PC-Netzwerke, Support, EDV-Consultant
Aktualisiert am 03.02.2025
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 03.02.2025
Verfügbar zu: 100%
davon vor Ort: 100%
IT system engineer
Network Support
Windows
Desktop Analyst
Microsoft 365 admin center
Netzwerksupport
German
C2
English
C2
Persian
Mother tongue

Einsatzorte

Einsatzorte

Frankfurt am Main (+100km)
Deutschland, Österreich, Schweiz

Deutschland: flexibel

nicht möglich

Projekte

Projekte

1 Jahr 6 Monate
2024-06 - heute

Managing user accounts, permissions, and access

SUPPORT DESK ANALYST Microsoft 365 suite Admin Center SharePoint ...
SUPPORT DESK ANALYST
  • Administer Microsoft 365 Admin Center, managing user accounts, permissions, and access.
  • Oversee SharePoint Admin Center to control site and document access.
  • Manage email settings, quarantine emails, and tracking through Exchange Admin Center and Microsoft Defender.
  • Utilize Microsoft Azure and Intune for device management and security enforcement.
  • Administer Microsoft Teams Admin Center, focusing on collaboration and communication.
  • Configure and manage Windows AutoPilot devices for seamless deployment.
  • Handle Amazon Connect for agent time recording and operational tracking.
  • Use ServiceNow Incident Ticket System to log, track, and resolve issues efficiently.
  • Manage Active Directory for account and group permissions.
  • Administer Cebod Telecom, managing devices, phone numbers, and extensions.
    • Proficient in Microsoft 365 suite (Admin Center, SharePoint, Exchange, Teams).
    • Expertise in Microsoft Azure and Intune for cloud and mobile device management.
    • Experienced with Microsoft Defender for managing quarantine emails and tracking security threats.
    • Advanced knowledge of Windows AutoPilot and ServiceNow ITSM system.
    • Skilled in Amazon Connect and Cebod Telecom systems for device and call management.
Microsoft 365 suite Admin Center SharePoint Exchange Teams Microsoft Azure Intune Microsoft Defender Windows AutoPilot ServiceNow ITSM system Amazon Connect Cebod Telecom systems
HEXAWARE , VELOCITY CLINICAL RESEACH
Home Office, Germany
9 Jahre 5 Monate
2016-07 - heute

Help Desk support

Service Desk Analyst
Service Desk Analyst

IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets , Perform installation/ troubleshooting tools:

  • IT-Service-Management (ITSM)
  • McAfee ePolicy Orchestrator (ePO)
  • Active directory
  • windows 7,10 image
  • remote access
  • Symantec Management Console , Symantec Management Platform (SMP)
  • Lotus Notes
end client: Abbott GmbH & Co KG (Silverlink Technologies UK Ltd)
1 Jahr 10 Monate
2022-08 - 2024-05

Provide Windows PC and network support

WINDOWS SYSTEM ADMINISTRATOR PowerShell commands Microsoft Azure Intune ...
WINDOWS SYSTEM ADMINISTRATOR
  • Provide Windows PC and network support, troubleshoot, diagnose, and resolve hardware/software errors.
  • Manage Microsoft Cloud servers.
  • Utilize PowerShell commands to manually capture hardware identity (hash) and upload it to a CSV file. Import CSV files into Intune.
  • Administer Microsoft Azure, Intune, Microsoft Endpoint Manager Admin Center, Microsoft 365, and Exchange Admin Center.
  • Handle tasks using Atlassian IT Service Desk Ticket System.
  • Administer virtual desktop environments, including Azure Virtual Desktop (AVD).
  • Perform user management, image management, and ensure security and compliance.
  • Provide ongoing support and maintenance.


Mobile Device Management

  • Proficient in managing MDM devices (Android, iOS).
  • Skilled in preparing emails and installing company portal apps for users.
  • Experienced in troubleshooting device issues and providing technical support.
  • Knowledgeable in implementing security measures and ensuring compliance with company policies.
  • Effective communicator and detail-oriented in maintaining device inventory.


Daily Tasks

  • Manage MDM devices for Android and iOS platforms.
  • Prepare and configure emails for users.
  • Install and maintain company portal apps on mobile devices.
  • Troubleshoot device issues and provide technical support to users.
  • Implement security measures such as passcodes and encryption.
  • Ensure compliance with company policies and maintain device inventory.

PowerShell commands Microsoft Azure Intune Microsoft Endpoint Manager Admin Center Microsoft 365 Exchange Admin Center Atlassian IT Service Desk Ticket System
BROTHER SEWING MACHINES EUROPE GMBH
Bad Vilbel, Germany
10 Monate
2021-06 - 2022-03

IT SERVICE DESK SUPPORT

  • Prepared laptops for deployment using Microsoft Autopilot.
  • Conducted Windows 10 imaging procedures.
  • Provided end-user support for PC configuration and customization.
  • Offered general IT assistance to resolve various technical issues.
  • Utilized tools including Microsoft Endpoint Manager Admin Center and Microsoft Azure for device enrollment and cloud services.
  • Captured hardware identity manually using Microsoft PowerShell for accurate tracking.


Mobile Device Management

  • Proficient in managing MDM devices across Android and iOS platforms.
  • Experienced in configuring and maintaining mobile devices to ensure compliance with company policies and security standards.
  • Skilled in preparing emails, installing company portal apps, and providing technical support to users.
  • Knowledgeable in troubleshooting device issues, resolving connectivity problems, and optimizing device performance.
  • Familiar with implementing security measures such as passcodes, encryption, and remote device tracking to protect sensitive data.
  • Effective communicator with the ability to train users on device usage and best practices.
  • Detail-oriented and organized in maintaining device inventory and documentation

DUN & BRADSTREET DEUTSCHLAND GMBH /BISNODE (INFOTREE GLOBAL SOLUTIONS)
Darmstadt, Germany
1 Jahr 3 Monate
2020-02 - 2021-04

IT TECHNICAL SUPPORT

  • Addressing IT-related user problems, requests, and providing Helpdesk support for end users.
  • Logging incident and call tickets for efficient issue resolution.
  • Installing and troubleshooting PC hardware and network infrastructure, including LAN and TCP/IP.
  • Managing Windows Servers and Active Directory for user PCs.
    • Extensive experience in providing IT support for end users.
    • Logging incident and call tickets for efficient problem resolution.
    • Installation and troubleshooting of PC hardware and network infrastructure, including LAN and TCP/IP.
    • Management of Windows Servers and Active Directory for user management.
    • Customer service orientation and strong communication skills.
COLT TECHNOLOGY SERVICES GMBH / FOCUS SELECT LTD
Frankfurt, Germany
4 Monate
2019-10 - 2020-01

