Freelancer: Ich bin spezialisiert auf IT-Serviceleitung und operative IT, mit mehrj�hriger Erfahrung in der Prozessoptimierung und Implement von IT-L�sungen.

Freiberufler / Selbstst�ndiger

Remote-Arbeit

Verf�gbar ab: 01.06.2025

Verf�gbar zu: 100%

davon vor Ort: 100%

Top-Skills

IT-Projektmanagement

Servicemanagement

Prozessoptimierung

IT-Sicherheit

Compliance-�berwachung

Stakeholdermanagement

Anforderungsanalyse

Vertragsmanagement

fehleranalyse

Fehleranalyse und Troubleshooting

Scrum Master

PRINCE2

Projektmethodik

Eskalationsmanagement

Service-Level-Agreement

Reporting

BI-Reporting

MS Power BI

Qualit�tsmanagement (Einf�hrung...)

Kostenmanagement

Forecasting

Strategie

Strategieplanung

Sprachen

German

English

Einsatzorte

L�nder

Deutschland

Remote-Arbeit

m�glich

Projekte

Projektinhalte

Project coordination and management:
- Coordination of sub-projects in the development of an ISMS in accordance with ISO 27001.
- Ensuring compliance with security standards through proactive bottleneck management and progress monitoring.
- Monitoring sub-projects, ensuring progress and proactively managing bottlenecks.
- Use of ServiceNow to control security-relevant processes and document security measures.
Reporting and process:
- Development of KPI programs to measure progress and compliance in the ISMS environment.
- Analysis and improvement of processes to identify weaknesses, minimize risks and increase performance for program reporting.
Stakeholder and senior management:
- Interface to senior management, escalation instance and support for strategic decisions.
- Advising stakeholders on compliance with security guidelines and ISMS standards.

Kunde

Brockmann & B�chner Partnergesellschaft, Deutsche Bahn

Projektinhalte

Analysis and introduction of the ERP system Odoo and development of a migration plan�for all business applications
Training of employees and development of a KDB
Application support and SPOC for all service issues
License management for software (procurement & control)

Kunde

LAN IT 24 GmbH

Projektinhalte

Creation of a project plan for the establishment of a training facility in accordance with AZAV.
Content and organizational conception of an AZAV-compliant training measure.
Selection and furnishing of premises, taking into account occupational health and safety and technical requirements.
Design and documentation of business processes, including the definition of relevant roles and responsibilities.
Setting up a training environment for carrying out the measures.
Selection, onboarding and management of instructors.
Implementation of carrier and measure certification (FKS: APV).
Creation of rough concepts for further measures.
Conception and introduction of software solutions (reporting, SAM, ticketing, server, etc.)

Kunde

LAN IT 24 GmbH - internal

Projektinhalte

Central point of contact for all customer concerns regarding vendor risk management
Carrying out background verification (BGV) for FTEs

Kunde

LAN IT 24 GmbH

Projektinhalte

Inventory of current services, services, contracts and licenses of the IT service desk and departments in cooperation
Analysis of the tickets and responsibilities of the IT Service Desk for development potential
Creation of a decision template for the further course of the project
Temporary coordination of the IT service desk (resource planning, service management)

Kunde

Frankfurt School of Finance & Management

Projektinhalte

Compliance & Security Integration:
- Operational management of certification with a focus on security and compliance requirements.
- Definition of business processes in consideration of IT security standards.
- Creation of guidelines and methods to ensure data integrity and access control.
- Establishment of ISO 9001-compliant measures for CIP, based on data analysis and feedback.
- Implementation and monitoring of occupational health and safety standards to ensure a safe and healthy working environment.
Tool-Integration:
- Introduction of the eGRC tool Gorisson to monitor compliance standards (licenses, contracts, processes).
- Training employees in the use of security guidelines and compliance tools.

Kunde

LAN IT 24 GmbH - internal

Rolle

HEAD OF IT SERVICE DESK

Projektinhalte

Service management and customer care:
- Customer care and support in service matters
- Single point of contact (SPOC) for the preparation of quotations and project planning
- Planning and development of customized services to ensure maximum customer satisfaction
- Increasing efficiency in customer license processes (old and new contracts)
Security Operations:
- Establishment and management of an IT service desk with a focus on incident management and escalation processes.
- Implementation of SLA reporting to monitor security incidents and response times.
- Optimization of licensing processes with consideration of software asset security.
Head of IT service desk:
- Scheduling and coordination of service desk staff
- Operational management and continuous improvement of service desk processes
- Preparation of detailed evaluations and reporting on service level agreements

Kunde

Suzuki Deutschland GmbH

Rolle

IT COORDINATOR

Projektinhalte

IT Coordination
- Hiring, managing and directing internal staff: selecting, training and leading a dynamic team of IT professionals to ensure smooth operations and high productivity.
- Responsibility for budgeting the IT department: planning and controlling the IT budget for optimal resource allocation and cost efficiency.
- Strategic planning and development of IT infrastructure: Develop and implement longterm IT strategies to ensure the scalability and performance of the security architecture and IT infrastructure.
- Management of software licenses and compliance checks to avoid security gaps.
Head of IT service desk
- Setting up and managing the internal service desk: Developing a high-quality IT service desk to resolve IT queries and problems quickly and efficiently.
- Escalation management for problems/incidents: Implementation of a structured escalation process for fast and effective handling of critical IT incidents.
- Operational management of the service desk: Monitoring and controlling the day-to-day operations of the service desk to ensure high service quality.
- Optimization of operational processes: Continuous analysis and improvement of service desk processes to increase efficiency and customer satisfaction.
- Evaluation and reporting on SLAs: Regular preparation of reports and analyses on compliance with and improvement of service level agreements (SLAs).
Providermanagement
- Management of existing supplier contracts: Effective management and maintenance of existing national and international supplier contracts to ensure security requirements, as well as continuity and quality of IT services.
- Drafting new contracts: Working with specialist legal, procurement and controlling teams to draft new supplier contracts, including market research and evaluation of bids.
- License cost monitoring and budgeting.

Kunde

Suzuki Deutschland GmbH

Rolle

IT-PROVIDERMANAGER

Projektinhalte

Provider management:
- Monitoring and ensuring compliance with service and security agreements and budgets.
- Processing provider orders and managing compliance guidelines.
- Responsibility for the entire service lifecycle management.
- Coordination of maintenance notifications and escalation processes with providers.
- Support with installation, change and deletion processes.
- Optimization of software asset management processes to reduce security risks.
Internal project management:
- Participation in the planning and implementation of internal projects, primarily in the IT area.
- Support with resource planning and time management for project teams.
Application Management:
- Analysis and evaluation of existing applications in the Linux and Windows environment.
- Development and implementation of process optimization plans.
- Carrying out market research to identify potential providers and preparing bid evaluations.
- Monitoring software components and initiating maintenance measures.
- Regular reporting to IT management on operational issues and strategic recommendations.

Kunde

Suzuki Deutschland GmbH

8 Monate

2019-08 - 2020-03

MANAGEMENT AND OPTIMIZATION OF INTERNAL COMPANY PROCESSES

PMO

Rolle

PMO

Projektinhalte

Situation analysis:
- Thorough analysis of existing processes and documentation in close cooperation with the respective specialist teams. The aim is to identify weak points and optimization potential.
Strategy development:
- Development of tailor-made strategies for process optimization in coordination with team leaders and skilled workers. Consideration of company goals and industry-specific requirements.
Implementation of the update:
- Systematic and iterative approach to develop efficient and practicable solutions for the specialist departments. Support in the implementation and training of employees.
Review of results:
- Regular review of the implementation and conformity of the optimized processes with the safety and procedural regulations. Conducting meetings to evaluate the results and determine further optimization steps as required.

Kunde

LDI ? Landesbetrieb Daten und Information

3 Jahre

2016-08 - 2019-07

IT SECOND LEVEL & PROJECT SUPPORT

PMO Empirum Nexthink helpLine ...

Rolle

PMO

Projektinhalte

PMO:

Service creation:
- Successful management of a project to introduce Nexthink software in an international�IT system house.�
- Objective: Expansion of the support concept through a pilot phase and preparation of a comprehensive final report with recommendations for action.
Further development of internal processes:
- Optimization of the team-internal processes of a user helpdesk by adapting the ITSM system helpLine for more efficient support processes and improved service quality.
Rollout support:
- Member of a seven-person team responsible for the quality assurance of supplier projects (O365 and hardware). Responsibilities included regular reporting and integration of findings into project planning.

Technical support:

Issue�analysis and user communication:
- Partof a 30-strong interdisciplinary tech support team. Responsible for error analysis,�efficient user communication, rapid troubleshooting and knowledge transfer.

Kenntnisse

Empirum Nexthink helpLine Jira Atlassian AppSense O365 Windows 10 MacOS iOS Mobile Iron Active Directory Skype for Business Citrix IBM Notes

Kunde

Deutsche Verm�gensberatung

Aus- und Weiterbildung

Certificates:

PRINCE2
PractitionerITIL Foundation
AEVO
IHK Project
Manager
ISO 27001
SCRUM Master (PSM I)
Power BI (upcoming)

Kompetenzen

Top-Skills

IT-Projektmanagement Servicemanagement Prozessoptimierung IT-Sicherheit Compliance-�berwachung Stakeholdermanagement Anforderungsanalyse Vertragsmanagement fehleranalyse Fehleranalyse und Troubleshooting Scrum Master PRINCE2 Projektmethodik Eskalationsmanagement Service-Level-Agreement Reporting BI-Reporting MS Power BI Qualit�tsmanagement (Einf�hrung...) Kostenmanagement Forecasting Strategie Strategieplanung

Produkte / Standards / Erfahrungen / Methoden

Profile

IT PROJECT MANAGEMENT (-OFFICE) & PROCESS OPTIMIZATION

As a certified project manager (PRINCE2, ITIL, ISO 27001, SCRUM, PM IHK) with over 8 years of experience in process digitization, compliancemanagement, service optimization and IT infrastructure, I have managedcomplex projects along the entire life cycle - from analysis to sustainableimplementation.�
My focus is on combining technical requirements withorganizational goals in order to achieve measurable increases in efficiencyand compliance security.

IT-Compliance & Risikomanagement

Coordination of an ISMS implementation according to ISO 27001:Implementation of certification sub-projects, including controlling,support of security audits and reporting.
Compliance with standards: Implementation of AZAV, ISO 9001 and ITsecurity guidelines in educational institutions and automotive groups.
eGRC integration: Introduction of tools such as Gorisson to monitorlicense compliance and contract management.

Process Digitalization & IT-Projectmanagement

ERP systems: migration to Odoo with a focus on digital businessprocesses.
Agile & hybrid methods: combination of SCRUM and PRINCE2 forsoftware rollouts and infrastructure projects.
Documentation & decision templates: Creation of KPI programs for ISMSreporting and service catalogs.

Service-Management & IT-Operations

IT service desk transformation: development and management of serviceteams, introduction of SLA reporting and ticketing systems.
Provider & license management: Optimization of software asset
processes and vendor risk management.
Transition of IT infrastructure: Strategic planning and implementation ofa new IT infrastructure.
Technical infrastructure: Administration of Windows/Linux/MacOSenvironments and development of training environments (AZAV).

Technology & Methodological Expertise

Tools:
- ServiceNow
- Jira
- Confluence
- MS Project
- OpenProject
- Odoo,Nexthink
Zoho Tool ChainStandards:
- ITILv3/v4
- ISO 27001/9001
- AZAV
- SCRUM Master PSM I

What distinguishes me

Implementation strength:
- From analysis to successful completion, Ipursue projects with a clear focus on economic and technicalsustainability.
Bridging function:
- Interface between specialist departments, seniormanagement and IT - always with the aim of translating complexrequirements into pragmatic solutions.
Holistic approach:
- ?Combination of technical know-how and processexpertise.

Branchen

IT Security
Education
Automotive
Financial Services

Einsatzorte

L�nder

Deutschland

Remote-Arbeit

m�glich

Projekte

Projektinhalte

Project coordination and management:
- Coordination of sub-projects in the development of an ISMS in accordance with ISO 27001.
- Ensuring compliance with security standards through proactive bottleneck management and progress monitoring.
- Monitoring sub-projects, ensuring progress and proactively managing bottlenecks.
- Use of ServiceNow to control security-relevant processes and document security measures.
Reporting and process:
- Development of KPI programs to measure progress and compliance in the ISMS environment.
- Analysis and improvement of processes to identify weaknesses, minimize risks and increase performance for program reporting.
Stakeholder and senior management:
- Interface to senior management, escalation instance and support for strategic decisions.
- Advising stakeholders on compliance with security guidelines and ISMS standards.

Kunde

Brockmann & B�chner Partnergesellschaft, Deutsche Bahn

Projektinhalte

Analysis and introduction of the ERP system Odoo and development of a migration plan�for all business applications
Training of employees and development of a KDB
Application support and SPOC for all service issues
License management for software (procurement & control)

Kunde

LAN IT 24 GmbH

Projektinhalte

Creation of a project plan for the establishment of a training facility in accordance with AZAV.
Content and organizational conception of an AZAV-compliant training measure.
Selection and furnishing of premises, taking into account occupational health and safety and technical requirements.
Design and documentation of business processes, including the definition of relevant roles and responsibilities.
Setting up a training environment for carrying out the measures.
Selection, onboarding and management of instructors.
Implementation of carrier and measure certification (FKS: APV).
Creation of rough concepts for further measures.
Conception and introduction of software solutions (reporting, SAM, ticketing, server, etc.)

Kunde

LAN IT 24 GmbH - internal

Projektinhalte

Central point of contact for all customer concerns regarding vendor risk management
Carrying out background verification (BGV) for FTEs

Kunde

LAN IT 24 GmbH

Projektinhalte

Inventory of current services, services, contracts and licenses of the IT service desk and departments in cooperation
Analysis of the tickets and responsibilities of the IT Service Desk for development potential
Creation of a decision template for the further course of the project
Temporary coordination of the IT service desk (resource planning, service management)

Kunde

Frankfurt School of Finance & Management

Projektinhalte

Compliance & Security Integration:
- Operational management of certification with a focus on security and compliance requirements.
- Definition of business processes in consideration of IT security standards.
- Creation of guidelines and methods to ensure data integrity and access control.
- Establishment of ISO 9001-compliant measures for CIP, based on data analysis and feedback.
- Implementation and monitoring of occupational health and safety standards to ensure a safe and healthy working environment.
Tool-Integration:
- Introduction of the eGRC tool Gorisson to monitor compliance standards (licenses, contracts, processes).
- Training employees in the use of security guidelines and compliance tools.

Kunde

LAN IT 24 GmbH - internal

Rolle

HEAD OF IT SERVICE DESK

Projektinhalte

Service management and customer care:
- Customer care and support in service matters
- Single point of contact (SPOC) for the preparation of quotations and project planning
- Planning and development of customized services to ensure maximum customer satisfaction
- Increasing efficiency in customer license processes (old and new contracts)
Security Operations:
- Establishment and management of an IT service desk with a focus on incident management and escalation processes.
- Implementation of SLA reporting to monitor security incidents and response times.
- Optimization of licensing processes with consideration of software asset security.
Head of IT service desk:
- Scheduling and coordination of service desk staff
- Operational management and continuous improvement of service desk processes
- Preparation of detailed evaluations and reporting on service level agreements

Kunde

Suzuki Deutschland GmbH

Rolle

IT COORDINATOR

Projektinhalte

IT Coordination
- Hiring, managing and directing internal staff: selecting, training and leading a dynamic team of IT professionals to ensure smooth operations and high productivity.
- Responsibility for budgeting the IT department: planning and controlling the IT budget for optimal resource allocation and cost efficiency.
- Strategic planning and development of IT infrastructure: Develop and implement longterm IT strategies to ensure the scalability and performance of the security architecture and IT infrastructure.
- Management of software licenses and compliance checks to avoid security gaps.
Head of IT service desk
- Setting up and managing the internal service desk: Developing a high-quality IT service desk to resolve IT queries and problems quickly and efficiently.
- Escalation management for problems/incidents: Implementation of a structured escalation process for fast and effective handling of critical IT incidents.
- Operational management of the service desk: Monitoring and controlling the day-to-day operations of the service desk to ensure high service quality.
- Optimization of operational processes: Continuous analysis and improvement of service desk processes to increase efficiency and customer satisfaction.
- Evaluation and reporting on SLAs: Regular preparation of reports and analyses on compliance with and improvement of service level agreements (SLAs).
Providermanagement
- Management of existing supplier contracts: Effective management and maintenance of existing national and international supplier contracts to ensure security requirements, as well as continuity and quality of IT services.
- Drafting new contracts: Working with specialist legal, procurement and controlling teams to draft new supplier contracts, including market research and evaluation of bids.
- License cost monitoring and budgeting.

Kunde

Suzuki Deutschland GmbH

Rolle

IT-PROVIDERMANAGER

Projektinhalte

Provider management:
- Monitoring and ensuring compliance with service and security agreements and budgets.
- Processing provider orders and managing compliance guidelines.
- Responsibility for the entire service lifecycle management.
- Coordination of maintenance notifications and escalation processes with providers.
- Support with installation, change and deletion processes.
- Optimization of software asset management processes to reduce security risks.
Internal project management:
- Participation in the planning and implementation of internal projects, primarily in the IT area.
- Support with resource planning and time management for project teams.
Application Management:
- Analysis and evaluation of existing applications in the Linux and Windows environment.
- Development and implementation of process optimization plans.
- Carrying out market research to identify potential providers and preparing bid evaluations.
- Monitoring software components and initiating maintenance measures.
- Regular reporting to IT management on operational issues and strategic recommendations.

Kunde

Suzuki Deutschland GmbH

8 Monate

2019-08 - 2020-03

MANAGEMENT AND OPTIMIZATION OF INTERNAL COMPANY PROCESSES

PMO

Rolle

PMO

Projektinhalte

Situation analysis:
- Thorough analysis of existing processes and documentation in close cooperation with the respective specialist teams. The aim is to identify weak points and optimization potential.
Strategy development:
- Development of tailor-made strategies for process optimization in coordination with team leaders and skilled workers. Consideration of company goals and industry-specific requirements.
Implementation of the update:
- Systematic and iterative approach to develop efficient and practicable solutions for the specialist departments. Support in the implementation and training of employees.
Review of results:
- Regular review of the implementation and conformity of the optimized processes with the safety and procedural regulations. Conducting meetings to evaluate the results and determine further optimization steps as required.

Kunde

LDI ? Landesbetrieb Daten und Information

3 Jahre

2016-08 - 2019-07

IT SECOND LEVEL & PROJECT SUPPORT

PMO Empirum Nexthink helpLine ...

Rolle

PMO

Projektinhalte

PMO:

Service creation:
- Successful management of a project to introduce Nexthink software in an international�IT system house.�
- Objective: Expansion of the support concept through a pilot phase and preparation of a comprehensive final report with recommendations for action.
Further development of internal processes:
- Optimization of the team-internal processes of a user helpdesk by adapting the ITSM system helpLine for more efficient support processes and improved service quality.
Rollout support:
- Member of a seven-person team responsible for the quality assurance of supplier projects (O365 and hardware). Responsibilities included regular reporting and integration of findings into project planning.

Technical support:

Issue�analysis and user communication:
- Partof a 30-strong interdisciplinary tech support team. Responsible for error analysis,�efficient user communication, rapid troubleshooting and knowledge transfer.

Kenntnisse

Empirum Nexthink helpLine Jira Atlassian AppSense O365 Windows 10 MacOS iOS Mobile Iron Active Directory Skype for Business Citrix IBM Notes

Kunde

Deutsche Verm�gensberatung

Aus- und Weiterbildung

Certificates:

PRINCE2
PractitionerITIL Foundation
AEVO
IHK Project
Manager
ISO 27001
SCRUM Master (PSM I)
Power BI (upcoming)

Kompetenzen

Top-Skills

Produkte / Standards / Erfahrungen / Methoden

Profile

IT PROJECT MANAGEMENT (-OFFICE) & PROCESS OPTIMIZATION

As a certified project manager (PRINCE2, ITIL, ISO 27001, SCRUM, PM IHK) with over 8 years of experience in process digitization, compliancemanagement, service optimization and IT infrastructure, I have managedcomplex projects along the entire life cycle - from analysis to sustainableimplementation.�
My focus is on combining technical requirements withorganizational goals in order to achieve measurable increases in efficiencyand compliance security.

IT-Compliance & Risikomanagement

Coordination of an ISMS implementation according to ISO 27001:Implementation of certification sub-projects, including controlling,support of security audits and reporting.
Compliance with standards: Implementation of AZAV, ISO 9001 and ITsecurity guidelines in educational institutions and automotive groups.
eGRC integration: Introduction of tools such as Gorisson to monitorlicense compliance and contract management.

Process Digitalization & IT-Projectmanagement

ERP systems: migration to Odoo with a focus on digital businessprocesses.
Agile & hybrid methods: combination of SCRUM and PRINCE2 forsoftware rollouts and infrastructure projects.
Documentation & decision templates: Creation of KPI programs for ISMSreporting and service catalogs.

Service-Management & IT-Operations

IT service desk transformation: development and management of serviceteams, introduction of SLA reporting and ticketing systems.
Provider & license management: Optimization of software asset
processes and vendor risk management.
Transition of IT infrastructure: Strategic planning and implementation ofa new IT infrastructure.
Technical infrastructure: Administration of Windows/Linux/MacOSenvironments and development of training environments (AZAV).

Technology & Methodological Expertise

Tools:
- ServiceNow
- Jira
- Confluence
- MS Project
- OpenProject
- Odoo,Nexthink
Zoho Tool ChainStandards:
- ITILv3/v4
- ISO 27001/9001
- AZAV
- SCRUM Master PSM I

What distinguishes me

Implementation strength:
- From analysis to successful completion, Ipursue projects with a clear focus on economic and technicalsustainability.
Bridging function:
- Interface between specialist departments, seniormanagement and IT - always with the aim of translating complexrequirements into pragmatic solutions.
Holistic approach:
- ?Combination of technical know-how and processexpertise.

Branchen

IT Security
Education
Automotive
Financial Services

Vertrauen Sie auf Randstad

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Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

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Einsatzorte

Projekte

Aus- und Weiterbildung

Kompetenzen

Top-Skills

Produkte / Standards / Erfahrungen / Methoden

Branchen

Einsatzorte

Projekte

Aus- und Weiterbildung

Kompetenzen

Top-Skills

Produkte / Standards / Erfahrungen / Methoden

Branchen

Vertrauen Sie auf Randstad

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

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