IT Support Specialist with extensive experience in IT projects. Fluent in English and German and onsite, remote or hybrid Support
Aktualisiert am 10.12.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.01.2025
Verfügbar zu: 100%
davon vor Ort: 90%
2nd Level Support
Windows 10
Office 365
Mobile Device Management
Serveradministration
Azure
Microsoft Intune
DMS DB
ITIL V3
LAN/WAN
Cisco
VoIP
iPhone
Netapp Administration
Storage
English
very Good and Fluent: speaking, reading writing

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

9 months
2023-08 - 2024-04

Onsite ? Support, 2nd Level

HP laptop and iphone and ipad support, windows 10 prof, LANand WiFi support, printer support, Cisco support for switches and AP, O365, Active Directory, MS Azure admin, MS Intune, SCCM and Autopilot imaging, MDM iphone / ipad
Cognizant / Freshfields, Duesseldorf
1 year 6 months
2022-02 - 2023-07

Onsite - Support, 2nd Level

Dell hardware Laptop, iPhone und iPad, MacBook, Network, LAN and WiFi config, CISCO router and switches, Cisco Access Points, Windows 10 Prof., Business applications, VOIP phones, Cloud PBX, Office 365, MDM, Jira ticket, Canon printer, Citrix, Remote Support, Active Directory, Azure Admin, Microsoft Intune 
Hydrafacial, Frankfurt
9 months
2021-05 - 2022-01

On-Site Support

Lenovo Laptop and Desktop LAN and Wi-Fi ...
Lenovo Laptop and Desktop LAN and Wi-Fi configuration and repair Cisco switches Cisco Access Points Windows 10 Server 2012 Business Applications Avaya IP phones MDM iPhone SNOW ticket system Ricoh and HP printer Citrix receiver VPN Active Directory
Stanley-BlackDecker, Giessen
8 months
2020-09 - 2021-04

Onsite-Support 2nd Level

Microsoft 7 and 10 and HP Hardware, Hardware and Software Support, Network: LAN and WiFi, MDM support, Printer Support, Wind 10 rollout, Ticket System SNOW
K+S Kali AG, Philippsthal
6 months
2020-03 - 2020-08

Business Software Support

Business Software Support, Microsoft 7 and 10 and DELL Hardware, Network: LAN and WiFi, MDM support, Printer Configuration, Wind 10 rollout and O365, MS Teams, Cisco IP phones, Remote Assistance for Home Office user, Service Now ticket system
KAO Onsite Support, 2nd Level, in Darmstadt
9 months
2019-06 - 2020-02

Software and Hardware Troubleshooting

Software and Hardware Troubleshooting, IBM/Lenovo and Dell laptops and desktops, Windows 7 Support, MDM MobileIron iphones, Blackberry, Office 2013, Skype for Business, Avaya IP phone, LAN and WiFi Support, Intranet, Citrix, Remote Assistance, HP Printer, Active Directory, VPN and RAS, Software Center and MC7 installation from SCCM server, new image install via network on Laptop and desktop with Wind 7, Service Now ticket system
Deutsche Bank, Trading, Onsite Support in Frankfurt
4 months
2019-01 - 2019-04

User Administration and Soft/Hardware Support

User Administration and Soft/Hardware Support, Wind 7, MDM, LAN, Wireless, Active Directory, Citrix, Remote Assistance, Office 2010 / O365, Skype, printer support, Software installation, Avaya IP Phones configuration, VPN, new image install on laptops, Service Now ticket system
RWE, Onsite Support in Berlin
7 months
2018-06 - 2018-12

Administration and Soft/Hardware Support

Onsite Support, Administration and Soft/Hardware Support, Wind 7 client, HP desktop and laptop and LOB Software, Office 2016/O365, MS Dynamics 365, SCCM, imaging, MDM, iphone support, Blackberry and Samsung, LAN and Wireless support, Service Now ticket system
Computacenter, Frankfurt, HELABA
2 months
2018-04 - 2018-05

Migration to Windows 10

Migration to Windows 10, software and hardware rollout, Office 2016 /O365, Cisco phones, Citrix Desktop and Receiver, SCCM, new image install on Dell laptop
Techem Deutschland, Eschborn
9 months
2017-06 - 2018-02

