Senior Business Analyst | Digital Transformation | AI-Driven Solutions | Product & Process Improvement
Aktualisiert am 13.05.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 26.05.2026
Verfügbar zu: 100%
davon vor Ort: 35%
Business Analysis
Digital Transformation
Requirements Engineering
Stakeholder Management
Agile Methodologies
Product Ownership
Process Improvement
AI-Driven Solutions
User Story Writing
JIRA
Workshop Facilitation
System Integration
API Integration
Change Management
Process Optimization
Data Analysis
UAT & SIT Testing
Project Management
Business Process Modeling
Cross-Functional Collaboration
Solution Design
Backlog Management
Scrum
English
fluent
Arabic
Muttersprache
Swedish
Basic (Learning)

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

7 months
2025-11 - now

Business Analysis, System Integration and Digital Delivery for Organizations

Founder & Senior Business Analyst Consultant
Founder & Senior Business Analyst Consultant
Providing independent consulting services in business analysis, system integration, and digital delivery for organizations operating complex IT landscapes.
  • Delivering consulting services across client engagements, supporting requirements, delivery coordination, and system integration initiatives.
  • Supporting initiatives involving regulated and public-sector-aligned environments, ensuring alignment with compliance and operational requirements.
  • Leading requirements analysis and structuring business needs into clear functional and system specifications across digital platforms.
  • Facilitating stakeholder workshops and discovery sessions to define scope, requirements, and solution direction.
  • Supporting end-to-end delivery coordination, aligning business, product and engineering teams across multiple initiatives.
  • Analysing system interactions, data flows, and integration points to ensure consistency and scalability across platforms.
  • Applying a structured and data-driven approach to problem solving, including impact analysis and solution validation.
  • Supporting Agile delivery through backlog refinement, requirement decomposition and collaboration with cross-functional teams.
  • Advising on process optimization and system improvements in complex and regulated environments.
Novyture AB
Sweden
3 years 9 months
2022-03 - 2025-11

Digital Platforms & Payments

Senior Business Analyst | Project Lead
Senior Business Analyst | Project Lead
  • Led end-to-end business analysis and delivery coordination for a regulated digital insurance platform with integrated payment flows.
  • Led planning, coordination, and execution across multiple workstreams, acting in a project leadership capacity to align stakeholders, timelines, and delivery milestones.
  • Communicated requirements and scope effectively with stakeholders across business, product, architecture, development, and QA teams.
  • Facilitated backlog refinement, sprint planning, and stakeholder workshops to ensure clear and testable requirements.
  • Designed and analyzed end-to-end workflows across APIs, backend services and data flows.
  • Collaborated closely with architects and developers on system integration and technical solution design.
  • Hands-on involvement in SQL-based investigations, API analysis and system behavior validation.
  • Coordinated UAT execution and defect triage, reducing post-release issues by 25%.
  • Supported delivery across multiple Agile teams in a distributed environment.
Shory Technology
1 year 3 months
2020-12 - 2022-02

Business Analysis for Large-Scale Digital Platforms

Lead Business Analyst
Lead Business Analyst
  • Led business analysis for large-scale digital platforms supporting government-related and public-sector initiatives, including smart city and public service solutions.
  • Worked within a government-linked environment, aligning business requirements with public-sector processes, regulatory expectations and operational workflows.
  • Led and facilitated refinement activities, breaking down business needs into clear functional and system requirements.
  • Translated complex business needs into structured requirements, user stories and acceptance criteria.
  • Facilitated stakeholder workshops to define scope, priorities and delivery roadmap.
  • Managed multiple initiatives simultaneously across cross-functional teams.
  • Led planning, coordination and execution tracking across multiple initiatives, ensuring alignment of scope, timelines and delivery milestones.
  • Supported UAT cycles and release readiness improving delivery quality.
Emirates Auction
Dubai (UAE)
3 years 4 months
2017-08 - 2020-11

Business Process Analyses for Order Management and Logistics Systems

Senior Business Analyst
Senior Business Analyst
  • Delivered business analysis across order management and logistics systems with complex integrations
  • Analyzed and optimized end-to-end operational workflows across multiple systems
  • Acted as liaison between business stakeholders and offshore engineering teams
  • Investigated system and data issues using SQL and functional analysis
  • Reduced manual processes by 40% through workflow improvements and system enhancements
Hashtag Global
Dubai (UAE)
2 years 2 months
2015-06 - 2017-07

