IT support L2-L3, system admin and network security specialist experienced in Microsoft Intune, Azure AD Service Desk and IT environments.
Aktualisiert am 21.05.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 21.05.2026
Verfügbar zu: 100%
davon vor Ort: 100%
service desk and IT infrastructure support.
Endpoint Management & Windows Autopilot
Azure AD / Entra ID
Azure AD and Entra ID
SSO and MFA
Microsoft Intune & MDM
Windows Autopilot
PowerShell scripting
Azure AD
German
C1, Fluent (German Citizen)
English
C1, Fluent (Mother language)

Einsatzorte

Einsatzorte

Munich (+50km) Salzburg (Österreich) (+50km) Basel (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 10 months
2024-08 - now

Delivered support for Microsoft Client/home

Network analyst and Service Desk Engineer
Network analyst and Service Desk Engineer
  • Delivered support for Microsoft Client/home, Intune, MDM for Windows, iOS, and Android platforms
  • Monitor the company?s network infrastructure, including LAN, WAN, and VPNs, to ensure smooth performance and quickly identify any connectivity or performance issues.
  • Provide first-line support to end-users, helping them troubleshoot hardware, software, and network problems, and ensuring that incidents are logged and resolved efficiently.
  • Configure, maintain, and update network devices such as routers, switches, firewalls, and servers to ensure reliable network operations.
  • Incident handling with endpoints, remote change management, NAGIOS monitoring, and documentation/data migration.
  • Manage user accounts, permissions, and password resets in systems like Active Directory, ensuring secure access to resources.
  • Implement and maintain security measures, including firewalls, antivirus software, and intrusion detection systems, to protect the organization?s IT environment.
  • Install, update, and troubleshoot software applications and peripheral devices for end-users, ensuring they can work without technical interruptions.
  • Keep accurate documentation of network diagrams, system configurations, asset inventories, and support tickets, maintaining a knowledge base for future reference.
  • Collaborate with IT teams, vendors, and other departments to plan, implement, and improve IT solutions and network performance.
  • Analyze network and system performance regularly and recommend improvements to optimize efficiency and reliability. 
  • Provide guidance and basic training to users on IT tools, policies, and best practices to reduce recurring issues.
  • Escalate complex technical or network issues to senior engineers or external support when necessary to ensure timely resolution.
  • Managed application deployment and compliance policies in Azure AD environments
Hexaware | Berlin
1 year 6 months
2023-03 - 2024-08

Managing Intune MDM for iOS and Android applications

IT Consultant
IT Consultant
  • Managing Intune MDM for iOS and Android applications
  • SCCM administration for Windows deployment
  • Configured firewall rules and proxy settings to secure user and device communications
  • Configuration of Cisco switches (Putty, VLAN, port patching)
  • Supported Teams meetings and collaboration integrations with SharePoint Online and Entra ID
  • Windows installation and administration (Windows 7, 8, 10, 11)
  • IT asset management, security compliance, and documentation
  • Provided IT support on manufacturing shopfloor systems including printers, barcode scanners, and MRTs.
  • Supported incident handling, system monitoring, and documentation for devices/endpoints in production and enterprise environments.
  • Worked closely with functional teams and SMEs to address shopfloor application issues.
  • Contributed to operational reporting and escalations for unresolved technical issues.
  • Printer setup, configuration, and troubleshooting
  • Collaborated with users and IT teams to streamline device setup, onboarding, and patching workflows.
  • Managing Active Directory and Microsoft Entra ID
  • Conducted troubleshooting and incident response via ServiceNow
  • Managing third party contracts and services
  • Configured and maintained Aruba wireless controllers and switches for enterprise connectivity 
Volue | Munich
2 years 11 months
2020-05 - 2023-03

OS and Microsoft Intune installation and configuration Managed

IT Specialist
IT Specialist
  • OS and Microsoft Intune installation and configuration Managed and assited with Aruba switches, configuring VLANs and trunk ports for secure segmented networks
  • Supported Manufacturing Execution Systems (MES) integration with enterprise IT infrastructure.
  • Provided L1?L2 troubleshooting of touchpoints and smart devices on production lines.
  • Engaged with suppliers and business stakeholders to streamline issue resolution.
  • Supported hybrid Microsoft Teams deployments and troubleshooting of Teams video and voice features
  • Designed and maintained secure LAN/WAN infrastructure using Aruba switches and access points
  • Email migration and management (Google-Office 365)
  • SCCM for software deployment and updates
  • Windows OS and application upgrades
  • Network migration and implementation
  • IT asset tracking and security compliance
  • ServiceNow ticketing system for issue tracking
Osram Opto Semiconductor | Regensburg
7 months
2019-11 - 2020-05

