a Randstad company

Business Analysis, Program / Project / Change Management, Digital Strategy / Transformation & Automation, Business Process, Migrations, Agile, Scrum

Profil
Top-Skills
Project Management Product Management Versicherungsbranche Product Management Transition Manager Outsourcing-Projekt Transition Management program management Banking nearshoring offshoring IT-Strategie Business Analyse B2C Marketing Consulting Outsourcing strategy Migrationsplanung Insurance Company Information System Requirement Engineer Business Process Management Process Management agile
Verfügbar ab
01.01.2023
Aktuell verfügbar - Der Experte steht für neue Projektangebote zur Verfügung.
Verfügbar zu
100%
davon vor Ort
80%
Einsatzorte

Städte
Munich (+50km) Frankfurt am Main (+20km) Berlin (+20km) Hamburg (+20km) Stuttgart (+20km)
PLZ-Gebiete
Länder
Deutschland
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

3 Jahre

2020-01

heute

Helping various start ups

Mentor
Rolle
Mentor
Projektinhalte

Currently, I am a mentor for many startups and accelerators/programs across Germany. I also help startups/midsized companies from US/Asia establish/go-to-market in Europe and vice versa.

Accelerators that am a part of:

  • Insure Tech Hub Munich
  • Plug and Play, Munich
  • EIT Health, Europe
  • Disruptors.ai, Global (virtual)
  • Startplatz, Cologne
  • DueDash, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin
Kunde
Accelerators
5 Jahre 4 Monate

2017-09

heute

Platform that assists customers

Advisor on Board and Interim COO
Rolle
Advisor on Board and Interim COO
Projektinhalte

Platform that assists customers with their talent generation strategy and help develop candidate pipelines. Our talent strategy consulting services will help define the talent the companies need and attract it to their business.

  • Define the Digital Strategy for Stellify and its clients and create a roadmap to increase their Digital footprint
  • Deliver the Search Engine Optimization and Social Media strategies
  • Customer Relationship Management
  • Candidate Pipeline acquisitions
  • Build the future for Stellify, including AI and Video capabilities
Kunde
Stellify GmbH
10 Monate

2022-03

2022-12

IT Model Transformation and Business Model Transformation

Deputy Product Owner SAFe Atlassian JIRA Atlassian JIRA Agile ...
Rolle
Deputy Product Owner
Projektinhalte

Roles

  • Deputy Product Owner for a workstream on a Global Program running on SaFe methodology.
  • Management Consultant to the Program Director Transformation
  • Management Consultant to Global Head of Global Business Solutions

Proficiency

  • Feasibility study for new IT tools, including legal requirements of data residency and business requirements.
  • Solutioning the integration between legacy systems and legacy systems with new age systems.
  • Data Migration planning for integrating legacy systems with new-age systems.
  • Defining the division's Operations Strategy for 2023.
  • Documenting the change of the legacy system into the cloud.
  • Revision of the SLAs across the regions and Allianz entities.
  • Capitalisation of the Program.
  • Writing and refining Epics and defining them for the IT teams to write up user stories and develop the product.

Produkte
Microsoft Dynamics Microsoft Dynamics 365 Azure LC 360 MS Visio Atlassian JIRA Agile Atlassian JIRA Atlassian Confluence UI Path
Kenntnisse
SAFe Atlassian JIRA Atlassian JIRA Agile Atlassian Confluence Microsoft Dynamics Program Agile Softwareentwicklung Product Management CSPO Strategieberatung Strategieplanung
Einsatzort
Hybrid, Munich
1 Jahr 4 Monate

2018-10

2020-01

Medical Sabbatical

Projektinhalte

I had a Stroke on December 23rd 2018 while the doctors were operating to remove a thrombose which was blocking the flow of blood to my left brain and the after effect was an impairment of my speech (Apraxia of Speech) and little instability in my right hand while nothing happened to my memory, comprehension and cognitive abilities. After rehab for a month and ongoing speech therapy, I believe I am able to communicate well enough now.

