Standardised fragmented sales processes and designed KPIs to strengthen pipeline visibility and performance tracking.
Conducted HubSpot fit?gap analysis, optimised master data structures, and built reporting and dashboard tools.
Led requirements gathering and prototyping (HubSpot, Excel, DOMO), coordinating with business leaders to align system design with sales objectives.
Implemented business rules, supported QA, and facilitated adoption through workshops and on-site guidance.
Achievement: Built a scalable CRM-driven sales foundation that increased operational transparency and productivity, while promoting KPI awareness and CRM utilisation across the organisation.
Internet Platform Company
5 years 9 months
2020-01 - 2025-09
Data Analytics & Utilisation
Analysed user behaviour, visualised platform utilisation, and designed campaigns.
Provided feedback to development teams to improve product roadmaps.
Achievement: Enhanced decision-making accuracy and campaign planning through data-driven insights.
Internet Platform Company
5 months
2025-03 - 2025-07
AI Chatbot Implementation for Operational Efficiency
Designed and deployed a RAG-based AI chatbot integrated with kintone to streamline internal knowledge searches.
Consolidated internal documents into a searchable database, tuned prompts, and ran PoC validation.
Achievement: Reduced search time and support workload; enhanced company-wide understanding of AI applications.
Recruitment Agency
9 months
2024-08 - 2025-04
Operational Standards & Service Specification Documentation
Led the design and documentation of ?service specifications? and ?operational standards? to prevent contract disputes and strengthen revenue management.
Developed documentation templates, control procedures, and sign-off workflows to improve governance quality.
Interviewed managers and consolidated business practices into clear, standardised rules and manuals.
Achievement: Increased contract transparency, reduced operational ambiguity and established a foundation for sustainable change management and quality assurance.
Recruitment Agency
9 months
2024-04 - 2024-12
Management Accounting & System Renewal Project
Redefined management structures, financial reporting, and To-Be operational flows.
Specified requirements for custom ERP/accounting systems and integrated service/business codes.
Designed dashboards using DOMO for data-driven oversight.
Achievement: Enabled multi-layer P&L visibility, improved governance precision, and created groundwork for in-house system development.
Recruitment Agency
9 months
2022-10 - 2023-06
CRM Migration (Salesforce ? HubSpot)
Led the migration of CRM and Marketing Automation systems from Salesforce Sales Cloud to HubSpot.
Managed migration strategy, risk assessment, and operational redesign across multiple departments.
Reviewed configuration specifications, safeguarded business alignment, and designed new process flows.
Supported rollout through training sessions, documentation, and on-the-ground QA for end users.
Achievement: Delivered a seamless cross-department migration, streamlined CRM processes, and enhanced sales?marketing integration, resulting in higher system usability and adoption.
Oversaw offshore call centres in Hong Kong, Thailand, and Singapore supporting sales of data centre solutions exceeding JPY 100 million.
Managed local teams and coordinated with client-side leadership to align sales strategies and operations.
Introduced KPI frameworks and BI-driven reporting to track performance and optimise sales processes.
Achievement: Strengthened governance of overseas operations, improved sales visibility, and drove measurable efficiency gains across multiple locations.
Major Japanese SIer
1 year 1 month
2016-03 - 2017-03
IPO Readiness (Internal Controls & Governance)
Designed internal control frameworks and supported executive governance meetings for TSE First Section listing.
Achievement: Contributed to successful approval by streamlining governance processes.
Japanese Consulting Firm
3 months
2016-02 - 2016-04
Security Research Reports
Researched global security trends, prepared executive-level reports.
Achievement: Consolidated international risk intelligence into actionable insights; commended by project sponsors.
Major Trading House
1 year
2015-04 - 2016-03
PMN & EA Standards Development
Represented the firm in a global consortium (100+ participants) advancing BPMN and EA standards.
Conducted research and comparative analysis, contributing to draft specifications.
Translated English?Japanese technical documents and ensured consistent terminology for domestic stakeholders.
Facilitated knowledge transfer through explanatory materials and discussions with Japanese industry participants.
Achievement: Helped shape draft BPMN/EA standards and accelerated adoption in Japan by providing authoritative translations and consistent vocabulary.
International Consortium
1 year 11 months
2014-05 - 2016-03
Business Integration Support
Acted as PMO/BA for the integration of two foreign-owned insurers into a unified operation.
Redesigned processes with BPMN/BFC, consolidating workflows across underwriting, claims, and customer service.
Created training programmes and manuals for thousands of staff, ensuring consistency and compliance.
Facilitated bilingual workshops with executives and managers, aligning stakeholder expectations and bridging cultural gaps.
