Profile
The candidate is a ServiceNow solution architect and platform developer with a longstanding and deep
experience in requirement analysis, solution design, effort estimation, implementation, and
maintenance of ITSM, ITOM, CSM and custom processes on the ServiceNow platform.
He has performed all aspects of platform architecture, low-code, no-code configuration.
He was
a part of global rollouts, product developments, and maintenance for clients in various industries
since 2011. He has a deep knowledge of the platform capabilities, APIs and techniques to make
a best design decision and do correct configuration. He is a certified ServiceNow
implementation specialist, Scrum Master and is experienced in the coordination and
management of requirements. He was successfully leading implementation and support teams.
- Lead architect during the implementation and rollout of IT management processes on ServiceNow platform for various clients in compliance with solution best practices incl. requirement gathering, fuctional analysis, solution design, license impact analysis, lead implementation and maintenance teams
- Technical project management, transition & transformation, communication, facilitation of client workshops, trainings, and documentation
- Team lead and ServiceNow implementation specialist during establishment, extension, and maintenance of ITSM, ITOM incl. Discovery and Service Mapping, CSM applications
- Platform configuration, extension, and maintenance incl. core capabilities like Script Includes, Business Rules, Jelly Scripts, Forms, Glide APIs, Workflows, Flows, Integrations, Webservices, SLAs, Service Portal, Probes, Schedules etc. under current good practices
- Design and Development of Custom Applications, Service Portals, Mobile Apps, Virtual Agents, and complex platform and data integrations
- Advisor of ServiceNow architecture principles, quality standards and developer guidelines as part of global platform governance and community of excellence for different client
- Product owner, product architect and lead developer of various digital products and assets for GRC, logistics, and manufacturing
- Project experience in industries: Automotive, Manufacturing, Finance, Insurance, Software, Travel & Transportation
ServiceNow Connected
Supply Chain Control Tower
- ServiceNow CSM to process real-time
supplier events, combined with
Performance Analytics (PA) as
visualization for performance and
Continuous Improvement Management
(CIM) for long-term improvement
ServiceNow Managed
Shopfloor Service Catalog
- ServiceNow custom application and
service portal to standardize managed
shopfloor service catalog to improve
asset efficiency and production quality,
to reduce costs, to mitigate risks, and
increase safety and sustainability
ServiceNow Solution and
Asset Factory
- ServiceNow solution and governance
model to organize and streamline
planning, management, and
documenting of product and asset
development using ServiceNow PPM
(Idea, Demand, Project, Portfolio
Management)
ServiceNow CodeSearch
- ServiceNow tool to support system
administrators and developers to easily
search code and configuration snippets
via a simple interface
ServiceNow Password
Generator
- ServiceNow tool to centrally generate
and mass-update user passwords for
predefined groups of users or ad-hoc
incl. user-friendly notifications
ServiceNow Predictive
Maintenance
- ServiceNow and IBM Bluemix based
solution of a predictive maintenance
use case for manufacturing clients using
sensor data generation, prediction
models, and Field Service Management