Processing of 2nd Level Tickets

2ND LEVEL SUPPORTER Windows 7 Windows 8.1 Windows 10 ...
2ND LEVEL SUPPORTER
  • Processing of 2nd Level Tickets:
    • Proficiently handle and resolve escalated technical issues reported by end users.
  • End User Support:
    • Provide comprehensive support for Windows operating systems (Windows 7, Windows 8.1, Windows 10) along with associated software.
  • Complex Malfunction Resolution:
    • Successfully troubleshoot and address intricate technical problems, collaborating with external suppliers or end users as needed.
  • Microsoft Infrastructure Utilization:
    • Leverage existing Microsoft infrastructure components such as Active Directory (AD), DNS, DHCP, and SCCM.
  • Office Applications Proficiency:
    • Competently work with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Windows 7 Windows 8.1 Windows 10 Active Directory DNS DHCP SCCM Word Excel PowerPoint Outlook
UNISYS DEUTSCHLAND GMBH , MYWORK IT GMBH
Munich, Germany
7 Monate
2019-01 - 2019-07

Computer Maintenance

DESKTOP SUPPORT/TECHNICIAN Windows 10 Windows 7 Office 365 ProPlus
DESKTOP SUPPORT/TECHNICIAN
  • Computer Maintenance:
    • Ensured the smooth operation and maintenance of computers.
  • Windows 10 Image Migration:
    • Successfully migrated Windows 10 images on both laptops and desktops.
  • SNOW Software Asset Management:
    • Managed software assets using the SNOW platform.
  • SCCM Client Administration:
    • Configured and maintained SCCM clients on Windows 7 and 10 machines.
  • Active Directory Management:
    • Proficiently handled Active Directory tasks.
  • Remedy Ticket System:
    • Utilized the Remedy ticketing system for efficient issue resolution.
  • Pitney Bowes Network Structure Care:
    • Maintained and optimized the network structure using Pitney Bowes solutions.
  • User Support:
    • Provided excellent technical support to end-users.
  • O365 ProPlus Administration:
    • Managed Office 365 ProPlus installations and licenses.
  • Skype for Business:
    • Supported and administered Skype for Business communication tools.
  • Windows 7 to Windows 10 Migration:
    • ?Successfully upgraded laptops and PCs from Windows 7 to Windows 10.
Windows 10 Windows 7 Office 365 ProPlus
Pitney Bowes Deutschland GmbH (WIPRO), Darmstadt (Germany)
2 Jahre 7 Monate
2016-06 - 2018-12

IT support to end users

SERVICE DESK ANALYST
SERVICE DESK ANALYST
As a Service Desk Analyst, I provided comprehensive IT support to end users, addressing their problems, fulfilling requests, and ensuring smooth operations. 
  • Incident Management and Ticket Logging:
    • Logged and managed incidents and service requests using IT Service Management (ITSM) tools. 
    • Prioritized and resolved issues promptly to minimize downtime and enhance user satisfaction.
  • Technical Troubleshooting and Support:
    • Assisted end users with technical problems related to hardware, software, and network connectivity. 
    • Performed troubleshooting steps to diagnose and resolve issues efficiently.
  • Installation and Configuration:
    • Installed and configured software applications, including Windows 10 image migration on laptops and desktops. 
    • Ensured proper setup and functionality of systems and applications.
  • Active Directory and User Account Management:
    • Managed user accounts, permissions, and access rights in Active Directory.
    • Assisted with password resets, account unlocks, and group memberships.
  • Remote Access Support:
    • Provided remote assistance to users, resolving issues without the need for on-site visits.
    • Supported virtual private networks (VPNs) and remote desktop connections.
  • Endpoint Security Management:
    • Utilized McAfee ePolicy Orchestrator (ePO) for endpoint security management.
    • Ensured compliance with security policies and implemented necessary updates.
  • Collaboration Tools and Communication Platforms:
    • Supported Lotus Notes, O365 ProPlus, and Skype for Business. Assisted users with email, document collaboration, and real-time communication tools.
  • Windows OS Migration:
    • ?Successfully migrated Windows 7 to Windows 10 on laptops and PCs. Ensured a seamless transition while maintaining data integrity.
ABBOTT GMBH & CO KG
8 Monate
2015-11 - 2016-06

Provided IT-related user support, troubleshooting

SERVICE DESK ANALYST ServiceNow Active Directory Lync Server 2013 ...
SERVICE DESK ANALYST

  • Provided IT-related user support, troubleshooting, and assistance for end users.
  • Logged incidents and call tickets using ServiceNow.
  • Performed installation and troubleshooting of software and hardware.
  • Managed Active Directory and user accounts.
  • Supported Lync Server 2013 and Microsoft Lync Client.
  • Handled tasks related to Skype for Business.
  • Worked with Exchange Server, including creating user mailboxes and distribution lists.
  • Managed desktops and laptops.
  • Utilized Bomgar remote access tool for support.
  • Performed password resets and changes using SAP Logon tool.
  • Used LockoutStatus tool for account management.

    ServiceNow Active Directory Lync Server 2013 Microsoft Lync Client Skype for Business Exchange Server Exchange Management Console Desktops and Laptops Bomgar SAP Logon LockoutStatus tool
    Hexaware Technologies GmbH
    Frankfurt (Germany)
    1 Jahr 4 Monate
    2013-11 - 2015-02

