Embedded within ING's digital banking app consolidation programme, responsible for defining and documenting the end-to-end customer journey for a new unified package product spanning four product domains: Cards (credit & debit), Account Opening, Client Onboarding, and value-added services including insurance and tier-based streaming options.

• Produced approximately 60 user stories in Azure DevOps, managing multiple iterations as the target journey evolved through successive stakeholder, legal, and management review cycles.
• Developed and maintained detailed BPMN process maps to document the customer journey end-to-end, continuously updating documentation as scope and legal requirements changed throughout the engagement.
• Worked closely with the Package App Product Owner as primary collaborator, who held final authority over scope and managed legal, management, and business stakeholder interfaces.
• Coordinated requirements and integration points across a broad stakeholder group including Solution Architects, platform engineers, User Journey specialists, and the archiving team.

Dual-track BA role supporting both ongoing requirements maintenance (bug-fixing) for an existing digital account model and delivery of two major initiatives: the expansion of the New Account Model across additional Deutsche Bank-owned brands, and a new Pockets sub-account product.

• New Account Model expansion ? led requirements across four interconnected workstreams: (1) replacement of the legacy PostIdent identification process (requiring customers to attend a Deutsche Post branch in person) with modern online video identification and direct digital authorisation; (2) expansion of the model to incorporate additional Deutsche Bank-owned brands, coordinating with front-end channel teams (website, app, and C24) on requirements scheduling; (3) definition and scheduling of new contractual documentation arising from updated ID and product offerings, working closely with the document rendering team; and (4) requirements for new operational support interfaces, including agreeing exception-handling procedures with the ops support team. Overall programme target: 95% straight-through processing.
• Delivered requirements for a new Pockets product enabling customers to create sub-accounts for targeted savings goals (holidays, weddings, etc.), working with two dedicated business stakeholders plus front-end, data flow, document rendering, and operational support teams.

Multi-workstream BA role spanning two SWIFT tribes, covering production change delivery, new product development, and a high-profile enterprise integration transformation programme.

• CI Tribe (50%): Managed change delivery for the MyBilling application, ensuring quality of releases into production through testing, approval, and documentation maintenance.
• Information Channels Tribe (50%): Contributed to requirements analysis for a new MyProducts application with a remote team based in Kuala Lumpur; mentored and progressively transitioned delivery responsibility to a new BA in KL, moving into a supporting and quality assurance role over time.
• SIMPLIFY / Integration Transformation (additional workstream): Became heavily involved in a high-profile strategic programme to implement MuleSoft as a middleware layer between SWIFT's front-end systems and backends (Salesforce, SAP, and others). Responsibilities included requirements gathering, data mapping, REST API definition, security requirements analysis, and stakeholder management across multiple technical and backend product squads.
• Worked closely with SAP OTC and SAP S/4HANA teams to ensure both systems were correctly integrated within the MuleSoft architecture during a phased piecemeal migration, requiring dual-track requirements management across old and new platforms simultaneously across a planned 18-month release cycle.
• Focused significant effort on data transfer strategy to address system performance constraints, with the target that users should be entirely unaware of the MuleSoft integration layer.

• Conducted market research to identify suitable software solutions for invoicing, client database management, marketing, and inventory control.
• Collaborated closely with the client to evaluate available options and advised on optimal software products.
• Implemented the selected software solutions and provided training to enable proficient utilization.

Led a team of 4 Business Analysts on a follow-on phase of Deutsche Bank's strategic GCP programme, focused on migrating SAP DM savings account, transaction, and account holder data to the Google Cloud Platform. As with the preceding phase, the programme required working across two delivery models simultaneously ? the SAP/host team operating in Waterfall and the GCP team in Agile ? coordinating with the GCP BA to ensure requirement packages were structured to meet the needs of both sides.

• Assigned workstreams and tasks across the BA team, ran individual stakeholder sessions for each workstream to maintain programme overview, and actively managed scope to minimise creep across parallel delivery tracks.
• Ensured SAP DM data mappings and pub/sub event definitions aligned with the existing GCP APIs established during the earlier Postbank/DB2 phase, minimising rework while accommodating SAP-specific data structures.
• Worked closely with the GCP platform team to validate data synchronisation, API communication between SAP and GCP, and microservice designs supporting the bank's strategic direction of routing all client-facing interactions through GCP while retaining backend systems as the golden source.