Oversaw change management, training rollout, and vendor coordination to support adoption.
Achievement: Standardised operations and harmonised business rules, enabling a smooth organisational transition and high user adoption.Recognised for building a strong bridge between international headquarters and domestic teams, ensuring timely delivery and operational stability.
Global Insurance Group
Aus- und Weiterbildung
Aus- und Weiterbildung
1 year 9 months
2011-10 - 2013-06
BA Politics & Economics
University of Leicester (UK)
University of Leicester (UK)
Qualifications
TOEIC 950 (2014)
SAP Certified Consultant (Sales & Distribution, ERP6.0, EhP6) (2014)
Goethe-Zertifikat A1 (2025)
Kompetenzen
Kompetenzen
Top-Skills
Business DevelopmentRequirements ManagementDigital EngineeringStakeholdermanagementProcess Chains
Schwerpunkte
Business Process Consulting:
As-Is analysis, requirements gathering, process visualisation (BPMN/BFC), To-Be design, operational definition and standardisation.
IT Implementation Support (Business?IT Bridge):
System requirements definition, functional design, impact analysis, UAT, deployment and adoption support (HubSpot, Salesforce, SAP SD, kintone).
Bilingual & Global Delivery:
Skilled in English/Japanese facilitation, documentation, negotiation and stakeholder alignment (TOEIC 950).
Project Management/ PMO:
Task, progress, risk and schedule management across projects of 5?30 members; experience as PMO, PL, and BA.
Business Analysis/ BPO:
?Translating stakeholder intent and system requirements into clear deliverables; vendor management and expectation alignment.
Produkte / Standards / Erfahrungen / Methoden
Profile Since 2014, I have worked in consulting across business process improvement, IT system implementation, organisational development, and executive support. My experience spans the full cycle?from upstream business analysis and process design through to system roll-out, operational adoption, and change management. I have successfully delivered projects in multiple roles?PMO, BA, PL, and on-site support?and bring extensive experience working bilingually in multinational teams across Europe and Asia. From November 2025, I will relocate to Germany and am seeking opportunities to contribute to PMO, business transformation, and IT-enabled change initiatives across Europe on a contractual or permanent basis.
Einsatzorte
Einsatzorte
Deutschland
nicht möglich
Projekte
Projekte
1 year 3 months
2025-01 - 2026-03
Sales Improvement and CRM Enhancement
Standardised fragmented sales processes and designed KPIs to strengthen pipeline visibility and performance tracking.
Conducted HubSpot fit?gap analysis, optimised master data structures, and built reporting and dashboard tools.
Led requirements gathering and prototyping (HubSpot, Excel, DOMO), coordinating with business leaders to align system design with sales objectives.
Implemented business rules, supported QA, and facilitated adoption through workshops and on-site guidance.
Achievement: Built a scalable CRM-driven sales foundation that increased operational transparency and productivity, while promoting KPI awareness and CRM utilisation across the organisation.
Internet Platform Company
5 years 9 months
2020-01 - 2025-09
Data Analytics & Utilisation
Analysed user behaviour, visualised platform utilisation, and designed campaigns.
Provided feedback to development teams to improve product roadmaps.
Achievement: Enhanced decision-making accuracy and campaign planning through data-driven insights.
Internet Platform Company
5 months
2025-03 - 2025-07
AI Chatbot Implementation for Operational Efficiency
Designed and deployed a RAG-based AI chatbot integrated with kintone to streamline internal knowledge searches.
Consolidated internal documents into a searchable database, tuned prompts, and ran PoC validation.
Achievement: Reduced search time and support workload; enhanced company-wide understanding of AI applications.
Recruitment Agency
9 months
2024-08 - 2025-04
Operational Standards & Service Specification Documentation
Led the design and documentation of ?service specifications? and ?operational standards? to prevent contract disputes and strengthen revenue management.
Developed documentation templates, control procedures, and sign-off workflows to improve governance quality.
Interviewed managers and consolidated business practices into clear, standardised rules and manuals.
Achievement: Increased contract transparency, reduced operational ambiguity and established a foundation for sustainable change management and quality assurance.
Recruitment Agency
9 months
2024-04 - 2024-12
Management Accounting & System Renewal Project
Redefined management structures, financial reporting, and To-Be operational flows.
Specified requirements for custom ERP/accounting systems and integrated service/business codes.
Designed dashboards using DOMO for data-driven oversight.
Achievement: Enabled multi-layer P&L visibility, improved governance precision, and created groundwork for in-house system development.
