripherals and network connections, from PC to server room);
? Creation of manuals and guidelines of easy-understanding by end users;
? Support in person and over telephone and chat (Skype for Business, Team Viewer, Windows
Remote Assistance, Desktop Connection);
? Alcatel Lucent IP Desktop Softphone;
? Repairing and replacing equipment as necessary (Printers, Peripherals, Laptops/Desktop reassembling with different parts);
? Testing new technology (ex: alternative OS test before mass distribution for new thin clients,
including data collection, bug reports, etc).
21 years 7 months
2000-12 - 2022-06

CALOR d.o.o.

Business owner
Business owner

? General administration and organization;

? Project & workflow organization;

? Day to day business workflow.

7 months
2017-12 - 2018-06

Military related job

NATO security clearance
NATO security clearance
? Military Logistics
? Military Property
2 years 2 months
2015-10 - 2017-11

itara GmbH (Würzburg, Germany)

2nd level IT support & CRM Consultant
2nd level IT support & CRM Consultant
? Providing second level CRM/Dynamics 365 support to customers;
? Office 365 Administration;
? CRM Ticketing system;
? Consulting customers regarding & managing CRM/Dynamics;
? Assisting System Administrator with daily tasks;
? LAN, WLAN & Wi-Fi Support;
? Liaison between the customer and the development team;
? Consulting customers regarding CRM data migration & data import/export;
? Consulting customers about & managing CRM Portals;
? Managing hardware, AD, Exchange, Outlook, VMware, Windows 7, Windows 10, and helpdesk support to the onsite staff.
3 years
2011-08 - 2014-07

DynCorp International (Herat, Afghanistan)

Property Specialist
Property Specialist
? Providing technical assistance to individual hand receipt holders;
? Ensuring daily, weekly and monthly reports are accurately submitted to the Property Manager in a timely manner;
? Providing overview of the various functional areas of Government Property;
? Internal ?pre? DCMA Auditor;
? Other Military related jobs.
9 years 3 months
2002-03 - 2011-05

Eprom (Slavonski Brod, Croatia)

IT Technician
IT Technician
? Managing AD, providing IT support to the customers;
? Prioritizing and scheduling problem resolutions and communicating them to other members of the IT staff when required;
? Performing preventative maintenance, including checking and cleaning workstations, printers, and peripherals. Installing, configuring, supporting, testing, maintaining, documenting, monitoring and troubleshooting the end-user client hardware;
? Providing feedback about new hardware and software.

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 1 month
2018-01 - 2019-01

Faculty Development Program

Tata Consultancy Services Germany GmbH
Tata Consultancy Services Germany GmbH
1 year 1 month
2018-01 - 2019-01

ITIL Foundation Course

ITIL Foundation Course
ITIL Foundation Course
2 years
2010-01 - 2011-12

IT System Administrator

Algebra College, Microsoft Certified Partner
Algebra College, Microsoft Certified Partner
1 year 1 month
2006-01 - 2007-01

HACCP Auditor

Mating, Intellect Business Solutions
Mating, Intellect Business Solutions
4 years
2000-01 - 2003-12

Computer Serviceman

Ivora International
Ivora International

Position

Position

? HACCP Norm and ISO 9001 Certificate implementation Gastro Grupa Croatia

? Spearheaded six times 100% wall to wall inventory for FOB Shindand, FOB Harat,

FOB Stone. Success rate 96-98%

? Eight times DCMA Audits 2011-2014 passed a success rate 98% (FAR 52.245-1)

? Windows XP to Windows 7 migration for more than 200 clients

? Windows 7 to Windows 10 migration for more than 2000 clients

? Windows 7 to Thinclient migration for more than 1200 users

? Move project for Euler Hermes main office in Hamburg for 900 users

? Move project for Euler Hermes branch offices Berlin, Munich, Cologne ca. 200 users

? Different IT client-based hardware migrations

? Service Desk: level 1 and 2 troubleshooting desk-side support, Service-Now, general features and configurations of Windows XP, 7 and 10, various remote tools (Remote Desktop Connection, Team Viewer, Skype for Business, Windows Remote Assistance, Director, etc)

? Server Infrastructure: Active Directory, Group Policy Manager, SCCM, Windows Server

Datacenter, Exchange Management Console, DHCP, Proxy,

? Network: server patching, PXE, Citrix Receiver/Workspace, Netscaler, different types of VPN, Cisco Packet Tracer, cloud services, network server-folder structure, access, mapping, logon scripting and network protocols

? Mobility: Airwatch Mobile Device Management, Intelligent Hub, LookOut for Work,

Android, iOS.

