Organization and enabling a value Stream for C/4 implementation in a big European SAP Rollout Project with SAfe 5.1. Synchronizing Prozesses with S/4 Backend and all Countries. Architectural runway set up and Scrum Master. Supporting Product Owner to define Stories. Hands on prototyping and customizing in the Systems.
Project:
The goal of this Project is to build an integrated sales process within the involved the entire systems by enhancing the data structures, building new Web Services and optimizing the sales processes to achieve a much faster maintenance time for creating quotes and contracts in the area of corporate clients with many locations.
For this, a new workflow is being built between the systems to create quotes and contracts and a following sales reporting on top. In this project my role is to consult between business and development and to drive the local development team as well as other software distributers and consultants. For achieving this goal, a deep dive into the utilities Processes was necessary in order to understand the attributes of a complex price calculation. Also this was my first Project as a scrum master, where I Introduced Agile methods and tools like Bugzilla /Kanban to manage the Project which helped the customer to clearly plan and monitor the progress. One other mayor task is to help the product owner to mature the requirements to enable prioritization and estimation before putting them into the backlog.
Projects
Implementing an Integrated Solution to transfer planning data between a cooperate Planner and Soptim Sales. Design and Customizing Coorperate Planner.
Project
Redefinition of the Sales Data Structure and KPI´s
All Sales Processes have been analyzed for action spots and optimized. New Reporting KPI´s have been developed.
Project
Software evaluation for the Sales Team and Implementation of Lead Management with Salesforce. Lead Management Funnel from Campaign to order + Reporting has been set up.
We are rolling out a SAP C4C Template within Europe. My responsibility is to manage the rollout by adapting the processes to the markets and ensuring the enablement of the markets to be onboarded on time.
Sales Cloud Campaigns, Reporting, Dashboards, Sales planning with Opportunities and Lead Management to start with?Marketing Cloud to come.
Implementation of Sales Cloud and Marketing Cloud. B2B Process: Lead to cash. Configuration and design of Sales Funnel Reporting. Lead generation and tracking from Marketing Cloud, newsletter campaigns, scoring. Lead, Opportunity, Quote and Contracts with integration into S/4 HANA. Configuration of Authorizations, territory management and Sales Units. I could benefit here from my combined knowledge of Cloud technology and Reporting Skills doing the 3th implementation of Marketing and Sales Cloud.
Preparatory tasks for an upcoming HANA upgrade. Fit to Standard analysis as part of an international S / 4 Hana migration. Mobile systems as well as the ERP backend and CRM are to be replaced by S / 4 HANA and sales force in the future. For this, all master and transactional data were analyzed. In particular, the data flows were documented as part of the processes relating to the service / spare parts business as well as the sale and rental of new vehicles and in the form of flow diagrams. A Documentation Role, which especially needed a deep understanding of integrative processes throughout all modules to solve the task.
Member of loyalty Scrum Team working with SAFE Methodology. Responsible driver for the Loyalty Solution. Design and decision preparation for the target landscape. Maturing of business requirements into assessable sprint work packages among other things: Loyalty Membership in CRM. Digital membership card, digital Coupon shop and coupon handling. Integration of Website und App. Interfacing additional Cloud Applications for Coupon Shop and coupon validation. Proof of Concept for Coupon/ Offer distributing from Hybris Marketing. Integration of Financial flow with FI S/4 Hana.
