ServiceNow Developer
Aktualisiert am 12.02.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 12.02.2024
Verfügbar zu: 100%
davon vor Ort: 0%
Servicenow
JavaScript
ITOM
ITAM
Service-Management
HRSD
Integration
English
Verhandlungssicher

Einsatzorte

Deutschland
möglich

Projekte

2 months
2023-10 - 2023-11

Design and Configuration of workflows to meet specific business

Sr. ServiceNow Solution Architect
Sr. ServiceNow Solution Architect
JTI - Japan Tobacco International is the international tobacco division of Japan Tobacco, a leading international tobacco product manufacturer. The holding company is JT International SA and headquartered in Geneva, Switzerland, and sells its brands in 120 countries.
  • Design and Configuration of workflows to meet specific business needs to support ITIL and business processes
  • Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations
  • Worked in different roles from individual contributor to Technical Leader and currently being a Scrum Master as well as Developer
  • Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities
  • Involved in reviewing the requirements and designing of the workflows in ServiceNow
  • Development of Service catalog which includes creating new catalog items, designing workflow and execution plans
  • Performed PPM Business Analyst, Project Lead, Onsite, and Offshore coordinator in PPM implementation and support project
  • Discussing the business requirements with clients and documenting them into process requests
  • Testing with many global clients in the ServiceNow suite development including SOAP/REST Integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow
  • A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Configuration Management (ITCM), Change Management, and Release Management
  • Implementation, Customization, and Maintenance of (ITIL) modules such as Incident, Change, Problem, Knowledge, Service Catalog, (ITSM) in ServiceNow
  • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning
  • Worked on the integration of ServiceNow with third-party applications, integrated Service Catalog, and Incident module
  • Worked on the change management module by enhancing the tool to the stakeholders and making it easy to understand
  • Good knowledge of Single Sign-on and event-based integrations
  • Lead the design and architecture of ServiceNow solutions, aligning with business requirements
  • Customize and configure ServiceNow platform components, such as forms, workflows, and integrations
  • Provide guidance to development teams, ensuring adherence to ServiceNow development standards
  • Design and implement integrations between ServiceNow and other systems for seamless data flow
  • Enforce governance and compliance standards, including security and regulatory requirements
  • Collaborate with business analysts and system administrators to understand and translate business processes into effective ServiceNow solutions
  • Lead planning and execution of ServiceNow platform upgrades to leverage new features
  • Monitor and optimize platform performance, addressing bottlenecks or inefficiencies
  • Create and maintain technical documentation, including design specifications and configuration guides
  • Provide training to users and mentor team members on ServiceNow best practices
  • Investigate and resolve complex issues related to ServiceNow functionality, collaborating with support teams
  • Drive initiatives to enhance ServiceNow capabilities and streamline processes
  • Manage relationships with ServiceNow vendors and stay informed about new features and products
  • Contribute to strategic planning, aligning technology solutions with organizational goals
  • Ensure quality and reliability of ServiceNow solutions through thorough testing and validation
JTI
Remote
1 year 6 months
2022-01 - 2023-06