    IT User Support

    LOCAL IT, SYSTEM ENGINEER
    LOCAL IT, SYSTEM ENGINEER
    • IT User Support (Hardware and Software):
      • Provided day-to-day technical support to users, addressing hardware and software issues promptly.
      • Assisted with troubleshooting, resolving technical glitches, and ensuring smooth operations for end-users.
      • Developed guidelines and best practices for efficient system usage.
    • Testing and User Handbook Preparation:
      • Conducted testing and quality assurance for software applications and systems.
      • Prepared comprehensive user handbooks and documentation to guide users through various processes.
    • ALNS PC Reconfiguration and Data Migration:
      • Created guidelines for reconfiguring ALNS PCs to access ZTE services.
      • Successfully migrated data from ALNS PCs to ZTE PCs, ensuring seamless continuity.
      • Established VPN connections for secure remote access.
    • Operating System Migrations:
      • Managed OS migrations from Windows 7 Pro to Windows 8 on ZTE-LAN.
      • Supported external staff during the migration process.
    • Conferencing Call Functionality:
      • Described conferencing call features, including softphone usage, to users.
      • Ensured effective communication and collaboration across teams.
    • Printer Support:
      • Provided printer troubleshooting and maintenance assistance.
      • Ensured printers were operational and connected to the network.
    • Asset Management:
      • Assigned users, computers, and locations in an organized asset management system.
      • Maintained accurate records of hardware and software assets.
    • Active Directory Administration:
      • Managed user accounts, security groups, and permissions in Active Directory.
      • Ensured proper access control and authentication.
    • Trend Micro OfficeScan:
      • Reviewed virus and malware logs.
      • Managed client security for both internal and external devices.
      • Scheduled regular network computer scans for the designated computer group.
      • Maintained a blocked URL list to enhance security.
    • RSA SecureID TOKEN Devices:
      • Configured and supported RSA SecureID tokens for remote users.
      • Ensured secure authentication and access to company resources.
    • Acronis True Image:
      • Utilized Acronis True Image for data backup and recovery.
      • Ensured data integrity and disaster recovery readiness.
    • ZTE IP Video Camera Installation and Configuration:
      • Installed and configured ZTE IP video cameras in meeting rooms at Neu-Isenburg and Karlsruhe.
      • Integrated projectors and cameras to enable seamless video conferencing across multiple locations.
    ZTE SERVICES DEUTSCHLAND GMBH
    NEU-ISENBURG, KARLSRUHE
    5 Monate
    2013-07 - 2013-11

    HOTLINE 1.2. LEVEL SUPPORT

    Windows XP/7 Citrix Thin Client ...
    • Provided 1.2. level support for hotline inquiries, overseeing Windows XP to 7 migration, rollout of notebooks and desktops, hardware and software installations. 
    • Managed Citrix and Thin Client environments, and contributed to Active Directory (AD) management.
    Windows XP/7 Citrix Thin Client Active Directory
    LANDESWOHLFAHRTSVERBAND HESSEN (LWV) / ML CONSULTING
    3 Monate
    2013-05 - 2013-07

    Rolled out desktops and notebooks

    IT TECHNICIAN
    IT TECHNICIAN
    • Rolled out desktops and notebooks, and installed hardware and software at Volksbank branches.
    • Proficient in hardware and software installation, with a focus on banking operations.
    • Skilled in cabling for efficient connectivity.
    • Utilized deployment tools, hardware installation tools, software installation tools, and structured cabling materials.
    RATIODATA GMBH / VOLKSBANK RHEINAHREIFEL EG
    4 Monate
    2013-02 - 2013-05

    FedEx Technical Support

    • Provided remote technical support for FedEx Ship Manager software, conducting updates, upgrades, and facilitating customer data migration processes. 
    • Utilized remote access tools and software expertise to ensure smooth operations.
    Federal Express Corporation
    Home Office, Mainz, Germany
    3 Monate
    2012-10 - 2012-12

    Enterprise-wide infrastructure consolidation project

    EARLY LIFE SUPPORT ANALYST ITIL Foundation V3 MS Office Windows (all versions ...
    EARLY LIFE SUPPORT ANALYST
    • Provided hands-on assistance to users during migration, ensuring a smooth transition.
    • Addressed user inquiries and swiftly resolved post-migration challenges.
    • Delivered exceptional service to internal stakeholders throughout the project.


    Technical Skills:

    • Proficient in Remedy and Assyst for issue tracking
    • Diagnosed and resolved technical issues promptly
    ITIL Foundation V3 MS Office Windows (all versions including Windows 7) Active Directory Exchange 2000 & 2010 BlackBerry BES Enterprise VPN Broadband Dial-up ISDN RAS RSA SecureID Virtual Desktop Provisioning Citrix XenApp XenDesktop Citrix Printing AppSense TeamViewer for remote support PC Hardware Troubleshooting LAN WAN TCP/IP VMware vSphere Windows Server
    FRESHFIELDS BRUCKHAUS DERINGER
    Duesseldorf, Germany
    1 Monat
    2012-05 - 2012-05

    Ensuring system availability

    SYSTEM ADMINISTRATOR Nagios Linux (OES) Windows Server ...
    SYSTEM ADMINISTRATOR
    • Ensuring system availability
    • Problem analysis and troubleshooting
    • Handling incidents, change requests, and service requests according to SLA
    • Providing 2nd and 3rd level support
    • Familiarity with Nagios, remote service monitoring, SNMP, Managed Services, and Monitoring (MSM)


    Nagios:

    • Monitoring the customer?s IT infrastructure
    • Adding/removing devices (servers, switches, WLAN) in Nagios for monitoring based on customer requirements
    • Defining warnings (WARNING), critical states (CRITICAL), and OK states in Nagios
    • Email notifications for alerts
    • Automatically sending monthly reports to customers via email (using a cron job)
    • Customizing Nagios checks using the Monarch tool or command line

    Nagios Linux (OES) Windows Server VMware Citrix
    DIDAS BUSINESS SERVICES GMBH
    FRANKFURT
    1 Monat
    2012-04 - 2012-04

    1nd, 2nd Line Support Professional

    • Migration:
      • Successfully migrated 50 notebooks and desktops within the GLOBAL domain at Keithley Instruments in Munich.
    • User Helpdesk:
      • Provided support and assistance to users.


    Tools and Technologies:

    • While working in this role, I utilized various tools and technologies relevant to IT support, such as: Troubleshooting software and hardware issues.
    • Diagnosing network connectivity problems.
    • Assisting users with software installations and configurations.
    • Collaborating with colleagues and stakeholders to resolve technical issues promptly.
    Keithley Instruments GmbH
    Munich
    3 Monate
    2011-05 - 2011-07

    Service Desk consultant for migration

    • Responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all desktop, voice, video, and, network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. Manage servers, including e mail, print, and backup servers and their associated operating systems and software. Administer all network hardware and equipment, including switches, hubs, and UPSs. Ensure network connectivity of all workstations. Administer all equipment, hardware and software upgrades. Practice asset management, including maintenance of component inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer add, move, and change requests from end users as well as new line installations as required.
    • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
    • Generate telecommunications usage and inventory reports as required.
    ITT water & waste water, Hamilton Blake London (Sweden)
    8 Monate
    2010-10 - 2011-05

    Servers hosting applications support

    • Monitoring and maintenance of VMware ESX hosts, VMware vSphere Client, virtuelle /physical windows 2003/2008 server, windows Terminal Server, Symantec Backup server, local admin Support Technology Summary:EMC Celerra Manager5.6, Clariion Cx4-120 storage, windows 2003 server, CISCO Lan Switches
    RMG Regel + Messtechnik GmbH by Honeywell (Germany)
    2 Monate
    2010-06 - 2010-07

    2nd Level Support Hessen, Onsite Support

    • User Onsite Support,Blackberry activation in Enterprise network Email setting, PC and laptop installation Project
    • Laptop PC installation, HP Backup system trouble shooting, patching on cisco switch ports
    Laptop Desktop HP Backup system cisco switches HP Openview Service Desk Lotus Notes HP Printer
    Panasonic Wiesbaden / on behalf of Hewlett-Packard CDS GmbH (Germany)
    1 Jahr 1 Monat
    2009-04 - 2010-04

    1st, 2nd Line Support MRI /sharepoint

    • After MRI training my tasks: help desk / Support of MRI tenant and building management software for argoneo users in Frankfurt
    • Creation and maintenance of documentation in sharepoint user help desk for desktop, notebook (VISTA, Windows 7), imaging on multiple PCs and notebooks, user management, Printers.
    • Telephone connection via patch cable
    • Telephone connection via patch cable
    • Project Summary:user help desk for MRI tenant and building management
    MRI cherry tree help desk ticket system AWARO document Management argoShare(share point) Desktops and notebooks running Windows Vista or Windows 7 COLT Admin user administration portal
    argoneo real estate / SMART UK consulting and advisory for the financial services industry (Germany)
    3 Monate
    2008-10 - 2008-12

    IT-Help Desk, IT-Support

    • user,Desktop, Notebook support Project Summary:Image Installation (windos XP, Software) for PCs & Notebooks,Lab Hardware windows administration
    Windows XP Active directory Acronis disk image und recovery
    DRK(German red Cross) Baden-Württemberg - Hessen (Germany)

    Aus- und Weiterbildung

    Aus- und Weiterbildung

    1 Monat
    2010-01 - 2010-01

    PL-MS VISTA & OFFICE 2007 HELP DESK TRAINING

    Certificate, piwinger & lau (P&L), IT Training and Consulting Center Ltd. Microsoft Gold Certified Partner
    Certificate
    piwinger & lau (P&L), IT Training and Consulting Center Ltd. Microsoft Gold Certified Partner
    4 Monate
    2006-06 - 2006-09

    LINUX SYSTEM ADMINISTRATION SUSE 10.0

    Certificate, MIT-Personal consulting+training in Mainz
    Certificate
    MIT-Personal consulting+training in Mainz
    1 Jahr 2 Monate
    1995-05 - 1996-06

    Field of study Computing

    technical consultant and network administrator, IAD (information processing and applied data engineering) in Marburg
    technical consultant and network administrator
    IAD (information processing and applied data engineering) in Marburg
    1 Jahr
    1993-05 - 1994-04

    Field of study Computing

    PC SERVICE TECHNICIAN CDI, computer data institute, Frankfurt
    PC SERVICE TECHNICIAN CDI
    computer data institute, Frankfurt

    Position

    Position


    Kompetenzen

    Kompetenzen

    Top-Skills

    IT system engineer Network Support Windows Desktop Analyst Microsoft 365 admin center Netzwerksupport

    Produkte / Standards / Erfahrungen / Methoden

     SKILLS

    • 1st, 2nd, 3nd Line User/Desktop support
    • Applikation support
    • Server support
    • nagios monitoring system
    • Hub,Router,switch,RAID,SCSI,storage, tape disc, Printer
    • Fast Ethernet, token ring, CISCO Lan Switches
    • Troubleshooting LAN/WAN
    • Software and hardware configuration and support
    • Problem management Peregrine service center
    • Windows 2003/2008, NT 4, server, XP, Novell 3.xx,4, VISTA (certificate), windows 7
    • Virtualisierung, VMware ESX Server & vCenter Server, VMware vSphere, Datacenter
    • EMC Celerra Manager5.6, Clariion Cx4-120 storage
    • Outlook, Exchange: mailboxes
    • SQL, Blackberry,CITRIX
    • Windows administration
    • LINUX SuSe 10.x / UNIX
    • Backup software/hardware(Veritas backup Exec, HP auto loader
    • Computer Networking(windows, Novell, Linux)
    • TCP/IP /DNS/ WINS/DHCP
    • Laptop /Desktop configuration
    • Printer Installation
    • Remote Management Software
    • DELL, IBM, Compaq,HP Hardware
    • Ghost  imaging for Roll-Out
    • Windows Server
    • Hub,Switch
    • LAN/WAN
    • Desktop
    • Helpdesk
    • Netzwerk
    • TCP/IP
    • Router
    • Novell
    • Windows 2003 / 2008 Server


    Organisational skills

    • Good communication skills gained during various talks with customer contacts
    • Good ability to adpt to new multicultural environment acquired by interacting with international companies.


    Communication and interpersonal skills

    • Team spirit, customer-service orientation obtained during IT-projects
    • Careful, precise, Teamwork, communicative via phone or email, Getting the customer to cooperate,control of the resolution process, Managing escalations, Time management, Stress management, reliability and responsiblity

    Betriebssysteme

    MS-DOS
    Novell
    3.11,3.12,4.0,5.0
    OS/2
    Unix
    Linux SUSE 10.X Zertifikat
    Windows
    NT, 2000, 2003, 2008 server, XP,7

    Programmiersprachen

    Assembler
    Grundkenntnisse
    Basic
    Grundkenntnisse
    C
    Grundkenntnisse
    C++
    Grundkenntnisse
    Pascal
    Grundkenntnisse

    Datenbanken

    Access
    gut
    SQL
    Grundkenntnisse

    Datenkommunikation

    AppleTalk
    ATM
    Bus
    Ethernet
    sehr gut
    Fax
    Faxserver, Faxweiterleitung
    Internet, Intranet
    ISDN
    ISO/OSI
    Gut
    LAN, LAN Manager
    sehr Gut
    NetBeui
    gut
    NetBios
    gut
    Novell
    3.11,3.12,4.0,6.0 mit Erfahrung
    parallele Schnittstelle
    PC-Anywhere
    Gut
    Router
    Gut
    TCP/IP
    sehr gut
    Token Ring
    sehr gut
    Windows Netzwerk
    Mit Berufserfahrung in Novell und Windows 2003 / 2008 Server

    Hardware

    3COM
    Bus
    CD-Writer / Brenner
    Data General
    DELL
    Digital
    Drucker
    HP
    HP
    Hub
    ISDN
    Mikrocontroller
    Modem
    Nixdorf
    PC
    Philips
    Plotter
    Proprietäre HW
    RAID
    Router
    SAN
    Scanner
    Server
    Soundkarten
    Streamer
    Switch
    Systeme