IT infrastructure management and network troubleshooting

Senior IT Support Engineer
Senior IT Support Engineer
  • IT infrastructure management and network troubleshooting
  • Interfaced with aerospace manufacturing shopfloor operations and IT endpoints.
  • Ensured alignment of MES solutions with enterprise architecture requirements.
  • Delivered support under a shift rotation model, ensuring SLA compliance and reporting.
  • Supported Teams rollout workshops and co-managed Teams coexistence with Skype for Business
  • Windows OS deployment and upgrades (Windows 7, 8, 10)
  • Assisted in rollout and administration of Aruba wireless and wired infrastructure
  • Active Directory and user account management
  • Service desk support and VIP user assistance
  • VPN installation and configuration
  • Project management and team coordination
Daimler AG, Sindelfingen
2 years 8 months
2015-01 - 2017-08

Level 1-2 technical support for enterprise IT systems

IT Support Engineer
IT Support Engineer
  • Level 1-2 technical support for enterprise IT systems
  • Offered hands-on support for quality control linked applications
  • Assisted in device provisioning and maintenance of shopfloor systems
  • Monitored incidents through Remedy and managed workflows to resolution
  • Windows OS deployment and troubleshooting
  • IT service desk support and ticket management
  • Provided end-user support for Teams collaboration tools and assisted in Teams onboarding
  • Data migration and email management 
Abbott GmbH, Wiesbaden

Aus- und Weiterbildung

Aus- und Weiterbildung

  • Diploma of Associate Engineer in Computer Science
  • Bachelor of Health Informatics

Kompetenzen

Kompetenzen

Top-Skills

service desk and IT infrastructure support. Endpoint Management & Windows Autopilot Azure AD / Entra ID Azure AD and Entra ID SSO and MFA Microsoft Intune & MDM Windows Autopilot PowerShell scripting Azure AD

Produkte / Standards / Erfahrungen / Methoden

TECHNICAL SKILLS

System Administration

  • Active Directory and Group Policy management
  • Installation, configuration, and administration of Microsoft Azure Active Directory
  • Configuring Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
  • Implementing security policies and access control
  • Integration of Microsoft and third-party services with Entra ID 


Networking & Security

  • Hands-on configuration, installation, and administration of Cisco routers and switches and Aruba switches and wireless access points, including Instant APs and Mobility Controllers
  • Experience with Arista and Palo Alto network environments
  • Enterprise LAN and WAN design, implementation, and support
  • VLANs, trunking, L2/L3 protocols, port security, and network segmentation
  • Firewall, proxy configuration, and security policy support for secure traffic control
  • VPN configuration and remote access solutions
  • Implementation of High Availability (HA), redundancy, and security protocols aligned with ISO and ITIL practices
  • End-to-end L1 and L2 network troubleshooting and network monitoring using tools such as SolarWinds, PRTG, Nagios, and Zabbix
  • Familiarity with F5 load balancer concepts, and troubleshooting


Intune & Device Management

  • End-to-end management of Windows, Mac, iOS, and Android devices (OS, Application, Configuration, and Compliance management)
  • Migration of Windows 10 devices from On-Prem AD+SCCM to Azure AD+Intune standalone environment
  • Creating and deploying applications (LOB/Win32/Store Apps) using Intune
  • Implementing and managing "Windows Autopilot" deployments with Azure/Intune
  • Mapping Active Directory GPO controls and settings to Intune MDM Policies
  • Implementation and management of Kiosk Profiles
  • Creation and configuration of MDM policies
  • Expertise in PowerShell scripting for automation and app deployment (PSADT)
  • Knowledge of Apple Business Manager, Apple Developer Portal, and Google Play Enterprise portal
  • Device and User-based Certificates management (SCEP and NDES) 