5 Monate

2017-11

2018-03

Implementation of Stellify Website

Mentor SEO Digital Marketing Website Optimization ...
Rolle
Mentor
Projektinhalte
  • As a Mentore, the roll was to redefine the entire corporate website and add enough content for the website to attract customers
  • Built "Click to Action" sections and SEO elements to rank on google higher
  • Facebook Marketing Campaigns, Email Marketing, Linkedin Marketing and SEO techniques
  • Build Target Operating Model to "Go to market"
Produkte
Website Design Website Content Website-Optimierung
Kenntnisse
SEO Digital Marketing Website Optimization Website-Monitoring Websites Facebook Marketing Google Adwords Linkedin Marketing Digital Strategy Go to Market Strategy CRM Google Analytics Videostreaming Digitales Video Content Management Content Marketing
Kunde
Stellify GmbH
Einsatzort
Munich, Germany
1 Jahr 3 Monate

2016-11

2018-01

Rollout of itsmyloyalty App

CEO and Founder After Sales Pre-Sales Sales ...
Rolle
CEO and Founder
Projektinhalte

[company by request] rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence

 

Itsmyloyalty built capabilities to help Banks

  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank

Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue

  • A software independent solution that could sit on top of any Business’s point of sale software (PoS) and capture customer data – Businesses didn’t need to invest on a CRM software – a SaaS approach.
  • Create, Run and Manage Loyalty Programs
  • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
  • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
  • Connected the Bank’s customer to drive more traffic
Produkte
android iOS Angebotsmanagement Business to Consumer Big Data Analytics ArtificialIntelligence as a Service Content Marketing Digital Marketing
Kenntnisse
After Sales Pre-Sales Sales Business Development B2C Marketing EMail-Marketing Marketing marketing concept Facebook Marketing SEO Google Adwords Product Owner Portfolio Management Business to Customer Business Analysis Business to Business Angebotsmanagement Advertising pricing Power Point Digital Strategy Digital Transformation
Kunde
[company by request]
Einsatzort
Bangalore India
4 Jahre 6 Monate

2013-08

2018-01

A Social platform for customers to share their food journey

CEO
Rolle
CEO
Projektinhalte

Key Roles:

  • Product Owner – Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Legal
  • Accounting

 

The App was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.

  • A Social platform for customers to share their food journey
  • A Coupon ecosystem that recommended offers based on the customers profile
  • Gamification, where customers creating content could compete with others and win contests.

 

The App had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community – Like Indians rating an Indian restaurant in Germany. The App rebranded to itsmyloyalty in March 2017, pivoting the model from a Business to Customer (B2C) to a Business to Business to Customer (B2B2C), focusing on helping Banks and Businesses retain their customers and increase revenue through Predictive Analytics and Artificial Intelligence. Itsmyloyalty built capabilities to help Banks.

  • Increase their card transactions by recommending to their customers offers curated by the banks on a mobile platform
  • Analyze the customer location journey and potential places where customers would spend
  • Based on the above analysis, provide data points for banks to negotiate better deals for their customers
  • Position significant opportunities for privileged customers of the bank

 

Itsmyloyalty built new age breakthrough concepts & technology for businesses to increase revenue.

  • A software independent solution that could sit on top of any Business’s point of sale software (PoS) and capture customer data – Businesses didn’t need to invest on a CRM software – a SaaS approach.
  • Create, Run and Manage Loyalty Programs
  • Analyse data of the customer to position offers and products based on the customers unit level purchase behaviour. Like offers on Single Malts to a whisky drinker.
  • Provide predictive behaviour of the customers based on purchase history by building Digital Personas of the customer
  • Connected the Bank’s customer to drive more traffic
2 Jahre

2016-01

2017-12

Go to Market with the Product / App

CEO and Founder Pre-Sales sales After Sales ...
Rolle
CEO and Founder
Projektinhalte

Once the development of the product was done, it was time to take to the market andd sell it to customers. On one side we had to acquire users to download the app / sign up on the website and the other side acquire B2B customers who were our revenue. With a team of 3 sales people and 5 digital media, we built 10000 users and 60 customers in 7 months.

  • Product Owner – Concept to Delivery
  • Go To Market Strategy
  • Business Development
  • Sales & Operations
  • Alliance Partnerships & Key stakeholder Management
  • Digital Strategy
  • Socila Media
  • SEO
  • Customer Acquisition
  • B2B sales
Produkte
Android iOS Coupons Offers Angebotsbearbeitung Angebotsmanagement API Point of Sale
Kenntnisse
Pre-Sales sales After Sales Point-of-Sales Digital Strategy Digital Media Facebook Marketing Google adwords SEO
Kunde
[company by request]
Einsatzort
Bangalore, India
1 Jahr 5 Monate

2015-08

2016-12

Rollout of [name by request ]Platform

CEO and Founder Portfolio Management Enterprise Product Information Management Product Owner ...
Rolle
CEO and Founder
Projektinhalte

Key Roles:

  • Product Owner – Concept to Delivery
  • Legal
  • Accounting

 

[platform by request] was launched with the idea of profiling customers and their eating habits and use predictive modeling to recommend to them the best restaurants to eat in based on their Taste, Preference and Behaviour. It took its own course and multiple features were added like.

  • A Social platform for customers to share their food journey
  • A Coupon ecosystemthat recommended offers based on the customers profile
  • Gamification, where customers creating content could compete with others and win contests.

[platform by request] had filed a Provisional Patent called Nativity Rating. When customers look at ratings across any domain, they are not provided the exact ratings from our community – Like Indians rating an Indian restaurant in Germany.

Produkte
Android iOS
Kenntnisse
Portfolio Management Enterprise Product Information Management Product Owner Legal Accounting budgeting HR IT Operations Digital Strategy product design Product UI Product UX
Kunde
foodeebuddee services private limited
Einsatzort
Bangalore, India
6 Monate

2015-07

2015-12

Rollout of Vendor Management for the Division

Business Operations Manager Collaborative Project Management Project Management Outsourcing ...
Rolle
Business Operations Manager
Projektinhalte
  • As part of the Globall Vendor Management initiative the dicision had to allign to the new system
  • This meant mapping over 700 vendors across 100 countries for the 7 lines of business, making them compliant in terms of having pre-signed contracts, legally contracted and adding them to the vendor portal for transferring the work to them
  • Training the 350 staff on hoe to use the vendor portal plus training the outsourced team to manage the admin work
Produkte
MS Excel MS Visio MS Powerpoint
Kenntnisse
Collaborative Project Management Project Management Outsourcing Training Change Management
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
4 Jahre 5 Monate

2011-08

2015-12

Outsourcing Operations to Cost Effective Centers

Business Operations Manager Change Management Portfolio Management Project Management ...
Rolle
Business Operations Manager
Projektinhalte

Allianz Global Corporate & Specialty is the Allianz center of expertise for global business insurance and large corporate and specialty risks. With a worldwide network in more than 210 countries and territories, AGCS is one of the very few global insurers with an exclusive focus on the needs of global corporate and specialty clients.

Proficiency:

  • Strategic Consulting – Created Global Operating Models
  • Business Transformation through Digital Automation – Created a global CRM from scratch to centrally capture critical customer insurance data, complete business management from planning to execution for all Lines of Business and Regions
  • IT Solutioning and Change
  • End to End Project Management from Concept to Delivery
  • Business Requirement Analysis and Business Process Improvement
  • Offshoring & Centralizing Operations
  • Due Diligence – Vendor selection

Deliverables:

  • 5 Million Euros per year saved by Offshoring & Centralizing Operations
  • Service Provider Management – Setup & Managed KPIs of Operation Teams
  • Digital Automation of Business Processes (IT Solutioning and Global Processes)
  • Managed Business projects with Global roll outs for Business Change and IT rollouts / upgrades – Across 30 countries
  • Built the legal process for 3rd party contracting. Compliant according to US, German, French, UK and Singapore local Laws & Regulations – 400 third party contractors onboarded across the world
  • Core Business Process efficiency gains – 1 million euros a year savings
  • Other Global Business processes – 500k euros a year savings
  • Innovation strategy and Management – built the innovation model for the division

Regions Managed:

  • Europe – Region Germany, France & UK
  • Americas
  • Asia incl. Australia
Produkte
MS Visio MS Excel MS Powerpoint MS Project
Kenntnisse
Change Management Portfolio Management Project Management certified Project Manager Global Change Outsourcing Outsourcing-Projekten offshoring nearshoring Culture Management Budgetmanagement
Kunde
Allianz Risk Consulting at Allianz Global Corporate & Specialty (AGCS SE)
Einsatzort
Munich, Germany
3 Jahre 6 Monate