    Branchen

    Branchen


    Einsatzorte

    Einsatzorte

    Frankfurt am Main (+100km)
    Deutschland, Österreich, Schweiz

    Deutschland: flexibel

    nicht möglich

    Projekte

    Projekte

    1 Jahr 6 Monate
    2024-06 - heute

    Managing user accounts, permissions, and access

    SUPPORT DESK ANALYST Microsoft 365 suite Admin Center SharePoint ...
    SUPPORT DESK ANALYST
    • Administer Microsoft 365 Admin Center, managing user accounts, permissions, and access.
    • Oversee SharePoint Admin Center to control site and document access.
    • Manage email settings, quarantine emails, and tracking through Exchange Admin Center and Microsoft Defender.
    • Utilize Microsoft Azure and Intune for device management and security enforcement.
    • Administer Microsoft Teams Admin Center, focusing on collaboration and communication.
    • Configure and manage Windows AutoPilot devices for seamless deployment.
    • Handle Amazon Connect for agent time recording and operational tracking.
    • Use ServiceNow Incident Ticket System to log, track, and resolve issues efficiently.
    • Manage Active Directory for account and group permissions.
    • Administer Cebod Telecom, managing devices, phone numbers, and extensions.
      • Proficient in Microsoft 365 suite (Admin Center, SharePoint, Exchange, Teams).
      • Expertise in Microsoft Azure and Intune for cloud and mobile device management.
      • Experienced with Microsoft Defender for managing quarantine emails and tracking security threats.
      • Advanced knowledge of Windows AutoPilot and ServiceNow ITSM system.
      • Skilled in Amazon Connect and Cebod Telecom systems for device and call management.
    Microsoft 365 suite Admin Center SharePoint Exchange Teams Microsoft Azure Intune Microsoft Defender Windows AutoPilot ServiceNow ITSM system Amazon Connect Cebod Telecom systems
    HEXAWARE , VELOCITY CLINICAL RESEACH
    Home Office, Germany
    9 Jahre 5 Monate
    2016-07 - heute

    Help Desk support

    Service Desk Analyst
    Service Desk Analyst

    IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets , Perform installation/ troubleshooting tools:

    • IT-Service-Management (ITSM)
    • McAfee ePolicy Orchestrator (ePO)
    • Active directory
    • windows 7,10 image
    • remote access
    • Symantec Management Console , Symantec Management Platform (SMP)
    • Lotus Notes
    end client: Abbott GmbH & Co KG (Silverlink Technologies UK Ltd)
    1 Jahr 10 Monate
    2022-08 - 2024-05

    Provide Windows PC and network support

    WINDOWS SYSTEM ADMINISTRATOR PowerShell commands Microsoft Azure Intune ...
    WINDOWS SYSTEM ADMINISTRATOR
    • Provide Windows PC and network support, troubleshoot, diagnose, and resolve hardware/software errors.
    • Manage Microsoft Cloud servers.
    • Utilize PowerShell commands to manually capture hardware identity (hash) and upload it to a CSV file. Import CSV files into Intune.
    • Administer Microsoft Azure, Intune, Microsoft Endpoint Manager Admin Center, Microsoft 365, and Exchange Admin Center.
    • Handle tasks using Atlassian IT Service Desk Ticket System.
    • Administer virtual desktop environments, including Azure Virtual Desktop (AVD).
    • Perform user management, image management, and ensure security and compliance.
    • Provide ongoing support and maintenance.


    Mobile Device Management

    • Proficient in managing MDM devices (Android, iOS).
    • Skilled in preparing emails and installing company portal apps for users.
    • Experienced in troubleshooting device issues and providing technical support.
    • Knowledgeable in implementing security measures and ensuring compliance with company policies.
    • Effective communicator and detail-oriented in maintaining device inventory.


    Daily Tasks

    • Manage MDM devices for Android and iOS platforms.
    • Prepare and configure emails for users.
    • Install and maintain company portal apps on mobile devices.
    • Troubleshoot device issues and provide technical support to users.
    • Implement security measures such as passcodes and encryption.
    • Ensure compliance with company policies and maintain device inventory.

    PowerShell commands Microsoft Azure Intune Microsoft Endpoint Manager Admin Center Microsoft 365 Exchange Admin Center Atlassian IT Service Desk Ticket System
    BROTHER SEWING MACHINES EUROPE GMBH
    Bad Vilbel, Germany
    10 Monate
    2021-06 - 2022-03

    IT SERVICE DESK SUPPORT

    • Prepared laptops for deployment using Microsoft Autopilot.
    • Conducted Windows 10 imaging procedures.
    • Provided end-user support for PC configuration and customization.
    • Offered general IT assistance to resolve various technical issues.
    • Utilized tools including Microsoft Endpoint Manager Admin Center and Microsoft Azure for device enrollment and cloud services.
    • Captured hardware identity manually using Microsoft PowerShell for accurate tracking.


    Mobile Device Management

    • Proficient in managing MDM devices across Android and iOS platforms.
    • Experienced in configuring and maintaining mobile devices to ensure compliance with company policies and security standards.
    • Skilled in preparing emails, installing company portal apps, and providing technical support to users.
    • Knowledgeable in troubleshooting device issues, resolving connectivity problems, and optimizing device performance.
    • Familiar with implementing security measures such as passcodes, encryption, and remote device tracking to protect sensitive data.
    • Effective communicator with the ability to train users on device usage and best practices.
    • Detail-oriented and organized in maintaining device inventory and documentation

    DUN & BRADSTREET DEUTSCHLAND GMBH /BISNODE (INFOTREE GLOBAL SOLUTIONS)
    Darmstadt, Germany
    1 Jahr 3 Monate
    2020-02 - 2021-04

    IT TECHNICAL SUPPORT

    • Addressing IT-related user problems, requests, and providing Helpdesk support for end users.
    • Logging incident and call tickets for efficient issue resolution.
    • Installing and troubleshooting PC hardware and network infrastructure, including LAN and TCP/IP.
    • Managing Windows Servers and Active Directory for user PCs.
      • Extensive experience in providing IT support for end users.
      • Logging incident and call tickets for efficient problem resolution.
      • Installation and troubleshooting of PC hardware and network infrastructure, including LAN and TCP/IP.
      • Management of Windows Servers and Active Directory for user management.
      • Customer service orientation and strong communication skills.
    COLT TECHNOLOGY SERVICES GMBH / FOCUS SELECT LTD
    Frankfurt, Germany
    4 Monate
    2019-10 - 2020-01