IT Support & Service Management

  • IT support (L1 & L2), troubleshooting hardware/software issues
  • User support via Service Desk (ServiceNow)
  • Printer setup, configuration, and troubleshooting (HP, enterprise printers)
  • Windows OS installation and upgrade (Windows 7, 8, 10, 11)
  • Microsoft Office 365 administration and deployment
  • SCCM administration for software and update management
  • IT asset management (ITAM) and compliance

Einsatzorte

Einsatzorte

Munich (+50km) Salzburg (Österreich) (+50km) Basel (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 10 months
2024-08 - now

Delivered support for Microsoft Client/home

Network analyst and Service Desk Engineer
Network analyst and Service Desk Engineer
  • Delivered support for Microsoft Client/home, Intune, MDM for Windows, iOS, and Android platforms
  • Monitor the company?s network infrastructure, including LAN, WAN, and VPNs, to ensure smooth performance and quickly identify any connectivity or performance issues.
  • Provide first-line support to end-users, helping them troubleshoot hardware, software, and network problems, and ensuring that incidents are logged and resolved efficiently.
  • Configure, maintain, and update network devices such as routers, switches, firewalls, and servers to ensure reliable network operations.
  • Incident handling with endpoints, remote change management, NAGIOS monitoring, and documentation/data migration.
  • Manage user accounts, permissions, and password resets in systems like Active Directory, ensuring secure access to resources.
  • Implement and maintain security measures, including firewalls, antivirus software, and intrusion detection systems, to protect the organization?s IT environment.
  • Install, update, and troubleshoot software applications and peripheral devices for end-users, ensuring they can work without technical interruptions.
  • Keep accurate documentation of network diagrams, system configurations, asset inventories, and support tickets, maintaining a knowledge base for future reference.
  • Collaborate with IT teams, vendors, and other departments to plan, implement, and improve IT solutions and network performance.
  • Analyze network and system performance regularly and recommend improvements to optimize efficiency and reliability. 
  • Provide guidance and basic training to users on IT tools, policies, and best practices to reduce recurring issues.
  • Escalate complex technical or network issues to senior engineers or external support when necessary to ensure timely resolution.
  • Managed application deployment and compliance policies in Azure AD environments
Hexaware | Berlin
1 year 6 months
2023-03 - 2024-08

Managing Intune MDM for iOS and Android applications

IT Consultant
IT Consultant
  • Managing Intune MDM for iOS and Android applications
  • SCCM administration for Windows deployment
  • Configured firewall rules and proxy settings to secure user and device communications
  • Configuration of Cisco switches (Putty, VLAN, port patching)
  • Supported Teams meetings and collaboration integrations with SharePoint Online and Entra ID
  • Windows installation and administration (Windows 7, 8, 10, 11)
  • IT asset management, security compliance, and documentation
  • Provided IT support on manufacturing shopfloor systems including printers, barcode scanners, and MRTs.
  • Supported incident handling, system monitoring, and documentation for devices/endpoints in production and enterprise environments.
  • Worked closely with functional teams and SMEs to address shopfloor application issues.
  • Contributed to operational reporting and escalations for unresolved technical issues.
  • Printer setup, configuration, and troubleshooting
  • Collaborated with users and IT teams to streamline device setup, onboarding, and patching workflows.
  • Managing Active Directory and Microsoft Entra ID
  • Conducted troubleshooting and incident response via ServiceNow
  • Managing third party contracts and services
  • Configured and maintained Aruba wireless controllers and switches for enterprise connectivity 
Volue | Munich
2 years 11 months
2020-05 - 2023-03

OS and Microsoft Intune installation and configuration Managed

IT Specialist
IT Specialist
  • OS and Microsoft Intune installation and configuration Managed and assited with Aruba switches, configuring VLANs and trunk ports for secure segmented networks
  • Supported Manufacturing Execution Systems (MES) integration with enterprise IT infrastructure.
  • Provided L1?L2 troubleshooting of touchpoints and smart devices on production lines.
  • Engaged with suppliers and business stakeholders to streamline issue resolution.
  • Supported hybrid Microsoft Teams deployments and troubleshooting of Teams video and voice features
  • Designed and maintained secure LAN/WAN infrastructure using Aruba switches and access points
  • Email migration and management (Google-Office 365)
  • SCCM for software deployment and updates
  • Windows OS and application upgrades
  • Network migration and implementation
  • IT asset tracking and security compliance
  • ServiceNow ticketing system for issue tracking
Osram Opto Semiconductor | Regensburg
7 months
2019-11 - 2020-05