2012-01

2015-06

Centralisation of Global Operations

Business Operations Manager Project Management Business Process Management Process Management ...
Rolle
Business Operations Manager
Projektinhalte
  • As part of global target operating model, most internal operations staff across the world had to be centralised to cost effective centers whilst ensureing the staff are upskilled to higher roles
  • The project covered operational staff across 5 continents and had to be moved to Allianz India
  • This involved placing the existence staff with roles that map their skills, like moving accounting people to accounting or legal admin people to legal etc
  • This created a total savings for the company of 2 Million euros a year
Produkte
MS Visio MS Excel MS Powerpoint Lotus Notes/Domino
Kenntnisse
Project Management Business Process Management Process Management Business Process Analysis Change Management Program Management Training Outsourcing Process Mapping HR
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
6 Monate

2014-04

2014-09

Rollout of Internal Vendor Management Process

Business Operations Manager Project Management Process Management Business Process Management ...
Rolle
Business Operations Manager
Projektinhalte
  • New Audit and Legal requirements made changes to the vendor contracting process
  • The process where, legal had to verify many pre-authorisation steps which were outsourced and Legal would look at the final contractual terms
  • This also involved compliance with respect to Solvency 2 regulations and Plus anti-corruption laws
  • Process was created with multiple handoffs to create the entire lifcyle and acceptance from Legal before contracting with the vendor with a 5 step authentication model
Produkte
MS Visio MS Excel MS Powerpoint MS Word
Kenntnisse
Project Management Process Management Business Process Management Business Process Analysis Outsourcing Training
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
6 Monate

2013-01

2013-06

Rollout of ARCNET 2.0

Business Operations Manager Training Change Management GUI Testing ...
Rolle
Business Operations Manager
Projektinhalte
  • ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics
  • With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments
  • Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout
  • Ensure the staff started using the new tool seamlessly
Produkte
Microsoft dynamics CRM MS Powerpoint MS Excel MS Word MS Visio
Kenntnisse
Training Change Management GUI Testing Product Testing Training Management Project Management
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
5 Monate

2011-08

2011-12

Rollout of Inter-Continental Travel Guidelines

Business Operations Manager Business Process Management Process Mapping Process Roll Out ...
Rolle
Business Operations Manager
Projektinhalte
  • The Global Travel guidelines were released for the company and a process had to be released to get appropriate sign off's especially for Inter Continent Travel
  • The process was created and rolled out across 37 countries and 350 staff in the division and adhered to the overall company guidelines
  • The process involved, compliance tracking, sign off's and analytics
Produkte
MS Visio MS Powerpoint MS Excel MS Outlook
Kenntnisse
Business Process Management Process Mapping Process Roll Out Change Management Project Management
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
5 Monate

2011-08

2011-12

Setting up Virtual Assistant Services

Business Operations Manager Change Management Process Management Project Management
Rolle
Business Operations Manager
Projektinhalte
  • With more than 10000 hours a year going into meetings for the 350 staff in the division, a virtual assistant service was setup for them to dial in to the meeting and send out the minutes of the meetings thus saving nearly 1000 plus hours
  • The virtual assistant will also create presenations for the staff for internal and external use
  • The presenations would adhere to the branding guidelines of Allianz
  • Plus they will also help in itinerary management by booking travel requirements, including hotels and car rentals
Produkte
MS Excel MS Visio
Kenntnisse
Change Management Process Management Project Management
Kunde
Allianz Global Corporate Specialty SE
Einsatzort
Munich, Germany
4 Monate

2011-04

2011-07

Global Roll Out of ARCNET

Senior Manager Business Change & Transformation Training Project Management Change Management
Rolle
Senior Manager Business Change & Transformation
Projektinhalte

ARCNET was the main tool of the division and had to got through an upgrade with its CRM, Microsoft Dynamics.

With the upgrade, all the 5 Global Regions across 37 countries and all Outsourced teams had to be trained, enure training was managed and completed and all staff had cleared the assessments.

Ensure the upgrade was a success from an IT Implementation side, which meant Testing the product and rollout.

Ensure the staff started using the new tool seamlessly.

Produkte
MS Powerpoint MS Dynamics MS Word
Kenntnisse
Training Project Management Change Management
Kunde
Allianz Cornhill Information Services
Einsatzort
London, UK
2 Jahre 11 Monate

2008-09

2011-07

Lead and delivered the Operation?s work stream for a large IT Project

Senior Manager Business Change & Transformation
Rolle
Senior Manager Business Change & Transformation
Projektinhalte

Allianz Cornhill was a wholly owned offshore unit of Allianz Insurance PLC UK. The organisation mainly focuses on Business Process Outsourcing, Software Development and other IT Enabled Services.

 

Lead and delivered the Operation’s work stream for a large IT Project spanning the America’s, Europe & Asia Pacific. The role was to define & set up global processes, cutting across different Lines of Business and Regions and transform the existing work areas & working patterns, Solutioning into application development, ensuring delivery of these processes & applications and incorporating change, leading to huge cost benefits with estimated yearly savings at € 10 Million.

Proficiency

  • Business / Organization Change – Ensure delivery of Organisational Strategy/ Target Operating Models / Objectives and smooth transition of Change
  • End to End Project Management from Concept to Delivery,
  • Portfolio Management
  • PMO & PSO set up & Management including Project Management Life Cycle (PMLC)
  • Outsourcing, Offshoring and Transitions

 

Kunde
Allianz Cornhill Information Services (ACIS)
7 Monate

2010-10

2011-04

IT Solutioning

Senior Manager Business Change & Transformation Business Process Management Outsourcing IT Solutioning ...
Rolle
Senior Manager Business Change & Transformation
Projektinhalte

After the entire Business Porcess Mapping and sign off, the process had to be translated into IT solutions for the outsourcer to build the ARCNET tool.

This involved continous testing and iterative product build.

A total of 60 people worked in this phase, including business, the IT outsourcer and my team to ensure we get the tool right.

Produkte
MS Visio MS Powerpoint MS Project MS Dynamics
Kenntnisse
Business Process Management Outsourcing IT Solutioning Project Management IT Testing product developement
Kunde
Allianz Cornhill Information Services
Einsatzort
London, UK
11 Monate

2010-06

2011-04

Creating & Rollout of Target Operating Model

Senior Manager Business Change & Transformation Operations Strategy system implementation ...
Rolle
Senior Manager Business Change & Transformation
Projektinhalte

One of the most important aspects of the Overall Project was to create a target operating model for the division, ensuring centralisation of roles and skills whilst creating new roles to support the entire division of 350 staff across 35 countries.

The Operating model had the following aspects built into it

1. Operations

2. Outsourcing

3. Change Management team

4. Internal IT Product Owner

5. Training Manager

6. Legal

7. Compliance

8. Audit

9. Budgeting 

10. Cost center Management

11. Project Management

12. Process Management

Kenntnisse
Operations Strategy system implementation Business Process Management Change Management Culture Management Outsourcing
Kunde
Allianz Cornhill Information Services
Einsatzort
London, UK
8 Monate

2010-04

2010-11

Business Process Analysis of ARC

Senior Manager Business Change & Transformation Business Process Analysis Process Management Change Management ...
Rolle
Senior Manager Business Change & Transformation
Projektinhalte

Allianz Global Corporate Specialt was created a few years ago and the project involved us to Business Process the entire division of Allianz Risk Consulting, spanning 35 countries, 5 regions, 7 lines of Business and 15 smaller companies which were to be bought into one GLOBAL PROCESS.

With a team of 5 analysts in my team, we travelled across the world to map the process and create one giant process that was then signed off to build a tool called ARCNET.

Highly time sensitive and very fast project enivroement. This Phase of the project cost 2 million Pounds

Produkte
Insurance Company Information System MS Visio MS Project MS Powerpoint MS Word
Kenntnisse
Business Process Analysis Process Management Change Management Requirement Analysis Requirement Gathering
Kunde
Allianz Cornhill Information Services
Einsatzort
London, UK
11 Monate

2007-11

2008-09

Set up & Management of the Change Office

Manager Business Change & Migrations Project Management Portfolio Management Program Management ...
Rolle
Manager Business Change & Migrations
Projektinhalte

AVIVA global shared services were the holding and managing arm of aviva in india for all their outsourcing activities.

