Aufbau des neuen RWE ServicePortals

End-2-End implementation of ITSM solutions based on ServiceNow, i.e. Functional tool concepts, Service Design, ServiceNow Implementation & Operation, ITSM solution design

• Running POC, preparing ITSM Tool Decision
• Requirements Engineering, Story creation, Setting up Plattform
• Configure SSO
• Enable Incident, Asset & Service Portal
• Developing Business Service Request’s
• Evangelize regarding ServiceNow inside the company for acceptance

End-2-End implementation of ITSM solutions based on ServiceNow, i.e. Enhancements concept, Service Design, ServiceNow Implementation & Operation. Requirements Engineering. Breakdown of requirements and implementation
of them. Optimization of implemented solutions.

End-2-End implementation of ITSM solutions based on ServiceNow On Premise, i.e. Functional tool concepts, Service Design, ServiceNow Implementation & Operation, ITSM solution design. Requirements Engineering. Breakdown of requirements and implementation of them. Optimization of implemented solutions.

End-2-End implementation of Finance Module based on ServiceNow, i.e. Solution Design& Concept, ServiceNow Implementation & Operation. Requirements Engineering. Breakdown of requirements and implementation of them. Optimization of implemented solutions.

End-2-End implementation of ITSM solutions based on ServiceNow, i.e. Functional tool concepts, Service Design, ServiceNow Implementation & Operation, ITSM solution design.
Requirements Engineering. Breakdown of requirements and implementation of them. Optimization of implemented solutions.
Full support in testing, defect managing and bug fixing.

End-2-End implementation of ITSM solutions based on ServiceNow On Premise, i.e. Functional tool concepts, Service Design, ServiceNow Implementation & Operation, ITSM solution design. Requirements Engineering. Breakdown of requirements and implementation of them. Optimization of implemented solutions. Full support in testing, defect managing and bug fixing.

Gathering requirement to create a prototype. Leading ad supporting customer to implement functions by himself. Breakdown of requirements and implementation of them. Optimization of implemented solutions.

Breakdown of requirements and implementation of them. Optimization of implemented solutions. Creating new services and support the quality team at testing the services with different roles.

Breakdown of requirements and implementation of them. Optimization of implemented solutions. Creating new services and support the quality team at testing the services with different roles.

• Proactive error management and detection of leaks and risks. Analyze and priories incidents and errors as a part of helpdesk. Packaging and coordinating the delivery of changes and bug fixes.
• Being part of the technical lead team for validation of improvements concerning the system stability. Processing root cause analyses and supporting the test and integration center for higher quality in testing.
• Estimation of delivery from the viewpoint of operations and project lead of operation from development team.
• Enlargements of responsibility’s because of the new applications from tmobile shop and the customer self-service portals. Integration of the new software components in the complex delivery and change scenario.

• Proactive error management and detection of leaks and risks. Analyze and priories incidents and errors as a part of helpdesk. Packaging and coordinating the delivery of changes and bug fixes.
• Being part of the technical lead team for validation of improvements concerning the system stability. Processing root cause analyses and supporting the test and integration center for higher quality in testing.
• Estimation of delivery from the viewpoint of operations and project lead of operation from development team.

Proactive error management and detection of leaks and risks. Analyze and priories incidents and errors as a part of helpdesk. Packaging and coordinating the delivery of changes and bug fixes.

Development and customization of the store search from the German telecom stores “T-Punkt”. Implementation of a converter for import of t-punkt location with automatically geocoding via geo provider PTV.

Development of a location based search with included map based search. Implementation and configuration of crawlers and search indexing. Implementation of interfaces for a lot of content delivery from the complete German telecom publishing. Implementation of content extraction of crawled content from the internet.

Modeling of system as three tier architecture. Development of the whole system with j2ee, java2 and creation of the business framework with entity and session beans. Clients was developed swing based and jsp based for web. Connections implemented with soap.