Further Development of the Hospital Management System

Business / Data Analyst
Business / Data Analyst
  • Supported enhancements to Hospital Management System in a regulated environment
  • Conducted process analysis, system analysis, and BPMN modelling
  • Led UAT planning, execution, and defect resolution
  • Investigated system behavior and data issues to improve system reliability
Euro Arabian Hospital
Sharjah (UAE)
3 years 4 months
2012-02 - 2015-05

Introduction of Robotics and STEM Programs

Strategic Partnership Manager ? EdTech & Robotics
Strategic Partnership Manager ? EdTech & Robotics
  • Managed strategic partnerships with 30+ schools (including GEMS and American School), rolling out robotics and STEM programs.
  • Led operational planning, stakeholder coordination, and program rollout execution.
  • Negotiated and maintained contracts, ensuring alignment with educational goals and business KPIs.
  • Systemized large-scale EdTech deployments across multiple campuses, reducing onboarding time by 25%.
  • Designed and facilitated robotics workshops, engaging 1,000+ students and boosting program adoption rates.
  • Trained and onboarded teachers, integrating robotics into curricula and enhancing classroom outcomes.
Stem Land
Dubai (UAE)

Aus- und Weiterbildung

Aus- und Weiterbildung

BSc in Computer Science & Engineering
Al-Ghurair University, Dubai

BBA in Business Administration
Arab International University, Damascus

Certifications
  • PMP® ? Project Management Institute (PMI)
  • CBAP® ? Certified Business Analysis Professional
  • CSA ? ServiceNow Certified System Administrator (In Progress)

Relevant Courses & Technical Training
  • Power BI ? Microsoft
  • Introduction to Data Science ? Microsoft
  • JIRA Software ? Atlassian
  • Business Analysis ? 365 Data Science
  • SQL for BI (MySQL) ? 365 Data Science

Position

Position

Senior Business Analyst | Project Lead | Digital Transformation

Kompetenzen

Kompetenzen

Top-Skills

Business Analysis Digital Transformation Requirements Engineering Stakeholder Management Agile Methodologies Product Ownership Process Improvement AI-Driven Solutions User Story Writing JIRA Workshop Facilitation System Integration API Integration Change Management Process Optimization Data Analysis UAT & SIT Testing Project Management Business Process Modeling Cross-Functional Collaboration Solution Design Backlog Management Scrum

Schwerpunkte

Business Analysis, Project Leadership & System Integration
  • Requirements elicitation, documentation, and traceability (functional, technical, system)
  • BPMN-based end-to-end process modeling (as-is/ to-be)
  • Payment orchestration design: bank integrations, account-based payments, multi-channel flows
  • Requirement specification (functional & system level)
  • Business rules definition & parameterization to reduce IT dependency
  • Modular and reusable process design for multi-product platforms
  • Workflow decoupling, output standardization, and automation
  • KPI-driven process design & optimization for financial services
  • Requirement refinement & decomposition (epics ? user stories ? acceptance criteria)
Agile Delivery & Governance
  • Agile/ SAFe/ Scrum frameworks
  • Backlog refinement, user stories, acceptance criteria, sprint planning
  • RACI, change management, governance frameworks for process & payment initiatives
  • Workshop facilitation and cross-functional knowledge transfer
Multi-Market & Regulatory Awareness
  • Multi-product, multi-market process scalability
  • Compliance and data protection awareness (e.g., GDPR, payment security, authentication flows)
  • Public sector and government-related system exposure within regulated and large-scale digital environments
  • Ability to adapt core processes to local market and partner-specific requirements
Process, BPM & Technology Tools
  • Process & Payments
    • BPMN 2.0, Camunda BPM (working knowledge), DMN
  • Project & Delivery
    • JIRA, Azure DevOps, ClickUp, Confluence, Agile/ SAFe tools
  • CRM & ITSM
    • Microsoft Dynamics 365, ServiceNow
  • Design & Process Modeling
    • Figma, Microsoft Visio, Balsamiq (wireframing, process visualization, UX flows)
  • Data & Analytics
    • Power BI, SQL (MySQL), Advanced Excel, Microsoft Power Automate
  • Payment Integration/ API
    • ?RESTful API orchestration, bank system integrations, payment workflow automation

Produkte / Standards / Erfahrungen / Methoden

Profile
Senior Business Analyst and Project Lead with 10+ years of experience delivering complex digital platforms across financial services, regulated environments, and large-scale enterprise systems. Extensive experience leading requirements engineering, coordinating cross-functional delivery and driving end-to-end implementation across Agile teams. Proven ability to manage multiple initiatives in fast-paced environments while aligning business, product and engineering stakeholders. Experienced in leading delivery coordination, managing timelines, dependencies and cross-team execution across complex initiatives. Strong technical background in system integration, APIs and data flows, with hands-on involvement in SQL analysis, backend collaboration, API validation and testing (UAT) activities. Skilled in translating complex business needs into structured, scalable and testable solutions. Comfortable operating in complex environments with a balance of strategy and execution, ensuring alignment between business objectives and technical delivery. Exposure to government-related and public-sector-aligned initiatives within large-scale digital transformation programs.