Design and Configuration of workflows to meet specific business

Sr. ServiceNow Developer/Admin
Sr. ServiceNow Developer/Admin
HCA Healthcare is an American for-profit operator of health care facilities that was founded in 1968. Where our doctors, nurses and other healthcare providers across the country are dedicated to the care and improvement of human life.
  • Design and Configuration of workflows to meet specific business needs to support ITIL and business processes
  • Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations
  • Worked in different roles from individual contributor to Technical Leader and currently being a Scrum Master as well as Developer
  • Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal, and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities
  • Involved in reviewing the requirements and designing of the workflows in ServiceNow
  • Development of Service catalog which includes creating new catalog items, designing workflow and execution plans
  • Performed PPM Business Analyst, Project Lead, Onsite, and Offshore coordinator in PPM implementation and support project
  • Discussing the business requirements with clients and documenting them into process requests
  • Testing with many global clients in the ServiceNow suite development including SOAP/REST Integration, Discovery, Service Catalogs, Business Rules, Update sets, Workflow
  • A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Configuration Management (ITCM), Change Management, and Release Management
  • Implementation, Customization, and Maintenance of (ITIL) modules such as Incident, Change, Problem, Knowledge, Service Catalog, (ITSM) in ServiceNow
  • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning
  • Worked on the integration of ServiceNow with third-party applications, integrated Service Catalog, and Incident module
  • Worked on the change management module by enhancing the tool to the stakeholders and making it easy to understand
  • Writing Catalog client scripts and UI policies to make client-side changes
  • Performed Load, manipulate and maintain data between ServiceNow and other systems
  • Manage and coordinate activities during the overall ticket of lifecycle in incident and problem management
  • Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness
  • Involved in the reconciling process of CMDB Data in ServiceNow with Back end systems
  • ServiceNow modules/appl. implemented and integrated: Incident, Problem, Change, CMDB, Asset Management, ITSM, Discovery, MID Server, Service Catalog, Knowledge, Reports, Security Operations, LDAP, JDBC, SSO, REST API, etc.
HCA Healthcare
Remote
3 years 2 months
2018-11 - 2021-12

Development of Service catalog

Sr ServiceNow Developer
Sr ServiceNow Developer
Service Portal implementations provide a simple way for Emcore to configure an intuitive interface for our users. It interacts with the underlying ServiceNow platform, so it can access any platform components in the portal. Service Portal was designed to be accessible for a variety of users.
  • Development of Service catalog which includes creating new catalog items, designing workflow and execution plans
  • Discussing the business requirements with clients and documenting them into process requests
  • Used semantic HTML5, well-supported CSS3, and JavaScript to create rich, responsive experiences for our client; Websites and applications, optimized for their users
  • Expert knowledge of the (ServiceNow (ITBM) Products; PPM, Demand Management, Resource) Management, Agile Development, and Application Portfolio Management
  • Also worked on Timecard Management, Agile, SAFe, APM, Financial Management, Business Management, and Common Services Data Model
  • Assist pre-sales team with scoping services engagements typically involving ServiceNow (ITBM) products and complex integrations with client applications/systems
  • A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Configuration Management (ITCM), Change Management, and Release Management
  • Implementation, Customization, and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, ITBM in ServiceNow
  • Made basic configuration changes to the UI using Branding Editor and other components of Service Portal. Edited and extended portals, pages, and widgets
  • Diligently and accurately track and record all time and keep calendar up to date with scheduled activities
  • Used tools provided in Widget Editor to write AngularJS, SCSS, and JavaScript to power a portal
  • Working on creation and customization of complex workflows and custom workflow activities. Worked with transform maps, data sources, and different transform scripts for data loads and management
  • Consultancy advising, designing, and developing web solutions for industry leaders in ServiceNow and their clients. Utilizing Service Now?s Service Portal platform, while implementing several new business and client-facing web and mobile applications
  • Implemented ServiceNow Discovery to populate the CMDB and make ServiceNow CMDB the true source of data. This includes developing and implementing remediation plans to fix discovery issues that caused failure for some of the devices in the network and establish the relationship between CIs in the CMDB
  • Develop processes to identify assets from contract initiation/point of purchase to ensure the assets are properly tagged and entered into the asset management system
  • Strong understanding of Configuration Management from a business process and technical perspective. Work with process owners for Asset Management, Purchasing, and Business Management (ITBM) to understand current processes and procedures and provide solutions using ITSM
  • I designed and built the entire ServiceNow Release Management suite, configured products, features, release, tasks, scrum integration, approvals, workflow, and phases
  • Define the release management processes, roles, and responsibilities, and gather the business requirements
EMCORE Corporation
Remote
1 year 4 months
2017-08 - 2018-11

