I am a technical writer with 3 years of industry experience.
Aktualisiert am 19.06.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 19.06.2025
Verfügbar zu: 100%
davon vor Ort: 20%
Attention to detail
Customer focused
Committed
reliable
German
B1
English
C1

Einsatzorte

Einsatzorte

Bochum (+50km)
Deutschland
möglich

Projekte

Projekte

7 Jahre 4 Monate
2018-03 - heute

CAREER BREAK

  • Took a career break to focus on raising my daughters.
  • Engaged in continous learning through online courses by updating skills and staying updated with industry standards.
  • Provided remote technical support, troubleshooting issues for clients and ensuring customer satisfaction.
Bochum, Germany
5 Monate
2021-09 - 2022-01

TECHNICAL SUPPORT

TECHNICAL SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
  • Assist A/B/C/D client accounts with troubleshooting their issues, diagnosing and repairing faults, and proposing sustainable solutions.
  • Deep knowledge of Jira, Confluence, Salesforce, and Zendesk.
  • Document technical setups of A/B/C/D clients in Confluence.
  • Be a consultant for Academy and Product when it comes to feedback on educational material and product development
  • Support the Product team in releasing QA
  • Conduct technical part of health check with assigned clients
  • Own Department-related projects
PRODUCTSUP
Berlin, Germany
8 Monate
2017-07 - 2018-02

Documentation system

TECHNICAL WRITER
TECHNICAL WRITER
  • Create, control and standardize the documentation system.
  • Information gathering based on the requirements.
  • Working experience with an XML based authoring tool.
  • Interact with the stakeholders (NBG, US, China) and collate the inputs.
  • Verify and validate the inputs.
  • Defining the workflows for authoring and review process.
  • Initiated and formulated a cost-effective way for translation in Shared Components.
SIEMENS
Bangalore, India
1 Jahr 9 Monate
2015-10 - 2017-06

Interacting with the SMEs about the changes in the software

JUNIOR TECHNICAL WRITER
JUNIOR TECHNICAL WRITER
  • Documenting user guides, system description guides, installation and configuration guides, online help, FAQ portals, feature description documents, developer guides, running test case suites and updating the artifacts accordingly.
  • Updating the screenshots in the document according to the changes in a 2-week sprint.
  • Migration of different artifacts to XML form.
  • Reviewing the documents.
  • Mentoring the new joiners and taking up the responsibility of multiple projects handled by new joiners.
  • Provided trainings on tools and processes to the newly joined.
  • Received appreciation from the project stakeholders on meeting the delivery timeline in spite of multiple parallel releases.
  • Conducted reverse brainstorming sessions with the stakeholders in the initial phase of requirement analysis.
WIPRO TECHNOLOGIES
Bangalore , India
1 Jahr 1 Monat
2013-01 - 2014-01

Compilation of test cases

TECHNICAL WRITER INTERN
TECHNICAL WRITER INTERN
  • Compilation of test cases on application enhancements and modifications on requirements gathered from the SMEs.
  • Resolving real time issues and documenting in relation to the new product installation and configuration management.
LSI
Bangalore, India

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 8 Monate
2012-06 - 2014-01

EMBEDDED SYSTEMS

MASTER, Manipal University, Manipal, India
MASTER
Manipal University, Manipal, India
3 Jahre 11 Monate
2008-08 - 2012-06

ENGINEERING IN ELECTRICAL AND ELECTRONICS

BACHELOR, Visvesvaraya Technological University, Bangalore, India
BACHELOR
Visvesvaraya Technological University, Bangalore, India

Kompetenzen

Kompetenzen

Top-Skills

Attention to detail Customer focused Committed reliable

Produkte / Standards / Erfahrungen / Methoden

Profile

  • Enthusiastic and detail-oriented technical writer with over 3 years of experience, specializing in documenting complex systems, particularly in agile environments. Experienced in creating user manuals and online help systems with a focus on clarity, precision and compliance skills. Experience in working for a pharmaceutical client.
  • Currently living in Germany as a permanant resident, I hold a German driving licence and have achieved a B1 level in German.
  • After taking a career break to focus on raising my kids, I am eager to re-enter the workforce and apply my skills and experience in professional setting.