Verantwortlicher Teilprojektleiter Vertrieb für die Arbeitspakete:
Schwerpunkt:
Performance Optimierung. LSMW und Batch Input für Daten Korrekturen
1977 - 1981
Grundschule in Bremen
1981 - 1984
Otto - Hahn - Gymnasium Geesthacht
1984 - 1990
Heilwig Gymnasium Hamburg
Abschluss: Abitur
1992 - 1998
Studium:
Maschinenbau Ingenieur mit Schwerpunkt Fertigungstechnik und Betriebswirtschaft (BWL) an der HAW Hamburg
Abschluss:
Dipl. Ing. Maschinenbau, Diplomarbeit über die Einsetzbarkeit von Sales Force Automation im Mittelstand
Schulungen und Zertifizierungen:
SAP R/3 Überblick (SAP 20)
Prozesse im Vertrieb (LO150)
Vertrieb (LO 605)
Lieferprozesse (LO610)
Fakturierung (LO615)
Preisfindung (LO620)
ABAP Workbench: Grundlagen (BC400)
Service Management (LO110)
CRM Überblick (CR010),
Mobile Sales (CR200)
Mobile Service (CR210)
Middlware Administration (CR500)
Workbench (CR310)
Projektsystem, IS-U
Prozesse in Logistics Execution (LO140)
Archive Link, IXOS eContext for SAP zertifiziert
BI TBW10, TBW20
580 WEB UI 7.0
HY760 Hybris Marketing
C4C 10, 12
PMI and SCRUM
SAfe Agilist
Scrum Master, Architect, Solution Consultant
Berufserfahrung:
Praktikum Maschinenbau, Firma Pretsch, Hamburg
Praktikum Gießerei, Firma Mayer, München
Praktikum Maschinenbau, Firma Sisecam, Istanbul/ Türkei. Mitarbeit in der Fertigungsplanung und Qualitätssicherung. Rüstungs- und Glasindustrie.
Praktikum Werbeagentur, Björn Carstensen, Hamburg. Bildbearbeitung und Werbetexterstellung.
Mitarbeiter Vertrieb, Film und Theaterausstattung GmbH, Hamburg. Vertrieb von Requisiten.
Mitarbeiter im Institut für Getriebetechnik der Bundeswehr, Hamburg. Programierung und Technische Optimierung von Kupplungsversuchen.
SAP Berater bei der itelligence AG, Hamburg. SAP Beratung SD, CD, CRM
Senior SAP Berater bei der GFT AG, Hamburg. SAP Beratung CRM, Portals, IS-U. CRM Projektleiter und Business Development Verantwortung für den CRM- Bereich.
Freiberuflicher SAP Berater ERP/ CRM ? / Logistik/ BI / S/4 Cloud
1998 - 2002
Angestellter Berater der itelligence AG
2000 - 2002
Project Manager bei Global Future Technologie (GFT)
2002 - heute
Freiberuflicher Berater
Kompetenzen:
Hohe soziale und fachliche Kompetenz
Erfahrung in SAP CRM, BI, SD, CS, C/4 Sales, Hybris Marketing, Salesforce
Teamplayer und Team Leader
Methodisch, Strategisch, Innovativ
Scrum Master und Agile Coach
SAP Business Process Management Skills:
BPM Skills bilden die oft fehlende, kommunikative Brücke zwischen den Fachabteilungen und der IT
Fast 70 Prozent der IT Implementierungen in den USA haben die angestrebten Ziele wegen fehlender BPM Skills nicht erreicht. (Mario Herger, SAP)
BPM Skills können die Erfolgsrate in Projekten steigern.
Insbesondere in der Zeit einer rückgängigen Marktwirtschaft achten Unternehmen auf die Optimierung Ihrer vorhandenen Prozesse. Daher ist es wichtig, außer Applikations- Wissen auch Branchen- und Prozessmanagementwissen im Projekt zu platzieren.
Salesforce/ Vlocity
1 Projekt
SAP C/4 Sales:
5 Projekte
Customizing C4C Applikationen. Aktivitätsmanagement, Lead Management, Opportunity Management, Workflows.
Outlook Integration,
ERP- Cockpit
Personalisierung
Hybris Marketing:
3 Projekte
Segmentierung
Kampagnenausführung
Budget Planer
Predictive Analytics
Scoring
Customer Fact Sheet
Datenimport
SAP JAM
SAP CRM:
23 Projekte
Versionen CRM 1.0, 2.0, 4.0, 5.0, CIC, Web UI 7.04, Aktivitäten Management
CRM IC Sales , Marketing und ERP Logistik Integration
WEB UI Oberflächen Customizing und Erweiterung, BOL
ABAP und CRM BADI Wissen, Reports und Debugging.
Basics: Geschäftspartner, Org-Modell, Partnerfindung, Aktionen
Sales: Verkauf & Angebot, Leads, Opportunities, Konfigurator, Preisfindung
ERP Logistik Integration
Marketing: Kampagnen, Segment Builder, Trade Promotions,
Trade Promotion Management
Szenarien: Mobile Sales, CRM Online (IC WIN Client, IC Web Client), WEB UI , Internet Sales
External List Management (ELM) für Leads
Middleware Administration, ERP Stammdatenaustausch
Daten Migration mit LSMW
Berechtigungen
SAP BI:
4 Projekte
Versionen 3.0, 3.5, 7.0
Basis Installation
Manueller Datenimport
Datenextraktion aus CRM
Datenmodellierung
Bex Query Design
SAP SD:
8 Projekte
Versionen SAP R/3 4.0, 4.5, 4.6c, ECC 6.0
Angebots- und Auftragsabwicklung, Lieferung, Retouren, Rechnungsstellung
Variantenkonfiguration
Konsolidierungsabwicklung, Intercompany
Formulardruck
Integration FI/CO, MM, PP
Preisfindung
SAP CS:
4 Projekte
Versionen SAP R/3 4.6c, ECC 6.0
Service Management, Inhouse Repair, Wartung, Garantie
Beschwerdemanagement
Ressourcenplanung
Integration SD, FI, CO
Dynamischer Postenprozessor
Sonstige Erfahrung:
IS-U, 2 Projekte Version: 4.6.4
SAP Portals, 1 Projekt Version 5.0-6.0
Archivierung R/3 mit IXOS 1 Projekt
Workflows
Smart Forms, Word Integration
Legacy System Migration Workbench (LSMW)
Methoden / Werkzeuge:
PMI
PFITA
ASAP
Best Practice
SEP
Kanban
Sonst. Systemsoftware:
Mobile Application Studio (CRM)
Christal Reports
Visio
MS-Office (Word, Excel, PowerPoint, Project, Access)
Notes
ARIS
Adonis
Confluence
JIRA
Miro
Sonstiges:
WEB 2.0
SOA
CAD (CATIA, Autocad, Unigraphics)
Organization and enabling a value Stream for C/4 implementation in a big European SAP Rollout Project with SAfe 5.1. Synchronizing Prozesses with S/4 Backend and all Countries. Architectural runway set up and Scrum Master. Supporting Product Owner to define Stories. Hands on prototyping and customizing in the Systems.
Project:
The goal of this Project is to build an integrated sales process within the involved the entire systems by enhancing the data structures, building new Web Services and optimizing the sales processes to achieve a much faster maintenance time for creating quotes and contracts in the area of corporate clients with many locations.
For this, a new workflow is being built between the systems to create quotes and contracts and a following sales reporting on top. In this project my role is to consult between business and development and to drive the local development team as well as other software distributers and consultants. For achieving this goal, a deep dive into the utilities Processes was necessary in order to understand the attributes of a complex price calculation. Also this was my first Project as a scrum master, where I Introduced Agile methods and tools like Bugzilla /Kanban to manage the Project which helped the customer to clearly plan and monitor the progress. One other mayor task is to help the product owner to mature the requirements to enable prioritization and estimation before putting them into the backlog.
Projects
Implementing an Integrated Solution to transfer planning data between a cooperate Planner and Soptim Sales. Design and Customizing Coorperate Planner.
Project
Redefinition of the Sales Data Structure and KPI´s
All Sales Processes have been analyzed for action spots and optimized. New Reporting KPI´s have been developed.
Project
Software evaluation for the Sales Team and Implementation of Lead Management with Salesforce. Lead Management Funnel from Campaign to order + Reporting has been set up.
We are rolling out a SAP C4C Template within Europe. My responsibility is to manage the rollout by adapting the processes to the markets and ensuring the enablement of the markets to be onboarded on time.
Sales Cloud Campaigns, Reporting, Dashboards, Sales planning with Opportunities and Lead Management to start with?Marketing Cloud to come.
Implementation of Sales Cloud and Marketing Cloud. B2B Process: Lead to cash. Configuration and design of Sales Funnel Reporting. Lead generation and tracking from Marketing Cloud, newsletter campaigns, scoring. Lead, Opportunity, Quote and Contracts with integration into S/4 HANA. Configuration of Authorizations, territory management and Sales Units. I could benefit here from my combined knowledge of Cloud technology and Reporting Skills doing the 3th implementation of Marketing and Sales Cloud.
Preparatory tasks for an upcoming HANA upgrade. Fit to Standard analysis as part of an international S / 4 Hana migration. Mobile systems as well as the ERP backend and CRM are to be replaced by S / 4 HANA and sales force in the future. For this, all master and transactional data were analyzed. In particular, the data flows were documented as part of the processes relating to the service / spare parts business as well as the sale and rental of new vehicles and in the form of flow diagrams. A Documentation Role, which especially needed a deep understanding of integrative processes throughout all modules to solve the task.
Member of loyalty Scrum Team working with SAFE Methodology. Responsible driver for the Loyalty Solution. Design and decision preparation for the target landscape. Maturing of business requirements into assessable sprint work packages among other things: Loyalty Membership in CRM. Digital membership card, digital Coupon shop and coupon handling. Integration of Website und App. Interfacing additional Cloud Applications for Coupon Shop and coupon validation. Proof of Concept for Coupon/ Offer distributing from Hybris Marketing. Integration of Financial flow with FI S/4 Hana.
Verantwortlicher Teilprojektleiter Vertrieb für die Arbeitspakete:
Schwerpunkt:
Performance Optimierung. LSMW und Batch Input für Daten Korrekturen
1977 - 1981
Grundschule in Bremen
1981 - 1984
Otto - Hahn - Gymnasium Geesthacht
1984 - 1990
Heilwig Gymnasium Hamburg
Abschluss: Abitur
1992 - 1998
Studium:
Maschinenbau Ingenieur mit Schwerpunkt Fertigungstechnik und Betriebswirtschaft (BWL) an der HAW Hamburg
Abschluss:
Dipl. Ing. Maschinenbau, Diplomarbeit über die Einsetzbarkeit von Sales Force Automation im Mittelstand
Schulungen und Zertifizierungen:
SAP R/3 Überblick (SAP 20)
Prozesse im Vertrieb (LO150)
Vertrieb (LO 605)
Lieferprozesse (LO610)
Fakturierung (LO615)
Preisfindung (LO620)
ABAP Workbench: Grundlagen (BC400)
Service Management (LO110)
CRM Überblick (CR010),
Mobile Sales (CR200)
Mobile Service (CR210)
Middlware Administration (CR500)
Workbench (CR310)
Projektsystem, IS-U
Prozesse in Logistics Execution (LO140)
Archive Link, IXOS eContext for SAP zertifiziert
BI TBW10, TBW20
580 WEB UI 7.0
HY760 Hybris Marketing
C4C 10, 12
PMI and SCRUM
SAfe Agilist
Scrum Master, Architect, Solution Consultant
Berufserfahrung:
Praktikum Maschinenbau, Firma Pretsch, Hamburg
Praktikum Gießerei, Firma Mayer, München
Praktikum Maschinenbau, Firma Sisecam, Istanbul/ Türkei. Mitarbeit in der Fertigungsplanung und Qualitätssicherung. Rüstungs- und Glasindustrie.
Praktikum Werbeagentur, Björn Carstensen, Hamburg. Bildbearbeitung und Werbetexterstellung.
Mitarbeiter Vertrieb, Film und Theaterausstattung GmbH, Hamburg. Vertrieb von Requisiten.
Mitarbeiter im Institut für Getriebetechnik der Bundeswehr, Hamburg. Programierung und Technische Optimierung von Kupplungsversuchen.
SAP Berater bei der itelligence AG, Hamburg. SAP Beratung SD, CD, CRM
Senior SAP Berater bei der GFT AG, Hamburg. SAP Beratung CRM, Portals, IS-U. CRM Projektleiter und Business Development Verantwortung für den CRM- Bereich.