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

7 months
2025-11 - now

Business Analysis, System Integration and Digital Delivery for Organizations

Founder & Senior Business Analyst Consultant
Founder & Senior Business Analyst Consultant
Providing independent consulting services in business analysis, system integration, and digital delivery for organizations operating complex IT landscapes.
  • Delivering consulting services across client engagements, supporting requirements, delivery coordination, and system integration initiatives.
  • Supporting initiatives involving regulated and public-sector-aligned environments, ensuring alignment with compliance and operational requirements.
  • Leading requirements analysis and structuring business needs into clear functional and system specifications across digital platforms.
  • Facilitating stakeholder workshops and discovery sessions to define scope, requirements, and solution direction.
  • Supporting end-to-end delivery coordination, aligning business, product and engineering teams across multiple initiatives.
  • Analysing system interactions, data flows, and integration points to ensure consistency and scalability across platforms.
  • Applying a structured and data-driven approach to problem solving, including impact analysis and solution validation.
  • Supporting Agile delivery through backlog refinement, requirement decomposition and collaboration with cross-functional teams.
  • Advising on process optimization and system improvements in complex and regulated environments.
Novyture AB
Sweden
3 years 9 months
2022-03 - 2025-11

Digital Platforms & Payments

Senior Business Analyst | Project Lead
Senior Business Analyst | Project Lead
  • Led end-to-end business analysis and delivery coordination for a regulated digital insurance platform with integrated payment flows.
  • Led planning, coordination, and execution across multiple workstreams, acting in a project leadership capacity to align stakeholders, timelines, and delivery milestones.
  • Communicated requirements and scope effectively with stakeholders across business, product, architecture, development, and QA teams.
  • Facilitated backlog refinement, sprint planning, and stakeholder workshops to ensure clear and testable requirements.
  • Designed and analyzed end-to-end workflows across APIs, backend services and data flows.
  • Collaborated closely with architects and developers on system integration and technical solution design.
  • Hands-on involvement in SQL-based investigations, API analysis and system behavior validation.
  • Coordinated UAT execution and defect triage, reducing post-release issues by 25%.
  • Supported delivery across multiple Agile teams in a distributed environment.
Shory Technology
1 year 3 months
2020-12 - 2022-02

Business Analysis for Large-Scale Digital Platforms

Lead Business Analyst
Lead Business Analyst
  • Led business analysis for large-scale digital platforms supporting government-related and public-sector initiatives, including smart city and public service solutions.
  • Worked within a government-linked environment, aligning business requirements with public-sector processes, regulatory expectations and operational workflows.
  • Led and facilitated refinement activities, breaking down business needs into clear functional and system requirements.
  • Translated complex business needs into structured requirements, user stories and acceptance criteria.
  • Facilitated stakeholder workshops to define scope, priorities and delivery roadmap.
  • Managed multiple initiatives simultaneously across cross-functional teams.
  • Led planning, coordination and execution tracking across multiple initiatives, ensuring alignment of scope, timelines and delivery milestones.
  • Supported UAT cycles and release readiness improving delivery quality.
Emirates Auction
Dubai (UAE)
3 years 4 months
2017-08 - 2020-11

Business Process Analyses for Order Management and Logistics Systems

Senior Business Analyst
Senior Business Analyst
  • Delivered business analysis across order management and logistics systems with complex integrations
  • Analyzed and optimized end-to-end operational workflows across multiple systems
  • Acted as liaison between business stakeholders and offshore engineering teams
  • Investigated system and data issues using SQL and functional analysis
  • Reduced manual processes by 40% through workflow improvements and system enhancements
Hashtag Global
Dubai (UAE)
2 years 2 months
2015-06 - 2017-07

Further Development of the Hospital Management System

Business / Data Analyst
Business / Data Analyst
  • Supported enhancements to Hospital Management System in a regulated environment
  • Conducted process analysis, system analysis, and BPMN modelling
  • Led UAT planning, execution, and defect resolution
  • Investigated system behavior and data issues to improve system reliability
Euro Arabian Hospital
Sharjah (UAE)
3 years 4 months
2012-02 - 2015-05

