Profile

• As one of the students in technical labs, we spent many hours putting PCs together with components such as a Motherboard (backbone), CPU, Power Supply (grounded by mat or chassis), installing Windows, CentOS, Unbuntu Operating Systems to finally clone the setup with Acronis.
• During my 18 plus years in IT, I was able to use what I learned in school to gain proven technical experience in helpdesk support, desktop support, break-fix, wireless networking, hardware/software installations and upgrades, troubleshooting, field operations, and client relations.
• You come to realize clients have technical issues that need to be resolved, and you are trained as a technical specialist to resolve these issues.

Skills

• Active Directory
• SCCM
• ITSM FrontRange
• Remedy
• Splunk
• Apaleo Property Management System (PMS)
• Oracle Opera Xpress Cloud Property Management System (PMS)
• Microsoft Office Suite 2010-2016
• VPN
• Public Key Infrastructure (PKI)
  

Responsibilities

• Front Desk, Sicherheit Nord - Wyndham Hotel/Holiday Inn Hotel/City East Hotel, Berlin, Berlin, Germany, Checking guests in and out, Duplicating guests´ key cards, Submitting cashier from another department (ex. BAR), Checking hotel rates, Viewing occupancy
• Production worker, Tesla, Grünheide, Brandenburg, Germany, Smoothing out the edges of the body casting with a rubber mallet on the production floor
• Parcel Support, Randstad-Amazon, Contracted for package distribution
• User Support Specialist, Open Society Foundations, SCCM 1709 image deployment for Onboarding (also managed through Diskpart), Setting up iPhones with MaaS360 MDM Profile, Troubleshooting issues such as Windows Software Center updates, Installing Microsoft Office Outlook for the Exchange Server, Making sure users can print to the Network printer with their key fobs or access cards, Maintaining inventory by recording assets and non-assets, Offboarding users' laptop and iPhone devices
• Desktop Support Engineer, ALLIED-COLT, Berlin, Berlin, Germany, AD and SCCM modifications to add Host PC onto the Network with PXE Boot, Running Group Policy Updates on staff devices at different locations to gain access to the Network drive
• Network Agent, Best Western International, Inc., Phoenix, AZ, USA, Monitored wireless connections to access points (APs) at the properties, Supported corporate employees with their applications and Network login to meet SLA, Updated SSL Certificates for the 6000 Best Western properties for the PKI System
• Helpdesk, Break-fix Depot Technician, John C. Lincoln Hospital-All Covered, Phoenix, AZ, USA, Repaired and tested hardware and software on computers to be put on the network, Assisted medical personnel with Epic and JCL portal, Logged trouble issues in the Remedy Magic ticketing system
• Desktop Support Technician, Central Arizona Shelter Services, Phoenix, AZ, USA, Entered and deleted profiles for Keyscan badge access, Microsoft Exchange Email, and Distribution Groups
• Helpdesk Technician, University of Phoenix, Phoenix, AZ, USA, Resolved students and faculty technical issues for compliance on eCampus and virtual simulation sites
• Helpdesk Technician, Titlemax, Alpharetta, GA, USA, Implemented applications security for Outlook Web Access, Setup scanners and printers, Resolved connection issues for Cisco VPN
• Desktop Support Technician, IBM/AT&T, Alpharetta, GA, USA, PC data move with SMA Tool, Reimaged, setup, swapped, wiped, and performed SMS push, Remoted into employees' computers for application installation using a 120G external, Visited clients' sites for application installation
• Helpdesk Technician (3rd Shift Assistant Supervisor), Dell Perot Systems, Phoenix, AZ, USA, Resolved issues for SSO logins, medical application sign-ins and reinstallations (ex. Ceridian, Chronos, etc.) to support end-users, Provided troubleshooting for St. Joseph Hospital (Catholic Healthcare West) in Arizona, California, and Nevada
• Field Technician, COX, Tempe, AZ, USA, Downloaded and tested drivers for Motorola modem to establish LAN communication, Resolved video issues through signal readings and coaxial cable line installation with rj45 and rj11 end connectors
• Helpdesk Technician, Progressive, Mayfield Village, OH, USA, Performed troubleshooting and resolved errors to ensure optimal Website (FAO.com) and hardware functionality, and minimized downtime