ABOUT ME

Dedicated IT Specialist Engineer with over 8 years of experience in network administration, technical support, and system engineering. Adept at configuring and managing Cisco Systems, Inc. devices, implementing ITIL-based processes, and delivering exceptional L1/L2 support. Proven track record of providing on-site technical assistance at global organizations, including Google LLC and Adobe Inc., as well as prominent German firms like Siemens AG and Deutsche Telekom AG. Holds an MSc in Mathematics from the University of Hamburg, underpinned by strong problem-solving skills and multilingual proficiency.

Job-related skills

• Networking: Expertise in Cisco Systems, Inc. device management (routers, switches, firewalls); proficient in TCP/IP, DNS, DHCP, OSPF, BGP, SMTP, NFS, SIP.
• ITIL Processes: Extensive experience with Incident Management, Problem Management, Change Management, and Service Desk optimization.
• POS Systems: Skilled in supporting cash register and POS systems for clients like Siemens AG and Adidas AG, with focus on uptime and performance.
• Technical Support: Proficient in L1/L2 support, root cause analysis, and on-site assistance for global firms (e.g., Google LLC, Adobe Inc.).
• Collaboration: Experienced in coordinating with remote engineers to deploy and troubleshoot IT solutions.
• Tools & Platforms: Cisco IOS, Windows OS, Linux basics, POS software, network monitoring tools.