Introduction of Robotics and STEM Programs

Strategic Partnership Manager ? EdTech & Robotics
Strategic Partnership Manager ? EdTech & Robotics
  • Managed strategic partnerships with 30+ schools (including GEMS and American School), rolling out robotics and STEM programs.
  • Led operational planning, stakeholder coordination, and program rollout execution.
  • Negotiated and maintained contracts, ensuring alignment with educational goals and business KPIs.
  • Systemized large-scale EdTech deployments across multiple campuses, reducing onboarding time by 25%.
  • Designed and facilitated robotics workshops, engaging 1,000+ students and boosting program adoption rates.
  • Trained and onboarded teachers, integrating robotics into curricula and enhancing classroom outcomes.
Stem Land
Dubai (UAE)

Aus- und Weiterbildung

Aus- und Weiterbildung

BSc in Computer Science & Engineering
Al-Ghurair University, Dubai

BBA in Business Administration
Arab International University, Damascus

Certifications
  • PMP® ? Project Management Institute (PMI)
  • CBAP® ? Certified Business Analysis Professional
  • CSA ? ServiceNow Certified System Administrator (In Progress)

Relevant Courses & Technical Training
  • Power BI ? Microsoft
  • Introduction to Data Science ? Microsoft
  • JIRA Software ? Atlassian
  • Business Analysis ? 365 Data Science
  • SQL for BI (MySQL) ? 365 Data Science

Position

Position

Senior Business Analyst | Project Lead | Digital Transformation

Kompetenzen

Kompetenzen

Top-Skills

Business Analysis Digital Transformation Requirements Engineering Stakeholder Management Agile Methodologies Product Ownership Process Improvement AI-Driven Solutions User Story Writing JIRA Workshop Facilitation System Integration API Integration Change Management Process Optimization Data Analysis UAT & SIT Testing Project Management Business Process Modeling Cross-Functional Collaboration Solution Design Backlog Management Scrum

Schwerpunkte

Business Analysis, Project Leadership & System Integration
  • Requirements elicitation, documentation, and traceability (functional, technical, system)
  • BPMN-based end-to-end process modeling (as-is/ to-be)
  • Payment orchestration design: bank integrations, account-based payments, multi-channel flows
  • Requirement specification (functional & system level)
  • Business rules definition & parameterization to reduce IT dependency
  • Modular and reusable process design for multi-product platforms
  • Workflow decoupling, output standardization, and automation
  • KPI-driven process design & optimization for financial services
  • Requirement refinement & decomposition (epics ? user stories ? acceptance criteria)
Agile Delivery & Governance
  • Agile/ SAFe/ Scrum frameworks
  • Backlog refinement, user stories, acceptance criteria, sprint planning
  • RACI, change management, governance frameworks for process & payment initiatives
  • Workshop facilitation and cross-functional knowledge transfer
Multi-Market & Regulatory Awareness
  • Multi-product, multi-market process scalability
  • Compliance and data protection awareness (e.g., GDPR, payment security, authentication flows)
  • Public sector and government-related system exposure within regulated and large-scale digital environments
  • Ability to adapt core processes to local market and partner-specific requirements
Process, BPM & Technology Tools
  • Process & Payments
    • BPMN 2.0, Camunda BPM (working knowledge), DMN
  • Project & Delivery
    • JIRA, Azure DevOps, ClickUp, Confluence, Agile/ SAFe tools
  • CRM & ITSM
    • Microsoft Dynamics 365, ServiceNow
  • Design & Process Modeling
    • Figma, Microsoft Visio, Balsamiq (wireframing, process visualization, UX flows)
  • Data & Analytics
    • Power BI, SQL (MySQL), Advanced Excel, Microsoft Power Automate
  • Payment Integration/ API
    • ?RESTful API orchestration, bank system integrations, payment workflow automation

Produkte / Standards / Erfahrungen / Methoden

Profile
Senior Business Analyst and Project Lead with 10+ years of experience delivering complex digital platforms across financial services, regulated environments, and large-scale enterprise systems. Extensive experience leading requirements engineering, coordinating cross-functional delivery and driving end-to-end implementation across Agile teams. Proven ability to manage multiple initiatives in fast-paced environments while aligning business, product and engineering stakeholders. Experienced in leading delivery coordination, managing timelines, dependencies and cross-team execution across complex initiatives. Strong technical background in system integration, APIs and data flows, with hands-on involvement in SQL analysis, backend collaboration, API validation and testing (UAT) activities. Skilled in translating complex business needs into structured, scalable and testable solutions. Comfortable operating in complex environments with a balance of strategy and execution, ensuring alignment between business objectives and technical delivery. Exposure to government-related and public-sector-aligned initiatives within large-scale digital transformation programs.

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