Policy-as-Code for AI Agents (Kyndryl, banking): 

• Designed the integration of a Policy-as-Codeplatform into a bank's environment and led its implementation, turning regulatory and internalnorms (EU AI Act, DORA, GDPR) into machine-enforceable rules for AI agents in bank processes.
• Cross-functional delivery with the bank's security, platform and process owners.

LLM-based Decision Workflow Automation (call center):

• Designed an AWS-based AI solutionthat automates a call-center decision workflow:
  • call recordings are transcribed and interpretedby an LLM into structured signals (intent, outcome, next required step), combined withpredictions based on customer data and interaction history, and turned into decisions that drivethe downstream process automatically.

Scalable AI Sales Analytics (pharma, Gross-to-Net):

• Led the greenfield end-to-end architectureand MVP implementation for a massive-scale Gross-to-Net analytics solution for a pharmaclient, featuring a multi-agent AI Text-to-SQL framework (semantic layer, LLMProxy, AWSBedrock, AgentCore on LangGraph), Aurora RDS with vector extensions, and EKS AutoMode.
• Delivery in an agile cross-functional team with engineering, data and product stakeholders

Enterprise LLM Integration:

• Designed and validated a PoC for integrating Large LanguageModels with Confluence and Salesforce, utilizing AWS Knowledge Base and S3 Vector foradvanced knowledge retrieval.

AWS RAG Architecture:

• Conducted expert design reviews and provided strategic consultationfor Retrieval-Augmented Generation architectures.

Collaboration with the teams to design and implement application and platform architecture forthe Cloud Migration Program (CMAP). Design of AWS migration patterns and led the greenfieldAzure platform build within CMAP

• on-prem to Azure and on-prem to AWS workload migrations across the bank
• Shared Systems Design for multi-cloud bank and insurance group environment
• AI platform design
• Collaborated on insurance-related initiatives within the banking ecosystem.
• Hands-on DevOps experience
• Solution design and delivery governance
• Agile delivery within cross-functional Scrum teams

Botswana Stock Exchange ? Migration to AWS:

• Designed the AWS Landing Zone for theexchange and oversee its implementation and the migration of on-premise workloads to AWS.

AI Multi-tenant Analytics:

• Led the solution design and PoC implementation for integrating AWSQuickSight into a multi-tenant AI environment to drive call center performance insights.
• Worked as part of an agile squad alongside automotive engineering stakeholders.

• Architected a privacy-first greenfield AI solution leveraging fine-tunedopen-weights models from Hugging Face on AWS SageMaker.
• Integrated AWS OpenSearch as avector store to enable secure RAG capabilities over sensitive technical data without data leavingthe company.
• Iterative, cross-functional delivery alongside product and data teams.