IT Dienstleitungen
Aktualisiert am 13.09.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.10.2024
Verfügbar zu: 100%
davon vor Ort: 20%
ITIL
Projektmanagement
Teamleading
English
Verhandlungssicher
French
Verhandlungssicher
German
Verhandlungssicher
Romanian
Muttersprache

Einsatzorte

Einsatzorte

Bremen (+10km)
Deutschland
möglich

Projekte

Projekte

5 years 5 months
2018-09 - 2024-01

Customer relationship management

Manager of Operations FR Services
Manager of Operations FR Services
  • Head of Department
    • Customer relationship management
    • Projects management and leadership
    • Team management and development
    • Budget management
    • Performance management
    • Continuous improvement
  • Achievements: Increased department profitability by 30% in 2023
SCC-Services
Iasi, Romania
1 year 1 month
2016-03 - 2017-03

Project transition and process optimization

Manager of Operations
Manager of Operations
  • Department Manager
    • Project transition and process optimization
    • Implementation and quality assurance
    • Process optimization and customer focus
    • Employee development
    • Customer satisfaction
  • Achievements: 15% improvement in Service Desk processes and procedures in 2016
SCC-Services
Iasi, Romania
7 years 3 months
2008-07 - 2015-09

Team leadership and performance enhancement

Manager
Manager
  • Team leadership and performance enhancement
  • Employee satisfaction and customer relationship management
  • Achievements: 20% increase in customer and employee satisfaction in 2015
SCC-Services
Iasi, Romania
3 years 9 months
2003-07 - 2007-03

Financial management and resource management

Office Manager
Office Manager
  • Evolution from Assistant Manager to Office Manager
    • Financial management and resource management
    • Customer relationship and compliance management
    • Organization and administration
  • Achievements: Doubling of company capacity
SCC Extrome
Iasi, Romania

Aus- und Weiterbildung

Aus- und Weiterbildung

4 years 5 months
1998-10 - 2003-02

BACHELOR WIRTSCHAFTSINFORMATIK

UNIVERSITÄT, IASI, RUMÄNIEN
UNIVERSITÄT, IASI, RUMÄNIEN
  • Informationssystemen
  • Technologiemanagement
  • IT-Projektmanagement
  • Datenbanken und Business Intelligence

Kompetenzen

Kompetenzen

Top-Skills

ITIL Projektmanagement Teamleading

Produkte / Standards / Erfahrungen / Methoden

Personal Profile:

Reliable and passionate team player with extensive experience in processes and IT services. Proven success in process streaming, operational excellence, organizational development and leadership.


Career Objective:

My goal is to integrate into the German labour market, remain connected to my preferred domain, and fully leverage my experience.


Computer:

  • Microsoft Office
  • Ticketing Management (Service Now, Easy Vista)
  • Microsoft Project
  • Microsoft Dynamics
  • Google Suite
  • Basis of Cyber Security
  • Basis of Cloud Computing
  • AS400, CS3, Ariba

Einsatzorte

Einsatzorte

Bremen (+10km)
Deutschland
möglich

Projekte

Projekte

5 years 5 months
2018-09 - 2024-01

Customer relationship management

Manager of Operations FR Services
Manager of Operations FR Services
  • Head of Department
    • Customer relationship management
    • Projects management and leadership
    • Team management and development
    • Budget management
    • Performance management
    • Continuous improvement
  • Achievements: Increased department profitability by 30% in 2023
SCC-Services
Iasi, Romania
1 year 1 month
2016-03 - 2017-03

Project transition and process optimization

Manager of Operations
Manager of Operations
  • Department Manager
    • Project transition and process optimization
    • Implementation and quality assurance
    • Process optimization and customer focus
    • Employee development
    • Customer satisfaction
  • Achievements: 15% improvement in Service Desk processes and procedures in 2016
SCC-Services
Iasi, Romania
7 years 3 months
2008-07 - 2015-09

Team leadership and performance enhancement

Manager
Manager
  • Team leadership and performance enhancement
  • Employee satisfaction and customer relationship management
  • Achievements: 20% increase in customer and employee satisfaction in 2015
SCC-Services
Iasi, Romania
3 years 9 months
2003-07 - 2007-03

Financial management and resource management

Office Manager
Office Manager
  • Evolution from Assistant Manager to Office Manager
    • Financial management and resource management
    • Customer relationship and compliance management
    • Organization and administration
  • Achievements: Doubling of company capacity
SCC Extrome
Iasi, Romania

Aus- und Weiterbildung

Aus- und Weiterbildung

4 years 5 months
1998-10 - 2003-02

BACHELOR WIRTSCHAFTSINFORMATIK

UNIVERSITÄT, IASI, RUMÄNIEN
UNIVERSITÄT, IASI, RUMÄNIEN
  • Informationssystemen
  • Technologiemanagement
  • IT-Projektmanagement
  • Datenbanken und Business Intelligence

Kompetenzen

Kompetenzen

Top-Skills

ITIL Projektmanagement Teamleading

Produkte / Standards / Erfahrungen / Methoden

Personal Profile:

Reliable and passionate team player with extensive experience in processes and IT services. Proven success in process streaming, operational excellence, organizational development and leadership.


Career Objective:

My goal is to integrate into the German labour market, remain connected to my preferred domain, and fully leverage my experience.


Computer:

  • Microsoft Office
  • Ticketing Management (Service Now, Easy Vista)
  • Microsoft Project
  • Microsoft Dynamics
  • Google Suite
  • Basis of Cyber Security
  • Basis of Cloud Computing
  • AS400, CS3, Ariba

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