• Content Architecture/Strategy:DITA/XML, Single Sourcing, Structured Writing (topic-based approach), Docs-as-Code,(Markdown, Asciidocs), Git Workflows.
• UX Writing/User Enablement: Context-Sensitive Help, Writing for Localization, Storytelling, Persona-Based Content
• API /Technical Communication: Swagger, Postman, JSON, SDKs, Jenkins, GitHub and documentation of workflows and systems.
• Agile Collaboration/ Business Analysis: JIRA, Confluence, ServiceNow, Figma, SharePoint, User Stories, Requirements Gathering
• Tools & Technologies XMetal, MadCap Flare, Camtasia, FrameMaker, SQL, Jekyll and Notion (Markdown-based static sites).

PROFILE
Senior IT Professional, I bring expertise in technical communications, business analysis, and requirements elicitation/ management collaborating closely with Engineering, Product and business stakeholders to define requirements, map complex processes, and deliver clear, scalable, and user-focused documentation across regulated industries (pharma, finance, and SaaS). Experienced in DITA/XML, API documentation and structured authoring. I advocate for docs-as-code practices and documentation strategies that support both business objectives and user success.

SELECTED CROSS-INDUSTRY HIGHLIGHTS

• Led the full documentation lifecycle for multiple platforms (pharma, finance, SaaS) working closely with engineers, product managers and regulatory staff.
• Redesigned internal and external IT service catalogue for the European Parliament during a ServiceNow migration.
• Established knowledge base and help portals for VULOG and Spitch, from the ground up, incorporating UX, and visual content.
• Supported FDA submission (Philip Morris), authoring firmware and CMC related documentation with regulatory scientists.

EXPERIENCE
01/2026 - today
Proofreader/Author

• Authors and proofreads content for a digital publication, applying editorial quality standards and structured review processes.

01/2025 - 12/2025
Independent Content Architect & Tech Writer 
R&D and Upskilling

• Professional Development: CPRE FL certification to bridge business analysis with technical communication.
• CMS & Portfolio: Used Notion as an agile CMS to design and deploy a public portal with API guides, diagrams, and user guides.
• AI integration: AI-assisted drafting, prompt engineering, and structured editing tools for modern documentation workflows.

03/2022 - 08/2024
Appfire Technologies
Senior Technical writer

• Technologies: 
  • Confluence, Jira, Bitbucket, Markdown, Camtasia, Audition, Karma, Aura Cards, Atlassian Intelligence (AI features), ChatGPT (for drafting, structuring, and editing content).
• Planned, organized and developed the new ACLI documentation architecture to improve navigation and user experience.
• Designed ACLI documentation improving user experience by optimising structure and applying clear UX writing principles.
• Established content governance frameworks and scalable content design practices.