Cisco and Microsoft Unified Communications
Aktualisiert am 02.06.2023
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.06.2023
Verfügbar zu: 100%
davon vor Ort: 15%
Cisco
VoIP
Microsoft
Czech
MOTHER TONGUE
English
Fortgeschritten
German
Elementary

Einsatzorte

Einsatzorte

Berlin (+50km)
möglich

Projekte

Projekte

3 years 8 months
2022-04 - now

Decomissioning ISR 2900 Voice Gateways/local PSTN Connections

Communications Consultant
Communications Consultant
  • Deploying and Configuring Cisco CUBE High Availability at 3 Regional
  • Headquarters connected to global SIP Trunking Provider
  • Decomissioning ISR 2900 Voice Gateways/local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Worldwide Cisco ISR 2900 to ISR 4000 replacement including MGCP to SIP Conversion and introducing E.164 dial plan
  • Cisco Unified Communications infrastructure upgrade to version 12.5
  • Cisco CUCM with Microsoft Teams Direct Routing via Anynode SBC
  • Webex Video Integration with Microsoft Teams
  • Anywhere365 Contact Center with Microsoft Teams
  • Microsoft Teams Operator Connect
LEGO System A/S
Billund, Denmark
5 months
2021-11 - 2022-03

Supporting internal team with technical expertise

Unified Communications Consultant
Unified Communications Consultant
  • Supporting internal team with technical expertise
  • Decomissining legacy Cisco TelePresence Video infrastructure
  • Migrating 8x CUCM into single EU CUCM Cluster including IM & Presence, Unity
  • Connection and UCCX
  • Decomissining local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Cisco CUCM with Microsoft Teams Direct Routing Proof of Concept via Audiocodes SBC
  • Cisco Webex Calling Proof of Concept
  • Microsoft Teams Operator Connect Proof of Concept
Media-Saturn GmbH
Ingolstadt
6 months
2021-05 - 2021-10

Supporting Presales team with technical expertise

Technical Services Implementation Engineer
Technical Services Implementation Engineer
  • Supporting Presales team with technical expertise
  • Member of Professional Services team working on dedicated projects with various NTT Clients:
    • Upgrading Cisco UC infrastructure to version 12.5
    • Moving Cisco UC infrastructure to the new Data Center
    • Migrating from legacy Siemens & Avaya PBX to Cisco CUCM
    • Providing 3rd level Technical Support to high-severity incidents
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, CUBE ISR 4000
  • Webex Meetings, Webex Teams, Webex Room Kit and Webex Board endpoints
NTT Belgium
Diegem, Belgium
7 months
2020-10 - 2021-04

Deploying and Configuring Cisco CUBE High Availability

Unified Communications Consultant
Unified Communications Consultant
  • Deploying and Configuring Cisco CUBE High Availability at 3 Regional
  • Headquarters connected to global SIP Trunking Provider
  • Decomissioning ISR 2900 Voice Gateways/local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Worldwide Cisco ISR 2900 to ISR 4000 replacement including MGCP to SIP Conversion and introducing E.164 dial plan
  • Cisco Unified Communications infrastructure upgrade to version 12.5
  • Cisco CUCM with Microsoft Teams Direct Routing via Anynode SBC
  • Webex Video Integration with Microsoft Teams
  • Anywhere365 Contact Center with Microsoft Teams
  • Microsoft Teams Operator Connect
LEGO System A/S
Billund, Denmark
1 year
2020-01 - 2020-12

Providing 3rd level Technical Support

Unified Communications Consultant
Unified Communications Consultant
  • Providing 3rd level Technical Support, Problem and Change management
  • Assessment and Evaluation new products & features to Cisco Unified Communications environment version 11.X
  • Leading harmonization projects incorporating new locations to existing Cisco Unified Communications environment
  • Leading Cisco Unified Communications infrastructure upgrade to version 11.5
  • Designing and Implementing Cisco UCCX for IT Service Desk in Follow the Sun Model
  • Cisco CUCM with Microsoft Teams Direct Routing via Cisco CUBE
  • Webex Video Integration with Microsoft Teams
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, NTW Software, Solarwinds NVQM
  • Webex Meeting Center, Webex Hybrid Services, Webex Room Kit and Webex Board endpoints
Constantia Business Services GmbH
Vienna, Austria
1 year 6 months
2018-08 - 2020-01

