Certified ServiceNow Implementer, Architect, Lead Developer - Platform Advisory, Architecture, Development, Support - since 2011
Aktualisiert am 30.05.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 02.06.2024
Verfügbar zu: 50%
davon vor Ort: 20%
ServiceNow
Englisch
German
Russian
Ukrainian

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
möglich

Projekte

Projekte

2 Jahre 9 Monate
2021-09 - heute

Technical design and implementation

ServiceNow Solution Architect
ServiceNow Solution Architect
Be a trusted advisor and thought leader for clients and experts on the best practices, development of awesome solutions and valuable products on ServiceNow

  • Technical design and implementation of ITSM (Incident, Problem, Change) and ITOM (Discovery, Event Management), CSM and Custom solutions incl. integrations, data monitoring, reports etc. on ServiceNow platform
  • Helping clients to establish a reliable governance platform to run IT processes and nonIT products on ServiceNow
  • Support rollouts of ServiceNow application for global clients in automotive and financial industries
  • Subject Matter Expert for sales teams and clients; sharing best practices, implementation experience, architecture patterns, ServiceNow roadmap and trends
  • Work with and provide strategic solutions to Service owners, Service operations, IT, Business Relationship Managers, vendors, and partners to support the needs of the business 
  • Development of the company's business strategy, positioning, marketing and sales activities

Teiva Systems Germany GmbH
4 Monate
2021-05 - 2021-08

ServiceNow application separation as part of a M&A project (spin-off)

ServiceNow Solution Architect
ServiceNow Solution Architect
  • Planning, design and coordination of a technical and organisational split of ServiceNow application into two independent instances. Because client splitted his organisation, also all processes, roles, data, and integrations in ServiceNow must be separated.
  • As solution architect and technical team lead I coordinated technical planning, established coordination between organisational entities and supported the design and execution of the technical split.
ServiceNow
5 Jahre 5 Monate
2016-04 - 2021-08

Architecture and development

Senior Consultant ? Senior Manager, Head
Senior Consultant ? Senior Manager, Head
Empower organizations to shape a technology-driven future with my ServiceNow platform expertise and project experience

  • Head of team for architecture and development with up to 25 practitioners 
  • Technical team lead of global rollouts, M&A projects, technical implementations of ITSM (various clients), ITOM (Discovery, Midserver estimation and configuration, Event Management, Splunk integration for OEM and insurance company), CSM (logistics and manufacturing industries), complex data and platform integrations
  • Preparation and pitching project opportunities, estimation of project costs, project effort tracking and reporting 
  • Subject Matter Expert and ServiceNow for enablement of proposal and engagement teams 
  • Leading and advising clients on the best practices, product roadmap, evaluation of various technical and financial aspects of solutions 
  • Lead solution architect of various ServiceNow products and assets (e.g. Vendor Management Suites, Predictive Maintenance, Connected Supply Chain, Operational Technology Service Management / Smart Factory etc.) 
  • Founder and Product Owner of Solution Factory (approach and platform to develop ServiceNow products and assets fast and reliable) 
  • Counseling and coaching employees on their career 
  • Advanced knowledge of ServiceNow application development, ServiceNow governance processes, cloud technologies, Glide API, AngularJS, HTML, DHTML, XML, XSLT, DTD, PHP, Python, JavaScript, REST, XML-Webservices, data and process integrations 
  • Advanced scripting of business rules, Script Includes, UI Policies, Client Scripts, ACLs, Workflow Activities, Flows, Scheduled Jobs, Reports 
  • Strong knowledge of IT infrastructure, network and security, PowerShell, AWS, WordPress, relational databases

various Customers
8 Monate
2020-11 - 2021-06

Smart Manufacturing

ServiceNow product architect, senior manager Field Service Management CSM CMDB ...
ServiceNow product architect, senior manager
  • Client combines its expertise in conected supply chain, industrial automation and ServiceNow to offer its clients innovative applications on one platform
  • A set of various solutions aims to automate and streamline logistics and shopfloor in manufacturing area
  • As product architect and team lead I defined the target solution architecture, implemented and maintained the custom application incl
  • Service Portal, Workflows, Service Catalog, Knowledge Management, Integrations, Event Management, CMDB, Outages, Custom Business Logic
ServiceNow
Field Service Management CSM CMDB Service Portal IIoT Logistics;
Düsseldorf
3 Monate
2021-01 - 2021-03

CSDM Modelling and Integration with EA platform

ServiceNow architect CSDM CMDB
ServiceNow architect
  • Specification and implementation of a MVP for a migration and integration of EA tool into ServiceNow incl. CSDM modelling, CMDB, Integrations
ServiceNow
CSDM CMDB
5 Monate
2020-11 - 2021-03

Major Incident Management rollout

ServiceNow architect Major Incident Management Communication Plans
ServiceNow architect
  • Major Incident Management application must be rolled out to the clients organisations globally
  • As ServiceNow architect I ensured the knowledge transfer from central team into regional teams and clients
  • I prepared and facilitated trainings, established trustfull communication between various teams and core platform team.


ServiceNow
Major Incident Management Communication Plans
1 Jahr 2 Monate
2020-02 - 2021-03

Global Rollout of Workplace Catalog and Service Portal (ServiceNow)

ServiceNow Architect, Technical Project Manager Request Fulfilment Workflow Management CMDB ...
ServiceNow Architect, Technical Project Manager

  • Planning, design and coordination of a global rollout of service catalog and a custom self-service portal into all organisations of Allianz Partners (36 countries). The project includes design and implementation of services and workflows, reports, service portal
  • As solution architect I led the developer team and designed and implemented target solution, ensured in time and quality implementation and maintenance
  • Modules used: Request Fulfilment, Workflows, CMDB, CSDM, Service Portal, Asset Management, Custom Business Logic, ACL/Access Management/User Criteria

ServiceNow
Request Fulfilment Workflow Management CMDB Service Portal
Munich
1 Jahr 7 Monate
2019-06 - 2020-12

Rollout of Configuration Management and CMDB

ServiceNow Architect, Technical Project Manager Request Fulfilment Workflow Management CMDB ...
ServiceNow Architect, Technical Project Manager
  • After Incident and Change Management were rolled out, the  Configuration Management incl. a to be defined and integrated CMDB have to be designed, developed and integrated into the existing processes.
  • As a ServiceNow Architect, Technical Project Manager I planned, designed and implemented the Configuration Management, CMDB model and various integrations
Request Fulfilment Workflow Management CMDB CSDM Service Portal Asset Management Integrations Reports Dashboards
Basel
1 Jahr 2 Monate
2019-01 - 2020-02

Rollout of central IT management platform (ServiceNow)

ServiceNow Architect Service Catalog Custom Workflows Integrations ...
ServiceNow Architect
  • Client (an OEM) plans to establish a central IT management platform to host and offer IT related services to the entire Daimler organisation globally
Service Catalog Custom Workflows Integrations Request Fulfilment Service Portal Knowledge Management Custom Applications CMDB Access Management / ACL Custom Business Logic
3 Monate
2019-01 - 2019-03

Discovery Rollout for a Engineering department of an OEM

Solution Architect
Solution Architect
  • ServiceNow Discovery planning, design and implementation
  • Integration into the current CMDB model, configuring of schedules, ranges, probes
Stuttgart
6 Monate
2018-06 - 2018-11

Contract Management

ServiceNow solution architect Asset management contract management Scoped App ...
ServiceNow solution architect
  • Business analysis and implementation of vendor and contract management within ServiceNow, data migration from existing document management application
ServiceNow
Asset management contract management Scoped App Import Sets
5 Monate
2018-01 - 2018-05

ITSM setup as part of a M&A project (carve out)

ServiceNow architect, senior consultant Incident management Problem management change management ...
ServiceNow architect, senior consultant
  • Planning and rollout of a fresh environment for ITSM processes as part of a M&A project (carve out)
ServiceNow
Incident management Problem management change management Request fullfilment
1 Jahr 5 Monate
2017-01 - 2018-05

High quality solutions

Associate consultant ITSM & helpLine
Associate consultant ITSM & helpLine
In my first role after diploma thesis as Associate Consultant, I was responsible for delivering high quality solutions based on the helpLine platform

  • Implementation and rollout of helpLine ITSM solutions to small and middle size companies in Germany and Switzerland in various industries
  • Helping existing clients and established strong and long-running relationships to our clients
  • Solving challenges of complex data integrations, data queries with MSSQL, Oracle and tool migrations

Serviceware SE
5 Monate
2016-05 - 2016-09

Implementation and Rollout of ITSM

ServiceNow lead developer, senior consultant Incident Request Management Configuration Management ...
ServiceNow lead developer, senior consultant
  • Decommissioning of a proprietary ticketing tool, implementation and development of ServiceNow for ITSM processes
  • As solution achitect and developer I configured and developed processes and features in scope, initial and recurring data integration
  • I prepared and fascilitated business analysis workshops and training
  • I planned cutover and hypercare phases
ServiceNow
Incident Request Management Configuration Management CMDB Asset Management Service Portal SLAs Reports and Dashboards
Berlin
4 Monate
2015-12 - 2016-03

ServiceNow - Remedy Integration

ServiceNow lead developer, technical consultant Incident Management Outbound WebServices Import Sets
ServiceNow lead developer, technical consultant
  • Design and implementation of a incident and data integration between ServiceNow and Remedy (via ESB Orchestra)
  • As ServiceNow lead developer, technical consultant 
  • I advised client on a best practice on a process and data integration, designed a target solution and build an MPV, documented user stories for a further implementation by in-house engineering team
ServiceNow BMC Remedy
Incident Management Outbound WebServices Import Sets
München
4 Monate
2014-01 - 2014-04

Platform support and catalog improvement

ServiceNow Technical Consultant Request Fulfillment Service Catalog
ServiceNow Technical Consultant
  • Support and extention of a ServiceNow based service catalog for IT requests
ServiceNow
Request Fulfillment Service Catalog
Familiengeführtes Unternehmen für Autovermietung
1 Jahr
2013-01 - 2013-12

Defect Management

ServiceNow technical consultant JavaScript Low-Code Workflows ...
ServiceNow technical consultant
  • Design and implementation of defect and release management on ServiceNow, decommissioning of existing tool, data integration and knowledge management
  • As technical consultant I was designed and configured defect and release management applications, facilitated requirement workshops, trained users
ServiceNow Release Management Defect Management Form Design Business Rules Script Includes Reports Data Import
JavaScript Low-Code Workflows IntegrationServices REST
Wolfsgraben
1 Jahr
2012-01 - 2012-12

Global Catalog Management

ServiceNow Implementation Specialist HTML Asynchronous JavaScript and XML HP Service Manager
ServiceNow Implementation Specialist
  • Implementation and maintenance of global service management team.
  • Maintenance and extension of various integrations, e.g. with HP Service Manager.
  • Design, implementation and maintenance of a web-based dashboard with data extract from HP Service Manager and ServiceNow
ServiceNow HP Service Manager Service Catalog Workflows UI Scripts ACL Business Rules Integrations Data Import Data Export Reports
HTML Asynchronous JavaScript and XML HP Service Manager
München

Aus- und Weiterbildung

Aus- und Weiterbildung

10 Jahre 5 Monate
2011-04 - 2021-08

ServiceNow CSA, CAD, multiple CIS

Certification, ServiceNow
Certification
ServiceNow
  • ServiceNow CSA
  • ServiceNow CAD
  • ServiceNow CIS ITSM
  • ServiceNow CIS Discovery
  • ServiceNow CIS Event Management 
1 Monat
2017-02 - 2017-02

Certified ScrumMaster

Certification, Scrum Alliance
Certification
Scrum Alliance
Certified ScrumMaster (CSM)
4 Monate
2012-01 - 2012-04

ITIL v3 Foundation

Certification, TÜV Süd
Certification
TÜV Süd
5 Jahre 5 Monate
2002-09 - 2008-01

Technische Informatik

Diplom-Informatiker (FH), FH Köln
Diplom-Informatiker (FH)
FH Köln
  • Activities and Societies: Soft- und Hardware development, image processing and automation
  • Diploma thesis: Migration of a monolithic business application to a service-enabled architecture (analysis, software development, reverse engineering, Visual FoxPro, C++, Trolltech QT, WSDL, SOAP, XML, MS SQL)

Kompetenzen

Kompetenzen

Top-Skills

ServiceNow

Schwerpunkte

ServiceNow
Integrations
ITSM
ITOM
ITAM
CSM
Service Portal
Platform Governance
Licensing
HR
IRM
SecOps

Produkte / Standards / Erfahrungen / Methoden

Profile
The candidate is a ServiceNow solution architect and platform developer with a longstanding and deep experience in requirement analysis, solution design, effort estimation, implementation, and maintenance of ITSM, ITOM, CSM and custom processes on the ServiceNow platform. He has performed all aspects of platform architecture, low-code, no-code configuration. 

He was a part of global rollouts, product developments, and maintenance for clients in various industries since 2011. He has a deep knowledge of the platform capabilities, APIs and techniques to make a best design decision and do correct configuration. He is a certified ServiceNow implementation specialist, Scrum Master and is experienced in the coordination and management of requirements. He was successfully leading implementation and support teams.


Experience

  • Lead architect during the implementation and rollout of IT management processes on ServiceNow platform for various clients in compliance with solution best practices incl. requirement gathering, fuctional analysis, solution design, license impact analysis, lead implementation and maintenance teams
  • Technical project management, transition & transformation, communication, facilitation of client workshops, trainings, and documentation
  • Team lead and ServiceNow implementation specialist during establishment, extension, and maintenance of ITSM, ITOM incl. Discovery and Service Mapping, CSM applications
  • Platform configuration, extension, and maintenance incl. core capabilities like Script Includes, Business Rules, Jelly Scripts, Forms, Glide APIs, Workflows, Flows, Integrations, Webservices, SLAs, Service Portal, Probes, Schedules etc. under current good practices
  • Design and Development of Custom Applications, Service Portals, Mobile Apps, Virtual Agents, and complex platform and data integrations
  • Advisor of ServiceNow architecture principles, quality standards and developer guidelines as part of global platform governance and community of excellence for different client
  • Product owner, product architect and lead developer of various digital products and assets for GRC, logistics, and manufacturing
  • Project experience in industries: Automotive, Manufacturing, Finance, Insurance, Software, Travel & Transportation


ServiceNow Connected Supply Chain Control Tower

  • ServiceNow CSM to process real-time supplier events, combined with Performance Analytics (PA) as visualization for performance and Continuous Improvement Management (CIM) for long-term improvement


ServiceNow Managed Shopfloor Service Catalog

  • ServiceNow custom application and service portal to standardize managed shopfloor service catalog to improve asset efficiency and production quality, to reduce costs, to mitigate risks, and increase safety and sustainability


ServiceNow Solution and Asset Factory

  • ServiceNow solution and governance model to organize and streamline planning, management, and documenting of product and asset development using ServiceNow PPM (Idea, Demand, Project, Portfolio Management)


ServiceNow CodeSearch

  • ServiceNow tool to support system administrators and developers to easily search code and configuration snippets via a simple interface


ServiceNow Password Generator

  • ServiceNow tool to centrally generate and mass-update user passwords for predefined groups of users or ad-hoc incl. user-friendly notifications


ServiceNow Predictive Maintenance 

  • ServiceNow and IBM Bluemix based solution of a predictive maintenance use case for manufacturing clients using sensor data generation, prediction models, and Field Service Management

Branchen

Branchen

Branchenunabgängig

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
möglich

Projekte

Projekte

2 Jahre 9 Monate
2021-09 - heute

Technical design and implementation

ServiceNow Solution Architect
ServiceNow Solution Architect
Be a trusted advisor and thought leader for clients and experts on the best practices, development of awesome solutions and valuable products on ServiceNow

  • Technical design and implementation of ITSM (Incident, Problem, Change) and ITOM (Discovery, Event Management), CSM and Custom solutions incl. integrations, data monitoring, reports etc. on ServiceNow platform
  • Helping clients to establish a reliable governance platform to run IT processes and nonIT products on ServiceNow
  • Support rollouts of ServiceNow application for global clients in automotive and financial industries
  • Subject Matter Expert for sales teams and clients; sharing best practices, implementation experience, architecture patterns, ServiceNow roadmap and trends
  • Work with and provide strategic solutions to Service owners, Service operations, IT, Business Relationship Managers, vendors, and partners to support the needs of the business 
  • Development of the company's business strategy, positioning, marketing and sales activities

Teiva Systems Germany GmbH
4 Monate
2021-05 - 2021-08

ServiceNow application separation as part of a M&A project (spin-off)

ServiceNow Solution Architect
ServiceNow Solution Architect
  • Planning, design and coordination of a technical and organisational split of ServiceNow application into two independent instances. Because client splitted his organisation, also all processes, roles, data, and integrations in ServiceNow must be separated.
  • As solution architect and technical team lead I coordinated technical planning, established coordination between organisational entities and supported the design and execution of the technical split.
ServiceNow
5 Jahre 5 Monate
2016-04 - 2021-08

Architecture and development

Senior Consultant ? Senior Manager, Head
Senior Consultant ? Senior Manager, Head
Empower organizations to shape a technology-driven future with my ServiceNow platform expertise and project experience

  • Head of team for architecture and development with up to 25 practitioners 
  • Technical team lead of global rollouts, M&A projects, technical implementations of ITSM (various clients), ITOM (Discovery, Midserver estimation and configuration, Event Management, Splunk integration for OEM and insurance company), CSM (logistics and manufacturing industries), complex data and platform integrations
  • Preparation and pitching project opportunities, estimation of project costs, project effort tracking and reporting 
  • Subject Matter Expert and ServiceNow for enablement of proposal and engagement teams 
  • Leading and advising clients on the best practices, product roadmap, evaluation of various technical and financial aspects of solutions 
  • Lead solution architect of various ServiceNow products and assets (e.g. Vendor Management Suites, Predictive Maintenance, Connected Supply Chain, Operational Technology Service Management / Smart Factory etc.) 
  • Founder and Product Owner of Solution Factory (approach and platform to develop ServiceNow products and assets fast and reliable) 
  • Counseling and coaching employees on their career 
  • Advanced knowledge of ServiceNow application development, ServiceNow governance processes, cloud technologies, Glide API, AngularJS, HTML, DHTML, XML, XSLT, DTD, PHP, Python, JavaScript, REST, XML-Webservices, data and process integrations 
  • Advanced scripting of business rules, Script Includes, UI Policies, Client Scripts, ACLs, Workflow Activities, Flows, Scheduled Jobs, Reports 
  • Strong knowledge of IT infrastructure, network and security, PowerShell, AWS, WordPress, relational databases

various Customers
8 Monate
2020-11 - 2021-06

Smart Manufacturing

ServiceNow product architect, senior manager Field Service Management CSM CMDB ...
ServiceNow product architect, senior manager
  • Client combines its expertise in conected supply chain, industrial automation and ServiceNow to offer its clients innovative applications on one platform
  • A set of various solutions aims to automate and streamline logistics and shopfloor in manufacturing area
  • As product architect and team lead I defined the target solution architecture, implemented and maintained the custom application incl
  • Service Portal, Workflows, Service Catalog, Knowledge Management, Integrations, Event Management, CMDB, Outages, Custom Business Logic
ServiceNow
Field Service Management CSM CMDB Service Portal IIoT Logistics;
Düsseldorf
3 Monate
2021-01 - 2021-03

CSDM Modelling and Integration with EA platform

ServiceNow architect CSDM CMDB
ServiceNow architect
  • Specification and implementation of a MVP for a migration and integration of EA tool into ServiceNow incl. CSDM modelling, CMDB, Integrations
ServiceNow
CSDM CMDB
5 Monate
2020-11 - 2021-03

Major Incident Management rollout

ServiceNow architect Major Incident Management Communication Plans
ServiceNow architect
  • Major Incident Management application must be rolled out to the clients organisations globally
  • As ServiceNow architect I ensured the knowledge transfer from central team into regional teams and clients
  • I prepared and facilitated trainings, established trustfull communication between various teams and core platform team.


ServiceNow
Major Incident Management Communication Plans
1 Jahr 2 Monate
2020-02 - 2021-03

Global Rollout of Workplace Catalog and Service Portal (ServiceNow)

ServiceNow Architect, Technical Project Manager Request Fulfilment Workflow Management CMDB ...
ServiceNow Architect, Technical Project Manager

  • Planning, design and coordination of a global rollout of service catalog and a custom self-service portal into all organisations of Allianz Partners (36 countries). The project includes design and implementation of services and workflows, reports, service portal
  • As solution architect I led the developer team and designed and implemented target solution, ensured in time and quality implementation and maintenance
  • Modules used: Request Fulfilment, Workflows, CMDB, CSDM, Service Portal, Asset Management, Custom Business Logic, ACL/Access Management/User Criteria

ServiceNow
Request Fulfilment Workflow Management CMDB Service Portal
Munich
1 Jahr 7 Monate
2019-06 - 2020-12

Rollout of Configuration Management and CMDB

ServiceNow Architect, Technical Project Manager Request Fulfilment Workflow Management CMDB ...
ServiceNow Architect, Technical Project Manager
  • After Incident and Change Management were rolled out, the  Configuration Management incl. a to be defined and integrated CMDB have to be designed, developed and integrated into the existing processes.
  • As a ServiceNow Architect, Technical Project Manager I planned, designed and implemented the Configuration Management, CMDB model and various integrations
Request Fulfilment Workflow Management CMDB CSDM Service Portal Asset Management Integrations Reports Dashboards
Basel
1 Jahr 2 Monate
2019-01 - 2020-02

Rollout of central IT management platform (ServiceNow)

ServiceNow Architect Service Catalog Custom Workflows Integrations ...
ServiceNow Architect
  • Client (an OEM) plans to establish a central IT management platform to host and offer IT related services to the entire Daimler organisation globally
Service Catalog Custom Workflows Integrations Request Fulfilment Service Portal Knowledge Management Custom Applications CMDB Access Management / ACL Custom Business Logic
3 Monate
2019-01 - 2019-03

Discovery Rollout for a Engineering department of an OEM

Solution Architect
Solution Architect
  • ServiceNow Discovery planning, design and implementation
  • Integration into the current CMDB model, configuring of schedules, ranges, probes
Stuttgart
6 Monate
2018-06 - 2018-11

Contract Management

ServiceNow solution architect Asset management contract management Scoped App ...
ServiceNow solution architect
  • Business analysis and implementation of vendor and contract management within ServiceNow, data migration from existing document management application
ServiceNow
Asset management contract management Scoped App Import Sets
5 Monate
2018-01 - 2018-05

ITSM setup as part of a M&A project (carve out)

ServiceNow architect, senior consultant Incident management Problem management change management ...
ServiceNow architect, senior consultant
  • Planning and rollout of a fresh environment for ITSM processes as part of a M&A project (carve out)
ServiceNow
Incident management Problem management change management Request fullfilment
1 Jahr 5 Monate
2017-01 - 2018-05

High quality solutions

Associate consultant ITSM & helpLine
Associate consultant ITSM & helpLine
In my first role after diploma thesis as Associate Consultant, I was responsible for delivering high quality solutions based on the helpLine platform

  • Implementation and rollout of helpLine ITSM solutions to small and middle size companies in Germany and Switzerland in various industries
  • Helping existing clients and established strong and long-running relationships to our clients
  • Solving challenges of complex data integrations, data queries with MSSQL, Oracle and tool migrations

Serviceware SE
5 Monate
2016-05 - 2016-09

Implementation and Rollout of ITSM

ServiceNow lead developer, senior consultant Incident Request Management Configuration Management ...
ServiceNow lead developer, senior consultant
  • Decommissioning of a proprietary ticketing tool, implementation and development of ServiceNow for ITSM processes
  • As solution achitect and developer I configured and developed processes and features in scope, initial and recurring data integration
  • I prepared and fascilitated business analysis workshops and training
  • I planned cutover and hypercare phases
ServiceNow
Incident Request Management Configuration Management CMDB Asset Management Service Portal SLAs Reports and Dashboards
Berlin
4 Monate
2015-12 - 2016-03

ServiceNow - Remedy Integration

ServiceNow lead developer, technical consultant Incident Management Outbound WebServices Import Sets
ServiceNow lead developer, technical consultant
  • Design and implementation of a incident and data integration between ServiceNow and Remedy (via ESB Orchestra)
  • As ServiceNow lead developer, technical consultant 
  • I advised client on a best practice on a process and data integration, designed a target solution and build an MPV, documented user stories for a further implementation by in-house engineering team
ServiceNow BMC Remedy
Incident Management Outbound WebServices Import Sets
München
4 Monate
2014-01 - 2014-04

Platform support and catalog improvement

ServiceNow Technical Consultant Request Fulfillment Service Catalog
ServiceNow Technical Consultant
  • Support and extention of a ServiceNow based service catalog for IT requests
ServiceNow
Request Fulfillment Service Catalog
Familiengeführtes Unternehmen für Autovermietung
1 Jahr
2013-01 - 2013-12

Defect Management

ServiceNow technical consultant JavaScript Low-Code Workflows ...
ServiceNow technical consultant
  • Design and implementation of defect and release management on ServiceNow, decommissioning of existing tool, data integration and knowledge management
  • As technical consultant I was designed and configured defect and release management applications, facilitated requirement workshops, trained users
ServiceNow Release Management Defect Management Form Design Business Rules Script Includes Reports Data Import
JavaScript Low-Code Workflows IntegrationServices REST
Wolfsgraben
1 Jahr
2012-01 - 2012-12

Global Catalog Management

ServiceNow Implementation Specialist HTML Asynchronous JavaScript and XML HP Service Manager
ServiceNow Implementation Specialist
  • Implementation and maintenance of global service management team.
  • Maintenance and extension of various integrations, e.g. with HP Service Manager.
  • Design, implementation and maintenance of a web-based dashboard with data extract from HP Service Manager and ServiceNow
ServiceNow HP Service Manager Service Catalog Workflows UI Scripts ACL Business Rules Integrations Data Import Data Export Reports
HTML Asynchronous JavaScript and XML HP Service Manager
München

Aus- und Weiterbildung

Aus- und Weiterbildung

10 Jahre 5 Monate
2011-04 - 2021-08

ServiceNow CSA, CAD, multiple CIS

Certification, ServiceNow
Certification
ServiceNow
  • ServiceNow CSA
  • ServiceNow CAD
  • ServiceNow CIS ITSM
  • ServiceNow CIS Discovery
  • ServiceNow CIS Event Management 
1 Monat
2017-02 - 2017-02

Certified ScrumMaster

Certification, Scrum Alliance
Certification
Scrum Alliance
Certified ScrumMaster (CSM)
4 Monate
2012-01 - 2012-04

ITIL v3 Foundation

Certification, TÜV Süd
Certification
TÜV Süd
5 Jahre 5 Monate
2002-09 - 2008-01

Technische Informatik

Diplom-Informatiker (FH), FH Köln
Diplom-Informatiker (FH)
FH Köln
  • Activities and Societies: Soft- und Hardware development, image processing and automation
  • Diploma thesis: Migration of a monolithic business application to a service-enabled architecture (analysis, software development, reverse engineering, Visual FoxPro, C++, Trolltech QT, WSDL, SOAP, XML, MS SQL)

Kompetenzen

Kompetenzen

Top-Skills

ServiceNow

Schwerpunkte

ServiceNow
Integrations
ITSM
ITOM
ITAM
CSM
Service Portal
Platform Governance
Licensing
HR
IRM
SecOps

Produkte / Standards / Erfahrungen / Methoden

Profile
The candidate is a ServiceNow solution architect and platform developer with a longstanding and deep experience in requirement analysis, solution design, effort estimation, implementation, and maintenance of ITSM, ITOM, CSM and custom processes on the ServiceNow platform. He has performed all aspects of platform architecture, low-code, no-code configuration. 

He was a part of global rollouts, product developments, and maintenance for clients in various industries since 2011. He has a deep knowledge of the platform capabilities, APIs and techniques to make a best design decision and do correct configuration. He is a certified ServiceNow implementation specialist, Scrum Master and is experienced in the coordination and management of requirements. He was successfully leading implementation and support teams.


Experience

  • Lead architect during the implementation and rollout of IT management processes on ServiceNow platform for various clients in compliance with solution best practices incl. requirement gathering, fuctional analysis, solution design, license impact analysis, lead implementation and maintenance teams
  • Technical project management, transition & transformation, communication, facilitation of client workshops, trainings, and documentation
  • Team lead and ServiceNow implementation specialist during establishment, extension, and maintenance of ITSM, ITOM incl. Discovery and Service Mapping, CSM applications
  • Platform configuration, extension, and maintenance incl. core capabilities like Script Includes, Business Rules, Jelly Scripts, Forms, Glide APIs, Workflows, Flows, Integrations, Webservices, SLAs, Service Portal, Probes, Schedules etc. under current good practices
  • Design and Development of Custom Applications, Service Portals, Mobile Apps, Virtual Agents, and complex platform and data integrations
  • Advisor of ServiceNow architecture principles, quality standards and developer guidelines as part of global platform governance and community of excellence for different client
  • Product owner, product architect and lead developer of various digital products and assets for GRC, logistics, and manufacturing
  • Project experience in industries: Automotive, Manufacturing, Finance, Insurance, Software, Travel & Transportation


ServiceNow Connected Supply Chain Control Tower

  • ServiceNow CSM to process real-time supplier events, combined with Performance Analytics (PA) as visualization for performance and Continuous Improvement Management (CIM) for long-term improvement


ServiceNow Managed Shopfloor Service Catalog

  • ServiceNow custom application and service portal to standardize managed shopfloor service catalog to improve asset efficiency and production quality, to reduce costs, to mitigate risks, and increase safety and sustainability


ServiceNow Solution and Asset Factory

  • ServiceNow solution and governance model to organize and streamline planning, management, and documenting of product and asset development using ServiceNow PPM (Idea, Demand, Project, Portfolio Management)


ServiceNow CodeSearch

  • ServiceNow tool to support system administrators and developers to easily search code and configuration snippets via a simple interface


ServiceNow Password Generator

  • ServiceNow tool to centrally generate and mass-update user passwords for predefined groups of users or ad-hoc incl. user-friendly notifications


ServiceNow Predictive Maintenance 

  • ServiceNow and IBM Bluemix based solution of a predictive maintenance use case for manufacturing clients using sensor data generation, prediction models, and Field Service Management

Branchen

Branchen

Branchenunabgängig

Vertrauen Sie auf GULP

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Das GULP Freelancer-Portal

Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.