Project Management with focus on Process Optimisation
Aktualisiert am 30.04.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 28.04.2024
Verfügbar zu: 80%
davon vor Ort: 100%
Projektmanagement/Projektleitung
Prozessdokumentation
Analysefähigkeit
Business Development
Prozessautomatisierung
Good Research Practice
English
German
BPMN
Requirements Engineering
Projektstrukturplan
German
Muttersprache
English
Verhandlungssicher
Italian
Grundkenntnisse

Einsatzorte

Einsatzorte

Hamburg (+300km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 months
2024-03 - 2024-04

Benchmarking Analysis FMCG

Project Manager / Researcher Research Storyboard Development Slide Design ...
Project Manager / Researcher

  • Conduct accurate, detail-oriented research on local websites to understand each brands' unique approach
  • Summarise, analyse and synthesise findings and incorporate ongoing feedback from clients
  • Develop slide deck and storyboard from scratch


Results:

  • A detailed, 200-slide-strong powerpoint presentation including screenshots, comments and a scoring system to easily compare brands
  • Multiple summary slides, both per retailer and per brand, to quickly scan the results
  • Completion of the product with buffer to ensure ad-hoc feedback and requests could be incorporated

Powerpoint MS Excel Good Research Practice Design/Entwicklung/Konstruktion
Research Storyboard Development Slide Design Projektstrukturplan
Hamburg
5 months
2023-08 - 2023-12

Development of New Revenue Streams

Project Manager / Product Engineer Research Analysefähigkeit Business Development ...
Project Manager / Product Engineer

  • Extensive customer research to develop MVPs and subsequent iterations as well as testing of product-market fit and go-to-market strategy
  • External customer communication and sales as well as internal handover after the product has been established
  • In-depth analysis and optimisation of all internal and external product processes
  • (Further) development and optimisation of existing products (technical and logical bugs, features, UX/UI)


Results:

  • Establishment of 2 independent products with PMF and a sustainable GTM strategy alongside the core business
  • 83% cost reduction of an additional, already existing product
  • 60% increased efficiency of the insurance declaration process
  • Discovery of a billing error that granted the company ~?270k 

MS Excel Powerpoint Atlassian Confluence Atlassian JIRA Analysefähigkeit Business Development Good Research Practice
Research Analysefähigkeit Business Development Sales Customer Communication
Hamburg
3 months
2023-04 - 2023-06

Service GmbH Set Up

Project Manager Internal Communication agiles Projektmanagement Stakeholdermanagement ...
Project Manager
  • Leading and operatively supporting the founding of a Service GmbH 
  • Development of a roadmap, stakeholder management, communication design and rollout support


Result

  • Successful and timely set up of Service GmbH

Google Sheets Google Docs
Internal Communication agiles Projektmanagement Stakeholdermanagement Changemanagement
Hamburg
2 months
2023-02 - 2023-03

Restructuring of Client Communication

Project Manager Projektstrukturplan Changemanagement BPMN ...
Project Manager
  • Consolidation and visualization of all automatically and manually sent client communication (E-Mail, SMS, Whatsapp, App Notification) 
  • Adaptation and unification of messages to new processes/standards


Results:

  • One clearly structured client communication framework 
  • Reduction of manual work due to template adaption 
  • Elimination of legal attack surface due to errors in client communication 

Google Docs Google Sheets
Projektstrukturplan Changemanagement BPMN Twilio Kommunikation Writing
Hamburg
5 months
2022-11 - 2023-03

User Journey Documentation

Project Manager Analysefähigkeit Prozessdokumentation Prozessentwicklung ...
Project Manager
  • Detailed, in-depth documentation and visualisation of the entire user journey, spanning 17 phases and 6-8 months, in Miro according to BPMN 
  • Continuous exchange with all related teams (Ops, Finance, HR, Customer Service) to ensure accuracy 
  • Modeling of scenarios and possible improvements in close collaboration with stakeholders


Result:

  • One central, up-to-date Miro board detailing every customer action, touchpoint and internal process to be used for onboarding and internal development and improvement

Miro Atlassian Confluence Atlassian JIRA Discord Google Docs Google Sheets
Analysefähigkeit Prozessdokumentation Prozessentwicklung Prozessberatung BPMN Internal Communication
Hamburg
5 months
2022-08 - 2022-12

Documentation, Digitisation and Automation of Ops Processes

Project Manager / Product Engineer Workshop Analysefähigkeit Prozessberatung ...
Project Manager / Product Engineer
  • Detailed documentation of various Ops processes centred around tax advising, e.g. client communication, tax office communication and tax declaration optimisation in close collaboration with each team 
  • Development of automation and digitisation opportunities with the IT department 
  • Requirement engineering, risk mitigation and fine-turning of new digitised processes prior to roll-out 
  • Communication and roll-out to Ops to ensure seamless transfer to new processes


Results:

  • Successful transfer of multiple Ops teams to new processes
  • Reduction of both manual work and human error
  • This project was the foundation of multiple follow-up process redesign across the entire customer journey

Atlassian Confluence Atlassian JIRA Google Docs MS Excel Google Sheets Discord
Workshop Analysefähigkeit Prozessberatung Prozessdokumentation Prozessautomatisierung Geschäftsprozessanalyse BPMN Requirements Engineering Changemanagement Projektstrukturplan
Hamburg

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 8 months
2017-09 - 2020-04

Marketing Management

Master of Science, Universitá Luigi Bocconig
Master of Science
Universitá Luigi Bocconig
3 years 3 months
2013-08 - 2016-10

