Within Radical IT Transformation (RAITT) as a Technical Product Owner I am ensuring customer service is getting covered entirely with newly-implemented systems and processes. Main activities - backlog maintenance, item prioritization, epic to feature breakdown, feature ownership, stakeholder management and delivering customer-oriented software - are concentrated around the CRM switch from legacy systems to Salesforce. Requirement engineering together with Business analysts was also one of my main activities. I have been working on agnostic service processes (all kinds of change and in-life scenarios) as well as on specific development for fixed network, digital and mobile products. Whilst doing so, there have always been touchpoints to a lot of other systems such as invoice system, self-service portal or Sales console. In order to guarantee successful software delivery fulfilling stakeholders? expectations, system demos have been prepared and shown by me, too.
TELEFONICA (O2)
remote
2 Jahre 3 Monate
2020-03 - 2022-05
CONNECTED DOMESTIC APPLIANCES
MOBILE APP DEVELOPMENT
MOBILE APP DEVELOPMENT
With the first connected airfryer, Philips entered the era of IoT. During the project which took about one year for launching the first series, I was responsible for the wholesome experience: ideation, designing, developing and executing on the mobile development side. All other projects that include app development were guided by me on both platforms (Android/iOS) as well as the firmware development coordination. Since then I was the main product owner for all connected domestic appliances which require connectivity with Philips? mobile application ?NutriU?. Teams I worked with were based in the Netherlands, Croatia, Austria, China, Singapore and occasionally from all other parts of the world where the app was about to be released.
PHILIPS
remote, Austria
2 Jahre 9 Monate
2017-07 - 2020-03
IMPLEMENTATION OF AN OMNICHANNEL SOLUTION - 3 BANKING PRODUCTS
Product Owner
Product Owner
In order to cope with the market?s trends, BKS decided to collaborate with a Netherlands-based leader in fintech. The project was led internationally and cross-functionally where I was the product owner. The scope was to introduce a new web application with interfaces to existing systems. This was managed by 3 products visible on BKS web pages, whereas the software product itself is the enabler in the background to add new products in short time frames. Being the product owner within this agile project, I contributed by deciding, writing user stories, creating timelines and roadmaps. Main parts of the whole construction were my ideas built during the preparation phase in the internal project. This internal project was also led by me, all business analysis, governance in marketing, presentations and communication with the stakeholders were done by me. The launch successfully happened in September 2019 after two years of brainstorming, concepting and finally developing. Return of investment happened earlier than calculated.
BKS BANK
8 Monate
2016-11 - 2017-06
MIGRATION NEW INTRANET - KNOWLEDGE MANAGEMENT
The old wiki intranet solution had to be replaced with a specialized version. During my time in Stuttgarter, as the project manager I ensured the installation of the software itself and guaranteed the transfer of all contents.
STUTTGARTER VERSICHERUNG
10 Monate
2016-08 - 2017-05
INTRODUCTION SOFT PHONE - PHONE SYSTEM
Stuttgarter was looking for a project manager to lead the introduction of a soft phone system in order to replace all hardware telephones within the company. During the project, requirements had to be gathered from all important stakeholders. Consecutively, the vendor choice was done based on the stakeholders? demandings. Within a small team of developers everything was done to successfully replace hardware phones with the new open source solution.
STUTTGARTER VERSICHERUNG
5 Monate
2016-12 - 2017-04
UPDATE OF ACD SOFTWARE - PHONE SYSTEM
Project Manager
Project Manager
As a project manager I led the update of a new automatic call distribution software. During the project, workflows, call routing and operators had to be specialized. Work was done in an agile way with cross-functional teams.
STUTTGARTER VERSICHERUNG
1 Jahr 5 Monate
2014-11 - 2016-03
CHANGE OF ACD SOFTWARE - PHONE SYSTEM
A new ACD software had to be introduced. As part of the project team I was responsible for a few major tasks like documenting work and call flows as well as the collection of business requirements.
VPV VERSICHERUNG
2 Jahre 10 Monate
2012-02 - 2014-11
DWH IMPLEMENTATION - PHONE SYSTEM
As part of the project team I was responsible for gathering business requirements and communicating them to developers.