On-Site support, 2nd Level

On-Site support, 2nd Level, dealing with all IT problems in the office.Hardware and Software and Network Support. install software, configure printer and applications, Office 2016/O365, MS Dynamics 365, Citrix Receiver, Active Directory, Remote Desktop, Service Now ticket system, new images for Lenovo laptop and Microsoft Surface Tablet, Training for new hires: Wind 7 and Wind 10, repair broken laptops, Mastercraft Ticket system, Incidents and Service Request, SCCM client, Wireless config, LAN config, Printer support, iPhone config, Skype for Business and Polycom phone config, VOIP, VPN, home office support, remote support using TeamViewer, Citrix Workspace
BeamSuntory Deutschland, Frankfurt, TCS
7 months
2016-11 - 2017-05

OnSite Support, HP Laptop Image and Repair

OnSite Support, HP Laptop Image and Repair, Printer support, mobile phones, business applications, SAP, Network configuration, new Hardware deployment, desk move, new hire setup and training, Break-Fix Support, Citrix Workspace, ITIL Ticket Management System, Service Now ticket system, Active Directory
Nielsen Hamburg, TCS
1 year 2 months
2015-09 - 2016-10

OnSite Support

OnSite Support, Migration from Desktop to Thin Clients, new install of Windows OS built and Applications, new Hardware deployment, Imaging, Install and Configuration of new Thin clients, Break-Fix Support.
Computacenter, London / UBS Campus
1 year 4 months
2014-05 - 2015-08

Field Service Engineering

Field Service Engineer VDI thin client desktops laptops ...
Field Service Engineer
Field Service Engineer for colleagues in branches/stations and HQ, LAN issues, VOIP, VDI Thin client migration and support, Citrix Receiver and XEN Apps configuration and App and Desktop Virtualization, Citrix Workspace, MMC, Lotus Notes email, Evaluating/ migrating/ developing/ implementing/ configuring and testing of systems, Chip & Pin devices for credit/Maestro cards payment terminal, Pearl/Merlin scan handhelds and web based apps, Citrix, MS Outlook, Lotus Notes, phone/email/remote/onsite support  
VDI thin client desktops laptops mobile phones tablets printer Avaya IP phones Win XP and Win7 and business apps Fildo and Wizard Mainframe
Avis Budget Group, Oberursel, Germany
3 months
2014-01 - 2014-03

Customer Service calls

Customer Service calls from German and English customers, work on incidents or forward them to resolver group, create escalations for customers and provide updates
COLT Telecommunication and Services, London
1 year
2012-10 - 2013-09

Technical Support

Technical Support for German and English customers: phone, email and remotely, SaaS environment problems solved, Configuration and Administration Support for MDM console (web based browser), create profiles, AD Integration, email configuration for EAS, EIS Integration, Apple APNS and VPP
AirWatch MDM Solutions (Mobile Device Management) Milton Keynes

Aus- und Weiterbildung

Aus- und Weiterbildung

4 months
2004-04 - 2004-07

Business English Course "Working and Living in Ireland"

Full qualification in both Business and IT English, Advanced Level, F+U International Academy Berlin, Germany
Full qualification in both Business and IT English, Advanced Level
F+U International Academy Berlin, Germany
1 year 1 month
2002-03 - 2003-03

Advanced Training, Network ? Manager with Certification

Microsoft certified: MCP for Win 2000 and 2003, Elop - Engineering and Networking Academy, Berlin
Microsoft certified: MCP for Win 2000 and 2003
Elop - Engineering and Networking Academy, Berlin
1 year
1997-10 - 1998-09

International Management Association Foreign Trade Marketing, Economics, Communication, Presentation and Data-Processing

Qualification: Foreign Trade Expert,
Qualification: Foreign Trade Expert

Position

Position

  • Technical Support Engineer, Onsite or Field Support
  • Technical Support, Field Engineer, Administrator, Customer Service

Kompetenzen

Kompetenzen

Top-Skills

2nd Level Support Windows 10 Office 365 Mobile Device Management Serveradministration Azure Microsoft Intune DMS DB ITIL V3 LAN/WAN Cisco VoIP iPhone Netapp Administration Storage

Produkte / Standards / Erfahrungen / Methoden

Current Skill Set:

Windows OS, Office 365, Outlook 365, Lotus Notes, Service Now ticket system, SCCM, Imaging, Networking, mobile device management, iphone, iPad, Android, Storage System NetApp, basic Unix, Windows Server 2008 and 2012, MCSA, ISM, MMC, Infrastructure, Hard and Software Support, Remote Desktop, Active Directory 


