High-Impact Transformation | Interim Management & Transformation Consulting
Aktualisiert am 18.09.2021
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 20.09.2021
Verfügbar zu: 50%
davon vor Ort: 100%
Leadership
Transformation
Problemlösung
Kundenfokus
Analysefähigkeit
Real Estate
Customer Service
IT
Strategie
Digitalisierung
English
German

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 Jahre 10 Monate
2020-02 - heute

Self-employed

Interim Mgmt & Mgmt Consulting
Interim Mgmt & Mgmt Consulting
  • Thought Leadership 
  • Radical Transformation
  • Advisory services
Munich (Germany)
3 Jahre 3 Monate
2015-03 - 2018-05

Real Estate & Workplace Management

Head of Real Estate & Workplace Management Leadership Real-Estate Mobility-Management ...
Head of Real Estate & Workplace Management
  • Leading the CRE department with responsibility for Offices, Shops, Workplace Services, Travel & Mobility services; Budget responsibility >70m€
  • Post-Merger integration of multiple, historically grown fragments into one value driving CRE organisation together with a progressive sourcing approach while streamlining and transforming the service-provider landscape (-70%)
  • Aligning company with Real-Estate strategy - realisation of synergies through consolidation and restructuring of Shop- (-40%) and Office-footprint (-25%); delivering of a talent driven, hybrid footprint strategy & implementation roadmap
  • Development & rollout of a New Work workplace & service concept across multiple locations and steering the transformation of affected employees & service providers into the new working mode
Leadership Real-Estate Mobility-Management Facility Management Post-Merger Integration Operating Model Business TravelManagement Business Transformation Verhandlung Verhandlungsgeschick Restrukturierung Change Management IT Integration New Work Outsourcing Sourcing Ausschreibungen Supplier Management Portfolio Management Strategie Retail Governance Budgetverantwortung Mitarbeiterverantwortung Digitale Transformation Organisationsentwicklung Physische Sicherheit Wellbeing
Telefónica Germany
Munich (Germany)
1 Jahr 2 Monate
2014-04 - 2015-05

M&A Integration

Project-lead Leadership agile Projectmanagement Project Management ...
Project-lead
  • Leading the operational Day-One readiness for the merged company as part of the Telefónica and E-Plus pre-merger project
  • Steering and implementation of organizational synergy realisation as part of the post-merger and integration process
Leadership agile Projectmanagement Project Management Governance Business Transformation Business Process Management PMO Organisationsentwicklung Strategische Beratung M&A IT Change Management Restrukturierungen Kostensenkungen
Telefónica Germany
Munich (Germany)
6 Jahre 11 Monate
2007-05 - 2014-03

Management support

Business Manager Corporate Finance Management Interne Kommunikation externe Kommunikation ...
Business Manager
  • Supported the CFO and the Management Board in managing, growing and transforming the company in a highly competitive and disrupted market
  • Steering internal- and external communication and storytelling for the CFO
  • Delivered one of the biggest German IPOs within only three months as part of the PMO Team
  • Supported the Management Board in the preparation process of the merger in order to build Germanys leading, digital telecommunication company
Corporate Finance Management Interne Kommunikation externe Kommunikation Investor Relations Management Digitale Transformation Organisationsentwicklung Governance IPO M&A Problemlösung Unternehmensstrategie Change Management Business Transformation Pricing Management Corporate Social Responsibility Storytelling Vorträge Reden schreiben Research & Analysen Kostensenkung Restrukturierung Unternehmensführung
Telefónica Germany
Munich (Germany)
6 Jahre 7 Monate
2000-10 - 2007-04

Customer Service

Senior Project Lead Customer Service Project Management Business Development Digital Transformation ...
Senior Project Lead Customer Service
  • Development of progressive Contact Centre tools, systems and services. Digitization and automation of service processes
  • Transformation of legacy Contact-Centre infrastructure into a progressive full IP and data driven platform across multiple locations
Genesys Voice Platform Genesys Aspect
Project Management Business Development Digital Transformation IT User Experience Contact Center Number Management Tone of Voice IVR Business Process Management User Requirements BI-Reporting Process Digitization Call Routing Multi-Channel Platform CTI
O2 Germany
Munich (Germany)

Aus- und Weiterbildung

Aus- und Weiterbildung

Business engineering - TU-Ilmenau

Leading-Self - Oxford Leadership Academy

TETA I-III - IAK

High-Impact Leadership - University of Cambridge

Digital Leadership - Brainbirds 

Professional Agile Leadership - SCRUM.org

Kompetenzen

Kompetenzen

Top-Skills

Leadership Transformation Problemlösung Kundenfokus Analysefähigkeit Real Estate Customer Service IT Strategie Digitalisierung

