Owned a defined product domain within a global Fire Service asset management platform, operating in highly regulated environments across Europe and North America.

• Took end-to-end ownership of product strategy, discovery, delivery, rollout, and performance for AI-enabled workflows
• Designed AI-assisted maintenance and inspection workflows that reduced manual triage effort by 30% and improved operational readiness
• Applied LLM-driven log classification to detect ~75% of failures earlier, reducing equipment downtime by 25%
• Used GPT-based tools to accelerate discovery: synthesizing user interviews, drafting PRDs, refining user stories, and creating enablement content
• Ran PLG and experimentation initiatives that shortened time-to-value and increased activation by 20% within six months
• Automated asset onboarding from days to minutes using data pipelines and standardized schemas (SCBA, turnout gear, helmets)
• Launched developer-facing APIs enabling partners to integrate safety workflows and extend the ecosystem
• Translated NFPA / EN regulatory requirements into system rules, strengthening compliance automation and audit readiness
• Redesigned mobile-to-web workflows, improving task completion rates by 35%
• Built self-serve onboarding and in-product guidance, reducing support load and improving first-week retention
• Defined and tracked product KPIs and dashboards, using data to guide prioritization and improve renewal outcomes
• Acted as the single point of accountability for product decisions, risks, trade-offs, and roadmap communication
• Fostered a culture of experimentation, learning, and continuous improvement within the product quartet