IT Service Manager - IT Delivery Manager - Cloud Transformation - IT Financial Management
Aktualisiert am 08.02.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 15.02.2025
Verfügbar zu: 100%
davon vor Ort: 40%
Azure
ITIL Zertifizierung
ITSCM
Cloud
agiles Projektmanagement
DevOps
AWS
Business Continuity Management
Deutsch
Muttersprache
Schweizer-Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher

Einsatzorte

Einsatzorte

Zürich (+50km) Zug (+50km) München (+50km)
Deutschland, Schweiz
möglich

Projekte

Projekte

8 Jahre 1 Monat
2017-02 - heute

Vendor Management, Service Delivery & Demand Management

IT Service Manager / IT Infrastructure Management
IT Service Manager / IT Infrastructure Management

  • Vendor Management, Service Delivery & Demand Management in the area of IT infrastructure services and GIS for various Allianz OEs globally
  • Service Delivery for hybrid cloud services (DCCS, AGN, IT Platform Services, IT Security Services etc.)
  • Responsible for Financial Planning and Governance for the IT Services in charge

Allianz Technology SE
Munich
2 Jahre 1 Monat
2015-01 - 2017-01

Service responsibility for the global digital customer communications mgmt

IT Service Manager Senior
IT Service Manager Senior
  • Service responsibility for the global digital customer communications mgmt. solution ?Smart Communication?
  • IT Service Management based on ITIL V3 methodology
  • Adapting ITIL support processes for specific services, e.g. workplace services, supporting ITSM tool migrations (Service Now, Jira Confluence)
  • Business relationship management with Allianz OEs globally
Allianz Suisse / Allianz Technology AG
Zurich
2 Jahre 5 Monate
2012-08 - 2014-12

Managing implementation of global IT infrastructure services

IT Infrastructure Specialist / COO IT SMO organization
IT Infrastructure Specialist / COO IT SMO organization
  • Operations of AGCS IT infrastructure landscape, network enhancements, BCM activities
  • Contributing to Group IT infrastructure transformation programs
  • Provider Management, Capacity & Demand Management with AMOS, Accenture, TCS, Infosys etc.

Allianz Global Corporate & Specialty SE
Munich
3 Jahre 1 Monat
2009-07 - 2012-07

Roll-out of CDN Services across data centers in NA & EU

Implementation Manager / Content Delivery Network Services
Implementation Manager / Content Delivery Network Services
  • Project Management for the CDN division
  • Conducting IT Service Management process alignments
  • Business development with strategic CDN providers
Entermedia LLC
Zurich / London
6 Monate
2009-01 - 2009-06

Impact assessment for several projects

Interim Teamlead Order Controlling / PMO
Interim Teamlead Order Controlling / PMO
  • Conducting business cases, IT roadmaps, status reports
  • Interim Teamlead for the Order Controlling Unit
UPC cablecom GmbH
Zurich
1 Jahr 3 Monate
2007-10 - 2008-12

implementation of wholesale projects in B2B area

Customer Project Manager / Service Delivery
Customer Project Manager / Service Delivery
  • PM for the implementation of wholesale projects in B2B area (Carriers, ISPs, CDN resellers, etc.)
  • Coordinating suppliers for Offnet capacity provisioning
  • Sales Reporting / Revenue Assurance
  • SME for the Content Delivery Network product portfolio
Level 3 Communications LLC
Munich / London
8 Monate
2007-02 - 2007-09

Managing specific offerings for the members of the MS MVP program

Program Manager ? Community Services (Contractor)
Program Manager ? Community Services (Contractor)
  • Organizing MVP summits (topic research, acquisition of speakers, internal/external communication of the program)
  • Vendor / Supplier Management
Microsoft Deutschland GmbH
Munich
2 Jahre
2004-11 - 2006-10

Request fulfilment for internal sales program of BMW employees

Advisor ? Customer Interaction Projects (Temp)
Advisor ? Customer Interaction Projects (Temp)
  • Advisor to projects within BMW customer interaction center
  • KDB and Incident Management workflow improvements for BMW Connected Drive Telematics Services
BMW Group
Munich

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Monate
2003-03 - 2003-05

IT-Security Specialist certification for Windows, Linux and Cisco Operating Systems,

PTM IT Academy, Munich
PTM IT Academy, Munich
2 Jahre 6 Monate
1996-09 - 1999-02

Apprenticeship

Business Management Assistant, Chamber of Industry and Commerce, Munich
Business Management Assistant
Chamber of Industry and Commerce, Munich

Position

Position

  • IT Service Manager

Kompetenzen

Kompetenzen

Top-Skills

Azure ITIL Zertifizierung ITSCM Cloud agiles Projektmanagement DevOps AWS Business Continuity Management

Produkte / Standards / Erfahrungen / Methoden

Skills:

  • MS Windows Server 2008, 2012, 2016 
  • Red Hat
  • Ubuntu Linux
  • Service Now 
  • Confluence Jira
  • Cloud infrastructure setup based on AWS, Azure, Google Cloud platforms
  • RMS risk modelling application setup and administration