Schwerpunkte

Business Development
Digital Transformation
New Work
Portfolio Management
Post-Merger Integration
Problemlösung
Process Digitization
Strategie

Aufgabenbereiche

agile Projectmanagement
Budgetverantwortung
Call Routing
Contact Center
Facility Management
Interne Kommunikation
Investor Relations Management
IPO
IT Integration
Mitarbeiterverantwortung
Mobility-Management
Number Management
Physische Sicherheit
PMO
Pricing Management
Project Management
Real-Estate
Reden schreiben
Research & Analysen
Retail
Storytelling
Strategische Beratung
Tone of Voice
Vorträge
Wellbeing

Produkte / Standards / Erfahrungen / Methoden

Aspect
Ausschreibungen
BI-Reporting
Business Process Management
Business TravelManagement
Change Management
Corporate Finance Management
Corporate Social Responsibility
CTI
externe Kommunikation
Genesys
Genesys Voice Platform
Governance
IVR
Kostensenkung
M&A
Multi-Channel Platform
Operating Model
Organisationsentwicklung
Outsourcing
Restrukturierung
Sourcing
Supplier Management
Unternehmensführung
Unternehmensstrategie
User Experience
User Requirements
Verhandlung
Verhandlungsgeschick
  • Building the Leading Digital Telco
    • Supporting C-level management through up- and downturn in building the largest German Telco company, driving the digital transformation and contribution to key company milestones like the biggest German IPO and the largest M&A in the European Telco industry
  • Digital Transformation of Customer Service
    • Leveraging the potential of technology and customer data to reduce transaction costs while at the same time contributing to a positive customer experience. Migration of legacy infrastructure into a future proof digital contact-service platform resulting in improved service excellence
  • Merger integration & restructuring
    • Delivering operational Day-One readiness and thus a smooth start for the merged entity of Telefónica and E-Plus. Realisation of anticipated organisational merger synergies as part of the post-merger restructuring process
  • Real-Estate Transformation & the future of work
    • Transformation of CRE into a strategic, value driven organisation. Multi-million savings from consolidation & restructuring of lease- and service provider portfolio. Improving space efficiency and contributing to an agile working culture through roll-out of New Work. Development of a progressive hybrid-office portfolio strategy, anticipating the future of work

Managementerfahrung in Unternehmen

Business Transformation
Digitale Transformation
IT
Kostensenkungen
Leadership
Restrukturierungen

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 Jahre 10 Monate
2020-02 - heute

Self-employed

Interim Mgmt & Mgmt Consulting
Interim Mgmt & Mgmt Consulting
  • Thought Leadership 
  • Radical Transformation
  • Advisory services
Munich (Germany)
3 Jahre 3 Monate
2015-03 - 2018-05

Real Estate & Workplace Management

Head of Real Estate & Workplace Management Leadership Real-Estate Mobility-Management ...
Head of Real Estate & Workplace Management
  • Leading the CRE department with responsibility for Offices, Shops, Workplace Services, Travel & Mobility services; Budget responsibility >70m€
  • Post-Merger integration of multiple, historically grown fragments into one value driving CRE organisation together with a progressive sourcing approach while streamlining and transforming the service-provider landscape (-70%)
  • Aligning company with Real-Estate strategy - realisation of synergies through consolidation and restructuring of Shop- (-40%) and Office-footprint (-25%); delivering of a talent driven, hybrid footprint strategy & implementation roadmap
  • Development & rollout of a New Work workplace & service concept across multiple locations and steering the transformation of affected employees & service providers into the new working mode
Leadership Real-Estate Mobility-Management Facility Management Post-Merger Integration Operating Model Business TravelManagement Business Transformation Verhandlung Verhandlungsgeschick Restrukturierung Change Management IT Integration New Work Outsourcing Sourcing Ausschreibungen Supplier Management Portfolio Management Strategie Retail Governance Budgetverantwortung Mitarbeiterverantwortung Digitale Transformation Organisationsentwicklung Physische Sicherheit Wellbeing
Telefónica Germany
Munich (Germany)
1 Jahr 2 Monate
2014-04 - 2015-05

M&A Integration

Project-lead Leadership agile Projectmanagement Project Management ...
Project-lead
  • Leading the operational Day-One readiness for the merged company as part of the Telefónica and E-Plus pre-merger project
  • Steering and implementation of organizational synergy realisation as part of the post-merger and integration process
Leadership agile Projectmanagement Project Management Governance Business Transformation Business Process Management PMO Organisationsentwicklung Strategische Beratung M&A IT Change Management Restrukturierungen Kostensenkungen
Telefónica Germany
Munich (Germany)
6 Jahre 11 Monate
2007-05 - 2014-03