Problem and Change Management

Cisco Unified Communications Consultant
Cisco Unified Communications Consultant
  • Providing 3rd level Technical Support, Problem and Change Management
  • Creating configuration templates and troubleshooting guidelines for Service Desk
  • Assessment and Evaluation new products & features to Cisco Unified Communications environment version 11.X
  • Technically leading Prove of Concept projects
  • Providing training to client end users and administrators
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite
  • Webex Meetings, Webex Hybrid Services, Webex Teams, Webex Room Kit and Webex Board endpoints
Getronics Germany GmbH
Berlin
3 years
2015-08 - 2018-07

Supporting Presales team with technical expertise

Cisco Unified Communications Consultant
Cisco Unified Communications Consultant
  • Supporting Presales team with technical expertise
  • Designing (HLD and LLD) Cisco Unified Communications voice and videoconferencing solutions based on version 10.x and 11.x
  • Implementing and configuring Cisco Unified Communications solutions
  • Leading technical workshops
  • Providing training to client end users and administrators
  • CUCM, IM & Presence, Cisco WebEx Meetings Server, Unity Connection, Unity Express, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite, NTW Software, Andtek
  • Webex Meeting Center, Webex Hybrid Services, Webex Teams, Webex Room Kit and Webex Board endpoints
Dimension Data Austria GmbH
Vienna, Austria
1 year 2 months
2014-06 - 2015-07

Supporting Presales team

Systems engineer ? Cisco Unified Communications
Systems engineer ? Cisco Unified Communications
  • Instructor of CCNA Voice & CCNP Voice V.8 courses for external clients
  • Supporting Presales team with technical expertise
  • Designing (HLD and LLD) Cisco Unified Communications voice and videoconferencing solutions based on version 9.x and 10.x
  • Implementing and configuring Cisco Unified Communications solutions
  • Providing training to client end users and administrators
  • 3rd level incident & problem management support
  • CUCM, IM & Presence, Cisco WebEx Meetings Server, UCCX, Unity Connection, Unity Express, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite, Webex Meeting Center
Alef Nula a.s.
Prague, Czech republic
5 years 2 months
2009-04 - 2014-05

Providing level 2 incident & problem management

Technical Lead Engineer of dedicated global Cisco Unified Communications customers
Technical Lead Engineer of dedicated global Cisco Unified Communications customers
  • Providing level 2 incident & problem management
  • Performing complex change requests
  • Implementing & Configuring new locations
  • Reviewing Cisco Unified Communications solution & design and implementing feature enhancements
  • CUCM, IM & Presence, UCCX , Unity Connection, Unity Express
Verizon Enterprise Solution
Ostrava, Czech republic

Aus- und Weiterbildung

Aus- und Weiterbildung

2005 - 2009:

Computer science

Bachelor of Computer science

Faculty of informatics Masaryk university, Applied informatics


Key Focus:

  • Database Systems
  • Computer Networks
  • Data Mining and Natural Language Processing


CERTIFICATES

  • CCNA - Cisco Certified Network Associate
  • CCNA Voice - Cisco Certified Network Associate
  • CCNP Voice - Cisco Certified Network Professional
  • Implementing Cisco Quality of Service
  • Unified Communications Contact Center Express Implementation
  • ITIL V3 Foundation

Kompetenzen

Kompetenzen

Top-Skills

Cisco VoIP Microsoft

Produkte / Standards / Erfahrungen / Methoden

OTHER SKILLS AND COMPETENCIES

  • Creative
  • Straight-forward
  • Reliability & Efficiency
  • Customer & Goal oriented with ability to prioritize

