Profile

• As Senior Manager I am experienced in Transition, Transformation, Service & Service Delivery Management, Provider Management also in IT departmental and interims management.
• During recent years, I worked on IT projects/programs across multiple platforms and industries. This jointly with major IT companies e.g. such as IBM, ATOS, BULL and for major clients like Deutsche Bank, UniCredit, Daimler Truck and Munich Re.

I do bring with me current skills and experience in

• IT Service Transition and Transformation ?best practice?, including local and global delivery
• Service Delivery Management with distributed teams, local, near- and offshore
• Outsourcing with employee transfer (BGB §613a)
• Project Management ?IBM best practice?
• Provider Management
• Critical Situation Management
• IT Service Management
• IT Processes ITIL ? ITSM
• IAM ? Identity Access Management
• Application Life Cycle Management
• IT Risk Management incl. IT Internal Control System based on COBIT framework
• Audit management, Remediation projects and Status reporting
• IT Compliance according to MaRisk/ BAIT
• Excellent communication skills, including c-level
• Cultural awareness and management of multinational teams
• Extended work experience in Spanish speaking countries e.g. Venezuela
• International work experience with the U.S., India, Japan and the Philippines

Project Management

• ITIL ? ITSM Service-, Incident-, Problem and Change Management.
• IT Process harmonization including moderation/leading seminars and workshops.
• Best Practice Project planning-, structuring-, budgeting-, controlling-, execution- and reporting

Methodologies and Frameworks

BAFIN and ECB / DORA regulations, DSGVO, BSI IT-Grundschutz, MaRisk, BAIT, COBIT Governance and IBM Global Services Method

Prior to 2000

• Several years of work in Venezuela.
• Military service in the German Navy on board of the training ship ?DEUTSCHLAND?.