    Processing of 2nd Level Tickets

    2ND LEVEL SUPPORTER Windows 7 Windows 8.1 Windows 10 ...
    2ND LEVEL SUPPORTER
    • Processing of 2nd Level Tickets:
      • Proficiently handle and resolve escalated technical issues reported by end users.
    • End User Support:
      • Provide comprehensive support for Windows operating systems (Windows 7, Windows 8.1, Windows 10) along with associated software.
    • Complex Malfunction Resolution:
      • Successfully troubleshoot and address intricate technical problems, collaborating with external suppliers or end users as needed.
    • Microsoft Infrastructure Utilization:
      • Leverage existing Microsoft infrastructure components such as Active Directory (AD), DNS, DHCP, and SCCM.
    • Office Applications Proficiency:
      • Competently work with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
    Windows 7 Windows 8.1 Windows 10 Active Directory DNS DHCP SCCM Word Excel PowerPoint Outlook
    UNISYS DEUTSCHLAND GMBH , MYWORK IT GMBH
    Munich, Germany
    7 Monate
    2019-01 - 2019-07

    Computer Maintenance

    DESKTOP SUPPORT/TECHNICIAN Windows 10 Windows 7 Office 365 ProPlus
    DESKTOP SUPPORT/TECHNICIAN
    • Computer Maintenance:
      • Ensured the smooth operation and maintenance of computers.
    • Windows 10 Image Migration:
      • Successfully migrated Windows 10 images on both laptops and desktops.
    • SNOW Software Asset Management:
      • Managed software assets using the SNOW platform.
    • SCCM Client Administration:
      • Configured and maintained SCCM clients on Windows 7 and 10 machines.
    • Active Directory Management:
      • Proficiently handled Active Directory tasks.
    • Remedy Ticket System:
      • Utilized the Remedy ticketing system for efficient issue resolution.
    • Pitney Bowes Network Structure Care:
      • Maintained and optimized the network structure using Pitney Bowes solutions.
    • User Support:
      • Provided excellent technical support to end-users.
    • O365 ProPlus Administration:
      • Managed Office 365 ProPlus installations and licenses.
    • Skype for Business:
      • Supported and administered Skype for Business communication tools.
    • Windows 7 to Windows 10 Migration:
      • ?Successfully upgraded laptops and PCs from Windows 7 to Windows 10.
    Windows 10 Windows 7 Office 365 ProPlus
    Pitney Bowes Deutschland GmbH (WIPRO), Darmstadt (Germany)
    2 Jahre 7 Monate
    2016-06 - 2018-12

    IT support to end users

    SERVICE DESK ANALYST
    SERVICE DESK ANALYST
    As a Service Desk Analyst, I provided comprehensive IT support to end users, addressing their problems, fulfilling requests, and ensuring smooth operations. 
    • Incident Management and Ticket Logging:
      • Logged and managed incidents and service requests using IT Service Management (ITSM) tools. 
      • Prioritized and resolved issues promptly to minimize downtime and enhance user satisfaction.
    • Technical Troubleshooting and Support:
      • Assisted end users with technical problems related to hardware, software, and network connectivity. 
      • Performed troubleshooting steps to diagnose and resolve issues efficiently.
    • Installation and Configuration:
      • Installed and configured software applications, including Windows 10 image migration on laptops and desktops. 
      • Ensured proper setup and functionality of systems and applications.
    • Active Directory and User Account Management:
      • Managed user accounts, permissions, and access rights in Active Directory.
      • Assisted with password resets, account unlocks, and group memberships.
    • Remote Access Support:
      • Provided remote assistance to users, resolving issues without the need for on-site visits.
      • Supported virtual private networks (VPNs) and remote desktop connections.
    • Endpoint Security Management:
      • Utilized McAfee ePolicy Orchestrator (ePO) for endpoint security management.
      • Ensured compliance with security policies and implemented necessary updates.
    • Collaboration Tools and Communication Platforms:
      • Supported Lotus Notes, O365 ProPlus, and Skype for Business. Assisted users with email, document collaboration, and real-time communication tools.
    • Windows OS Migration:
      • ?Successfully migrated Windows 7 to Windows 10 on laptops and PCs. Ensured a seamless transition while maintaining data integrity.
    ABBOTT GMBH & CO KG
    8 Monate
    2015-11 - 2016-06

    Provided IT-related user support, troubleshooting

    SERVICE DESK ANALYST ServiceNow Active Directory Lync Server 2013 ...
    SERVICE DESK ANALYST

    • Provided IT-related user support, troubleshooting, and assistance for end users.
    • Logged incidents and call tickets using ServiceNow.
    • Performed installation and troubleshooting of software and hardware.
    • Managed Active Directory and user accounts.
    • Supported Lync Server 2013 and Microsoft Lync Client.
    • Handled tasks related to Skype for Business.
    • Worked with Exchange Server, including creating user mailboxes and distribution lists.
    • Managed desktops and laptops.
    • Utilized Bomgar remote access tool for support.
    • Performed password resets and changes using SAP Logon tool.
    • Used LockoutStatus tool for account management.

      ServiceNow Active Directory Lync Server 2013 Microsoft Lync Client Skype for Business Exchange Server Exchange Management Console Desktops and Laptops Bomgar SAP Logon LockoutStatus tool
      Hexaware Technologies GmbH
      Frankfurt (Germany)
      1 Jahr 4 Monate
      2013-11 - 2015-02

      IT User Support

      LOCAL IT, SYSTEM ENGINEER
      LOCAL IT, SYSTEM ENGINEER
      • IT User Support (Hardware and Software):
        • Provided day-to-day technical support to users, addressing hardware and software issues promptly.
        • Assisted with troubleshooting, resolving technical glitches, and ensuring smooth operations for end-users.
        • Developed guidelines and best practices for efficient system usage.
      • Testing and User Handbook Preparation:
        • Conducted testing and quality assurance for software applications and systems.
        • Prepared comprehensive user handbooks and documentation to guide users through various processes.
      • ALNS PC Reconfiguration and Data Migration:
        • Created guidelines for reconfiguring ALNS PCs to access ZTE services.
        • Successfully migrated data from ALNS PCs to ZTE PCs, ensuring seamless continuity.
        • Established VPN connections for secure remote access.
      • Operating System Migrations:
        • Managed OS migrations from Windows 7 Pro to Windows 8 on ZTE-LAN.
        • Supported external staff during the migration process.
      • Conferencing Call Functionality:
        • Described conferencing call features, including softphone usage, to users.
        • Ensured effective communication and collaboration across teams.
      • Printer Support:
        • Provided printer troubleshooting and maintenance assistance.
        • Ensured printers were operational and connected to the network.
      • Asset Management:
        • Assigned users, computers, and locations in an organized asset management system.
        • Maintained accurate records of hardware and software assets.
      • Active Directory Administration:
        • Managed user accounts, security groups, and permissions in Active Directory.
        • Ensured proper access control and authentication.
      • Trend Micro OfficeScan:
        • Reviewed virus and malware logs.
        • Managed client security for both internal and external devices.
        • Scheduled regular network computer scans for the designated computer group.
        • Maintained a blocked URL list to enhance security.
      • RSA SecureID TOKEN Devices:
        • Configured and supported RSA SecureID tokens for remote users.
        • Ensured secure authentication and access to company resources.
      • Acronis True Image:
        • Utilized Acronis True Image for data backup and recovery.
        • Ensured data integrity and disaster recovery readiness.
      • ZTE IP Video Camera Installation and Configuration:
        • Installed and configured ZTE IP video cameras in meeting rooms at Neu-Isenburg and Karlsruhe.
        • Integrated projectors and cameras to enable seamless video conferencing across multiple locations.
      ZTE SERVICES DEUTSCHLAND GMBH
      NEU-ISENBURG, KARLSRUHE
      5 Monate
      2013-07 - 2013-11

      HOTLINE 1.2. LEVEL SUPPORT

      Windows XP/7 Citrix Thin Client ...
      • Provided 1.2. level support for hotline inquiries, overseeing Windows XP to 7 migration, rollout of notebooks and desktops, hardware and software installations. 
      • Managed Citrix and Thin Client environments, and contributed to Active Directory (AD) management.
      Windows XP/7 Citrix Thin Client Active Directory
      LANDESWOHLFAHRTSVERBAND HESSEN (LWV) / ML CONSULTING
      3 Monate
      2013-05 - 2013-07

      Rolled out desktops and notebooks

      IT TECHNICIAN
      IT TECHNICIAN
      • Rolled out desktops and notebooks, and installed hardware and software at Volksbank branches.
      • Proficient in hardware and software installation, with a focus on banking operations.
      • Skilled in cabling for efficient connectivity.
      • Utilized deployment tools, hardware installation tools, software installation tools, and structured cabling materials.
      RATIODATA GMBH / VOLKSBANK RHEINAHREIFEL EG
      4 Monate
      2013-02 - 2013-05

      FedEx Technical Support

      • Provided remote technical support for FedEx Ship Manager software, conducting updates, upgrades, and facilitating customer data migration processes. 
      • Utilized remote access tools and software expertise to ensure smooth operations.
      Federal Express Corporation
      Home Office, Mainz, Germany
      3 Monate
      2012-10 - 2012-12

      Enterprise-wide infrastructure consolidation project

      EARLY LIFE SUPPORT ANALYST ITIL Foundation V3 MS Office Windows (all versions ...
      EARLY LIFE SUPPORT ANALYST
      • Provided hands-on assistance to users during migration, ensuring a smooth transition.
      • Addressed user inquiries and swiftly resolved post-migration challenges.
      • Delivered exceptional service to internal stakeholders throughout the project.


      Technical Skills:

      • Proficient in Remedy and Assyst for issue tracking
      • Diagnosed and resolved technical issues promptly
      ITIL Foundation V3 MS Office Windows (all versions including Windows 7) Active Directory Exchange 2000 & 2010 BlackBerry BES Enterprise VPN Broadband Dial-up ISDN RAS RSA SecureID Virtual Desktop Provisioning Citrix XenApp XenDesktop Citrix Printing AppSense TeamViewer for remote support PC Hardware Troubleshooting LAN WAN TCP/IP VMware vSphere Windows Server
      FRESHFIELDS BRUCKHAUS DERINGER
      Duesseldorf, Germany
      1 Monat
      2012-05 - 2012-05

      Ensuring system availability

      SYSTEM ADMINISTRATOR Nagios Linux (OES) Windows Server ...
      SYSTEM ADMINISTRATOR
      • Ensuring system availability
      • Problem analysis and troubleshooting
      • Handling incidents, change requests, and service requests according to SLA
      • Providing 2nd and 3rd level support
      • Familiarity with Nagios, remote service monitoring, SNMP, Managed Services, and Monitoring (MSM)


      Nagios:

      • Monitoring the customer?s IT infrastructure
      • Adding/removing devices (servers, switches, WLAN) in Nagios for monitoring based on customer requirements
      • Defining warnings (WARNING), critical states (CRITICAL), and OK states in Nagios
      • Email notifications for alerts
      • Automatically sending monthly reports to customers via email (using a cron job)
      • Customizing Nagios checks using the Monarch tool or command line

      Nagios Linux (OES) Windows Server VMware Citrix
      DIDAS BUSINESS SERVICES GMBH
      FRANKFURT
      1 Monat
      2012-04 - 2012-04

      1nd, 2nd Line Support Professional

      • Migration:
        • Successfully migrated 50 notebooks and desktops within the GLOBAL domain at Keithley Instruments in Munich.
      • User Helpdesk:
        • Provided support and assistance to users.


      Tools and Technologies:

      • While working in this role, I utilized various tools and technologies relevant to IT support, such as: Troubleshooting software and hardware issues.
      • Diagnosing network connectivity problems.
      • Assisting users with software installations and configurations.
      • Collaborating with colleagues and stakeholders to resolve technical issues promptly.
      Keithley Instruments GmbH
      Munich
      3 Monate
      2011-05 - 2011-07

      Service Desk consultant for migration

      • Responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all desktop, voice, video, and, network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. Manage servers, including e mail, print, and backup servers and their associated operating systems and software. Administer all network hardware and equipment, including switches, hubs, and UPSs. Ensure network connectivity of all workstations. Administer all equipment, hardware and software upgrades. Practice asset management, including maintenance of component inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer add, move, and change requests from end users as well as new line installations as required.
      • Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
      • Generate telecommunications usage and inventory reports as required.
      ITT water & waste water, Hamilton Blake London (Sweden)
      8 Monate
      2010-10 - 2011-05

      Servers hosting applications support

      • Monitoring and maintenance of VMware ESX hosts, VMware vSphere Client, virtuelle /physical windows 2003/2008 server, windows Terminal Server, Symantec Backup server, local admin Support Technology Summary:EMC Celerra Manager5.6, Clariion Cx4-120 storage, windows 2003 server, CISCO Lan Switches
      RMG Regel + Messtechnik GmbH by Honeywell (Germany)
      2 Monate
      2010-06 - 2010-07