Einsatzorte

Einsatzorte

Berlin (+50km)
möglich

Projekte

Projekte

3 years 8 months
2022-04 - now

Decomissioning ISR 2900 Voice Gateways/local PSTN Connections

Communications Consultant
Communications Consultant
  • Deploying and Configuring Cisco CUBE High Availability at 3 Regional
  • Headquarters connected to global SIP Trunking Provider
  • Decomissioning ISR 2900 Voice Gateways/local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Worldwide Cisco ISR 2900 to ISR 4000 replacement including MGCP to SIP Conversion and introducing E.164 dial plan
  • Cisco Unified Communications infrastructure upgrade to version 12.5
  • Cisco CUCM with Microsoft Teams Direct Routing via Anynode SBC
  • Webex Video Integration with Microsoft Teams
  • Anywhere365 Contact Center with Microsoft Teams
  • Microsoft Teams Operator Connect
LEGO System A/S
Billund, Denmark
5 months
2021-11 - 2022-03

Supporting internal team with technical expertise

Unified Communications Consultant
Unified Communications Consultant
  • Supporting internal team with technical expertise
  • Decomissining legacy Cisco TelePresence Video infrastructure
  • Migrating 8x CUCM into single EU CUCM Cluster including IM & Presence, Unity
  • Connection and UCCX
  • Decomissining local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Cisco CUCM with Microsoft Teams Direct Routing Proof of Concept via Audiocodes SBC
  • Cisco Webex Calling Proof of Concept
  • Microsoft Teams Operator Connect Proof of Concept
Media-Saturn GmbH
Ingolstadt
6 months
2021-05 - 2021-10

Supporting Presales team with technical expertise

Technical Services Implementation Engineer
Technical Services Implementation Engineer
  • Supporting Presales team with technical expertise
  • Member of Professional Services team working on dedicated projects with various NTT Clients:
    • Upgrading Cisco UC infrastructure to version 12.5
    • Moving Cisco UC infrastructure to the new Data Center
    • Migrating from legacy Siemens & Avaya PBX to Cisco CUCM
    • Providing 3rd level Technical Support to high-severity incidents
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, CUBE ISR 4000
  • Webex Meetings, Webex Teams, Webex Room Kit and Webex Board endpoints
NTT Belgium
Diegem, Belgium
7 months
2020-10 - 2021-04

Deploying and Configuring Cisco CUBE High Availability

Unified Communications Consultant
Unified Communications Consultant
  • Deploying and Configuring Cisco CUBE High Availability at 3 Regional
  • Headquarters connected to global SIP Trunking Provider
  • Decomissioning ISR 2900 Voice Gateways/local PSTN Connections and migrating DDI ranges to global SIP Trunking Provider
  • Worldwide Cisco ISR 2900 to ISR 4000 replacement including MGCP to SIP Conversion and introducing E.164 dial plan
  • Cisco Unified Communications infrastructure upgrade to version 12.5
  • Cisco CUCM with Microsoft Teams Direct Routing via Anynode SBC
  • Webex Video Integration with Microsoft Teams
  • Anywhere365 Contact Center with Microsoft Teams
  • Microsoft Teams Operator Connect
LEGO System A/S
Billund, Denmark
1 year
2020-01 - 2020-12

Providing 3rd level Technical Support

Unified Communications Consultant
Unified Communications Consultant
  • Providing 3rd level Technical Support, Problem and Change management
  • Assessment and Evaluation new products & features to Cisco Unified Communications environment version 11.X
  • Leading harmonization projects incorporating new locations to existing Cisco Unified Communications environment
  • Leading Cisco Unified Communications infrastructure upgrade to version 11.5
  • Designing and Implementing Cisco UCCX for IT Service Desk in Follow the Sun Model
  • Cisco CUCM with Microsoft Teams Direct Routing via Cisco CUBE
  • Webex Video Integration with Microsoft Teams
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, NTW Software, Solarwinds NVQM
  • Webex Meeting Center, Webex Hybrid Services, Webex Room Kit and Webex Board endpoints
Constantia Business Services GmbH
Vienna, Austria
1 year 6 months
2018-08 - 2020-01