The role had to interact with multi vendor, multi location and multi skill portfolio whilst ensuring the right jobs are outsoruced.

A total of more than 10000 jobs were offshored to manage operations and IT.

The role had to liaise with the deman management team, IT infrastructure, vendor management and all the program managers from across the world to ensure smoot transition of work to India.

Governance, Multi Project monitoring and delivery were key areas.

Proficiency

  • Structural & Organizational Change – Build Operate Transfer (BOT) Model & Strategic M&A of AGSS
  • Business Change and Portfolio Governance – Spanning 6 Locations and 5 vendor partners
  • End to End Project Management
  • Process Migration and end to end Transitions.
Produkte
MS Visio MS Project MS Powerpoint MS Excel MS Word
Kenntnisse
Project Management Portfolio Management Program Management Change Management governance Compliance Demand Management Demand Planning Customer Demand Planning Service Delivery Management KPI SLA Vendor Management Outsourcing offshoring nearshoring HR Customer Relationship Management Customer Care and Services Customer Care Center team leadership PRINCE 2
Kunde
AVIVA global shared services
Einsatzort
India
2 Jahre 6 Monate

2005-06

2007-11

Life & Pensions Offshoring and Operations

Senior Manager Operations SLA KPI Operations ...
Rolle
Senior Manager Operations
Projektinhalte

I was hired with a mandate to Offshore the Life Insurance and Pensions operations from UK & Ireland to India.

In the span of 2 years we offshored more than 700 seats to india across 5 centers and 3 vendors.

The role initially was to understand all the processes on shore and then do a knowledge transfer to teams in inda who will then be the back office for the operations.

The role included

1. Business Process Mapping

2. Knowledge Transfer

3. Training

4. Hiring

5. Operations

6. Quality

7. Compliance

8. Rewards & Recognition

9. Transition Management

10. SLA Management

11. KPI Management

12. Offshoring

Produkte
Lotus Notes/Domino MS Excel MS Powerpoint MS Visio
Kenntnisse
SLA KPI Operations offshoring Outsourcing Training HR Transition Management Business Process Analysis Business Process Management
Kunde
Aviva Global Services
Einsatzort
Bangalore, India
7 Monate

2004-12

2005-06

Manager Operations

Projektinhalte

Proficiency

  • Offshoring and Migrations
  • Program Management
  • Service Delivery and SLA Management
Kunde
K-Source
1 Jahr

2003-09

2004-08

Offshoring and Operations

Coach team leadership Operations Transition-Management ...
Rolle
Coach
Projektinhalte

AOL in india at that time was a 100% captive supporting its users in the US.

My role was as the team leader of the tech support process. Started with 20 team members directly reporting to me and when I quit, I had 180 employees reporting to me.

I was also instrumental in offshoring and transitioning the AOL for Broadband into bangalore and managed the initial teams.

Kenntnisse
team leadership Operations Transition-Management Outsourcing Quality Management Mentoring Coaching Recruitment
Kunde
America Online Member Services
Einsatzort
Bangalore

---Weitere Projekte auf Anfrage---

1 Monat

2008-04

2008-04

Project Management

PRINCE 2, Government of Commerce United Kingdom
Abschluss
PRINCE 2
Institution, Ort
Government of Commerce United Kingdom
1 Jahr

2007-05

2008-04

Management, Strategy, Operations

Executive MBA, Indian Institute of Management, Bangalore IIM B
Abschluss
Executive MBA
Institution, Ort
Indian Institute of Management, Bangalore IIM B
Schwerpunkt

Indian Institute of Management, Bangalore IIM B, is recognised as the top 5 MBA Colleges in India and among the top 50 in the world.

The executive MBA was for 52 weeks on every weekend and was along with my 5 day working week.

AVIVA then my employer sponsored the education as they looked at as among the fastest growing executives in the company.