VPV VERSICHERUNG
Aus- und Weiterbildung
Aus- und Weiterbildung
3 Jahre 8 Monate
2017-04 - 2020-11
Study - Business administration
Master of Science, FU Hagen
Master of Science
FU Hagen
I concentrated on information technologies to enrich my IT knowledge. Emphasis was on moduls like C#, C++, Java and Pascal
3 Jahre 1 Monat
2011-10 - 2014-10
Study - Business administration
Bachelor of Arts, Baden-Wuerttemberg Cooperative State University, Stuttgart
Bachelor of Arts
Baden-Wuerttemberg Cooperative State University, Stuttgart
Graduated in cooperation with VPV Versicherungen. Due to its dual character, I managed to get my studies done in 1,5 years. Focus was on economics with a myriad of insurance modules.
05/2022 - heute Firma: TELEFONICA, MÜNCHEN Position: PRODUCT OWNER Working within radical IT transformation (RAITT) as technical product owner. Guiding switch from legacy customer service system to newly-implemented Salesforce Service Console. Acting as an interface between Business and architecture.
04/2020 - 05/2022 Firma: PHILIPS, KLAGENFURT Position: PRODUCT OWNER Acting as the lead product owner I was creating sophisticated solutions in the area of IoT domestic appliances. Since launching Philips? first connected kitchen appliance I was responsible for a whole series of new connected devices. Working with team size 10-20 members depending on the project.
07/2017 - 03/2020 Firma: BKS BANK, KLAGENFURT Position: PRODUCT OWNER As the lead product owner I was transforming traditional ways of banking into digital solutions. Ideas created by me were deployed to production.
08/2016 - 06/2017 Firma: STUTTGARTER VERSICHERUNG, STUTTGART Position: OPERATIONS MANAGER Here I was accelerating the business by introducing new software to their customer service centers as well as a new intranet.
09/2011 - 07/2016 Firma: VPV VERSICHERUNGEN, STUTTGART Position: PROCESS MANAGER During my five years in VPV, I finished my studies in 2014. The whole time I have been working on IT projects such as DWH implementation, intranet migration or ACD software development.
Einsatzorte
Einsatzorte
Deutschland, Schweiz, Österreich
möglich
Projekte
Projekte
3 Jahre 2 Monate
2022-05 - 2025-06
TRANSFORMATION PROJECT
Technical Product Owner
Technical Product Owner
Within Radical IT Transformation (RAITT) as a Technical Product Owner I am ensuring customer service is getting covered entirely with newly-implemented systems and processes. Main activities - backlog maintenance, item prioritization, epic to feature breakdown, feature ownership, stakeholder management and delivering customer-oriented software - are concentrated around the CRM switch from legacy systems to Salesforce. Requirement engineering together with Business analysts was also one of my main activities. I have been working on agnostic service processes (all kinds of change and in-life scenarios) as well as on specific development for fixed network, digital and mobile products. Whilst doing so, there have always been touchpoints to a lot of other systems such as invoice system, self-service portal or Sales console. In order to guarantee successful software delivery fulfilling stakeholders? expectations, system demos have been prepared and shown by me, too.
TELEFONICA (O2)
remote
2 Jahre 3 Monate
2020-03 - 2022-05
CONNECTED DOMESTIC APPLIANCES
MOBILE APP DEVELOPMENT
MOBILE APP DEVELOPMENT
With the first connected airfryer, Philips entered the era of IoT. During the project which took about one year for launching the first series, I was responsible for the wholesome experience: ideation, designing, developing and executing on the mobile development side. All other projects that include app development were guided by me on both platforms (Android/iOS) as well as the firmware development coordination. Since then I was the main product owner for all connected domestic appliances which require connectivity with Philips? mobile application ?NutriU?. Teams I worked with were based in the Netherlands, Croatia, Austria, China, Singapore and occasionally from all other parts of the world where the app was about to be released.
PHILIPS
remote, Austria
2 Jahre 9 Monate
2017-07 - 2020-03
IMPLEMENTATION OF AN OMNICHANNEL SOLUTION - 3 BANKING PRODUCTS
Product Owner
Product Owner
In order to cope with the market?s trends, BKS decided to collaborate with a Netherlands-based leader in fintech. The project was led internationally and cross-functionally where I was the product owner. The scope was to introduce a new web application with interfaces to existing systems. This was managed by 3 products visible on BKS web pages, whereas the software product itself is the enabler in the background to add new products in short time frames. Being the product owner within this agile project, I contributed by deciding, writing user stories, creating timelines and roadmaps. Main parts of the whole construction were my ideas built during the preparation phase in the internal project. This internal project was also led by me, all business analysis, governance in marketing, presentations and communication with the stakeholders were done by me. The launch successfully happened in September 2019 after two years of brainstorming, concepting and finally developing. Return of investment happened earlier than calculated.