Problem and Change Management

Cisco Unified Communications Consultant
Cisco Unified Communications Consultant
  • Providing 3rd level Technical Support, Problem and Change Management
  • Creating configuration templates and troubleshooting guidelines for Service Desk
  • Assessment and Evaluation new products & features to Cisco Unified Communications environment version 11.X
  • Technically leading Prove of Concept projects
  • Providing training to client end users and administrators
  • CUCM, IM & Presence, UCCX, Unity Connection, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite
  • Webex Meetings, Webex Hybrid Services, Webex Teams, Webex Room Kit and Webex Board endpoints
Getronics Germany GmbH
Berlin
3 years
2015-08 - 2018-07

Supporting Presales team with technical expertise

Cisco Unified Communications Consultant
Cisco Unified Communications Consultant
  • Supporting Presales team with technical expertise
  • Designing (HLD and LLD) Cisco Unified Communications voice and videoconferencing solutions based on version 10.x and 11.x
  • Implementing and configuring Cisco Unified Communications solutions
  • Leading technical workshops
  • Providing training to client end users and administrators
  • CUCM, IM & Presence, Cisco WebEx Meetings Server, Unity Connection, Unity Express, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite, NTW Software, Andtek
  • Webex Meeting Center, Webex Hybrid Services, Webex Teams, Webex Room Kit and Webex Board endpoints
Dimension Data Austria GmbH
Vienna, Austria
1 year 2 months
2014-06 - 2015-07

Supporting Presales team

Systems engineer ? Cisco Unified Communications
Systems engineer ? Cisco Unified Communications
  • Instructor of CCNA Voice & CCNP Voice V.8 courses for external clients
  • Supporting Presales team with technical expertise
  • Designing (HLD and LLD) Cisco Unified Communications voice and videoconferencing solutions based on version 9.x and 10.x
  • Implementing and configuring Cisco Unified Communications solutions
  • Providing training to client end users and administrators
  • 3rd level incident & problem management support
  • CUCM, IM & Presence, Cisco WebEx Meetings Server, UCCX, Unity Connection, Unity Express, Expressway Series, Telepresence server, Telepresence Conductor, Telepresence Management Suite, Webex Meeting Center
Alef Nula a.s.
Prague, Czech republic
5 years 2 months
2009-04 - 2014-05

Providing level 2 incident & problem management

Technical Lead Engineer of dedicated global Cisco Unified Communications customers
Technical Lead Engineer of dedicated global Cisco Unified Communications customers
  • Providing level 2 incident & problem management
  • Performing complex change requests
  • Implementing & Configuring new locations
  • Reviewing Cisco Unified Communications solution & design and implementing feature enhancements
  • CUCM, IM & Presence, UCCX , Unity Connection, Unity Express
Verizon Enterprise Solution
Ostrava, Czech republic

Aus- und Weiterbildung

Aus- und Weiterbildung

2005 - 2009:

Computer science

Bachelor of Computer science

Faculty of informatics Masaryk university, Applied informatics


Key Focus:

  • Database Systems
  • Computer Networks
  • Data Mining and Natural Language Processing


CERTIFICATES

  • CCNA - Cisco Certified Network Associate
  • CCNA Voice - Cisco Certified Network Associate
  • CCNP Voice - Cisco Certified Network Professional
  • Implementing Cisco Quality of Service
  • Unified Communications Contact Center Express Implementation
  • ITIL V3 Foundation

Kompetenzen

Kompetenzen

Top-Skills

Cisco VoIP Microsoft

Produkte / Standards / Erfahrungen / Methoden

OTHER SKILLS AND COMPETENCIES

  • Creative
  • Straight-forward
  • Reliability & Efficiency
  • Customer & Goal oriented with ability to prioritize

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