International Business Administration

Bachelor of Science, WHU Otto Beisheim School of Management
Bachelor of Science
WHU Otto Beisheim School of Management

Einsatzorte

Einsatzorte

Hamburg (+300km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2 months
2024-03 - 2024-04

Benchmarking Analysis FMCG

Project Manager / Researcher Research Storyboard Development Slide Design ...
Project Manager / Researcher

  • Conduct accurate, detail-oriented research on local websites to understand each brands' unique approach
  • Summarise, analyse and synthesise findings and incorporate ongoing feedback from clients
  • Develop slide deck and storyboard from scratch


Results:

  • A detailed, 200-slide-strong powerpoint presentation including screenshots, comments and a scoring system to easily compare brands
  • Multiple summary slides, both per retailer and per brand, to quickly scan the results
  • Completion of the product with buffer to ensure ad-hoc feedback and requests could be incorporated

Powerpoint MS Excel Good Research Practice Design/Entwicklung/Konstruktion
Research Storyboard Development Slide Design Projektstrukturplan
Hamburg
5 months
2023-08 - 2023-12

Development of New Revenue Streams

Project Manager / Product Engineer Research Analysefähigkeit Business Development ...
Project Manager / Product Engineer

  • Extensive customer research to develop MVPs and subsequent iterations as well as testing of product-market fit and go-to-market strategy
  • External customer communication and sales as well as internal handover after the product has been established
  • In-depth analysis and optimisation of all internal and external product processes
  • (Further) development and optimisation of existing products (technical and logical bugs, features, UX/UI)


Results:

  • Establishment of 2 independent products with PMF and a sustainable GTM strategy alongside the core business
  • 83% cost reduction of an additional, already existing product
  • 60% increased efficiency of the insurance declaration process
  • Discovery of a billing error that granted the company ~?270k 

MS Excel Powerpoint Atlassian Confluence Atlassian JIRA Analysefähigkeit Business Development Good Research Practice
Research Analysefähigkeit Business Development Sales Customer Communication
Hamburg
3 months
2023-04 - 2023-06

Service GmbH Set Up

Project Manager Internal Communication agiles Projektmanagement Stakeholdermanagement ...
Project Manager
  • Leading and operatively supporting the founding of a Service GmbH 
  • Development of a roadmap, stakeholder management, communication design and rollout support


Result

  • Successful and timely set up of Service GmbH

Google Sheets Google Docs
Internal Communication agiles Projektmanagement Stakeholdermanagement Changemanagement
Hamburg
2 months
2023-02 - 2023-03

Restructuring of Client Communication

Project Manager Projektstrukturplan Changemanagement BPMN ...
Project Manager
  • Consolidation and visualization of all automatically and manually sent client communication (E-Mail, SMS, Whatsapp, App Notification) 
  • Adaptation and unification of messages to new processes/standards


Results:

  • One clearly structured client communication framework 
  • Reduction of manual work due to template adaption 
  • Elimination of legal attack surface due to errors in client communication 

Google Docs Google Sheets
Projektstrukturplan Changemanagement BPMN Twilio Kommunikation Writing
Hamburg
5 months
2022-11 - 2023-03

User Journey Documentation

Project Manager Analysefähigkeit Prozessdokumentation Prozessentwicklung ...
Project Manager
  • Detailed, in-depth documentation and visualisation of the entire user journey, spanning 17 phases and 6-8 months, in Miro according to BPMN 
  • Continuous exchange with all related teams (Ops, Finance, HR, Customer Service) to ensure accuracy 
  • Modeling of scenarios and possible improvements in close collaboration with stakeholders


Result:

  • One central, up-to-date Miro board detailing every customer action, touchpoint and internal process to be used for onboarding and internal development and improvement

Miro Atlassian Confluence Atlassian JIRA Discord Google Docs Google Sheets
Analysefähigkeit Prozessdokumentation Prozessentwicklung Prozessberatung BPMN Internal Communication
Hamburg
5 months
2022-08 - 2022-12

Documentation, Digitisation and Automation of Ops Processes

Project Manager / Product Engineer Workshop Analysefähigkeit Prozessberatung ...
Project Manager / Product Engineer
  • Detailed documentation of various Ops processes centred around tax advising, e.g. client communication, tax office communication and tax declaration optimisation in close collaboration with each team 
  • Development of automation and digitisation opportunities with the IT department 
  • Requirement engineering, risk mitigation and fine-turning of new digitised processes prior to roll-out 
  • Communication and roll-out to Ops to ensure seamless transfer to new processes


Results:

  • Successful transfer of multiple Ops teams to new processes
  • Reduction of both manual work and human error
  • This project was the foundation of multiple follow-up process redesign across the entire customer journey

Atlassian Confluence Atlassian JIRA Google Docs MS Excel Google Sheets Discord
Workshop Analysefähigkeit Prozessberatung Prozessdokumentation Prozessautomatisierung Geschäftsprozessanalyse BPMN Requirements Engineering Changemanagement Projektstrukturplan
Hamburg

Aus- und Weiterbildung

Aus- und Weiterbildung

2 years 8 months
2017-09 - 2020-04

Marketing Management

Master of Science, Universitá Luigi Bocconig
Master of Science
Universitá Luigi Bocconig
3 years 3 months
2013-08 - 2016-10

International Business Administration

Bachelor of Science, WHU Otto Beisheim School of Management
Bachelor of Science
WHU Otto Beisheim School of Management

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