Project Manager
Aktualisiert am 08.12.2023
Profil
Mitarbeiter eines Dienstleisters
Remote-Arbeit
Verfügbar ab: 15.12.2023
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters
English
fluent

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

2 Jahre 3 Monate
2021-09 - heute

Managing PMO, Governance and Projects

PMO Manager & Scrum Master SharePoint MS Teams MS Visio ...
PMO Manager & Scrum Master
  • Managing PMO, Governance and Projects
  • Working in co-ordination with PMs, DMs, BU Owners, and AMs for project?s delivery at a scale of 0.5-1 million USD
  • Liaising with Development teams and Stakeholders of various disciplines like development, finance and business to deliver project/s
  • Driving programs with good program health through Metrics driven strategies.
  • Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions and improving customer satisfaction
  • Demonstrated excellence in performing and supporting audits, while initiating and tracking non-conformance and corrective actions
  • Mitigating roadblocks for the team by leading them to correct team / SPOC.
  • Client onboarding post deal is won and complete the documentations like NDA, MSA, SOW etc.
  • Building and maintaining strong, long-lasting customer relationships
  • Overseeing customer account management, Account Planning - Building a comprehensive account plan, Submit accurate sales forecasting within +/- 10% variance. Driving revenues within the assigned Account. Cost Negotiations with client for closing the deal and maximize profit
  • Served as the lead point of contact for all customer account management matters
  • Maintain client specific reports and publish the same to the stakeholders and have periodic reviews
  • Internal liaison to ensure delivery as per committed SLAs
  • Clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
  • Mentor the team members as required on need basis
SharePoint MS Teams MS Visio MS Project Jira MS Excel MS PowerPoint
Canarys Automations Limited
2 Jahre
2019-09 - 2021-08

various

PMO Manager SharePoint MS Teams MS Visio ...
PMO Manager
  • Internal Auditor for ISO 27001:2013 (ISMS)
  • Conduct training on Support Process Areas, enabling support departments
  • Coordinate Management Review Meeting

Project Facilitation
  • Participating in Kick off Meeting to understand the limitations, risks and assumptions in the project
  • Monthly process monitoring for compliance in all projects to ensure Quality Management System is followed
  • Collate and Monitor project KPIs, report to leadership and stakeholders periodically
  • Conducts Senior Management Review meeting for all projects chaired by Delivery Advisor, Director Delivery
  • Practiced Waterfall and Agile methodologies.
  • Roll out CSAT surveys for the completed projects, capture the scores and publish the details
  • Ensure lessons learnt and best practices are captured in the project and taken to org knowledge repository
  • Ensure that both client and organisation Quality Management Systems are well applied on the project
SharePoint MS Teams MS Visio MS Project Jira MS Excel MS PowerPoint
Incture Technologies Private Limited
2 Jahre
2019-09 - 2021-08

Development of project metrics

PMO Manager
PMO Manager
  • Developed Project metrics derived from raw company data to track improvements in organizational efficiency
  • Facilitating Delivery Unit?s and Project?s Review meetings with the Advisor on weekly, bi-weekly and monthly basis
  • Communicated with the delivery team and implemented the organization?s operational guidelines, standards and policies
  • Training and educating the team on following all agile methodologies like all the required fields are filled in Jira
  • Facilitated continues improvement
  • Encouraging the team to provide insights in improvements/ suggestions to make the project better through Retrospective meetings
  • Certified Internal Auditor and Lead Auditor Transition training for ISO 9001:2015
Incture Technologies Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08

Use of coordination and planning skills

Lead & Sr. Analyst PPSM ServiceNow Remedy RTM ITSM Tools ...
Lead & Sr. Analyst PPSM
  • Used coordination and planning skills to achieve results according to schedule.
  • Performed duties in accordance with all applicable standards, policies, and regulatory guidelines as per client requirements.
  • Reporting KPI?s to stakeholders through structured communication weekly, monthly, and quarterly.
  • MIS reporting periodically as per the SOW KPI?s on Change & Release Mgmt., Incident Mgmt., Problem Mgmt., Service delivery.
  • Service Delivery - Ensured ITIL concepts are adhered.
  • Handled day-to-day running of delivery unit, ensuring high levels of productivity and progression.
  • Resolved problems, improved operations, and provided exceptional service.
ServiceNow Remedy RTM ITSM Tools SharePoint MS Teams MS Project MS Excel & MS PowerPoint and Accenture internal application tools for project delivery capacity planning demand management and metrics reporting
Accenture Solutions Private Limited
5 Jahre 1 Monat
2014-08 - 2019-08

Associate Management

Associate Manager PPSM
Associate Manager PPSM
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and implemented performance effective working relationships.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Change & Release Manager ? for SAP APEL & AICL regions.
  • Investigated and resolved customers issues and complaints regarding operational matters ? Handled all queries and client feedback in a professional manner facilitated continues improvement.
  • Implemented ServiceNow tool for the BU, ensured new process changes are followed by facilitating orientations sessions and trainings.
  • Working closely with PM?s, Leads and delivery team members to make sure of no recurring incidents.
  • Implemented CAPA for deviations, which resulted in processes compliance increase by 10-15%
  • Drive the Project Transition successfully with all documentation and trainings.
  • Monitored and tracked project progress and performance against project plans using MS Project, Excel.
  • Participated in Client Audits
Accenture Solutions Private Limited

Aus- und Weiterbildung

1 Jahr 11 Monate
2005-08 - 2007-06

Marketing and HRM

Master of Business Administration, The ICFAI University, Dehradun
Master of Business Administration
The ICFAI University, Dehradun
4 Jahre 7 Monate
2000-08 - 2005-02

Electronics & Communications Engineering

Bachelor of Engineering, Visvesvaraya Technological University, Belgaum
Bachelor of Engineering
Visvesvaraya Technological University, Belgaum

Kompetenzen

Produkte / Standards / Erfahrungen / Methoden

Program Management
Service Delivery Management
Project Management, Agile & Scrum
Prince2
ITIL
Planning & Coordination
Analytical Skills
PMP & Scrum Master
MS Excel
MS PowerPoint
ServiceNow
Remedy
RTM
Jira ITSM Tools
SharePoint
MS Teams
MS Visio
MS Project

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