Professional Summary

SAP Solution Manager Consultant

A Multi-faceted, efficient & reliable SAP Solution Manager Consultant with 15+ years of experience in IT Industry with 10+ years of experience in SAP Solution Manager. Possess excellent inter-personal, phone and digital communication skills. Proven technical expertise includes Change Request Management, Technical Monitoring and Business Process Monitoring. Significant experience & knowledge including Implementation of Service Desk (Incident Management). Demonstrated consistently strong work ethic and very capable of delivering timely results. Possess strong analytical, creative thinking and problem-solving skills. Working as Scrum Master and helping team to provide deliverables using Agile methodology.

I have worked for clientele, which are from varied backgrounds such as Transportation (Panalpina), FMCG (Unilever), Enterprise Business Software (SAP AG), Energy (ITER)

Education

07/2003-05/2007 Bachelor of Engineering in Computer Science

07/2001- 05/2003 Higher Secondary Education 

SAP Products

Solman 7.1

Solman 7.2

Experience Summary

Overall IT Experience                                                                  15 years and 3 Month

Overall SAP Experience                                                               15 years and 3 months

Overall SAP SolMan Experience                                                 10 Years and 3 months

Overall SAP Sub-Specialization Experience

SAP ABAP Stack Administration (ECC, CRM, SCM, GTS, MDM)                          3 Years and 6 months

SAP Java Stack Administration                                                                              3 Years and 6 months 

Transport Management (STMS, CTS+)                                                                 1 Year

SAP Installation and Configuration                                                                      1 Year

SAP User Management                                                                                          1 Year

Change and Release Management                                                                     10 Years

SAP Solution Manager Configuration                                                                  1 Year

Products/Standards/Experience

Change Request Management

• Setting up Change request management as per the requirement from the users
  
• ChaRM setup for both ABAP and Non-ABAP systems (JAVA and HANA DB)
  
• Retrofit setup for dual system landscape
  
• CSOL & DGP setup
  
• Implementation of various fixes and new functionality in ChaRM.
  
• Testing of new functionalities.
  

Monitoring setup

• Responsible for setting up Technical Monitoring (Availability, Configuration, Performance, Exception).
  
• Responsible for setting up Business Process Monitoring (Jobs, Idocs, Table Entry counter, Number ranges)
  
• Responsible for troubleshooting various issues like false alerts, alerts not getting triggered
  
• Lead and help the team provide solutions for day-to-day issues.
  
• Interacting with the client to understand their various requirements
  
• Support EWA related issues.
  
• Configuration of Focused Insights dashboard (OCC and Operations)
  
• Generating SOS and EWA reports
  

Project Management & Agile Implementation using Azure Boards

• Prepare weekly and monthly SLA related reports for the client
  
• Planning the sprints for every release
  
• Reviewing the sprints and providing updates to the client
  
• Leading the daily SCRUM calls
  
• Support the team in achieving the project deadlines by collaborating with all the involved teams
  
• Coordination of the Release Management activities using solution manager as a tool.
  

Solution Documentation (SolDoc)

• Creation of folder structure for various projects
  
• Integration with Change Request Management
  

User Administration

• Creation / Modification / Deletion of users
  
• Performing user comparison and assigning roles and authorizations to users
  
• Creation / Modification / Deletion of roles
  
• Profile maintenance through PFCG
  
• Locking / Unlocking users and password reset
  

Release Management

• Ensure adherence to agreed release schedule for all changes
  
• Identify resource requirements
  
• Ensure creation and maintenance of test plans
  
• Ensure all releases are verified for completeness and sign-off is obtained
  
• Liaise with stakeholders and different implementation teams (Build/test/Implement) throughout the lifecycle of the release
  
• Review Release Management process and conduct checks to see if the process is being followed.
  
• Provide communication to users, business, and stakeholders on the status of release, as applicable
  

Project Management

• Managing Support Project Life Cycle
  
• Project planning, scheduling, reviewing/monitoring
  
• Undertake requirement management with client
  
• Ensure adherence delivery on time 
  
• Monitor and review project standards and metrics basis multiple parameters
  
• Identify key risks and review mitigation plans for the projects
  
• Ensure implementation of best practices in project Management across domain
  
• Manages client expectations by communicating regularly
  
• Estimate, Plan, and Execute training projects by ensuring the processes and adhering to the set standards of quality
  
• Monitoring product development activities and timely risk assessment. 
  
• Delivering the project as per scheduled milestones.
  

People Management 

• Managing performance, career growth and developmental needs of team members.
  
• Delegating the work to the team members on a priority basis and basing on the skill set.
  
• Ramping up the teams? technical and soft skills by providing appropriate trainings.
  
• Managing & providing guidance/support to the project team. 
  
• Motivate and lead project teams including setting & reviewing goals