I specialised in Strategy, Operations and General Management

2 Jahre 11 Monate

1995-06

1998-04

Commerce, Business Organisation & Strategy, Economics

Bachelor of Commerce, University of Madras
Abschluss
Bachelor of Commerce
Institution, Ort
University of Madras

Management Consulting, Program Management, Product Owner, Project Manager, Change Management, outsourcing, Operations, Process improvement, Business Analysis.


English Muttersprache
German Grundkenntnisse
I can understand German but currently re-traing speaking in German after my stroke in 2018, where I lost my speech for 3 weeks.


Top Skills
Project Management Product Management Versicherungsbranche Product Management Transition Manager Outsourcing-Projekt Transition Management program management Banking nearshoring offshoring IT-Strategie Business Analyse B2C Marketing Consulting Outsourcing strategy Migrationsplanung Insurance Company Information System Requirement Engineer Business Process Management Process Management agile
Aufgabenbereiche
agile Projectmanagement Ausnutzung von Marktchancen (Produkteinführung, ...) Budgetmanagement Business Analysis Business Development business requirements Call Center Management certified Projectmanager Change Management Collaborative Project Management Customer Demand Planning customer loyalty Customer Satisfaction Customer Service Demand Management Demand Planning Feasibility Studies governance IT-Koordination kapazitätsmanagement Kapazitätsplanung KPI Microsoft dynamics CRM Migration Mitarbeiterführung mitarbeiterverantwortung MS Dynamics Offshoring operations Operative Projektsteuerung Outsourcing process mapping process optimisation Program Management Project Management Office Service Delivery Management SLA startup consulting Strategieberatung Transition Vendor Management
Produkte / Standards / Erfahrungen / Methoden
Videostreaming

Summary:

  • A Business Change Leader with an Agile Mindset having transformed divisions / teams across
    countries. A Business and Digital Transformation Strategist and Implementer.
  • A Change Management Professional with over 15 years? experience across Industries, spanning from Insurance to IT & Enabled Services to Internet and Big Data Analytics.
  • Hands on Client Management Professional with 12+ years experience across BFSI, FMCG and
    Outsourcing. Have played key roles both as a Service Provider and End Customer.
  • Excellent Leadership Skills, worked across C-Level executives, have a reputation to deliver at all
    times and being high on Integrity.
  • Managed large-scale distributed teams across offshore, near shore and captive.
  • Have handled multi-vendor, multi-location and multi-functional Portfolios. Managed huge accounts and outsourced / offshored million-dollar projects for Fortune 500 companies like Allianz Insurance, AVIVA Insurance and AOL
  • Lived & worked in multiple countries.
  • Founded startup?s in Artificial Intelligence, Consumer Technology and Behavioral Analytics
  • Business Mentor/Advisor & Venture Growth Partner for Startups
  • Specialized in
    • Strategic Consulting à Organizational (Structural & Strategic) & Business Change
    • Business Transformation à Digital & Organizational
    • Product Creation and Management
    • Portfolio & Program Management
    • Outsourcing / Centralization / Off-Shoring / Near Shoring
    • Service Delivery Management
  • Knowledge of Agile methodologies such as Scrum, Kanban and SAFe
  • An Executive MBA from Indian Institute of Management Bangalore, IIM B (one of India?s top B Schools)
  • PRINCE 2 certified

My Startup Experience:

  • In the startup ecosystem in Germany and India from 2012
  • Nearly 5 years with 3 pivots, one overhaul of the Business Model, One Re-Branding of the initial product
  • Created multiple new features to adapt to market demands to ensure having the right Product Market Fit
  • Started working on the startup part-time in 2013 whilst working at Allianz Global Corporate Specialty
  • Moved into a full time CEO role in January 2016 to launch the new product after the first Pivot

Key Roles:

  • Product Owner
  • Go-To Market Strategist
  • Business Transformation à Client Solutioning
  • Pre- Sales and Business Development
  • Alliance Partnerships & Key stakeholder Management
  • Legal & Accounting

Profile:

With over two decades of experience across fortune 100 companies, I am a Digital Transformation Strategist and Business Change Implementer having implemented multimillion-dollar Projects across the world. Having created divisions or greenfield centres from scratch, he knows how to scale. I am also an Entrepreneur, Stroke Survivor, Business Mentor/Advisor & Venture Growth Partner. I have founded four startups. Currently, I am looking for a freelancing opportunity to create Strategies to Innovation programs or implement them or digital transformation program or scouting for startups to align the growth parameters in a corporate. A quick Synopsis of my career:

