• Business analysis, IT Business analysis, Customer Requirements analysis, Market analysis, Agile development
• Business process modeling (BPMN) - 'As Is' and 'To Be' models, process automation, solutions delivery
• Requirements specification, Project documentation production, creating software requirements
• Software optimization - UX, UI, software behavior, ERP Software implementation

OPTIMIZATION AND AUTOMATION OF BUSINESS PROCESS OPERATIONS

• Enabling full automation of business operations of service delivery and production companies
  • By developing business models which served as bases for made to measure ERP software

COOPERATION ON MADE TO MEASURE ERP SOFTWARE DEVELOPMENT

• Delivering a made to measure ERP software, Mobile Application Development
  • By participation on software development & implementation, together with IT team on creating a practical and high-quality UI & UX

• Analysing the Business company building and understanding the potential
• Defining the options and optimizing the building space for various business purposes
• Handling Project Documentation ? building permits, project plans
• Resource planning
• Coordination with Authorities on Legal Regulations
• Cooperation with building Owner on delivering expected outcome

• Business analysis, IT Business analysis, Costs & Expenses analysis
• Project management - departmental, company and 3rd party company projects
• Business process modeling (BPMN) - 'As Is' and 'To Be' models
• Software optimization - UX, UI, software behavior
• Integration analysis, Solution architecture, Agile development, Solution implementation
• Requirements specification, Project documentation production
• Market analysis, Customer behavior analysis, Customer service development
• Team management of a cross-divisional team of 30 people ? company employees & vendor

DEVELOPMENT OF A MONTHLY MASS BILLING SOLUTION

• Reducing expenses for invoice production by 250.000 Euro annually
• Reducing monthly call rate of the Call Center during billing period by 50%
• Enhancing sales
  • By creating & digitalizing a new multilingual invoice document providing clients with clear explanation of services used & billed, and company with a marketing tool, using a Jiway OMS Mozaik software to deliver a technically dynamic design enabling it to be adjustable to rapidly changing business needs

SUBCONTRACTING AND SET-UP OF A NEW MASS PRINTING PROVIDOR

• Dropping 40% in company printing expenses
• Solving undelivered post issues
• Providing customers with high quality print documents
  • By subcontracting a new print provider

IMPLEMENTATION OF DOCUMENT PRODUCTION AUTOMATION

• Reducing monthly expenses spent on personnel by 100%
• Removing document production backlog of the Contact Center, causing displeasure of Clients and increase of overtime expenses
• Reducing production and delivery time by 95%
  • By automating all customer relations document production, using a Jiway OMS software for creating dynamic document layouts & enabling high number document production in seconds, directly triggering an automated printing process through ftp connection to the print house.

OPTIMIZATION OF THE IMPRESSIO CRM APPLICATION

• Dropping the customer onboarding time by 50%
• Providing a positive UX, UI and Customer Experience
  • ?By restructuring of the Customer onboarding process & software application interface

• Billing & Collection management
• Business analysis, Costs & Expenses analysis
• Project management - departmental, company and corporate projects
• Business process modeling (BPMN) - 'As Is' and 'To Be' models
• Software optimization - UX, UI, software behavior
• Market analysis, Customer behavior analysis, Customer service development
• Requirements specification, Project documentation production
• Team management of a cross-divisional team of 20 people ? company employees & vendors
• Creating training materials, providing trainings

DEVELOPMENT OF A NEW BILLING & COLLECTION PROCESS

• Reducing the number of unpaid invoices on 2 different markets by 50% & 30%
• Reducing monthly call rate of the Call Center during billing period by 30%
• Reducing expenses spent on Call Center personnel related to collection process by 90%
  • By creating a new billing & collection process with automated communication features (SMS, voicemail, email) and integration of new communication logic

DEVELOPMENT AND IMPLEMENTATION OF NEW BILLING FEATURES IN WIZARD CRM

• Reducing manual work on processing of billing procedures
• Reducing time on processing billing procedures before bill run
  • By analyzing & optimizing CRM software used by the Billing & Collection department and Customer Care

REVENUE SHARE CALCULATION OPTIMIZATION

• Reducing annual Revenue Share fees by 400.000 Euro
  • By analyzing the contractual conditions and changing the logic of revenue share calculation

CUSTOMER COMMUNICATION DEVELOPMENT

• Reducing monthly expenses spent on personnel by 40%
• Reducing production and delivery time
• Creating good customer experience
  • ?By implementing new customer communication and developing its automated production

• Billing & Collection support of the UPC DTH Telco project
• Project management - reporting, issue log handling, managing Billing & Collection activities
• Creating training materials, providing trainings
• Process management - Billing & Collection processes, requirements specification, procedures set-up
• Team management, coordination of Billing Operations