Provide IT support in a Modern Workspace to Senior Level and VIP users. ?

Incident & Asset Management in ServiceNow platform ensuring resolution

within set SLAs. ? Performing OS imaging and provisioning. ? Troubleshooting

networked resources, audio-visual devices and printer management. ? Mobile

Device Management using Intune and JAMF tools. ? Identity Access

Management using combinations of SailPoint, PingID and Microsoft Intra

solutions.

• As a software tester I develop and execute test plans, test cases, test scenarios and scripts to ensure software quality
• I also create detailed reports outlining the status of all tested applications at the end of each test cycle
• I use test management tools for planning, coverage, execution and reporting

• As a Shift Security Supervisor, I provided Data Center Access, monitoring of security cameras, carry out scheduled patrols at client sites, manage teams shift schedules and carry out planned refreshment trainings

• In my compliance role I drafted Standard Operating Procedures for new or revised processes conducted internal audits to identify areas of noncompliance and recommend corrective measures.
• I also created dashboards to track compliance performance metrics across the organization and conducted regular reviews of existing policies and procedures to ensure they are up to date with changing laws and regulations.

• In this test manager role, I maintained relationships with external vendors providing support services for software testing efforts by developing test plans, strategies, and processes for new software applications. 
• I implemented test management systems for Performance, Unit, User Acceptance and all relevant testing levels.
• I tracked changes in requirements throughout the entire development life cycle while mentoring junior testers in developing their skillset and helping them understand the importance of quality assurance processes.

• Conducted periodic internal reviews to ensure compliance procedures were followed in various departments including HR, Information Security, QA, and PMO.
• Disseminated written policies and procedures related to compliance activities.
• Advised internal management on compliance programs and provided employee training on compliance topics.

• Structured the  ICT department.
• Design and Built a datacenter and provided colocation for it.
• Recruited and placed two enterprise application specialists to manage, support and deploy enterprise wide application for our hosted Digital Financial Services clients.
• Recruited two network and hardware support specialist to help manage, install, configure and maintain the companies datacenter and disaster recovery that offers 99.97% uptime and availability.

• As a Technical Project Manager I developed project plans, identified resources, and established timelines for completion while working with end users, technical professionals, administrators, and testers to review requirements, conduct tests and implement solutions.
• In this role I designed, configured, manage a physical Datacenter. I recruited and trained six (6) Full Time Employees on site referencing international standards GDRP, PCI-DSS v3.2.1 framework, NIST and ISO 27001.
• I reviewed network security event logs, updated security patches, implemented security policies using firewall and network rules and reported to management about trending vulnerabilities and effective remediations.
• I negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.

• I provided practical guidance on implementation and training on CMMI Implementation Techniques leading project teams through design, construction and launch software development and management processes successfully managing the project from procurement and achieved attestation for the organization for CMMI Level III.

• Implemented and sustained business processes for CMMI L3, ensuring organisational efficiency.
• Developed and deployed process improvement solutions, aligning with company goals and objectives.
• Managed the installation of CMMI-based principles at Eclectics International providing practical guidance on implementation.

• Managed the production of required products and work packages, ensuring timely delivery and quality standards
• Planned and monitored the project, collaborating with cross-functional teams to achieve project goals.
• Prepared and reported to the Project Board through End Stage or Exception Reports, ensuring project progress and milestones were met.

• I reviewed and updated System Use Case Documents, technical requirements documents, test cases, test plans and test reports.
• As a test manager I completed white, grey, and black box tests, tracked system defects using testing management tools and trained system users in preparation of different test cycles.

• As the test manager, I lead twenty-two (22) testers in creating comprehensive test plans, performance test scripts, documenting business and system use cases to support testing objectives and reviewed test plans and procedures for adequate coverage of system requirements for the Integrated Tax Management System.

• Led a team of test analysts in a project for a Domestic tax system upgrade, ensuring requirements gathering, review, and user acceptance testing.
• Coordinated test strategy and planning with project managers, contributing testing perspective to integration planning.
• Implemented and executed tests, monitored results, and adapted planning based on progress and test outcomes.
• Introduced metrics for measuring test progress and evaluating product quality.

• Responsible for ensuring work allocation and reporting to and from offsite engineers.
• Communicated all project statuses to senior management.
• Identified resources needed and assigned individual responsibilities.
• Managed day-to-day operational aspects of projects.
• Reviewed deliverables prepared by service providers i.e. Safaricom and Access Kenya before passing to client.
• Ensured project documents were complete, current, and stored appropriately.
• Tracked and reported team performance and revenue generation on a weekly basis.