Working in co-ordination with PMs, DMs, BU Owners, and AMs for project?s delivery at a scale of 0.5-1 million USD
Liaising with Development teams and Stakeholders of various disciplines like development, finance and business to deliver project/s
Driving programs with good program health through Metrics driven strategies.
Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions and improving customer satisfaction
Demonstrated excellence in performing and supporting audits, while initiating and tracking non-conformance and corrective actions
Mitigating roadblocks for the team by leading them to correct team / SPOC.
Client onboarding post deal is won and complete the documentations like NDA, MSA, SOW etc.
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, Account Planning - Building a comprehensive account plan, Submit accurate sales forecasting within +/- 10% variance. Driving revenues within the assigned Account. Cost Negotiations with client for closing the deal and maximize profit
Served as the lead point of contact for all customer account management matters
Maintain client specific reports and publish the same to the stakeholders and have periodic reviews
Internal liaison to ensure delivery as per committed SLAs
Clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
Developed Project metrics derived from raw company data to track improvements in organizational efficiency
Facilitating Delivery Unit?s and Project?s Review meetings with the Advisor on weekly, bi-weekly and monthly basis
Communicated with the delivery team and implemented the organization?s operational guidelines, standards and policies
Training and educating the team on following all agile methodologies like all the required fields are filled in Jira
Facilitated continues improvement
Encouraging the team to provide insights in improvements/ suggestions to make the project better through Retrospective meetings
Certified Internal Auditor and Lead Auditor Transition training for ISO 9001:2015
Incture Technologies Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08
Use of coordination and planning skills
Lead & Sr. Analyst PPSMServiceNowRemedyRTM ITSM Tools...
Lead & Sr. Analyst PPSM
Used coordination and planning skills to achieve results according to schedule.
Performed duties in accordance with all applicable standards, policies, and regulatory guidelines as per client requirements.
Reporting KPI?s to stakeholders through structured communication weekly, monthly, and quarterly.
MIS reporting periodically as per the SOW KPI?s on Change & Release Mgmt., Incident Mgmt., Problem Mgmt., Service delivery.
Service Delivery - Ensured ITIL concepts are adhered.
Handled day-to-day running of delivery unit, ensuring high levels of productivity and progression.
Resolved problems, improved operations, and provided exceptional service.
ServiceNowRemedyRTM ITSM ToolsSharePointMS TeamsMS ProjectMS
Excel & MS PowerPoint and Accenture internal application tools for project deliverycapacity planningdemand management and metrics reporting
Accenture Solutions Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08
Associate Management
Associate Manager PPSM
Associate Manager PPSM
Proved successful working within tight deadlines and fast-paced atmosphere.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and implemented performance effective working relationships.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.
Identified issues, analyzed information and provided solutions to problems.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Change & Release Manager ? for SAP APEL & AICL regions.
Investigated and resolved customers issues and complaints regarding operational matters ? Handled all queries and client feedback in a professional manner facilitated continues improvement.
Implemented ServiceNow tool for the BU, ensured new process changes are followed by facilitating orientations sessions and trainings.
Working closely with PM?s, Leads and delivery team members to make sure of no recurring incidents.
Implemented CAPA for deviations, which resulted in processes compliance increase by 10-15%
Drive the Project Transition successfully with all documentation and trainings.
Monitored and tracked project progress and performance against project plans using MS Project, Excel.
Participated in Client Audits
Accenture Solutions Private Limited
Aus- und Weiterbildung
Aus- und Weiterbildung
1 Jahr 11 Monate
2005-08 - 2007-06
Marketing and HRM
Master of Business Administration, The ICFAI University, Dehradun
Master of Business Administration
The ICFAI University, Dehradun
4 Jahre 7 Monate
2000-08 - 2005-02
Electronics & Communications Engineering
Bachelor of Engineering, Visvesvaraya Technological University, Belgaum
Bachelor of Engineering
Visvesvaraya Technological University, Belgaum
Certifications
Prince2® Foundation in Project Management
Project Management course by MSME Development Institute Chennai
Working in co-ordination with PMs, DMs, BU Owners, and AMs for project?s delivery at a scale of 0.5-1 million USD
Liaising with Development teams and Stakeholders of various disciplines like development, finance and business to deliver project/s
Driving programs with good program health through Metrics driven strategies.
Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions and improving customer satisfaction
Demonstrated excellence in performing and supporting audits, while initiating and tracking non-conformance and corrective actions
Mitigating roadblocks for the team by leading them to correct team / SPOC.
Client onboarding post deal is won and complete the documentations like NDA, MSA, SOW etc.
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, Account Planning - Building a comprehensive account plan, Submit accurate sales forecasting within +/- 10% variance. Driving revenues within the assigned Account. Cost Negotiations with client for closing the deal and maximize profit
Served as the lead point of contact for all customer account management matters
Maintain client specific reports and publish the same to the stakeholders and have periodic reviews
Internal liaison to ensure delivery as per committed SLAs
Clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
Developed Project metrics derived from raw company data to track improvements in organizational efficiency
Facilitating Delivery Unit?s and Project?s Review meetings with the Advisor on weekly, bi-weekly and monthly basis
Communicated with the delivery team and implemented the organization?s operational guidelines, standards and policies
Training and educating the team on following all agile methodologies like all the required fields are filled in Jira
Facilitated continues improvement
Encouraging the team to provide insights in improvements/ suggestions to make the project better through Retrospective meetings
Certified Internal Auditor and Lead Auditor Transition training for ISO 9001:2015
Incture Technologies Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08
Use of coordination and planning skills
Lead & Sr. Analyst PPSMServiceNowRemedyRTM ITSM Tools...
Lead & Sr. Analyst PPSM
Used coordination and planning skills to achieve results according to schedule.
Performed duties in accordance with all applicable standards, policies, and regulatory guidelines as per client requirements.
Reporting KPI?s to stakeholders through structured communication weekly, monthly, and quarterly.
MIS reporting periodically as per the SOW KPI?s on Change & Release Mgmt., Incident Mgmt., Problem Mgmt., Service delivery.
Service Delivery - Ensured ITIL concepts are adhered.
Handled day-to-day running of delivery unit, ensuring high levels of productivity and progression.
Resolved problems, improved operations, and provided exceptional service.
ServiceNowRemedyRTM ITSM ToolsSharePointMS TeamsMS ProjectMS
Excel & MS PowerPoint and Accenture internal application tools for project deliverycapacity planningdemand management and metrics reporting
Accenture Solutions Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08
Associate Management
Associate Manager PPSM
Associate Manager PPSM
Proved successful working within tight deadlines and fast-paced atmosphere.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and implemented performance effective working relationships.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Exceeded goals through effective task prioritization and great work ethic.
Identified issues, analyzed information and provided solutions to problems.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Change & Release Manager ? for SAP APEL & AICL regions.
Investigated and resolved customers issues and complaints regarding operational matters ? Handled all queries and client feedback in a professional manner facilitated continues improvement.
Implemented ServiceNow tool for the BU, ensured new process changes are followed by facilitating orientations sessions and trainings.
Working closely with PM?s, Leads and delivery team members to make sure of no recurring incidents.
Implemented CAPA for deviations, which resulted in processes compliance increase by 10-15%
Drive the Project Transition successfully with all documentation and trainings.
Monitored and tracked project progress and performance against project plans using MS Project, Excel.
Participated in Client Audits
Accenture Solutions Private Limited
Aus- und Weiterbildung
Aus- und Weiterbildung
1 Jahr 11 Monate
2005-08 - 2007-06
Marketing and HRM
Master of Business Administration, The ICFAI University, Dehradun
Master of Business Administration
The ICFAI University, Dehradun
4 Jahre 7 Monate
2000-08 - 2005-02
Electronics & Communications Engineering
Bachelor of Engineering, Visvesvaraya Technological University, Belgaum
Bachelor of Engineering
Visvesvaraya Technological University, Belgaum
Certifications
Prince2® Foundation in Project Management
Project Management course by MSME Development Institute Chennai
ITIL® 2011 Foundation
ISO 9001 & 27001 Certified Internal Auditor
PMP trained (preparing for certification)
Kompetenzen
Kompetenzen
Produkte / Standards / Erfahrungen / Methoden
Program Management
Service Delivery Management
Project Management, Agile & Scrum
Prince2
ITIL
Planning & Coordination
Analytical Skills
PMP & Scrum Master
MS Excel
MS PowerPoint
ServiceNow
Remedy
RTM
Jira ITSM Tools
SharePoint
MS Teams
MS Visio
MS Project
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Im Bereich Arbeitnehmerüberlassung / Personalvermittlung