IT infrastructure management and network troubleshooting

Senior IT Support Engineer
Senior IT Support Engineer
  • IT infrastructure management and network troubleshooting
  • Interfaced with aerospace manufacturing shopfloor operations and IT endpoints.
  • Ensured alignment of MES solutions with enterprise architecture requirements.
  • Delivered support under a shift rotation model, ensuring SLA compliance and reporting.
  • Supported Teams rollout workshops and co-managed Teams coexistence with Skype for Business
  • Windows OS deployment and upgrades (Windows 7, 8, 10)
  • Assisted in rollout and administration of Aruba wireless and wired infrastructure
  • Active Directory and user account management
  • Service desk support and VIP user assistance
  • VPN installation and configuration
  • Project management and team coordination
Daimler AG, Sindelfingen
2 years 8 months
2015-01 - 2017-08

Level 1-2 technical support for enterprise IT systems

IT Support Engineer
IT Support Engineer
  • Level 1-2 technical support for enterprise IT systems
  • Offered hands-on support for quality control linked applications
  • Assisted in device provisioning and maintenance of shopfloor systems
  • Monitored incidents through Remedy and managed workflows to resolution
  • Windows OS deployment and troubleshooting
  • IT service desk support and ticket management
  • Provided end-user support for Teams collaboration tools and assisted in Teams onboarding
  • Data migration and email management 
Abbott GmbH, Wiesbaden

Aus- und Weiterbildung

Aus- und Weiterbildung

  • Diploma of Associate Engineer in Computer Science
  • Bachelor of Health Informatics

Kompetenzen

Kompetenzen

Top-Skills

service desk and IT infrastructure support. Endpoint Management & Windows Autopilot Azure AD / Entra ID Azure AD and Entra ID SSO and MFA Microsoft Intune & MDM Windows Autopilot PowerShell scripting Azure AD

Produkte / Standards / Erfahrungen / Methoden

TECHNICAL SKILLS

System Administration

  • Active Directory and Group Policy management
  • Installation, configuration, and administration of Microsoft Azure Active Directory
  • Configuring Single Sign-On (SSO) and Multi-Factor Authentication (MFA)
  • Implementing security policies and access control
  • Integration of Microsoft and third-party services with Entra ID 


Networking & Security

  • Hands-on configuration, installation, and administration of Cisco routers and switches and Aruba switches and wireless access points, including Instant APs and Mobility Controllers
  • Experience with Arista and Palo Alto network environments
  • Enterprise LAN and WAN design, implementation, and support
  • VLANs, trunking, L2/L3 protocols, port security, and network segmentation
  • Firewall, proxy configuration, and security policy support for secure traffic control
  • VPN configuration and remote access solutions
  • Implementation of High Availability (HA), redundancy, and security protocols aligned with ISO and ITIL practices
  • End-to-end L1 and L2 network troubleshooting and network monitoring using tools such as SolarWinds, PRTG, Nagios, and Zabbix
  • Familiarity with F5 load balancer concepts, and troubleshooting


Intune & Device Management

  • End-to-end management of Windows, Mac, iOS, and Android devices (OS, Application, Configuration, and Compliance management)
  • Migration of Windows 10 devices from On-Prem AD+SCCM to Azure AD+Intune standalone environment
  • Creating and deploying applications (LOB/Win32/Store Apps) using Intune
  • Implementing and managing "Windows Autopilot" deployments with Azure/Intune
  • Mapping Active Directory GPO controls and settings to Intune MDM Policies
  • Implementation and management of Kiosk Profiles
  • Creation and configuration of MDM policies
  • Expertise in PowerShell scripting for automation and app deployment (PSADT)
  • Knowledge of Apple Business Manager, Apple Developer Portal, and Google Play Enterprise portal
  • Device and User-based Certificates management (SCEP and NDES) 


IT Support & Service Management

  • IT support (L1 & L2), troubleshooting hardware/software issues
  • User support via Service Desk (ServiceNow)
  • Printer setup, configuration, and troubleshooting (HP, enterprise printers)
  • Windows OS installation and upgrade (Windows 7, 8, 10, 11)
  • Microsoft Office 365 administration and deployment
  • SCCM administration for software and update management
  • IT asset management (ITAM) and compliance

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