DIGITAL SKILLS

  • MadCapFlare
  • Microsoft Word
  • Adobe Frame Maker
  • MS visio 
  • SnagIT
  • Wondershare Filmora9
  • XML
  • HTML
  • DDLC process 
  • Authoring tool (oXYgen, XML)
  • Software Development Life Cycle (SDLC)
  • Agile Methodology 
  • Atlassian Confluence and Jira 
  • Zendesk Software 
  • Good listener and communicator
  • Postman (Basic API tests) 
  • RESTful 
  • WebServices 
  • HTML/Markdown


Content management system

  • Cosima
  • Clearcase 
  • Versioning (Git, Github)

Einsatzorte

Einsatzorte

Bochum (+50km)
Deutschland
möglich

Projekte

Projekte

7 Jahre 4 Monate
2018-03 - heute

CAREER BREAK

  • Took a career break to focus on raising my daughters.
  • Engaged in continous learning through online courses by updating skills and staying updated with industry standards.
  • Provided remote technical support, troubleshooting issues for clients and ensuring customer satisfaction.
Bochum, Germany
5 Monate
2021-09 - 2022-01

TECHNICAL SUPPORT

TECHNICAL SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
  • Assist A/B/C/D client accounts with troubleshooting their issues, diagnosing and repairing faults, and proposing sustainable solutions.
  • Deep knowledge of Jira, Confluence, Salesforce, and Zendesk.
  • Document technical setups of A/B/C/D clients in Confluence.
  • Be a consultant for Academy and Product when it comes to feedback on educational material and product development
  • Support the Product team in releasing QA
  • Conduct technical part of health check with assigned clients
  • Own Department-related projects
PRODUCTSUP
Berlin, Germany
8 Monate
2017-07 - 2018-02

Documentation system

TECHNICAL WRITER
TECHNICAL WRITER
  • Create, control and standardize the documentation system.
  • Information gathering based on the requirements.
  • Working experience with an XML based authoring tool.
  • Interact with the stakeholders (NBG, US, China) and collate the inputs.
  • Verify and validate the inputs.
  • Defining the workflows for authoring and review process.
  • Initiated and formulated a cost-effective way for translation in Shared Components.
SIEMENS
Bangalore, India
1 Jahr 9 Monate
2015-10 - 2017-06

Interacting with the SMEs about the changes in the software

JUNIOR TECHNICAL WRITER
JUNIOR TECHNICAL WRITER
  • Documenting user guides, system description guides, installation and configuration guides, online help, FAQ portals, feature description documents, developer guides, running test case suites and updating the artifacts accordingly.
  • Updating the screenshots in the document according to the changes in a 2-week sprint.
  • Migration of different artifacts to XML form.
  • Reviewing the documents.
  • Mentoring the new joiners and taking up the responsibility of multiple projects handled by new joiners.
  • Provided trainings on tools and processes to the newly joined.
  • Received appreciation from the project stakeholders on meeting the delivery timeline in spite of multiple parallel releases.
  • Conducted reverse brainstorming sessions with the stakeholders in the initial phase of requirement analysis.
WIPRO TECHNOLOGIES
Bangalore , India
1 Jahr 1 Monat
2013-01 - 2014-01

Compilation of test cases

TECHNICAL WRITER INTERN
TECHNICAL WRITER INTERN
  • Compilation of test cases on application enhancements and modifications on requirements gathered from the SMEs.
  • Resolving real time issues and documenting in relation to the new product installation and configuration management.
LSI
Bangalore, India

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 8 Monate
2012-06 - 2014-01

EMBEDDED SYSTEMS

MASTER, Manipal University, Manipal, India
MASTER
Manipal University, Manipal, India
3 Jahre 11 Monate
2008-08 - 2012-06

ENGINEERING IN ELECTRICAL AND ELECTRONICS

BACHELOR, Visvesvaraya Technological University, Bangalore, India
BACHELOR
Visvesvaraya Technological University, Bangalore, India

Kompetenzen

Kompetenzen

Top-Skills

Attention to detail Customer focused Committed reliable

Produkte / Standards / Erfahrungen / Methoden

Profile

  • Enthusiastic and detail-oriented technical writer with over 3 years of experience, specializing in documenting complex systems, particularly in agile environments. Experienced in creating user manuals and online help systems with a focus on clarity, precision and compliance skills. Experience in working for a pharmaceutical client.
  • Currently living in Germany as a permanant resident, I hold a German driving licence and have achieved a B1 level in German.
  • After taking a career break to focus on raising my kids, I am eager to re-enter the workforce and apply my skills and experience in professional setting.


DIGITAL SKILLS

  • MadCapFlare
  • Microsoft Word
  • Adobe Frame Maker
  • MS visio 
  • SnagIT
  • Wondershare Filmora9
  • XML
  • HTML
  • DDLC process 
  • Authoring tool (oXYgen, XML)
  • Software Development Life Cycle (SDLC)
  • Agile Methodology 
  • Atlassian Confluence and Jira 
  • Zendesk Software 
  • Good listener and communicator
  • Postman (Basic API tests) 
  • RESTful 
  • WebServices 
  • HTML/Markdown


Content management system

  • Cosima
  • Clearcase 
  • Versioning (Git, Github)

Vertrauen Sie auf Randstad

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

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