Recruitment Agency
9 months
2022-10 - 2023-06
CRM Migration (Salesforce ? HubSpot)
Led the migration of CRM and Marketing Automation systems from Salesforce Sales Cloud to HubSpot.
Managed migration strategy, risk assessment, and operational redesign across multiple departments.
Reviewed configuration specifications, safeguarded business alignment, and designed new process flows.
Supported rollout through training sessions, documentation, and on-the-ground QA for end users.
Achievement: Delivered a seamless cross-department migration, streamlined CRM processes, and enhanced sales?marketing integration, resulting in higher system usability and adoption.
Oversaw offshore call centres in Hong Kong, Thailand, and Singapore supporting sales of data centre solutions exceeding JPY 100 million.
Managed local teams and coordinated with client-side leadership to align sales strategies and operations.
Introduced KPI frameworks and BI-driven reporting to track performance and optimise sales processes.
Achievement: Strengthened governance of overseas operations, improved sales visibility, and drove measurable efficiency gains across multiple locations.
Major Japanese SIer
1 year 1 month
2016-03 - 2017-03
IPO Readiness (Internal Controls & Governance)
Designed internal control frameworks and supported executive governance meetings for TSE First Section listing.
Achievement: Contributed to successful approval by streamlining governance processes.
Japanese Consulting Firm
3 months
2016-02 - 2016-04
Security Research Reports
Researched global security trends, prepared executive-level reports.
Achievement: Consolidated international risk intelligence into actionable insights; commended by project sponsors.
Major Trading House
1 year
2015-04 - 2016-03
PMN & EA Standards Development
Represented the firm in a global consortium (100+ participants) advancing BPMN and EA standards.
Conducted research and comparative analysis, contributing to draft specifications.
Translated English?Japanese technical documents and ensured consistent terminology for domestic stakeholders.
Facilitated knowledge transfer through explanatory materials and discussions with Japanese industry participants.
Achievement: Helped shape draft BPMN/EA standards and accelerated adoption in Japan by providing authoritative translations and consistent vocabulary.
International Consortium
1 year 11 months
2014-05 - 2016-03
Business Integration Support
Acted as PMO/BA for the integration of two foreign-owned insurers into a unified operation.
Redesigned processes with BPMN/BFC, consolidating workflows across underwriting, claims, and customer service.
Created training programmes and manuals for thousands of staff, ensuring consistency and compliance.
Facilitated bilingual workshops with executives and managers, aligning stakeholder expectations and bridging cultural gaps.
Oversaw change management, training rollout, and vendor coordination to support adoption.
Achievement: Standardised operations and harmonised business rules, enabling a smooth organisational transition and high user adoption.Recognised for building a strong bridge between international headquarters and domestic teams, ensuring timely delivery and operational stability.
Global Insurance Group
Aus- und Weiterbildung
Aus- und Weiterbildung
1 year 9 months
2011-10 - 2013-06
BA Politics & Economics
University of Leicester (UK)
University of Leicester (UK)
Qualifications
TOEIC 950 (2014)
SAP Certified Consultant (Sales & Distribution, ERP6.0, EhP6) (2014)
Goethe-Zertifikat A1 (2025)
Kompetenzen
Kompetenzen
Top-Skills
Business DevelopmentRequirements ManagementDigital EngineeringStakeholdermanagementProcess Chains
Schwerpunkte
Business Process Consulting:
As-Is analysis, requirements gathering, process visualisation (BPMN/BFC), To-Be design, operational definition and standardisation.
IT Implementation Support (Business?IT Bridge):
System requirements definition, functional design, impact analysis, UAT, deployment and adoption support (HubSpot, Salesforce, SAP SD, kintone).
Bilingual & Global Delivery:
Skilled in English/Japanese facilitation, documentation, negotiation and stakeholder alignment (TOEIC 950).
Project Management/ PMO:
Task, progress, risk and schedule management across projects of 5?30 members; experience as PMO, PL, and BA.
Business Analysis/ BPO:
?Translating stakeholder intent and system requirements into clear deliverables; vendor management and expectation alignment.
Produkte / Standards / Erfahrungen / Methoden
Profile Since 2014, I have worked in consulting across business process improvement, IT system implementation, organisational development, and executive support. My experience spans the full cycle?from upstream business analysis and process design through to system roll-out, operational adoption, and change management. I have successfully delivered projects in multiple roles?PMO, BA, PL, and on-site support?and bring extensive experience working bilingually in multinational teams across Europe and Asia. From November 2025, I will relocate to Germany and am seeking opportunities to contribute to PMO, business transformation, and IT-enabled change initiatives across Europe on a contractual or permanent basis.
Vertrauen Sie auf Randstad
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung