• Sales, Service and Marketing platform implementation and extension in successive releases, 3rd level of support
• Conceptual design of L2O processes
• Customizing
• ABAP and Web UI programming
• Master Agreement Configuration
• Various process automations
• Document Templates for Service Contracts; integration to OpenText; Template development in OpenText (using Story Teller and Streamserve scripting); Template development in Xpertdocs and integration with Microsoft Dynamics 365
• Business Transactions authorisation concept based on partner functions
• Web Services for extrancting Service Contracts, Business Partners, Contacts, Service Tickets
• Web UI component for pipeline administration tool
• Bespoke product (service) configurator
• Business Partner authorisation concept based on BP roles
• Automate change processes for Service Contracts implemented in Web UI: Asset Swap and Asset Transition
• Upgrade to SAP CRM 7 Ehp3 on HANA DB
• Dynamic workflow engine for service contract activation
• Accounts and Contacts import tool based on ELM but with a more comprehensive pre-validation step
• Marketing campaigns optimisation, tool to administrate links between campaigns, interaction logs, leads and service contracts
• Marketing segmentation and target group app optimisation for reviewers (performance improvements for large groups, new download functionality, ToDo tasks from campaign visible on target group, own contacts not on the target group with easy incluion functionality)
• Marketing data quality reports in WUI
• Account and Contact creation in preview mode from Interaction Log

• Conceptual design of business processes
• Customizing
• ABAP and Web UI programming
• Service Ticket, Business Partners
• Working with files, text conversion and encoding

• Conceptual design of business processes
• Customizing
• ABAP and Web UI programming
• Service Ticket, Business Partners
• Working with files, text conversion and encoding

• Conceptual design of business processes
• Service Tickets, Business Partners
• Working with files, text conversion and encodin

Integration of dealers into the sales platform (web and CIC); Continuous enhancements of online shop, Upgrade from SAP CRM 5 to SAP CRM 7, Support

• Conceptual design of CRM processes
• Customizing
• ABAP programming
• Interfaces to third party systems (IDocs, Web Services, exposed service based on HTTP Post)
• Vouchers Mechanism
• HTML e-mails using XSLT and Mail Forms
• New HTML e-mails bespoke concept using simple XML tags to indicate placeholders into HTML template
• Various sales reports
• Various process automations
• Implementing new functionalities on monthly releases
• Upgrade from SAP CRM 5 to SAP CRM 7
• Support

• Conceptual design of leasing contract change processes
• Customizing
• Prototyps of various ABAP enhancements
• Part of integration team sorting out performance issues, acting as level of escalation for technical issues and reviewing soution design

• Conceptual design
• Customizing

• Support to implementation team as expert from SAP
• Prototyps of various ABAP enhancements

• Conceptual design of leasing contract change processes
• Customizing
• Prototyps of various ABAP enhancements
• Part of integration team sorting out performance issues, acting as level of escalation for technical issues and reviewing soution design

• Conceptual design of small ticket leasing solution
• Development of leasing contract generation and update

• Setup demo system for leasing solution

• Support to implementation team as expert from SAP
• Prototyps of various ABAP enhancements

• Implementing various automations for Leads

• Solution ideas for local requirements

• ABAP Development (reports, balance sheets)