BKS BANK
8 Monate
2016-11 - 2017-06
MIGRATION NEW INTRANET - KNOWLEDGE MANAGEMENT
The old wiki intranet solution had to be replaced with a specialized version. During my time in Stuttgarter, as the project manager I ensured the installation of the software itself and guaranteed the transfer of all contents.
STUTTGARTER VERSICHERUNG
10 Monate
2016-08 - 2017-05
INTRODUCTION SOFT PHONE - PHONE SYSTEM
Stuttgarter was looking for a project manager to lead the introduction of a soft phone system in order to replace all hardware telephones within the company. During the project, requirements had to be gathered from all important stakeholders. Consecutively, the vendor choice was done based on the stakeholders? demandings. Within a small team of developers everything was done to successfully replace hardware phones with the new open source solution.
STUTTGARTER VERSICHERUNG
5 Monate
2016-12 - 2017-04
UPDATE OF ACD SOFTWARE - PHONE SYSTEM
Project Manager
Project Manager
As a project manager I led the update of a new automatic call distribution software. During the project, workflows, call routing and operators had to be specialized. Work was done in an agile way with cross-functional teams.
STUTTGARTER VERSICHERUNG
1 Jahr 5 Monate
2014-11 - 2016-03
CHANGE OF ACD SOFTWARE - PHONE SYSTEM
A new ACD software had to be introduced. As part of the project team I was responsible for a few major tasks like documenting work and call flows as well as the collection of business requirements.
VPV VERSICHERUNG
2 Jahre 10 Monate
2012-02 - 2014-11
DWH IMPLEMENTATION - PHONE SYSTEM
As part of the project team I was responsible for gathering business requirements and communicating them to developers.
VPV VERSICHERUNG
Aus- und Weiterbildung
Aus- und Weiterbildung
3 Jahre 8 Monate
2017-04 - 2020-11
Study - Business administration
Master of Science, FU Hagen
Master of Science
FU Hagen
I concentrated on information technologies to enrich my IT knowledge. Emphasis was on moduls like C#, C++, Java and Pascal
3 Jahre 1 Monat
2011-10 - 2014-10
Study - Business administration
Bachelor of Arts, Baden-Wuerttemberg Cooperative State University, Stuttgart
Bachelor of Arts
Baden-Wuerttemberg Cooperative State University, Stuttgart
Graduated in cooperation with VPV Versicherungen. Due to its dual character, I managed to get my studies done in 1,5 years. Focus was on economics with a myriad of insurance modules.
05/2022 - heute Firma: TELEFONICA, MÜNCHEN Position: PRODUCT OWNER Working within radical IT transformation (RAITT) as technical product owner. Guiding switch from legacy customer service system to newly-implemented Salesforce Service Console. Acting as an interface between Business and architecture.
04/2020 - 05/2022 Firma: PHILIPS, KLAGENFURT Position: PRODUCT OWNER Acting as the lead product owner I was creating sophisticated solutions in the area of IoT domestic appliances. Since launching Philips? first connected kitchen appliance I was responsible for a whole series of new connected devices. Working with team size 10-20 members depending on the project.
07/2017 - 03/2020 Firma: BKS BANK, KLAGENFURT Position: PRODUCT OWNER As the lead product owner I was transforming traditional ways of banking into digital solutions. Ideas created by me were deployed to production.
08/2016 - 06/2017 Firma: STUTTGARTER VERSICHERUNG, STUTTGART Position: OPERATIONS MANAGER Here I was accelerating the business by introducing new software to their customer service centers as well as a new intranet.
09/2011 - 07/2016 Firma: VPV VERSICHERUNGEN, STUTTGART Position: PROCESS MANAGER During my five years in VPV, I finished my studies in 2014. The whole time I have been working on IT projects such as DWH implementation, intranet migration or ACD software development.
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