Management support

Business Manager Corporate Finance Management Interne Kommunikation externe Kommunikation ...
Business Manager
  • Supported the CFO and the Management Board in managing, growing and transforming the company in a highly competitive and disrupted market
  • Steering internal- and external communication and storytelling for the CFO
  • Delivered one of the biggest German IPOs within only three months as part of the PMO Team
  • Supported the Management Board in the preparation process of the merger in order to build Germanys leading, digital telecommunication company
Corporate Finance Management Interne Kommunikation externe Kommunikation Investor Relations Management Digitale Transformation Organisationsentwicklung Governance IPO M&A Problemlösung Unternehmensstrategie Change Management Business Transformation Pricing Management Corporate Social Responsibility Storytelling Vorträge Reden schreiben Research & Analysen Kostensenkung Restrukturierung Unternehmensführung
Telefónica Germany
Munich (Germany)
6 Jahre 7 Monate
2000-10 - 2007-04

Customer Service

Senior Project Lead Customer Service Project Management Business Development Digital Transformation ...
Senior Project Lead Customer Service
  • Development of progressive Contact Centre tools, systems and services. Digitization and automation of service processes
  • Transformation of legacy Contact-Centre infrastructure into a progressive full IP and data driven platform across multiple locations
Genesys Voice Platform Genesys Aspect
Project Management Business Development Digital Transformation IT User Experience Contact Center Number Management Tone of Voice IVR Business Process Management User Requirements BI-Reporting Process Digitization Call Routing Multi-Channel Platform CTI
O2 Germany
Munich (Germany)

Aus- und Weiterbildung

Aus- und Weiterbildung

Business engineering - TU-Ilmenau

Leading-Self - Oxford Leadership Academy

TETA I-III - IAK

High-Impact Leadership - University of Cambridge

Digital Leadership - Brainbirds 

Professional Agile Leadership - SCRUM.org

Kompetenzen

Kompetenzen

Top-Skills

Leadership Transformation Problemlösung Kundenfokus Analysefähigkeit Real Estate Customer Service IT Strategie Digitalisierung

Schwerpunkte

Business Development
Digital Transformation
New Work
Portfolio Management
Post-Merger Integration
Problemlösung
Process Digitization
Strategie

Aufgabenbereiche

agile Projectmanagement
Budgetverantwortung
Call Routing
Contact Center
Facility Management
Interne Kommunikation
Investor Relations Management
IPO
IT Integration
Mitarbeiterverantwortung
Mobility-Management
Number Management
Physische Sicherheit
PMO
Pricing Management
Project Management
Real-Estate
Reden schreiben
Research & Analysen
Retail
Storytelling
Strategische Beratung
Tone of Voice
Vorträge
Wellbeing

Produkte / Standards / Erfahrungen / Methoden

Aspect
Ausschreibungen
BI-Reporting
Business Process Management
Business TravelManagement
Change Management
Corporate Finance Management
Corporate Social Responsibility
CTI
externe Kommunikation
Genesys
Genesys Voice Platform
Governance
IVR
Kostensenkung
M&A
Multi-Channel Platform
Operating Model
Organisationsentwicklung
Outsourcing
Restrukturierung
Sourcing
Supplier Management
Unternehmensführung
Unternehmensstrategie
User Experience
User Requirements
Verhandlung
Verhandlungsgeschick
  • Building the Leading Digital Telco
    • Supporting C-level management through up- and downturn in building the largest German Telco company, driving the digital transformation and contribution to key company milestones like the biggest German IPO and the largest M&A in the European Telco industry
  • Digital Transformation of Customer Service
    • Leveraging the potential of technology and customer data to reduce transaction costs while at the same time contributing to a positive customer experience. Migration of legacy infrastructure into a future proof digital contact-service platform resulting in improved service excellence
  • Merger integration & restructuring
    • Delivering operational Day-One readiness and thus a smooth start for the merged entity of Telefónica and E-Plus. Realisation of anticipated organisational merger synergies as part of the post-merger restructuring process
  • Real-Estate Transformation & the future of work
    • Transformation of CRE into a strategic, value driven organisation. Multi-million savings from consolidation & restructuring of lease- and service provider portfolio. Improving space efficiency and contributing to an agile working culture through roll-out of New Work. Development of a progressive hybrid-office portfolio strategy, anticipating the future of work

Managementerfahrung in Unternehmen

Business Transformation
Digitale Transformation
IT
Kostensenkungen
Leadership
Restrukturierungen

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