Two-year engagement on Deutsche Bank's flagship GCP cloud migration programme, focused on the strategic migration and replication of Postbank data from the existing legacy mainframe (DB2) to Google Cloud Platform. Operated at the interface between two distinct delivery models: the host/mainframe team working in Waterfall and the GCP platform team working in Agile, requiring careful coordination to define and package requirements in a form consumable by both sides. Worked closely with the GCP BA to align deliverables across the two methodologies throughout the programme.

• Responsible for eliciting requirements from business stakeholders and subject matter experts in the Accounts domain, determining which data fields from existing DB2 tables were required in GCP and how they should be structured ? designing business objects for the modern cloud context rather than performing a simple lift-and-shift replication.
• Worked closely with architects and mainframe SMEs to understand existing data structures and relationships on the legacy DB2 platform, using the mainframe as the authoritative source for designing GCP business object definitions and identifying cross-object relationships.
• Collaborated with the GCP platform team in Frankfurt to develop API specifications and define pub/sub event architectures for data delivery to the cloud; coordinated with offshore development and testing teams based in India responsible for the legacy mainframe integration layer.
• Contributed to the design of a unified solution capable of handling both the one-off historical data migration and ongoing real-time replication, addressing significant data volume challenges within tightly constrained migration windows on the legacy platform.
• Ran concurrent workstream supporting integration of Postbank data from SAP into the Deutsche Bank DB2 mainframe environment and preparation of a new GCP-backed account opening application for Postbank.

Began as BA and transitioned to Migration Project Manager on a major infrastructure and data migration programme, migrating 7 European banking clients from a third-party hosted platform to a new state-of-the-art in house data centre in the Netherlands.

• Initial BA phase: Identified and documented all data sources (Sybase databases and flat files) across up to 6 applications per client, defined data mapping and transformation rules, and specified all internal and external firewall configurations required for the new environment.
• Transitioned to Migration Project Manager as programme scale became clear; recruited and onboarded a replacement BA from prior professional network to maintain BA continuity.
• Managed migration planning and execution for 3 of the 7 client migrations (all successful), working closely with functional experts in Utrecht, Milan, and Karlsruhe and coordinating weekend migration windows across German and Dutch labour law constraints.
• Implemented a smallest-to-largest client sequencing strategy to identify data bottlenecks and resolve mapping, firewall, and performance issues progressively before tackling higher-volume clients; introduced new data transport products mid-programme to meet increasing transfer volume requirements within the Friday close-of-business to Sunday 16:00 migration window.
• Led post-migration hypercare for each client over a 7?10 day stabilisation period, running daily tri-party calls with the client, in-house technical team, and legacy third-party supplier to resolve issues and ensure normal business operations from Monday morning.

• Incident management and escalation for critical banking applications in an ITIL environment, maintaining 100% daily availability and supporting production release processes.

On-site at Deutsche Bank, working on GDPR compliance for a portfolio of legacy archiving systems holding customer and product data across multiple retention categories.

• Elicited and documented data retention rules from legal and business stakeholders, covering different data categories and their applicable retention periods under GDPR.
• Defined and documented legal hold exceptions, ensuring that accounts subject to ongoing legal proceedings were correctly flagged to prevent automated deletion until proceedings were resolved.
• Delivered within a full Agile/Scrum framework: daily stand-ups, sprint planning, backlog refinement, retrospectives, and iterative user story delivery.

Simultaneously held Application Owner and Problem & Release Manager responsibilities for a bespoke in-house trading data application, managing both ongoing data quality issues and the controlled release of application updates.

• Owned all change control, hardware/software version control, and system stability for the application; assessed and evaluated third-party CMDB products for potential adoption and, within budget constraints, significantly expanded and restructured the existing Excel-based CMDB to improve flexibility, accuracy, and coverage.
• Problem management: investigated and resolved data quality issues raised by business clients, working with the Deutsche Bank dbTrader team (data provider) to identify root causes and implement fixes.
• Release management: ensured all application updates were fully tested and formally signed off by the business before production deployment.

• Project to migrate Customer and Product Data from the Berliner Bank environment into the Deutsche Bank mainframe systems

• Created test cases

• Successfully ran and documented Integration and User Acceptance test cases.

Data Migration, Testing,UAT, Integration, Migration

• Gathered requirements and created detailed Software Requirements Specifications.
• Developed new documentation standards to support new Agile development processes
• Liaised with Application Owners and Technical Specialists in an Agile environment