2025 - today: variousRole: Independent Customer Experience Consultant
Customer: Freelance
Tasks:
I help businesses elevate their customer experience through SAP Sales and Service Cloud V2. With deep expertise in early product adoption, cloud-native solutions, and agile leadership, I enable companies to maximize their CRM potential and drive business success.
- Advisory for SAP Sales and Service Cloud V2 implementation and optimization
- Enablement of early adopters and partners through tailored guidance
- Design of extensibility strategies (side-by-side and in-app)
- Agile and cloud-native transformation consulting
2020 - 2024: Assisted in developing a Customer360 SolutionRole: Expert Product Manager SAP Sales and Service Cloud
Customer: SAP SE
Tasks:
Led product efforts and organizational transformation across SAP Sales and Service Cloud V2 and Cloud for Customer. Unified teams into a single agile organization and supported early adopters in go-lives. Influenced technical and strategic execution across partner enablement, analytics, DevOps and extensibility.
- Enabled go-live of first three Early Adoption Customers of SAP Service Cloud V2.
- Designed and implemented a training curriculum to onboard partners for sideby-side extensions.
- Unified fragmented development and AI teams into one agile unit.
- Led SAP Analytics Cloud content creation using Design Thinking methodologies.
- Guided DevOps workstream and improved team delivery processes through cloud-native best practices.
2019 - 2022: Support for startupsCustomer: SAP Hybris GmbH
Role: Mentor SAP.IO
Tasks:Supported approximately ten startups participating in the SAP.io program by utilizing Kyma, navigating SAP, and integrating their solutions into SAP Commerce and Upscale
2017 - 2020: SAP C/4HANA FoundationRole: Senior Product Manager
Customer: SAP Hybris GmbH
Tasks:
Led the development and adoption of the Function-as-a-Service (FaaS) offering within Kyma, SAP?s Kubernetes-based extension platform. Drove early adopter enablement and positioned Kyma as a strategic open-source solution through hands-on customer engagement and community advocacy.
- Spearheaded the delivery of Kyma's FaaS capability from concept to productive use.
- Onboarded and supported early adopters, including Douglas, the first company to go live with a Kyma Open Source use case.
- Transformed Douglas' implementation into a public reference case to promote adoption.
- Represented Kyma at industry events through webinars, conference talks and community sessions.
2013 - 2017: SAP's migration to hyperscale cloud environmentsRole: Cloud Native Architect Hybris as a Service (YaaS)
Customer: SAP Hybris GmbH
Tasks:
Led the technical foundation for Hybris as a Service (YaaS) by introducing and operating a cloud-native PaaS based on Cloud Foundry. Enabled global collaboration across distributed teams and ensured reliable platform operations during SAP?s early transition to hyperscale cloud environments.
- Selected, implemented, and maintained the Cloud Foundry-based PaaS for YaaS.
- Successfully onboarded and integrated new DevOps engineers in Gliwice to scale operations.
- Ensured platform reliability and scalability during the foundational phase of SAP?s move to cloud-native architectures.
2009 - 2013: Development and automation of deployment processes for the SaaS platformRole: Technical Lead Provisioning
Customer: BG-Phoenics Gmbh, Munich
Tasks:
Owned the design and automation of provisioning processes for BG-Phoenics' SaaS platform. Ensured consistent, secure, and scalable software deployments across customer environments, laying the groundwork for efficient service delivery.
- Designed and implemented automated provisioning workflows for BGPhoenics? SaaS offering.
- Improved deployment consistency and reduced manual configuration errors.
- Increased rollout speed and scalability of customer environments.