2024 - 2025: various Projects

Customer: international SW development vendor for Austria (Vienna)

Tasks:

stabilise and grow existing relationship; expand into new areas to grow business of an Indian SW development vendor (new logos)

• identify and prioritise need for recovery initiatives; identify and address root causes
• map stakeholder structure; validate key success criterions
• negotiate terms of conditions for individual projects and renewal terms

Key activities:

• Relationship management and development
• Pipeline identification, development/shaping/conversion
• Managing team of 55 offshore delivery resources across various expert domains
• Acquisition of net-new customers for SW development and managed services in Austria and Central Europe

2023 - 2023: Cloud backup

Customer: International banking group, HQ in Austria

Tasks:

Expand on first cloud infrastructure service experience to further optimise cost

• Evaluate and design step approach to leverage cloud services for sizeable backup demand
• Propose decision approach and process on onboarding of various workloads
• Design of transformation project to ramp-up and operate cloud backup services

Key activities:

• Identification and analysis of priorities, objectives and expectations
• Design and validation of solution design approach options

2021 - 2022: 3rd generation datacenter infrastructure and operations outsourcing

Customer: International insurance group, HQ in Austria

Tasks:

Leverage advancing market offerings to modernise and cost optimise existing outsourcing relationship(s)

• Heterogeneous central infrastructure; legacy operations tools and processes
• Co-design and delivery of infrastructure cloud transformation
• Modernisation of services relationship management

Key activities:

• Identification and validation of opportunities and expectations; understanding of decision-making process
• Building of cross-disciplinary expert team to meet tender requirements
• Facilitating design of state-of-the-art cloud transformation approach
• Design of partnership concept and negotiating collaboration options
• Leading design of high level proposal

2020 - 2021: 2nd generation End-user Services outsourcing for 16.000 users

Customer: International banking group, HQ in Austria

Tasks:

Modernise outsourced services, improve service quality

• Field services, workplace services and support (service desk) services for 16.000 users Austria-wide
• Field and remote services for over 2.000 ATMs across Austria
• Additional, special purpose services
• Modernise service management

Key activities:

• Early identification of service status and improvement opportunities
• Facilitation of co-design of next level service requirements, incl. initiating and leading co-creation effort to share inspirational, relevant examples and to validate viable options
• Building engagement team and partnership concept to meeting tende requirements
• Leading high level solution design and proposal
• Leveraging due diligence opportunity to validate assumption and obtain further facts, data and insights
• Initialing and leading re-visit in decision process on next steps / engagement

Customer: Banking IT service provider

Tasks:

Modernisation and cost optimisation

• Modernisation and cost optimisation of existing Mainframe operations
• Consolidation, standardisation of datacenter infrastructure and operations
• Introduce and leverage relevant cloud services
• Introduction of transparent, consumption based model
• Take-over of existing personnel in Innsbruck and Vienna

Key activities:

• Design and validation of initial value proposition
• Building international, cross-disciplinary solution design expert team
• Designing and negotiating of partnership approach to propose complete solution
• Leading of concept and solution design phase

2018 - 2020: Outsourcing of a subset of Enduser Services for over 10.000 users

Customer: ARZ GmbH (banking)

Tasks:

Standardise, modernise and optimise cost, ?Pioneering external sourcing in complex, risk-aware governance structure?

• Introduce standardised field services as a new services for desktop and mobile devices (HWaaS)
• Take-over to standardise, de-risk and modernise workplace services for 24 different institutes, aggregated 10.000 users
• Enable transparent, consumption and service level based service relationship, meeting complex regulatory and security requirements
• Modernisation by cloud offerings (M365), industry specific and state-of-the-art service management and integrated, predictive security solutions
• Take over of existing 25 employees

Key activities:

• Leading early stage concept and high level solution design effort to support evaluation and decision process
• Identifying and enabling cooperation in complex decision-making governance structure to align objectives and expectations
• Initiating requirements management across various service consumers and stakeholders
• Building engagement team, leading solution design and high level proposal
• Co-designing joint engagement and decision process
• Supporting design of business case and validation by stakeholders
• Leading final solution design, due diligence and contract negotiations (during challenging COVID-19 pandemic limitations)
• Facilitation approval process in complex decision structure, obtaining approval
• Accompanying transition and transformation project
• Representing and co-managing service delivery and adjustment phase

2016 - 2018: End-user Services and Network Operations Services (SD-WAN) outsourcing across 24 countries

Customer: Major country oil company

Tasks:

Consolidation, standardisation and modernisation of 24 different country operations to simplify and optimise cost

• Workplace Services, field services and service desk services across 24 countries
• Implement a major infrastructure upgrade and modernisation project straight at the beginning of the service relationship
• Transformation and consolidation of network operations across 24 countries (innovating by SD-WAN based solution)
• Introduction of service management foundation to cooperate IT services in 24 countries; strong focus on robust, innovation based collaboration model

Key activities:

?Raising the bar by building on industry best practices?

• Leading design of initial high level concept to gain interest and preferences
• Building trust for capabilities and solutions maturity by facilitating peer communication
• Leading concept redesign to increase success chances during re-launched vendor selection process
• Leading staffing process of sizeable international engagement team; overall management of entire engagement project to meet tender requirements
• Managing value proposition, solution design and negotiation strategy design
• Orchestrating high level proposal team to elaborate winning bid
• Validating legal framework for local staff transfer partnership agreement in Romania
• Led due diligence, final solution design and contract negotiations

2017 - 2017: Subset of End-user Services outsourcing across 5 countries

Customer: International chemical production company

Tasks:

Standardise end-user services across several countries to optimise cost

• Service desk services, field services across 5 European countries

Key activities:

• Driving initial requirements management, scoping, fixing base lines
• Shaping and validating engagement process options
• Enabling engagement team, solution design and proposal project

2015 - 2016: Consolidation and operations outsourcing of 16 datacenters in 6 countries

Customer: International banking group

Tasks:

Cost optimisation by consolidation and on-demand model

• Entire facility, infrastructure and operations outsourcing of 16 datacenters in 6 countries
• Transformation for consolidation and modernisation to enable shared ondemand consumption model
• Take-over of existing employees

Key activities:

?Trust gained by proven performance enabled a major move?

• Leading fact finding, validation and development of value proposition and decision structure for deal of high significance and complexity; leveraging gained level of trust
• Guiding concept and objective design phase; co-creation of engagement process
• Setting up and enabling collaborative due diligence, solution design and engagement team

2013 - 2014: End-user Services outsourcing of Austrian operations

Customer: International banking group

Tasks:

Modernisation, standardisation, cost optimisation

• Workplace Services, field support, service desk services for 16.000 end-users
• Modernisation of SW distribution, provisioning, automation
• Risk mitigation by introducing state-of-the-art security concept and solution

Key activities:

• Leading early concept development and validation
• Staffing and enabling solution design and bid management team
• Co-leading stakeholder management
• Supporting due diligence and contract negotiations