• Gap Analysis
• Documentation of processes as-is and to-be
• Solutioning to increase team efficiencies by
  • process adaptions
  • system adaptions 
  • team setup

• Design and implementation of Used Car Strategy and Sales Channels incl. Roles & Responsibilties, Requirements Definition for Used Car Wholesale platform and SAP FI/CO integration
• Evaluation of Financial Service Setup and Offering
• Gap Analysis, Impact analysis and way forward across Business and IT landscape
• Contracutal evaluation and key premises for 3rd party collaborations
• Preparation of C-level committees for restructuring of organisations

Methodologies:

Project Managment incl. OKR, SCRUM; Process Modelling (BPM), Agile Framework, Change Management, Lean Management, Moderation

• Led the transformation of the sales department, shifting from a project-based structure to a fully operational sales division, designed to drive sustained growth and efficiency.
• Developed and implemented a new team structure that aligned with the company's strategic goals, clearly defining roles, responsibilities, and reporting lines to enhance accountability and collaboration
• Recruited and assembled a high-performing leadership and perations team, selecting individuals with complementary skill sets to lead key areas within the sales division
• Established a dedicated Sales Operations division to supportstreamlined processes, drive operational efficiencies, and enable scalability
• Designed and implemented standardized processes for sales activities, reducing inefficiencies and creating a unified approach across the division
• Introduced an OKR framework within the sales division, aligning team goals with the company?s broader objectives and fostering a results-driven culture.
• Managed the change process by engaging with stakeholders, holding workshops, and providing regular updates to ensure smooth adoption of the new structure

Methodologies:

Project Managment, Process Modelling (BPM), Agile Reorganisation Approach, Change Management, SWOT Analysis, Communication, Workshops and Moderation, OKR, SCRUM

• Led a high-priority initiative to redesign and streamline the entire point-of-sale (POS) customer journey, ensuring alignment with organizational digital transformation goals
• Improved customer satisfaction by creating a seamless omnichannel experience that integrates online and in-store journeys
• Spearheaded the integration of Salesforce and SAP Commerce Cloud, facilitating unified customer data and smoother data flows across systems
• Managed the rollout across 11 EU markets, addressing diverse regulatory, cultural, and operational requirements.
• Conducted change management initiatives, including training programs for in-store staff across different regions, to ensure smooth adoption of new systems and processes
• Led extensive testing phases, including user acceptance testing (UAT) and end-to-end system testing, to ensure reliability and high performance of the solution
• Achieved measurable improvements in sales conversion rates, customer satisfaction, and operational efficiency due to streamlined processes and integrated technologies

Methodologies:

Project Managment, Process Modelling (BPM), Agile Framework, Change Management, Requirement Engineereing, Training

• Selected Financial Service Provider through a cross-departmental tender process
• Negotiated contract blueprint applicable to 11 countries
• Rolled out end-to-end (E2E) processes across 11 countries, ensuring seamless cross-functional integration
• Improved efficiency by standardizing E2E processes, which reduced operational redundancies and facilitated smooth workflows across 11 countries
• Integrated SAP Commerce Cloud, SD, and MM modules to enhance the omnichannel customer journey and backoffice operations
• Established and structured operational support teams and processes
• Facilitated knowledge transfer sessions and workshops to upskill internal teams on new systems and processes
• Maintained transparent communication with C-level and key stakeholders throughout the project, providing regular updates on progress, challenges, and milestones.

Methodologies:

Project Managment, Process Modelling (BPM), Agile Framework, Change Management, Moderation, Pitch/Tender, Leadership, Organizational Development, Negotiation

• Pricing of Products & Digital Services, Harmonization of EU Pricing Strategy
• Defintion of Business Case, Sales P&L, Budget and operative planning
• Implementation of Intelligent Pricing Strategy
• Implementation of Price and Discount software for omnichannel sales experience (strategy, requirements, testing, roll-out) in SAP Commerce Cloud, SD, FI/CO
• Preis Display across EU considering legal and fiscal requirements for online sales
• Data and competitive analysis for Pricing and Sales campaign execution

Methodologies:

Project Managment, Process Modelling (BPM), Change Management, Market Research, Leadership, Value-based Pricing, Competitive Pricing Analysis, CostPlus Pricing, Revenue Management & Profit Optimization

• Defined and designed key performance indicators (KPIs) for sales and market steering, establishing clear metrics to drive performance
• Identified and integrated external data sources to support data-driven decisions on pricing, discounting, and campaign management
• Implemented robust data sources to enable effective strategic planning and forecasting within the sales division
• Led partnerships with key data suppliers across the EU, negotiating terms and ensuring reliable, high-quality data flow
• Enabled the sales team with real-time market insights, improving responsiveness to market trends and competitive actions

Methodologies:

Project Managment, Leadership, Data Analysis, PowerBI

• Implementation of a Comprehensive Pricing and Discount Strategy for the Direct Sales Model, designed to maximize revenue and enhance competitive positioning in the marketplace
• Design and Deployment of an Advanced Pricing Engine, enabling realtime price adjustments across various countries and sales channels, thereby ensuring agility and responsiveness to market conditions
• Centralization of Pricing Functions to harmonize pricing strategies within a direct sales environment, promoting consistency and alignment across all sales operations and enhancing overall brand integrity

• Development of a Comprehensive Used Car and Trade-in Concept and Strategy for the Direct Sales Pilot in Sweden, aimed at revolutionizing customer engagement and enhancing overall sales performance
• In-depth Process Modeling of Retail and Wholesale Sales, ensuring optimized workflows and increased efficiency in both segments of the automotive market
• Strategic Management of Third-Party Suppliers for market-wide used car evaluations, including the design and rollout of a cutting-edge evaluation app featuring real-time pricing feedback, fostering transparency and trust in the trade-in process
• Seamless Implementation of Used Car Processes within the New Car Sales Journey, incorporating essential frontend and backend functionalities. This includes a comprehensive redesign of legacy IT systems to facilitate trade-ins of external brands and adapt profit margin schemes for maximum profitability
• Creation of a Scalable Blueprint for Multiple Markets, providing a strategic framework that can be customized to meet diverse regional demands and enhance operational efficiency across various geographical locations

Methodologies: