Senior Transformation Leader specializing in enterprise transformation, PMO leadership, operating models, AI-enabled change, and strategy delivery.
Aktualisiert am 08.05.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 08.05.2026
Verfügbar zu: 100%
davon vor Ort: 100%
Transformation Management
Program Management
Change Management
PMO Leadership
Strategic Planning
Business Transformation
Operating Model Design
Stakeholder Management
AI Transformation
Digital Transformation
Process Optimization
Shared Services
Cross-Functional Leadership
Portfolio Management
Governance
Business Process Improvement
Strategy Execution
Agile Transformation
Executive Communication
ERP Transformation
Intercultural Skills
Emotional Intelligence
English
Fluent
German
B1?B2
Urdu
Native

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2020 - heute: Strategy & Portfolio Management


Role: Senior Program Manager

Customer: Deutsche Telekom Services Europe (DTSE) | Bonn, Germany


Tasks:

  • Introduced the Sounding Board engagement program for 3,000+ employees, increasing leadership engagement by 40%.
  • Designed and implemented DTSE?s Fit for Growth strategy, delivering 15% business growth and streamlined sales processes.
  • Defined the Customer Satisfaction Index (CSI) framework, improving feedback accuracy and insight quality by 20%.
  • Led DTSE?s 2022 ESG Customer Summit with 500+ participants, integrating digital and Metaverse experiences.
  • Drove New Work transformation initiatives, achieving a 30% increase in employee belonging and cross-functional collaboration.

2016 - 2019: Transformation Management


Role: Senior Program Manager

Kunde: Deutsche Telekom Services Europe (DTSE) | Bonn, Germany


Tasks:

  • Developed DTSE?s Key Account Management framework, strengthening client partnerships and service quality.
  • Established HR & Finance transition methodology, and masterplan, orchestrating migrations across 21 entities in 20 countries.
  • Transition lead for Magyar Telekom HR services, achieving 20% cost efficiency improvement and complete operational continuity.

2010 - 2015: HR Europe & Technology


Role: Senior Program Manager

Customer: Deutsche Telekom AG | Bonn, Germany


Tasks:

  • Led the European HR Shared Services business case, delivering 30% savings through process optimization.
  • Designed and localized the Global Recruitment Process across multiple European markets.
  • Directed HR transformation for OTE Greece, achieving 30% cost reduction through program governance and planning.
  • Drove the One DT Europe HR initiative, aligning deliverables with top leadership and tracking cross-country HR milestones.

2008 - 2010: Designed the customer-centric processes


Role: Management Consultant

Customer: Detecon International GmbH | Bonn, Germany

Tasks:
  • Designed the customer-centric processes (eTOM-based) for Etisalat UAE, improving process standardization and efficiency by 30%.
  • Led the T-Mobile/Orange UK Joint Venture PMO for HR Workstream, ensuring pre- and post-integration milestone delivery.
  • Developed the customer-centric process flows for TM Forum?s eTOM best practices, enhancing global standards.
  • Designed escalation workflows for Revenue Assurance at T-Systems, cutting issue resolution time by 20%.

2004 - 2007: various Projects


Role: Assistant Manager, PMO

Customer: Warid Telecom | Lahore, Pakistan


Tasks:

  • Led a 19-member team ensuring commercial readiness across 100 cities within 3 months.
  • Directed rollout of 500+ new cell sites and launched 9 commercial products on time.
2003 - 2004: Designing the Employee Portal


Role: Business Analyst

Customer: Xavor Pakistan | Lahore, Pakistan


Tasks:

Led the team designing the Employee Portal architecture, consulted for Pakistan?s Machine-Readable Passports project.

Aus- und Weiterbildung

Aus- und Weiterbildung

General International Management

MBA

Vlerick Business School, Belgium


Computer Science

BSc

Lahore University of Management Sciences, Pakistan


Key Focus:

Mathematics


CERTIFICATIONS & TRAININGS

  • PMP Training (Exam Pending)
  • Certified Search Inside Yourself Emotional Intelligence Trainer
  • Certified Change Facilitator
  • Goethe Institut C1 German Training
  • Generative AI
  • M&A Foundations

Kompetenzen

Kompetenzen

Top-Skills

Transformation Management Program Management Change Management PMO Leadership Strategic Planning Business Transformation Operating Model Design Stakeholder Management AI Transformation Digital Transformation Process Optimization Shared Services Cross-Functional Leadership Portfolio Management Governance Business Process Improvement Strategy Execution Agile Transformation Executive Communication ERP Transformation Intercultural Skills Emotional Intelligence

Produkte / Standards / Erfahrungen / Methoden

Profile

Transformation and Strategy Leader with 20+ years of international experience delivering enterprise-wide change, operating model redesign, and measurable performance improvement across 20+ European markets. Within Deutsche Telekom Group and consulting environments, I have led complex, multi-country transformation programs, translating strategic priorities into structured execution through strong governance, cross-functional leadership, and executive stakeholder alignment. I specialize in driving organizational adoption and delivering measurable business impact in complex environments. As a Certified Change Facilitator and Emotional Intelligence Trainer, I bring a human-centered leadership approach that strengthens alignment, resilience, and sustainable change.


VALUE PROPOSITION

  • Blending analytical precision with emotional intelligence, I lead sustainable transformations that align people, processes, and purpose.
  • I focus on the intersection of human and artificial intelligence, building adaptive organizations ready for the future of work.


KEY ACHIEVEMENTS

  • 20+ markets transformed across Europe
  • 30% savings through process optimization and shared services
  • 40% uplift in leadership engagement via Sounding Board


CORE COMPETENCIES

  • Strategy & Transformation
  • Consulting & Program Management
  • Business Process Optimization
  • Shared Services & TOM Design
  • Change Leadership & Stakeholder Management
  • AI Transformation & Digital Enablement
  • Culture & New Work
  • Emotional Intelligence & Intercultural Competence
  • Strategic Communication


Work Experience

Role: Co-Founder

Customer: on request


Tasks:

A self-leadership platform focused on emotional intelligence and clarity.

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2020 - heute: Strategy & Portfolio Management


Role: Senior Program Manager

Customer: Deutsche Telekom Services Europe (DTSE) | Bonn, Germany


Tasks:

  • Introduced the Sounding Board engagement program for 3,000+ employees, increasing leadership engagement by 40%.
  • Designed and implemented DTSE?s Fit for Growth strategy, delivering 15% business growth and streamlined sales processes.
  • Defined the Customer Satisfaction Index (CSI) framework, improving feedback accuracy and insight quality by 20%.
  • Led DTSE?s 2022 ESG Customer Summit with 500+ participants, integrating digital and Metaverse experiences.
  • Drove New Work transformation initiatives, achieving a 30% increase in employee belonging and cross-functional collaboration.

2016 - 2019: Transformation Management


Role: Senior Program Manager

Kunde: Deutsche Telekom Services Europe (DTSE) | Bonn, Germany


Tasks:

  • Developed DTSE?s Key Account Management framework, strengthening client partnerships and service quality.
  • Established HR & Finance transition methodology, and masterplan, orchestrating migrations across 21 entities in 20 countries.
  • Transition lead for Magyar Telekom HR services, achieving 20% cost efficiency improvement and complete operational continuity.

2010 - 2015: HR Europe & Technology


Role: Senior Program Manager

Customer: Deutsche Telekom AG | Bonn, Germany


Tasks:

  • Led the European HR Shared Services business case, delivering 30% savings through process optimization.
  • Designed and localized the Global Recruitment Process across multiple European markets.
  • Directed HR transformation for OTE Greece, achieving 30% cost reduction through program governance and planning.
  • Drove the One DT Europe HR initiative, aligning deliverables with top leadership and tracking cross-country HR milestones.

2008 - 2010: Designed the customer-centric processes


Role: Management Consultant

Customer: Detecon International GmbH | Bonn, Germany

Tasks:
  • Designed the customer-centric processes (eTOM-based) for Etisalat UAE, improving process standardization and efficiency by 30%.
  • Led the T-Mobile/Orange UK Joint Venture PMO for HR Workstream, ensuring pre- and post-integration milestone delivery.
  • Developed the customer-centric process flows for TM Forum?s eTOM best practices, enhancing global standards.
  • Designed escalation workflows for Revenue Assurance at T-Systems, cutting issue resolution time by 20%.

2004 - 2007: various Projects


Role: Assistant Manager, PMO

Customer: Warid Telecom | Lahore, Pakistan


Tasks:

  • Led a 19-member team ensuring commercial readiness across 100 cities within 3 months.
  • Directed rollout of 500+ new cell sites and launched 9 commercial products on time.
2003 - 2004: Designing the Employee Portal


Role: Business Analyst

Customer: Xavor Pakistan | Lahore, Pakistan


Tasks:

Led the team designing the Employee Portal architecture, consulted for Pakistan?s Machine-Readable Passports project.

Aus- und Weiterbildung

Aus- und Weiterbildung

General International Management

MBA

Vlerick Business School, Belgium


Computer Science

BSc

Lahore University of Management Sciences, Pakistan


Key Focus:

Mathematics


CERTIFICATIONS & TRAININGS

  • PMP Training (Exam Pending)
  • Certified Search Inside Yourself Emotional Intelligence Trainer
  • Certified Change Facilitator
  • Goethe Institut C1 German Training
  • Generative AI
  • M&A Foundations

Kompetenzen

Kompetenzen

Top-Skills

Transformation Management Program Management Change Management PMO Leadership Strategic Planning Business Transformation Operating Model Design Stakeholder Management AI Transformation Digital Transformation Process Optimization Shared Services Cross-Functional Leadership Portfolio Management Governance Business Process Improvement Strategy Execution Agile Transformation Executive Communication ERP Transformation Intercultural Skills Emotional Intelligence

Produkte / Standards / Erfahrungen / Methoden

Profile

Transformation and Strategy Leader with 20+ years of international experience delivering enterprise-wide change, operating model redesign, and measurable performance improvement across 20+ European markets. Within Deutsche Telekom Group and consulting environments, I have led complex, multi-country transformation programs, translating strategic priorities into structured execution through strong governance, cross-functional leadership, and executive stakeholder alignment. I specialize in driving organizational adoption and delivering measurable business impact in complex environments. As a Certified Change Facilitator and Emotional Intelligence Trainer, I bring a human-centered leadership approach that strengthens alignment, resilience, and sustainable change.


VALUE PROPOSITION

  • Blending analytical precision with emotional intelligence, I lead sustainable transformations that align people, processes, and purpose.
  • I focus on the intersection of human and artificial intelligence, building adaptive organizations ready for the future of work.


KEY ACHIEVEMENTS

  • 20+ markets transformed across Europe
  • 30% savings through process optimization and shared services
  • 40% uplift in leadership engagement via Sounding Board


CORE COMPETENCIES

  • Strategy & Transformation
  • Consulting & Program Management
  • Business Process Optimization
  • Shared Services & TOM Design
  • Change Leadership & Stakeholder Management
  • AI Transformation & Digital Enablement
  • Culture & New Work
  • Emotional Intelligence & Intercultural Competence
  • Strategic Communication


Work Experience

Role: Co-Founder

Customer: on request


Tasks:

A self-leadership platform focused on emotional intelligence and clarity.

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