? Security: McAfee, Bit locker, SOPHOS Safeguard, RSA, SafeQ, corporate security

? Hardware: Printers (mainly Lexmark and Konica Minolta), desktop, laptops, peripherals, thin clients, OS re-imaging through PXE or with flash drives

? People skills: extensive experience with professional communication. Internal experience

as leader of a 14-person team and external experience as a direct point of contact for customers.

? Reporting: deep knowledge acquired in basic package of Office due to work experience

especially Word, Excel, Power Point, Outlook and OneNote;

? Training: extensive experience with coaching and teaching in different fields for very different audiences, from language to IT.

? Military Logistics and Property Management: Acquisition, receiving, identification, records, movement, storage, physical inventories, reporting, consumption, utilization, maintenance, sub-contracts, disposition (PCARSS, FWT), and property closeouts. Successfully passed eight DCMA Audits.

Planning, Design, Installation, and Configuration of Production and Development Server Systems:

? Windows Server 2008 r2, 2012 r2, 2016 Active Directory

? Microsoft CRM Server 2011, 2013, 2015, 2016, and Dynamics 365

? Microsoft SQL Server 2008 r2, 2012, 2014, 2016

? Microsoft Exchange Server 2010, 2013, 2016, Online

? Microsoft Sharepoint Server 2013 SP1, Online

? Microsoft Server 2008 r2 and 2012 r2 Terminal Server

? Microsoft Forefront TMG Server

? Microsoft Windows 7

? Microsoft Windows 10

? MacOS

Installation, and Configuration of Production and Development Virtualization Systems:

? Microsoft Hyper-V Server 2012 r2

? VMware ESXi v5.x

Installation and Configuration of Telephone Systems:

? Siemens HiPath 3000 Telephone System

? xPressions Fax and Voicemail System

? Siemens Optipoint series IP Telephones

? Alcatel Lucent IP Desktop Softphone

Planning, Design, Installation, and Configuration of Production and Development Network Systems:

? 10 Gigabit Layer 2/3 Fibre and Ethernet Networks

? Wireless Networking with Repeaters

Installation, and Configuration of Client Systems:

? Lenovo ThinkCentre series desktops

? Lenovo Edge series notebooks

? Lenovo ThinkPad series notebooks

? Lenovo 2 in 1 Yoga series notebook/tablet

? Dell Latitude series notebooks

? Dell Studio series notebooks

? Dell Vostro series notebooks

? Dell XPS series notebooks

? Dell Dimension series workstations

? Dell Inspirion series workstations

? Dell Optiplex series workstations (Configured as Thin Clients)

? HP Elitebook series notebooks

? Apple MacBook Pro series notebooks

Configuration of Mobil Systems:

? Apple Iphones

? Apple Ipads

? Android devices

? Microsoft Surface RT and Pros

Managing of Backup Systems:

? Windows Server Backup

? Microsoft SQL Server Database Backups

Customer Support:

? Level 3 Support for xRM1 Business Solutions for CRM 2011, 2013, 2015, 2016, and Dynamics 365:

? Project Management

? Human Resources Management

? Idea Management

Kompetenzen

Kompetenzen

Top-Skills

IT System Admin Customer support User-Support Windows Remote Assistance Active Directory Service Desk Server Infrastructure Mobility Hardware Property Management Logistics Windows 10 CRM Server MacOS iOS

Betriebssysteme

Windows
Experte
Ubuntu
Basics
iOS
Fortgeschritten
OSX
Fortgeschritten

Relevant projects:

? HACCP Norm and ISO 9001 Certificate implementation Gastro Grupa Croatia

? Spearheaded six times 100% wall-to-wall inventory for FOB Shindand, FOB Harat,

FOB Stone. Success rate 96-98%

? Eight times DCMA Audits 2011-2014 passed a success rate of 98% (FAR 52.245-1)

? Windows XP to Windows 7 migration for more than 200 clients

? Windows 7 to Windows 10 migration for more than 2000 clients

? Windows 7 to Thinclient migration for more than 1200 users

? Move project for Euler Hermes main office in Hamburg for 900 users

? Move project for Euler Hermes branch offices Berlin, Munich, Cologne ca. 200 users

? Different IT client-based hardware migrations


Einsatzorte

Einsatzorte

Munich (+100km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

9 months
2023-10 - 2024-06

Next Ventures (South Germany)

IT System Administrator
IT System Administrator
? 2nd Level Support for different projects - German speaking customers;
5 years 4 months
2018-06 - 2023-09

Euler Hermes Allianz Trade (Hamburg, Germany)

IT System Administrator ?Team lead?
IT System Administrator ?Team lead?
? Team lead for a team of 4 on-site support technicians;
? Different project preparation and execution;
? Recruiting and Onboarding for new TCS team members;
? Supporting Allianz Technology with different IT projects and tests;
? Active Directory and Group Policy Management Console (User creation, Group Policy configuration and assignment, structuring of Organizational Units and Objects);
? Ticketing System (Service-Now at Administrator level - Incidents, Service Requests,
Inventory, Report Creation and Analysis, etc.);
? Software Deployment and Assignment (SCCM, HP Device Manager, Safe, AirWatch, RSA);
? Hardware Procurement (direct contact with suppliers for purchase and maintenance of the equipment, when necessary);
? Local Server maintenance (patching, cabling, physical network structure);
? Virtual Machine Server monitoring (DHCP, Printer, Exchange, Domain Controller, and Proxy with Hyper-V);
? VMware vSphere management;
? Preparation of end user computers (Standard Image Creation, PXE, software installation
and hardware assemblage with peripherals and network connections, from PC to server room);
? Creation of manuals and guidelines of easy-understanding by end users;
? Support in person and over telephone and chat (Skype for Business, Team Viewer, Windows
Remote Assistance, Desktop Connection);
? Alcatel Lucent IP Desktop Softphone;
? Repairing and replacing equipment as necessary (Printers, Peripherals, Laptops/Desktop reassembling with different parts);
? Testing new technology (ex: alternative OS test before mass distribution for new thin clients,
including data collection, bug reports, etc).
21 years 7 months
2000-12 - 2022-06

CALOR d.o.o.

Business owner
Business owner

? General administration and organization;

? Project & workflow organization;

? Day to day business workflow.

7 months
2017-12 - 2018-06

Military related job

NATO security clearance
NATO security clearance
? Military Logistics
? Military Property
2 years 2 months
2015-10 - 2017-11

itara GmbH (Würzburg, Germany)

2nd level IT support & CRM Consultant
2nd level IT support & CRM Consultant
? Providing second level CRM/Dynamics 365 support to customers;
? Office 365 Administration;
? CRM Ticketing system;
? Consulting customers regarding & managing CRM/Dynamics;
? Assisting System Administrator with daily tasks;
? LAN, WLAN & Wi-Fi Support;
? Liaison between the customer and the development team;
? Consulting customers regarding CRM data migration & data import/export;
? Consulting customers about & managing CRM Portals;
? Managing hardware, AD, Exchange, Outlook, VMware, Windows 7, Windows 10, and helpdesk support to the onsite staff.
3 years
2011-08 - 2014-07

DynCorp International (Herat, Afghanistan)

Property Specialist
Property Specialist
? Providing technical assistance to individual hand receipt holders;
? Ensuring daily, weekly and monthly reports are accurately submitted to the Property Manager in a timely manner;
? Providing overview of the various functional areas of Government Property;
? Internal ?pre? DCMA Auditor;
? Other Military related jobs.
9 years 3 months
2002-03 - 2011-05

Eprom (Slavonski Brod, Croatia)

IT Technician
IT Technician
? Managing AD, providing IT support to the customers;
? Prioritizing and scheduling problem resolutions and communicating them to other members of the IT staff when required;
? Performing preventative maintenance, including checking and cleaning workstations, printers, and peripherals. Installing, configuring, supporting, testing, maintaining, documenting, monitoring and troubleshooting the end-user client hardware;
? Providing feedback about new hardware and software.

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 1 month
2018-01 - 2019-01

Faculty Development Program

Tata Consultancy Services Germany GmbH
Tata Consultancy Services Germany GmbH
1 year 1 month
2018-01 - 2019-01

ITIL Foundation Course

ITIL Foundation Course
ITIL Foundation Course
2 years
2010-01 - 2011-12

IT System Administrator

Algebra College, Microsoft Certified Partner
Algebra College, Microsoft Certified Partner
1 year 1 month
2006-01 - 2007-01

HACCP Auditor

Mating, Intellect Business Solutions
Mating, Intellect Business Solutions
4 years
2000-01 - 2003-12

Computer Serviceman

Ivora International
Ivora International

Position

Position

? HACCP Norm and ISO 9001 Certificate implementation Gastro Grupa Croatia

? Spearheaded six times 100% wall to wall inventory for FOB Shindand, FOB Harat,

FOB Stone. Success rate 96-98%

? Eight times DCMA Audits 2011-2014 passed a success rate 98% (FAR 52.245-1)

? Windows XP to Windows 7 migration for more than 200 clients

? Windows 7 to Windows 10 migration for more than 2000 clients

? Windows 7 to Thinclient migration for more than 1200 users

? Move project for Euler Hermes main office in Hamburg for 900 users

? Move project for Euler Hermes branch offices Berlin, Munich, Cologne ca. 200 users

? Different IT client-based hardware migrations

? Service Desk: level 1 and 2 troubleshooting desk-side support, Service-Now, general features and configurations of Windows XP, 7 and 10, various remote tools (Remote Desktop Connection, Team Viewer, Skype for Business, Windows Remote Assistance, Director, etc)

? Server Infrastructure: Active Directory, Group Policy Manager, SCCM, Windows Server

Datacenter, Exchange Management Console, DHCP, Proxy,

? Network: server patching, PXE, Citrix Receiver/Workspace, Netscaler, different types of VPN, Cisco Packet Tracer, cloud services, network server-folder structure, access, mapping, logon scripting and network protocols

? Mobility: Airwatch Mobile Device Management, Intelligent Hub, LookOut for Work,

Android, iOS.

? Security: McAfee, Bit locker, SOPHOS Safeguard, RSA, SafeQ, corporate security

? Hardware: Printers (mainly Lexmark and Konica Minolta), desktop, laptops, peripherals, thin clients, OS re-imaging through PXE or with flash drives

? People skills: extensive experience with professional communication. Internal experience

as leader of a 14-person team and external experience as a direct point of contact for customers.

? Reporting: deep knowledge acquired in basic package of Office due to work experience

especially Word, Excel, Power Point, Outlook and OneNote;

? Training: extensive experience with coaching and teaching in different fields for very different audiences, from language to IT.

? Military Logistics and Property Management: Acquisition, receiving, identification, records, movement, storage, physical inventories, reporting, consumption, utilization, maintenance, sub-contracts, disposition (PCARSS, FWT), and property closeouts. Successfully passed eight DCMA Audits.

Planning, Design, Installation, and Configuration of Production and Development Server Systems:

? Windows Server 2008 r2, 2012 r2, 2016 Active Directory

? Microsoft CRM Server 2011, 2013, 2015, 2016, and Dynamics 365

? Microsoft SQL Server 2008 r2, 2012, 2014, 2016

? Microsoft Exchange Server 2010, 2013, 2016, Online

? Microsoft Sharepoint Server 2013 SP1, Online

? Microsoft Server 2008 r2 and 2012 r2 Terminal Server

? Microsoft Forefront TMG Server

? Microsoft Windows 7

? Microsoft Windows 10

? MacOS

Installation, and Configuration of Production and Development Virtualization Systems:

? Microsoft Hyper-V Server 2012 r2

? VMware ESXi v5.x

Installation and Configuration of Telephone Systems:

? Siemens HiPath 3000 Telephone System

? xPressions Fax and Voicemail System

? Siemens Optipoint series IP Telephones

? Alcatel Lucent IP Desktop Softphone

Planning, Design, Installation, and Configuration of Production and Development Network Systems:

? 10 Gigabit Layer 2/3 Fibre and Ethernet Networks

? Wireless Networking with Repeaters

Installation, and Configuration of Client Systems:

? Lenovo ThinkCentre series desktops

? Lenovo Edge series notebooks

? Lenovo ThinkPad series notebooks

? Lenovo 2 in 1 Yoga series notebook/tablet

? Dell Latitude series notebooks

? Dell Studio series notebooks

? Dell Vostro series notebooks

? Dell XPS series notebooks

? Dell Dimension series workstations

? Dell Inspirion series workstations

? Dell Optiplex series workstations (Configured as Thin Clients)

? HP Elitebook series notebooks

? Apple MacBook Pro series notebooks

Configuration of Mobil Systems:

? Apple Iphones

? Apple Ipads

? Android devices

? Microsoft Surface RT and Pros

Managing of Backup Systems:

? Windows Server Backup

? Microsoft SQL Server Database Backups

Customer Support:

? Level 3 Support for xRM1 Business Solutions for CRM 2011, 2013, 2015, 2016, and Dynamics 365:

? Project Management

? Human Resources Management

? Idea Management

Kompetenzen

Kompetenzen

Top-Skills

IT System Admin Customer support User-Support Windows Remote Assistance Active Directory Service Desk Server Infrastructure Mobility Hardware Property Management Logistics Windows 10 CRM Server MacOS iOS

Betriebssysteme

Windows
Experte
Ubuntu
Basics
iOS
Fortgeschritten
OSX
Fortgeschritten

Relevant projects:

? HACCP Norm and ISO 9001 Certificate implementation Gastro Grupa Croatia

? Spearheaded six times 100% wall-to-wall inventory for FOB Shindand, FOB Harat,

FOB Stone. Success rate 96-98%

? Eight times DCMA Audits 2011-2014 passed a success rate of 98% (FAR 52.245-1)

? Windows XP to Windows 7 migration for more than 200 clients

? Windows 7 to Windows 10 migration for more than 2000 clients

? Windows 7 to Thinclient migration for more than 1200 users

? Move project for Euler Hermes main office in Hamburg for 900 users

? Move project for Euler Hermes branch offices Berlin, Munich, Cologne ca. 200 users

? Different IT client-based hardware migrations


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