Corporate Career:
I am a Digital Transformation Strategist and Automation Implementer having implemented multi-million-dollar Automation & internal Transformation Projects for Fortune 100 companies like Allianz (Allianz Global Corporate & Specialty), Aviva and AOL. Experienced in Change Management - Structural, Strategic and Process Change, Organisational Strategy, Portfolio, Program & Project Management and hands-on Project Implementation with a keen eye on project profitability. Have instituted global innovation programs for the companies I have worked, which have taken several avatars to date. Innovation and solutioning is my biggest strength. Excellent Leadership abilities having worked across C-level executives and have a reputation for High Achievement, Integrity and known to Deliver at all times. Managed large accounts and million-dollar projects and handled, multi-vendor, multi-location and multi-process Portfolios. Have outsourced/offshored 1000s of roles managing large, distributed teams across continents with high NPS scores.

Startup Life:
Have been a founder / CEO for two startups in Artificial Intelligence (AI), Big Data, Consumer Technology and Behavioral Analytics to help Banks & Businesses retain their customers and
increase revenue through personalized offerings. Currently, I am a mentor for many startups and accelerators/programs across Germany. I also help startups/mid-sized companies from US/Asia establish/go-to-market in Europe and vice versa.

Accelerators that am a part of:

  • Insure Tech Hub Munich
  • Plug and Play, Munich
  • EIT Health, Europe
  • Disruptors.ai, Global (virtual)
  • Startplatz, Cologne
  • Ambassador, GINSEP (German-Indian startup exchange program), Berlin

Companies Associated for Internationalization (Europe expansion):
Freshworks are a leading maker of the cloud-based customer and employee engagement software based in San Mateo, California. The company's cloud-based suite is used by over 250,000 businesses around the world and is valued at $3.5Bn+ Articare is a Singapore based robotics startup focussed on ergotherapic robots for stroke rehabilitation. With my experience with corporates plus startups / entrepreneurial mindset, I am confident that I can contribute to your company's innovation or digitalization vision. I have lived/worked in multiple countries with distributed teams across the world. That helps me to be culturally sensitive while drawing successful business outcomes/alliances/partnerships. I am an executive life coach, trained in the space of Ontology (A branch of metaphysics dealing with the nature of being). Having coached 100s of people, I continue to coach founders and executives.

Berechnung / Simulation / Versuch / Validierung
Culture Management Digital Mockup
Design / Entwicklung / Konstruktion
Advertising Angebotsbearbeitung ArtificialIntelligence as a Service Big Data Analytics Content Management Point of Sale Point-of-Sales Product Owner Websites
Managementerfahrung in Unternehmen
Accounting After Sales Angebotsmanagement B2C Marketing budgeting Budgetmanagement Business Analysis Business Development Business Process Analysis Business Process Management Business to Business Business to Consumer Business to Customer certified Project Manager Change Management Coaching Collaborative Project Management Compliance Content Marketing Coupons CRM Customer Care and Services Customer Care Center Customer Relationship Management Digital Marketing Digital Media Digital Strategy Digital Transformation Digitales Video EMail-Marketing Enterprise Product Information Management Facebook Marketing Global Change Go to Market Strategy Google adwords Google Analytics GUI Testing HR Insurance Company Information System IT Operations IT Solutioning IT Testing KPI Linkedin Marketing Lotus Notes/Domino Marketing marketing concept Mentoring MS Excel MS Outlook MS Powerpoint MS Project MS Visio MS Word nearshoring Offers offshoring Operations Outsourcing Outsourcing-Projekten Portfolio Management Power Point Pre-Sales pricing PRINCE 2 Process Management Process Mapping Process Roll Out product design product developement Product Testing Product UI Product UX Program Management Project Management Quality Management Recruitment Requirement Analysis Requirement Gathering sales SEO Service Delivery Management SLA Strategy system implementation team leadership Training Training Management Transition Management Transition-Management Vendor Management Website Content Website Design Website Optimization Website-Monitoring Website-Optimierung
  • MY Startups on request
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