Working as an IT Consultant within Corporate Development, supporting and optimizing modern workplace services across multiple client entities. The role focuses on coordinating vendors, managing Microsoft cloudbased environments, ensuring secure access management, and continuously improving IT workplace processes in close collaboration with business, security, and supplier teams.

• Coordinating technical changes delivered by local and international suppliers across enterprise workplace environments.
• Proposing and implementing improvements to IT workplace processes and service delivery models.
• Administering Microsoft Intune, Microsoft Entra ID (Azure AD), Exchange Admin Center, and Microsoft Azure as part of daily operations.
• Performing IT Asset & Inventory Management (ITAM), including device lifecycle tracking and compliance reporting.
• Managing user access, roles, territories, business units, and teams within Microsoft Dynamics and related enterprise applications.
• Executing project, change, and operational maintenance activities, including security-driven tasks using approved scripts.
• Managing Microsoft Teams and Teams Telephony services to ensure reliable communication and collaboration.
• Supporting conference room technologies (Yealink, Cisco) and modern workplace services.
• Collaborating closely with Cybersecurity teams on OneTrust compliance, phishing awareness initiatives, audits, and incident response.
• Reporting to the IT Manager and operating primarily from the client?s Berlin location.

Responsible for leading onsite workplace IT support across German locations in a hybrid enterprise environment. Acted as the primary local IT contact, coordinating global IT teams, vendors, and end users to ensure stable, compliant, and efficient workplace services.

• Led IT workplace and site support operations across Germany in a hybrid enterprise environment.
• Acted as primary onsite contact for IT services, coordinating with global service desk, infrastructure, and vendor teams.
• Improved first-call resolution and reduced escalations through process optimization and knowledge base development.
• Managed hardware and software rollouts, ensuring compliance with corporate standards and security policies.
• Administered user lifecycle processes, mobile device management (MDM), and endpoint security controls.

Key Projects at Parexel:

• Global IT Service Desk Optimization
• Streamlined incident management processes, reducing ticket resolution time by 20%.
• Improved SLA compliance by 15% across EMEA regions.
• Conference Room Technology Upgrade
• Upgraded Cisco devices and integrated Microsoft Teams/Zoom for hybrid meetings.
• Reduced meeting setup time by 30%.
• Hardware Lifecycle Management Project
• Standardized hardware configurations and reduced hardware-related incidents by 25%.
• Data Center Compliance and Standardization
• Achieved 100% compliance with data center standards and improved system uptime by 10%.
• User Training and Onboarding Program
• Reduced onboarding-related IT issues by 40% through comprehensive training and support.

IT Support Admin with expertise in diagnosing and resolving desktop, application, and network issues for diverse clients. Proficient in hardware/software troubleshooting, Windows OS support, and providing on-site assistance for optimal user experience.

• Achieved high first-call resolution rate for Level 1 issues, improving user satisfaction and reducing escalations.
• Streamlined hardware and software deployment, ensuring compliance and reducing deployment time.
• Resolved complex network issues, improving uptime and ensuring business continuity.
• Managed mobile devices using MDM tools, reducing incidents and improving productivity.
• Conducted IT asset audits, optimizing resource allocation and reducing procurement costs.
• Ensured full patch compliance across all sites by managing software updates and security patches.
• Managed backup solutions and recovery processes, ensuring data integrity and availability.
• Developed a knowledge base and conducted training, reducing repetitive support tickets.
• Installed and maintained printers and peripherals, reducing incidents and improving efficiency.
• Conducted security audits and implemented measures to ensure compliance with policies and standards.
• Successfully migrated users to a new email system with zero data loss and improved reliability.
• Configured and maintained VPN connections, reducing incidents and improving remote workforce productivity.

Provided Level 1 IT support within a data center environment, handling user incidents and service requests while following strict operational, security, and compliance procedures.

• Handled IT and service desk issues for the IT department.
• Installed software, performed patching, migration, and maintenance of operating systems.
• Diagnosed and resolved network issues, configuring routers, switch ports, and VLANs for clients.
• Ensured work was done in compliance with company policies.
• Monitored functional resources required for growth and ensured proper functioning.
• Prepared plans for data center development and installation based on present and future requirements.