Designed and developed generic workflow in Service Catalog

ServiceNow Administrator
ServiceNow Administrator
Wells Fargo & Company is an American multinational financial services company with a significant global presence. The company operates in 35 countries and serves over 70 million customers worldwide. These processes are Service Asset &Configuration Management (SACM), Request Management, Incident Management, Problem Management, Change & Release Management, Service Level Management (SLM), Knowledge Management, and Service Measurement & Reporting.
  • Worked In-depth knowledge of technical implementation on various modules of ServiceNow, like Incident Management, Problem Management, Change Management, Configuration Management
  • Designed and developed generic workflow in Service Catalog which now serves as a back-end workflow for more than 100 catalog items
  • Worked on Service Portal Phase 1A project which includes creation and management of a foundation layer that support multiple Service groups, Service families, Business services, Service offerings, Service Components and Service Desk associates with a Service Offering, Service Portal solutions which also provide more personalized Service Catalog based on the user access as well as flexibility to report and issue/incident against a Service Offering
  • Gathered requirements, solution design, analysis, development, testing, integration, and deployment
  • Developed and managed application code, user interface, and third-party integration including SSO & LDAP
  • Implemented ServiceNow ITSM - Incident, Problem, Change, PPM, CMDB, Discovery, ITAM, SAM
  • Developed application UI, workflow, client scripts, business rules, data sources, import & update sets
  • Worked with different SACM and SLM user requirements from the process perspective of a Service Management System (SMS), implemented by BMS Enterprise Services and used by the Service Delivery and Support functions, including Strategic Service Providers, in various global locations
  • Worked on CMDB and Asset management and performed data migration to import data from other applications and external databases
  • Implemented around 30 Service Catalog items for Shared services catering to different affiliates
  • Worked on enhancements for Incident Management like Critical alarm handling and On-Call Scheduling modules
Wells Fargo
Remote
1 year 8 months
2016-01 - 2017-08

Developed Automation workflows using ServiceNow orchestration

ITSM Coordinator
ITSM Coordinator
This project aims to enhance existing .com and accessory sites including migration to the new ATG framework.
  • Developed Automation workflows using ServiceNow orchestration
  • Used ServiceNow Orchestration to automate Active Directory user and group management
  • Worked on Orchestration to automate the top and frequently used service requests
  • Customized the complex workflows for change management and orchestration
  • Automated HR Training compliance process by creating custom application, workflows with orchestration activities
  • Orchestration tasks were performed on remote computers using certain probes
  • Worked on process automation using ServiceNow Orchestration & experience writing orchestration workflows such as Content Management And Web Services
  • Performs integrations and process automation using ServiceNow Orchestration
  • Exposure to new plugins like incident alert management, orchestration and structured problem analysis
  • Installed MID Servers on remote desktop and conducted tests required for Discovery
  • Worked on DISCOVERY and set up MID Servers and checked for the connectivity
  • Integrations: JDBC, REST/SOAP based, MID Server based with 3rd party tools
  • Managed MID Server, scheduled jobs, import sets and transform maps to maintain integration with associated databases and maintain CMDB
  • Setup MID servers for discovery and LDAP interface to AD for authentication and group based access
  • Experienced in setting up MID Servers and working with Scripted Web Services, Script Includes, JavaScript and Jelly Scripting
  • Installed and Configured MID server to gather data on local network and devices to be available in ServiceNow
  • Integrations: JDBC, REST/SOAP based, MID Server based with 3rd party tools
  • Used DOM parser to parse the XML documents and XSLT for transformations
  • Designed and modified User Interfaces using JSP, JavaScript, CSS, and jQuery
  • Developed JSP pages for presentation layer (UI) using Struts with client-side validations using Struts Validator framework/ JavaScript
  • Key Accomplishments: Core JAVA, PERL, HTML, CSS, SHELL SCRIPT, ANGULAR JS, BOOTSTRAP, RESPONSIVE DESIGN, PHP, JavaScript, Ajax
Freedom Mortgage
Berlin

Aus- und Weiterbildung

2014

Martin Luther University

Bachelors

Kompetenzen

Top-Skills

Servicenow JavaScript ITOM ITAM Service-Management HRSD Integration

Produkte / Standards / Erfahrungen / Methoden

Eclipse
QTP
Crystal Reports
SQL Developer
Microsoft Visual Studio
MS Office
Client Script/Calling server-side
code using Glide Ajax in Client Script

Profile:

  • Being the ServiceNow Developer I am continuously enhancing my technical skills and expertise while contributing on successful implementations of ServiceNow solutions at the enterprise level
  • I am to specialize in new modules, trends, and technologies, to become a recognized expert in different areas of ServiceNow such as ITSM, ITOM, HRSD, and ITAM
  • I am learning artificial intelligence (AI), and machine learning (ML) to make a significant impact in driving digital transformation, operational efficiency, platform capabilities, and customized process automation


Career Summary:

  • Overall 7+ years of in IT where as ServiceNow experience is about 6+ years extensive experience in the field of ServiceNow, including development and implementation, administration, and support services
  • For more than 1.5 years with ?HCA Healthcare? I worked as a ?Sr. ServiceNow Developer? on ITSM , ITOM, and HRSD implementing solutions, automating CMDB population through the auto discovery process and streamlining the processes
  • For 3 years I worked with ?EMCORE Corporation? as a ?ServiceNow Developer? on ITSM Framework including incident management, problem management, change management, and knowledge management
  • For 1.5 Year, worked with ?Wells Fargo? as ?ServiceNow Administrator? where I got a chance to implement best practices of SDLC with the combination of new trends, and system documentation, and KPIs
  • For 1.5 Years, I worked with ?Freedom Mortgage?, as a ?ITSM Coordinator? Where I got the chance to setup ITSM from scratch along with maintaining and enhancing the system ServiceNow portals
  • Overall, I have experience in integrating ServiceNow with external systems, tools and applications using REST and SOAP APIs, enabling seamless data exchange to enhance data visibility, credibility and agility
  • I have excellent communication, collaboration, and team-building skills, documentation skills with the ability to grasp and utilize new technical concepts effectively in analysis, design, code construction, and user acceptance testing
  • Throughout my working experience so far so, I demonstrated ability to work in fast-paced environments, showcasing strong problem-solving skills and a proven track record of delivering complex solutions


Key Achievements:

  • Designed and implemented new ServiceNow workflows for Vaccine Management and Digital Citizens, ensuring the successful delivery of billions of vaccines on time
  • Led a projects related to HR Suite, to enhance HR Service Delivery and improved employee experience
  • Integrated ServiceNow with Microsoft Azure, Google and other third-party tools expanding capabilities and streamlining processes
  • Improved system performance and reduced incident-resolution time by implementing best practices
  • Collaborated with cross-functional teams to implement updates and deployments, landing page experiences, contributing to business process automation, making it a trusted and widely adopted platform
  • Developed multiple custom applications beyond ITSM and traditional features


Experience:

  • Over 7+ years of experience as an IT Professional, including 6+ years of experience as a ServiceNow Suite developer and Administrator experience in the Technical implementation of various ServiceNow Modules
  • I specializes in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM)
  • Proven CSM professional with [6 years] of experience in building strong client relationships and driving customer satisfaction
  • Expert in understanding client needs, ensuring successful product onboarding, and delivering ongoing value through personalized solutions
  • Skilled in proactive communication and issue resolution, leading to increased customer retention and expansion of accounts
  • Proficient in conducting business reviews, analyzing customer metrics, and presenting insights to drive product optimization
  • Track record of collaborating cross-functionally to address customer challenges and enhance the overall customer experience in CSM
  • Detail-oriented Assistant Project Manager with 5 years of experience in coordinating project activities, monitoring timelines, and ensuring project success. Adept at facilitating communication between cross-functional teams and stakeholders
  • Project Coordination: Assisted in the planning, execution, and closure of multiple projects, ensuring adherence to scope, budget, and timeline constraints
  • Stakeholder Communication: Effectively communicated project updates, risks, and milestones to stakeholders, maintaining transparency and managing expectations
  • Resource Allocation: Managed project resources, including team members, equipment, and materials, to optimize efficiency and achieve project goals
  • Risk Management: Identified potential project risks and developed mitigation strategies, resulting in a 20% reduction in project delays and budget overruns in APM
  • Documentation: Maintained accurate project documentation, including project plans, status reports, and meeting minutes, ensuring easy retrieval and reference in APM
  • Quality Assurance: Implemented quality control measures to ensure project deliverables met or exceeded quality standards, resulting in high client satisfaction rates in APM
  • Collaborative Approach: Collaborated with project managers and team leads to align project objectives, resolve conflicts, and promote a cohesive team environment in APM
  • Adaptability: Successfully managed changes in project scope and objectives, adjusting project plans and resources to accommodate shifting priorities in APM
  • Professional Development: Attended workshops and training sessions to stay updated on project management best practices and tools, enhancing overall project management skills IN APM
  • Experience includes advanced knowledge, understanding, and implementation experience with ServiceNow IT Asset Management, CMDB, Discovery, Orchestration, and Service Catalog solutions
  • Angular JS, JSON, Jelly, JavaScript & Integration with 3rd party tools
  • I Worked on DISCOVERY and set up MID Servers and checked for the connectivity
  • Expertise in JavaScript, debugging, optimizing the performance and working of UI scripts, and UI Policies, Client Scripts, Catalog Client Scripts, Server Side Scripting (Business Rules/Script Include) and Server/Client API
  • ServiceNow Analyst with experience in implementing end-to-end Service Catalog, Service Portal, Incident Management, Configuration & Asset Management, Change Management, Knowledge Management, and Release Management
  • Implemented and migrated Demand, Portfolio, Project Resource Management. Established Time Tracking, Reporting Business Objects/Crystal Reports, Divisional Partition Model with Intra-Divisional Partitions, and Custom Processes
  • Working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, Configuration Management
  • Performed PPM Business Analyst, Project Lead, Onsite, and Offshore co-coordinator in PPM implementation and support project
  • Experience in integrating ServiceNow with other IT systems, implementation of Discovery on remote desktops, and developing code for the mid-tier servers
  • Excellent Interpersonal skills, Communication skills, Documentation Skills, problem-solving ability, Analytical and Programming skills in High speed, Quality conscious, and Multi-tasked environment
  • Excellent hands-on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including Business Rules, Dictionary Overrides, UI Policies, and UI Actions
  • Working experience in creating workflows for Service Catalog items in ServiceNow
  • Proficient in activities like Creating Users, Roles, Groups and updating the user and group table records, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Processes
  • Performed Discovery Customizations including the transformation of class data and restructuring discovery zone coverage for multiple problems
  • Tracked and reported on project portfolio performance PPM, providing a real-time, comprehensive, and prioritized view of all projects
  • Integration of Web Service through SOAP and REST services
  • Experience Working on Service Catalog Request and Workflow Design and Configuration
  • Professional Summary: Customer-centric professional with 7 years of experience as a Customer Success and Data Manager. Proven ability to leverage data insights to drive customer engagement, satisfaction, and retention strategies
  • Utilized data analytics tools to analyze customer behavior, identify trends, and develop data-driven strategies for improving customer success outcomes 
  • Managed customer onboarding processes, ensuring seamless implementation and a positive initial customer experience
  • Developed and executed churn reduction initiatives, resulting in a 25% decrease in customer churn rate over a 12-month period
  • Defined and tracked key performance indicators (KPIs) related to customer success, presenting regular reports to leadership and making data-backed recommendations
  • Collaborated with sales, marketing, and product teams to align strategies, share customer insights, and drive product improvements
  • Conducted training sessions for customer success teams on utilizing data to provide personalized customer experiences and address pain points
  • Oversaw the integration of customer success tools and platforms, enhancing efficiency in tracking customer interactions and success metrics
  • Introduced new engagement strategies based on emerging industry trends, resulting in increased customer satisfaction and a 15% growth in upsell opportunities


Skills:

Platforms

  • ServiceNow
  • HP Service Manager
  • SDLC


Web Technologies

  • HTML
  • CSS
  • JavaScript
  • jQuery
  • Ajax
  • XML
  • PHP
  • JSON


Modules

  • ITIL
  • ITSM
  • CMDB
  • ITOM
  • ITBM
  • INTEGRATION
  • ITAM
  • HRSD


Platforms

  • ServiceNow
  • HP Service Manager
  • SDLC 

Programmiersprachen

Angular Js
Jelly Script
JQuery
Java

Datenbanken

Microsoft SQL Server
MySQL

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