Work experience

  • I have more than 20 years extensive experience as a Technical Support Engineer in Troubleshooting Windows 10, 7, Win 2008/2012 Server, MS Azure and Intune, Linux, Office 2007-2016/O365 and Database Management Systems, ITIL Service Management, ISM, MMC, Proxy, LAN/WAN, Wireless, VOIP configuration, Skype for Business, MS Teams, Avaya and Cisco phones, mobile phones iPhone and Samsung Android, Tablet, MDM, Service Now ticket system, Microsoft certified: MCP/MCSA for Windows Server 2003/2008/2012, Cisco CCNA voice training
  • I am looking for a new challenge to raise my career options and to benefit from my experiences in Technical Support, Customer Service, Helpdesk, PC - technician (hands-on), Troubleshooting and Configuration of Windows OS and Networking, Storage System: NetApp FAS systems (HW) and Data ONTAP (SW), Infrastructure and System Administration, Active Directory, Remote Desktop


Skills

  • Excellent Management and organization skills acquired by setting up my own IT business.
  • Marketing and Sales experience gained through wholesales business in interior fittings (for carpenters).
  • Proven independency at work as a valuable team member.
  • Proven versatility and excellent ability to adapt to rapidly changing environments at short notice, ability to work with minimal supervision
  • Responsible, Ambitious, Confident, sociable and loyal.
  • Further experience in Ethernet and Token-Ring, Proxy, Active Directory, Administration - Migration ? Installation, Troubleshooting Windows 2000/ XP Prof, Windows 7, User Help Desk, ISDN, DSL, Telecommunication, TCP/IP, LAN / WAN, DHCP, DNS, Internet, Router, Host-Emulation, MS-Office 2003/2007/2010/2013/2016/O365, ITSM Remedy, Lotus Notes email
  • Basic knowledge in Linux, Fox-Pro DB, MS-SQL, Lotus Notes databases. Mobile devices iPhone and Samsung phones and Tablets
  • NetApp Storage: Hardware FAS system and Software (Data ONTAP)
  • Ethernet and Token-Ring, Proxy, Active Directory, Administration - Migration ? Installation, Troubleshooting Windows 2000/ XP Prof, User Help Desk, ISDN, DSL, Telecommunication, TCP/IP, LAN / WAN, DHCP, DNS, Internet Router, Host-Emulation, MS-Office


Social

I like to deal with customers. I?ve been working mainly in offices. I am a team player. I can quickly adapt to new job situations and assist different types of customers. I?m responsible, ambitious, customer orientated, career minded, confident, sociable and loyal. 

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

9 months
2023-08 - 2024-04

Onsite ? Support, 2nd Level

HP laptop and iphone and ipad support, windows 10 prof, LANand WiFi support, printer support, Cisco support for switches and AP, O365, Active Directory, MS Azure admin, MS Intune, SCCM and Autopilot imaging, MDM iphone / ipad
Cognizant / Freshfields, Duesseldorf
1 year 6 months
2022-02 - 2023-07

Onsite - Support, 2nd Level

Dell hardware Laptop, iPhone und iPad, MacBook, Network, LAN and WiFi config, CISCO router and switches, Cisco Access Points, Windows 10 Prof., Business applications, VOIP phones, Cloud PBX, Office 365, MDM, Jira ticket, Canon printer, Citrix, Remote Support, Active Directory, Azure Admin, Microsoft Intune 
Hydrafacial, Frankfurt
9 months
2021-05 - 2022-01

On-Site Support

Lenovo Laptop and Desktop LAN and Wi-Fi ...
Lenovo Laptop and Desktop LAN and Wi-Fi configuration and repair Cisco switches Cisco Access Points Windows 10 Server 2012 Business Applications Avaya IP phones MDM iPhone SNOW ticket system Ricoh and HP printer Citrix receiver VPN Active Directory
Stanley-BlackDecker, Giessen
8 months
2020-09 - 2021-04

Onsite-Support 2nd Level

Microsoft 7 and 10 and HP Hardware, Hardware and Software Support, Network: LAN and WiFi, MDM support, Printer Support, Wind 10 rollout, Ticket System SNOW
K+S Kali AG, Philippsthal
6 months
2020-03 - 2020-08

Business Software Support

Business Software Support, Microsoft 7 and 10 and DELL Hardware, Network: LAN and WiFi, MDM support, Printer Configuration, Wind 10 rollout and O365, MS Teams, Cisco IP phones, Remote Assistance for Home Office user, Service Now ticket system
KAO Onsite Support, 2nd Level, in Darmstadt
9 months
2019-06 - 2020-02

