Managing a portfolio of projects ranging from network upgrades, data center builds, and other infrastructure initiatives. Work with teams to identify project risks, develop mitigation strategies, and escalate issues to executive sponsors as needed. Plan and control project budgets, timelines, scope, and resources to deliver successful results. Maintain regular communication with stakeholders to ensure alignment on project objectives, issues, and progress. Identify opportunities for process improvement and develop case studies to support executive decision-making.

• Project Management:

  • Defined project scope and objectives, particularly focusing on IT integration for M&A activities.

  • Identified key stakeholders and developed project charters securing necessary approvals.
  • Established project governance structure and developed project schedules and milestones.
  • Allocated resources and assigned tasks, while identifying risks and developing risk mitigation strategies.
• Requirement gathering:
  • Collaborated with stakeholders to gather business and technical requirements for IT integration in M&A activities
  • Developed user stories, acceptance criteria, and prioritized features and requirements
• Solution design:
  • Designed system architecture and integration, ensuring compliance with industry standards and regulations
  • Reviewed and approved technology stack and infrastructure, maintaining technical documentation.
• Team management:
  • Hire, onboard, and train project team members
  • Establish and monitor performance metrics
  • Facilitate communication and collaboration among team members
  • Provide technical guidance and mentorship
• Vendor management:
• Identify and select third-party providers
  
• • Negotiate contracts and service level agreements
  • Monitor vendor performance and ensure deliverables are met
  • Manage vendor relationship and communication
• Development oversight:
  
  • Ensure adherence to development best practices and standards
    
  • Monitor progress and maintain project schedule
    
  • Conduct code reviews and quality assurance
    
  • Facilitate issue resolution and decision-making
    
• Testing and validation:
  
• • Develop test plans and strategies
    
  • Coordinate system integration testing (SIT), performance testing, regression testing and user acceptance testing (UAT)
    
  • Coordinate and conduct disaster recovery drills
    
  • Track and manage defects and resolutions
    
  • Validate system performance, security, and compliance
    
• Deployment and release management:
  
  • Plan and coordinate system deployment and release
    
  • Implement change management processes
    
  • Monitor system performance and address issues
    
  • Facilitate training and knowledge transfer to end users
    
• Milestone and Project closure:
  
  • Conduct project post-mortem and lessons learned
    
  • Document and archive project artifact
    
  • Release resources and transition to operations
    

• Supporting the implementation of Software License management throughout the key business areas and communicating the process with stake holders. Working with Snow software to input contracts and licensing information to show compliance. Leading on IBM and Microsoft audit requests, gathering all license information and mitigating risk for the audit. 
• Configuring the UCMDB and CMS to map current hardware and software to the Snow database. Maintaining the Snow back end and SQL database to ensure the Snow tool is running correctly. 
• Providing staff training on License compliance and Snow tool training for all software-based products. I was also located in the same job position throughout Jan 2021 ? June 2021.

• Supporting the implementation of Software License management throughout the key business areas and communicating the process with stake holders. Working with Snow software to input contracts and licensing information to show compliance. Leading on IBM and Microsoft audit requests, gathering all license information and mitigating risk for the audit.
• Configuring the UCMDB and CMS to map current hardware and software to the Snow database. Maintaining the Snow back end and SQL database to ensure the Snow tool is running correctly.
• Providing staff training on License compliance and Snow tool training for all software based products.

• The Prime focus was on global asset management roll out.  I was tasked with creating global assets management policies and processes.  All matters relating to the SAM tool, Snow, Service Now, Flexera including the identification, closing of inventory gaps, visibility, uploading and configuring license records to calculate and ensure compliance.
• Leading on new license requirements, maintenance renewals and true ups for tier one infrastructure and database software vendors with a focus on license compliance and cost optimization.
• Management reporting on various Software and hardware asset management KPIs to ensure the SAM/ HAM function is meeting its objectives, identifying opportunities for improvement, and highlighting any areas carrying risk and to undertake and facilitate hardware and software Audits.
• Implementation of the SACM process to support the functionality of the CMDB within Service Now. 

• Providing guidance to support the delivery of the project with a focus on contract management, licensing, and procurement. Acting as subject matter and technical expert in contract management, licensing (software asset management) and supplier management to support during contract negotiation and reviews.
• I was working closely with the Digital Service Manager, and suppliers to establish robust mechanisms and procedures for all contracts and procurement required and manage this process throughout transition. 
• Liaising with Procurement to ensure compliance with the relevant policies and procedures when purchasing IT services, assisting Procurement in the generation and management of IT service tenders.
• Ensure that the business area is aware of all relevant procurement frameworks and its interests are represented at the appropriate forums.
• Co-ordinate the contract change control process, resolve contract disputes, identify, and manage contracts risks.
• Working closely with the Digital Service Manager, and suppliers to establish a robust software licensing position.
• Actively manage all software licenses ensuring the business achieves best value with the ability to provision further services in an agile way.
• Acting as advocate to fellow project team members providing input and guidance into the desktop and data centre strategy.
• Providing regular highlight reports and escalate issues accordingly. Producing clear technical documentation and knowledge base articles to support the delivery team.

• My Job role is to process architecture, documentation, and implementation for CMDB/ITAM Team BAU activities around the management of CMDB Configuration Items and Asset data. Perform recurring data validation on CMDB and updates associated with reporting from various external sources eg SCCM, Snow, AD. Provide detailed analysis, metrics and reporting around IT assets. Responsible for IT Asset Management data accuracy and continuous improvement programs for data integrity and accuracy 
• Development and maintenance of CMDB related polices, processes and procedures. Training and mentoring of ITAM Administrators. Managing IT Asset data through its lifecycle; requisition, procurement, deployment, maintenance, and retirement. Ensuring all IT assets are registered and that these centralized records are correct and up to date. Investigate and resolve exceptions and accuracy issues with the IT asset register and other data sources. Track and maintain copies of asset licenses, warranties, maintenance agreements, and other vendor contracts
• Management of IT assets associated with joiners, leavers, and movers? process. Develop, implement, and maintain ITAM policies, procedures, and controls and administer technologies used for procuring, tracking, and monitoring assets. Explore opportunities for maximizing or exploiting unused or partially used assets to achieve full efficiency and ROI from company resources. Interpret and communicate business unit requirements related to hardware and software assets. I have detailed knowledge of the licensing policies for a variety of Tier One Vendors (Oracle, Microsoft, SAP, IBM) Detailed knowledge of the licensing policies of a variety of Tier Two Vendors (Adobe, SAS, Symantec, VMware, Tibco, HP). I have 3 years of experience negotiating contracts with 3rd party suppliers

• My job role was to manage the I.T staging project, from life cycle start, to end. Managing IT Asset data through its lifecycle; requisition, procurement, deployment, maintenance, and retirement. Tracking and maintain copies of asset licenses, warranties, maintenance agreements, and other vendor contracts. Liaising with HR management for IT assets associated with joiners, leavers, and movers? process. Creating, scanning, and updating assets via Remedy Force (BMC) and communicating with the ITSM Domain.
• Direct work experience in a contract management and purchasing and procurement capacity
• Knowledge of contract, licensing, and data privacy regulations/laws and best practice Budgeting, inventory, and cost-management skills 
• Designing new workflow for I.T policies  and building, comprehensive asset strategies (Shared consumption, Static, Rapid, and Individual ownership)
• Required to deal with 3rd party vendors for Hardware and software purchases, Procurement & IT Service Meetings. Raising business changes where required, including project planning, risk/issue, financial and resource management.

• I carried out back-end migration activities from windows XP to Windows 7 ? AD accounts migration, deploying software using, SCCM, Citrix, Blackberry mobility and Bighand configuration for a Windows 7/ Office 201 across 4 four sites in the UK
• Tasked with daily management reports, which I compiled and sent to the project team. Communicating all issues effectively to customers and stakeholders, to ensure they were always left highly satisfied with the project. BAU activities, reporting and MIS were also carried out in this role, and in addition technical support for in house legal software

• Wintel & Core Infrastructure Project -Working as part of a small team I was responsible for the provision of 2nd and 3rd line technical support of the Windows Infrastructure, desktop, and laptop support for over 4000 users, 600 servers
• I also managed the Helpdesk call queue and resolved incidents within the defined SLAs. Another part of the job was to liaise with customers, suppliers, 3rd parties and other support teams to ensure provision of SLA and / or fault fixing. Bespoke NLC software & configurations to now work on Windows 7 from XP
• System supported: Windows Desktop Operating Systems XP & Windows 7, Windows Server 2003/2008/2008 R2, Active Directory 2003/2008 (including Group Policy), DNS, DHCP. MS Exchange 2007/2010/ 2013, including Exchange management console, MS Office Suite 2003/2007/2010 plus Visio/project & publisher, SCCM, System Centre 2012, Printer, Oracle People Soft

• Windows 7 Rollout engineer Tech lead. My duties included Windows deployment onto the network, installation of hardware and software, system rebuilds and arranging for jobs to be queued for retro fits
• I was also required to liaise with the SCCM team and assist with any application issues and installs. Other duties required were network printer installation and smart board installations, desktop and laptop support, and patching and monitoring network connectivity
• The role involved asset management, Inventoc?s and inventory of hardware and software. Supporting a large team of fifteen I was the main escalation point between the client and the customer, we were able to roll out over 100 machines a day.

• My main duty was to deliver technical support to customers via the telephone and by remote desktop support. I also supported many different types of routers, desktops, and windows-based products, and mobile broadband WiFi technologies. 
• My role also involved supporting the cellular network, identifying 2G & 3G network outages and Cellular traffic monitoring, supporting all aspects of data from: Blackberry, BIS/BES, Android, IOS, APN?s and business mobile email accounts