2024 ? 2025: Quality Assurance

Role: Compliance Manager ? Operational Excellence

Customer: MetaWin Ltd. GIB / Regulated Industries / Compliance iGambing, E-Commerce, Cryptocurrency, AI

Tasks:

• Maintain and optimize the quality management system for consistent operations.
• Manage SOPs and training for effective processes and employee growth.
• Monitor GDP regulations and quality alerts to manage risks.
• Handle change control, non-conformities, complaints, and CAPA for continuous improvement.
• Collect and analyze quality KPIs to ensure robust local processes.
• Oversee suppliers and customers to meet quality standards.
• Perform risk assessments and audits of suppliers
• Lead readiness for inspections and audits by authorities or partners.

Focus

• Quality Audits and Compliance
• Process Optimization
• Performance Analysis
• Employee Training

2020 ? 2023: AML, Fraud, Risk -Process Improvement

Role: Compliance Manager

Customer: Daisy Limited, Gibraltar / iGaming., Entertainment, Legal & Compliance

Tasks:

• Plan and execute annual audit projects.
• Evaluate and optimize processes, structures, and operations.
• Review compliance, effectiveness, and purpose of processes and policies.
• Continuously monitor control mechanisms.
• Investigate fraud cases and safeguard client assets.
• Manage audit software and become key user.
• Advise and collaborate with audit, local management, and senior leadership.
• Provide training and employee development.
• Enhance compliance frameworks in AML, EDD/CDD, and fraud/security management.
• Develop process strategies to mitigate risks and improve efficiency.

Focus

• Compliance Frameworks & Audits
• Process Optimization & Efficiency
• Regulatory Compliance & Risk Management
• Employee Training & Development
• Workflow Improvement & Automation

2015 ? 2019: Provided consulting and support

Role: Quality Assurance Manager - Project Consultant

Customer: BBB Language Academy / Educational Institution, Online Learning Platform

Tasks:

• Provided consulting and support for planning, tracking, and executing projects.
• Developed and implemented project plans aligned with business objectives.
• Coordinated migrations, ensuring quality standards.
• Delivered project progress reports and addressed escalations.
• Led legacy system decommissioning and smooth transitions. Managed end-to-end software implementation, including testing, integration, and training.
• Developed and enforced SOPs to ensure compliance with quality standards. Delivered project milestones, facilitated go-live, and ensured compliance.
• Led cross-departmental collaboration and strengthened partner relationships.

Focus

• Compliance Standards
• Quality Assurance
• Progress Reporting ? Risk Management
• Software Implementation
• Methodology Expertise
• Cross-Departmental Collaboration