Freiberuflicher SAP Berater ERP/ CRM ? / Logistik/ BI / S/4 Cloud
1998 - 2002
Angestellter Berater der itelligence AG
2000 - 2002
Project Manager bei Global Future Technologie (GFT)
2002 - heute
Freiberuflicher Berater
Kompetenzen:
Hohe soziale und fachliche Kompetenz
Erfahrung in SAP CRM, BI, SD, CS, C/4 Sales, Hybris Marketing, Salesforce
Teamplayer und Team Leader
Methodisch, Strategisch, Innovativ
Scrum Master und Agile Coach
SAP Business Process Management Skills:
BPM Skills bilden die oft fehlende, kommunikative Brücke zwischen den Fachabteilungen und der IT
Fast 70 Prozent der IT Implementierungen in den USA haben die angestrebten Ziele wegen fehlender BPM Skills nicht erreicht. (Mario Herger, SAP)
BPM Skills können die Erfolgsrate in Projekten steigern.
Insbesondere in der Zeit einer rückgängigen Marktwirtschaft achten Unternehmen auf die Optimierung Ihrer vorhandenen Prozesse. Daher ist es wichtig, außer Applikations- Wissen auch Branchen- und Prozessmanagementwissen im Projekt zu platzieren.
Salesforce/ Vlocity
1 Projekt
SAP C/4 Sales:
5 Projekte
Customizing C4C Applikationen. Aktivitätsmanagement, Lead Management, Opportunity Management, Workflows.
Outlook Integration,
ERP- Cockpit
Personalisierung
Hybris Marketing:
3 Projekte
Segmentierung
Kampagnenausführung
Budget Planer
Predictive Analytics
Scoring
Customer Fact Sheet
Datenimport
SAP JAM
SAP CRM:
23 Projekte
Versionen CRM 1.0, 2.0, 4.0, 5.0, CIC, Web UI 7.04, Aktivitäten Management
CRM IC Sales , Marketing und ERP Logistik Integration
WEB UI Oberflächen Customizing und Erweiterung, BOL
ABAP und CRM BADI Wissen, Reports und Debugging.
Basics: Geschäftspartner, Org-Modell, Partnerfindung, Aktionen
Sales: Verkauf & Angebot, Leads, Opportunities, Konfigurator, Preisfindung
ERP Logistik Integration
Marketing: Kampagnen, Segment Builder, Trade Promotions,
Trade Promotion Management
Szenarien: Mobile Sales, CRM Online (IC WIN Client, IC Web Client), WEB UI , Internet Sales
External List Management (ELM) für Leads
Middleware Administration, ERP Stammdatenaustausch
Daten Migration mit LSMW
Berechtigungen
SAP BI:
4 Projekte
Versionen 3.0, 3.5, 7.0
Basis Installation
Manueller Datenimport
Datenextraktion aus CRM
Datenmodellierung
Bex Query Design
SAP SD:
8 Projekte
Versionen SAP R/3 4.0, 4.5, 4.6c, ECC 6.0
Angebots- und Auftragsabwicklung, Lieferung, Retouren, Rechnungsstellung
Variantenkonfiguration
Konsolidierungsabwicklung, Intercompany
Formulardruck
Integration FI/CO, MM, PP
Preisfindung
SAP CS:
4 Projekte
Versionen SAP R/3 4.6c, ECC 6.0
Service Management, Inhouse Repair, Wartung, Garantie
Beschwerdemanagement
Ressourcenplanung
Integration SD, FI, CO
Dynamischer Postenprozessor
Sonstige Erfahrung:
IS-U, 2 Projekte Version: 4.6.4
SAP Portals, 1 Projekt Version 5.0-6.0
Archivierung R/3 mit IXOS 1 Projekt
Workflows
Smart Forms, Word Integration
Legacy System Migration Workbench (LSMW)
Methoden / Werkzeuge:
PMI
PFITA
ASAP
Best Practice
SEP
Kanban
Sonst. Systemsoftware:
Mobile Application Studio (CRM)
Christal Reports
Visio
MS-Office (Word, Excel, PowerPoint, Project, Access)
Notes
ARIS
Adonis
Confluence
JIRA
Miro
Sonstiges:
WEB 2.0
SOA
CAD (CATIA, Autocad, Unigraphics)
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