      2nd Level Support Hessen, Onsite Support

      • User Onsite Support,Blackberry activation in Enterprise network Email setting, PC and laptop installation Project
      • Laptop PC installation, HP Backup system trouble shooting, patching on cisco switch ports
      Laptop Desktop HP Backup system cisco switches HP Openview Service Desk Lotus Notes HP Printer
      Panasonic Wiesbaden / on behalf of Hewlett-Packard CDS GmbH (Germany)
      1 Jahr 1 Monat
      2009-04 - 2010-04

      1st, 2nd Line Support MRI /sharepoint

      • After MRI training my tasks: help desk / Support of MRI tenant and building management software for argoneo users in Frankfurt
      • Creation and maintenance of documentation in sharepoint user help desk for desktop, notebook (VISTA, Windows 7), imaging on multiple PCs and notebooks, user management, Printers.
      • Telephone connection via patch cable
      • Telephone connection via patch cable
      • Project Summary:user help desk for MRI tenant and building management
      MRI cherry tree help desk ticket system AWARO document Management argoShare(share point) Desktops and notebooks running Windows Vista or Windows 7 COLT Admin user administration portal
      argoneo real estate / SMART UK consulting and advisory for the financial services industry (Germany)
      3 Monate
      2008-10 - 2008-12

      IT-Help Desk, IT-Support

      • user,Desktop, Notebook support Project Summary:Image Installation (windos XP, Software) for PCs & Notebooks,Lab Hardware windows administration
      Windows XP Active directory Acronis disk image und recovery
      DRK(German red Cross) Baden-Württemberg - Hessen (Germany)

      Aus- und Weiterbildung

      Aus- und Weiterbildung

      1 Monat
      2010-01 - 2010-01

      PL-MS VISTA & OFFICE 2007 HELP DESK TRAINING

      Certificate, piwinger & lau (P&L), IT Training and Consulting Center Ltd. Microsoft Gold Certified Partner
      Certificate
      piwinger & lau (P&L), IT Training and Consulting Center Ltd. Microsoft Gold Certified Partner
      4 Monate
      2006-06 - 2006-09

      LINUX SYSTEM ADMINISTRATION SUSE 10.0

      Certificate, MIT-Personal consulting+training in Mainz
      Certificate
      MIT-Personal consulting+training in Mainz
      1 Jahr 2 Monate
      1995-05 - 1996-06

      Field of study Computing

      technical consultant and network administrator, IAD (information processing and applied data engineering) in Marburg
      technical consultant and network administrator
      IAD (information processing and applied data engineering) in Marburg
      1 Jahr
      1993-05 - 1994-04

      Field of study Computing

      PC SERVICE TECHNICIAN CDI, computer data institute, Frankfurt
      PC SERVICE TECHNICIAN CDI
      computer data institute, Frankfurt

      Position

      Position


      Kompetenzen

      Kompetenzen

      Top-Skills

      IT system engineer Network Support Windows Desktop Analyst Microsoft 365 admin center Netzwerksupport

      Produkte / Standards / Erfahrungen / Methoden

       SKILLS

      • 1st, 2nd, 3nd Line User/Desktop support
      • Applikation support
      • Server support
      • nagios monitoring system
      • Hub,Router,switch,RAID,SCSI,storage, tape disc, Printer
      • Fast Ethernet, token ring, CISCO Lan Switches
      • Troubleshooting LAN/WAN
      • Software and hardware configuration and support
      • Problem management Peregrine service center
      • Windows 2003/2008, NT 4, server, XP, Novell 3.xx,4, VISTA (certificate), windows 7
      • Virtualisierung, VMware ESX Server & vCenter Server, VMware vSphere, Datacenter
      • EMC Celerra Manager5.6, Clariion Cx4-120 storage
      • Outlook, Exchange: mailboxes
      • SQL, Blackberry,CITRIX
      • Windows administration
      • LINUX SuSe 10.x / UNIX
      • Backup software/hardware(Veritas backup Exec, HP auto loader
      • Computer Networking(windows, Novell, Linux)
      • TCP/IP /DNS/ WINS/DHCP
      • Laptop /Desktop configuration
      • Printer Installation
      • Remote Management Software
      • DELL, IBM, Compaq,HP Hardware
      • Ghost  imaging for Roll-Out
      • Windows Server
      • Hub,Switch
      • LAN/WAN
      • Desktop
      • Helpdesk
      • Netzwerk
      • TCP/IP
      • Router
      • Novell
      • Windows 2003 / 2008 Server


      Organisational skills

      • Good communication skills gained during various talks with customer contacts
      • Good ability to adpt to new multicultural environment acquired by interacting with international companies.


      Communication and interpersonal skills

      • Team spirit, customer-service orientation obtained during IT-projects
      • Careful, precise, Teamwork, communicative via phone or email, Getting the customer to cooperate,control of the resolution process, Managing escalations, Time management, Stress management, reliability and responsiblity

      Betriebssysteme

      MS-DOS
      Novell
      3.11,3.12,4.0,5.0
      OS/2
      Unix
      Linux SUSE 10.X Zertifikat
      Windows
      NT, 2000, 2003, 2008 server, XP,7

      Programmiersprachen

      Assembler
      Grundkenntnisse
      Basic
      Grundkenntnisse
      C
      Grundkenntnisse
      C++
      Grundkenntnisse
      Pascal
      Grundkenntnisse

      Datenbanken

      Access
      gut
      SQL
      Grundkenntnisse

      Datenkommunikation

      AppleTalk
      ATM
      Bus
      Ethernet
      sehr gut
      Fax
      Faxserver, Faxweiterleitung
      Internet, Intranet
      ISDN
      ISO/OSI
      Gut
      LAN, LAN Manager
      sehr Gut
      NetBeui
      gut
      NetBios
      gut
      Novell
      3.11,3.12,4.0,6.0 mit Erfahrung
      parallele Schnittstelle
      PC-Anywhere
      Gut
      Router
      Gut
      TCP/IP
      sehr gut
      Token Ring
      sehr gut
      Windows Netzwerk
      Mit Berufserfahrung in Novell und Windows 2003 / 2008 Server

      Hardware

      3COM
      Bus
      CD-Writer / Brenner
      Data General
      DELL
      Digital
      Drucker
      HP
      HP
      Hub
      ISDN
      Mikrocontroller
      Modem
      Nixdorf
      PC
      Philips
      Plotter
      Proprietäre HW
      RAID
      Router
      SAN
      Scanner
      Server
      Soundkarten
      Streamer
      Switch
      Systeme

      Branchen

      Branchen

      Vertrauen Sie auf Randstad

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