Software and Hardware Troubleshooting

Software and Hardware Troubleshooting, IBM/Lenovo and Dell laptops and desktops, Windows 7 Support, MDM MobileIron iphones, Blackberry, Office 2013, Skype for Business, Avaya IP phone, LAN and WiFi Support, Intranet, Citrix, Remote Assistance, HP Printer, Active Directory, VPN and RAS, Software Center and MC7 installation from SCCM server, new image install via network on Laptop and desktop with Wind 7, Service Now ticket system
Deutsche Bank, Trading, Onsite Support in Frankfurt
4 months
2019-01 - 2019-04

User Administration and Soft/Hardware Support

User Administration and Soft/Hardware Support, Wind 7, MDM, LAN, Wireless, Active Directory, Citrix, Remote Assistance, Office 2010 / O365, Skype, printer support, Software installation, Avaya IP Phones configuration, VPN, new image install on laptops, Service Now ticket system
RWE, Onsite Support in Berlin
7 months
2018-06 - 2018-12

Administration and Soft/Hardware Support

Onsite Support, Administration and Soft/Hardware Support, Wind 7 client, HP desktop and laptop and LOB Software, Office 2016/O365, MS Dynamics 365, SCCM, imaging, MDM, iphone support, Blackberry and Samsung, LAN and Wireless support, Service Now ticket system
Computacenter, Frankfurt, HELABA
2 months
2018-04 - 2018-05

Migration to Windows 10

Migration to Windows 10, software and hardware rollout, Office 2016 /O365, Cisco phones, Citrix Desktop and Receiver, SCCM, new image install on Dell laptop
Techem Deutschland, Eschborn
9 months
2017-06 - 2018-02

On-Site support, 2nd Level

On-Site support, 2nd Level, dealing with all IT problems in the office.Hardware and Software and Network Support. install software, configure printer and applications, Office 2016/O365, MS Dynamics 365, Citrix Receiver, Active Directory, Remote Desktop, Service Now ticket system, new images for Lenovo laptop and Microsoft Surface Tablet, Training for new hires: Wind 7 and Wind 10, repair broken laptops, Mastercraft Ticket system, Incidents and Service Request, SCCM client, Wireless config, LAN config, Printer support, iPhone config, Skype for Business and Polycom phone config, VOIP, VPN, home office support, remote support using TeamViewer, Citrix Workspace
BeamSuntory Deutschland, Frankfurt, TCS
7 months
2016-11 - 2017-05

OnSite Support, HP Laptop Image and Repair

OnSite Support, HP Laptop Image and Repair, Printer support, mobile phones, business applications, SAP, Network configuration, new Hardware deployment, desk move, new hire setup and training, Break-Fix Support, Citrix Workspace, ITIL Ticket Management System, Service Now ticket system, Active Directory
Nielsen Hamburg, TCS
1 year 2 months
2015-09 - 2016-10

OnSite Support

OnSite Support, Migration from Desktop to Thin Clients, new install of Windows OS built and Applications, new Hardware deployment, Imaging, Install and Configuration of new Thin clients, Break-Fix Support.
Computacenter, London / UBS Campus
1 year 4 months
2014-05 - 2015-08

Field Service Engineering

Field Service Engineer VDI thin client desktops laptops ...
Field Service Engineer
Field Service Engineer for colleagues in branches/stations and HQ, LAN issues, VOIP, VDI Thin client migration and support, Citrix Receiver and XEN Apps configuration and App and Desktop Virtualization, Citrix Workspace, MMC, Lotus Notes email, Evaluating/ migrating/ developing/ implementing/ configuring and testing of systems, Chip & Pin devices for credit/Maestro cards payment terminal, Pearl/Merlin scan handhelds and web based apps, Citrix, MS Outlook, Lotus Notes, phone/email/remote/onsite support  
VDI thin client desktops laptops mobile phones tablets printer Avaya IP phones Win XP and Win7 and business apps Fildo and Wizard Mainframe
Avis Budget Group, Oberursel, Germany
3 months
2014-01 - 2014-03

Customer Service calls

Customer Service calls from German and English customers, work on incidents or forward them to resolver group, create escalations for customers and provide updates
COLT Telecommunication and Services, London
1 year
2012-10 - 2013-09

Technical Support

Technical Support for German and English customers: phone, email and remotely, SaaS environment problems solved, Configuration and Administration Support for MDM console (web based browser), create profiles, AD Integration, email configuration for EAS, EIS Integration, Apple APNS and VPP
AirWatch MDM Solutions (Mobile Device Management) Milton Keynes

Aus- und Weiterbildung

Aus- und Weiterbildung

4 months
2004-04 - 2004-07

Business English Course "Working and Living in Ireland"

Full qualification in both Business and IT English, Advanced Level, F+U International Academy Berlin, Germany
Full qualification in both Business and IT English, Advanced Level
F+U International Academy Berlin, Germany
1 year 1 month
2002-03 - 2003-03

Advanced Training, Network ? Manager with Certification

Microsoft certified: MCP for Win 2000 and 2003, Elop - Engineering and Networking Academy, Berlin
Microsoft certified: MCP for Win 2000 and 2003
Elop - Engineering and Networking Academy, Berlin
1 year
1997-10 - 1998-09

International Management Association Foreign Trade Marketing, Economics, Communication, Presentation and Data-Processing

Qualification: Foreign Trade Expert,
Qualification: Foreign Trade Expert

Position

Position

  • Technical Support Engineer, Onsite or Field Support
  • Technical Support, Field Engineer, Administrator, Customer Service

Kompetenzen

Kompetenzen

Top-Skills

2nd Level Support Windows 10 Office 365 Mobile Device Management Serveradministration Azure Microsoft Intune DMS DB ITIL V3 LAN/WAN Cisco VoIP iPhone Netapp Administration Storage

Produkte / Standards / Erfahrungen / Methoden

Current Skill Set:

Windows OS, Office 365, Outlook 365, Lotus Notes, Service Now ticket system, SCCM, Imaging, Networking, mobile device management, iphone, iPad, Android, Storage System NetApp, basic Unix, Windows Server 2008 and 2012, MCSA, ISM, MMC, Infrastructure, Hard and Software Support, Remote Desktop, Active Directory 


Work experience

  • I have more than 20 years extensive experience as a Technical Support Engineer in Troubleshooting Windows 10, 7, Win 2008/2012 Server, MS Azure and Intune, Linux, Office 2007-2016/O365 and Database Management Systems, ITIL Service Management, ISM, MMC, Proxy, LAN/WAN, Wireless, VOIP configuration, Skype for Business, MS Teams, Avaya and Cisco phones, mobile phones iPhone and Samsung Android, Tablet, MDM, Service Now ticket system, Microsoft certified: MCP/MCSA for Windows Server 2003/2008/2012, Cisco CCNA voice training
  • I am looking for a new challenge to raise my career options and to benefit from my experiences in Technical Support, Customer Service, Helpdesk, PC - technician (hands-on), Troubleshooting and Configuration of Windows OS and Networking, Storage System: NetApp FAS systems (HW) and Data ONTAP (SW), Infrastructure and System Administration, Active Directory, Remote Desktop


Skills

  • Excellent Management and organization skills acquired by setting up my own IT business.
  • Marketing and Sales experience gained through wholesales business in interior fittings (for carpenters).
  • Proven independency at work as a valuable team member.
  • Proven versatility and excellent ability to adapt to rapidly changing environments at short notice, ability to work with minimal supervision
  • Responsible, Ambitious, Confident, sociable and loyal.
  • Further experience in Ethernet and Token-Ring, Proxy, Active Directory, Administration - Migration ? Installation, Troubleshooting Windows 2000/ XP Prof, Windows 7, User Help Desk, ISDN, DSL, Telecommunication, TCP/IP, LAN / WAN, DHCP, DNS, Internet, Router, Host-Emulation, MS-Office 2003/2007/2010/2013/2016/O365, ITSM Remedy, Lotus Notes email
  • Basic knowledge in Linux, Fox-Pro DB, MS-SQL, Lotus Notes databases. Mobile devices iPhone and Samsung phones and Tablets
  • NetApp Storage: Hardware FAS system and Software (Data ONTAP)
  • Ethernet and Token-Ring, Proxy, Active Directory, Administration - Migration ? Installation, Troubleshooting Windows 2000/ XP Prof, User Help Desk, ISDN, DSL, Telecommunication, TCP/IP, LAN / WAN, DHCP, DNS, Internet Router, Host-Emulation, MS-Office


Social

I like to deal with customers. I?ve been working mainly in offices. I am a team player. I can quickly adapt to new job situations and assist different types of customers. I?m responsible, ambitious, customer orientated, career minded, confident, sociable and loyal. 

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Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

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