Branchen

Branchen

Insurance, Reinsurance, Banking, Automotive, Telco



Einsatzorte

Einsatzorte

Zürich (+50km) Zug (+50km) München (+50km)
Deutschland, Schweiz
möglich

Projekte

Projekte

8 Jahre 1 Monat
2017-02 - heute

Vendor Management, Service Delivery & Demand Management

IT Service Manager / IT Infrastructure Management
IT Service Manager / IT Infrastructure Management

  • Vendor Management, Service Delivery & Demand Management in the area of IT infrastructure services and GIS for various Allianz OEs globally
  • Service Delivery for hybrid cloud services (DCCS, AGN, IT Platform Services, IT Security Services etc.)
  • Responsible for Financial Planning and Governance for the IT Services in charge

Allianz Technology SE
Munich
2 Jahre 1 Monat
2015-01 - 2017-01

Service responsibility for the global digital customer communications mgmt

IT Service Manager Senior
IT Service Manager Senior
  • Service responsibility for the global digital customer communications mgmt. solution ?Smart Communication?
  • IT Service Management based on ITIL V3 methodology
  • Adapting ITIL support processes for specific services, e.g. workplace services, supporting ITSM tool migrations (Service Now, Jira Confluence)
  • Business relationship management with Allianz OEs globally
Allianz Suisse / Allianz Technology AG
Zurich
2 Jahre 5 Monate
2012-08 - 2014-12

Managing implementation of global IT infrastructure services

IT Infrastructure Specialist / COO IT SMO organization
IT Infrastructure Specialist / COO IT SMO organization
  • Operations of AGCS IT infrastructure landscape, network enhancements, BCM activities
  • Contributing to Group IT infrastructure transformation programs
  • Provider Management, Capacity & Demand Management with AMOS, Accenture, TCS, Infosys etc.

Allianz Global Corporate & Specialty SE
Munich
3 Jahre 1 Monat
2009-07 - 2012-07

Roll-out of CDN Services across data centers in NA & EU

Implementation Manager / Content Delivery Network Services
Implementation Manager / Content Delivery Network Services
  • Project Management for the CDN division
  • Conducting IT Service Management process alignments
  • Business development with strategic CDN providers
Entermedia LLC
Zurich / London
6 Monate
2009-01 - 2009-06

Impact assessment for several projects

Interim Teamlead Order Controlling / PMO
Interim Teamlead Order Controlling / PMO
  • Conducting business cases, IT roadmaps, status reports
  • Interim Teamlead for the Order Controlling Unit
UPC cablecom GmbH
Zurich
1 Jahr 3 Monate
2007-10 - 2008-12

implementation of wholesale projects in B2B area

Customer Project Manager / Service Delivery
Customer Project Manager / Service Delivery
  • PM for the implementation of wholesale projects in B2B area (Carriers, ISPs, CDN resellers, etc.)
  • Coordinating suppliers for Offnet capacity provisioning
  • Sales Reporting / Revenue Assurance
  • SME for the Content Delivery Network product portfolio
Level 3 Communications LLC
Munich / London
8 Monate
2007-02 - 2007-09

Managing specific offerings for the members of the MS MVP program

Program Manager ? Community Services (Contractor)
Program Manager ? Community Services (Contractor)
  • Organizing MVP summits (topic research, acquisition of speakers, internal/external communication of the program)
  • Vendor / Supplier Management
Microsoft Deutschland GmbH
Munich
2 Jahre
2004-11 - 2006-10

Request fulfilment for internal sales program of BMW employees

Advisor ? Customer Interaction Projects (Temp)
Advisor ? Customer Interaction Projects (Temp)
  • Advisor to projects within BMW customer interaction center
  • KDB and Incident Management workflow improvements for BMW Connected Drive Telematics Services
BMW Group
Munich

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Monate
2003-03 - 2003-05

IT-Security Specialist certification for Windows, Linux and Cisco Operating Systems,

PTM IT Academy, Munich
PTM IT Academy, Munich
2 Jahre 6 Monate
1996-09 - 1999-02

Apprenticeship

Business Management Assistant, Chamber of Industry and Commerce, Munich
Business Management Assistant
Chamber of Industry and Commerce, Munich

Position

Position

  • IT Service Manager

Kompetenzen

Kompetenzen

Top-Skills

Azure ITIL Zertifizierung ITSCM Cloud agiles Projektmanagement DevOps AWS Business Continuity Management

Produkte / Standards / Erfahrungen / Methoden

Skills:

  • MS Windows Server 2008, 2012, 2016 
  • Red Hat
  • Ubuntu Linux
  • Service Now 
  • Confluence Jira
  • Cloud infrastructure setup based on AWS, Azure, Google Cloud platforms
  • RMS risk modelling application setup and administration

Branchen

Branchen

Insurance, Reinsurance, Banking, Automotive, Telco

Vertrauen Sie auf Randstad

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Das Freelancer-Portal

Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.