• Architecture lead, interaction & alignment, with multiple stakeholders in multiple domains including networking, end- user computing, data center, cybersecurity, IAM, remote access.

Member of a team of Global Architects and Consultants that provides advisory service for large IT projects on Digital transformation. Led activities related to Architecture of IT Infrastructure interacting with multiple stakeholders across the organization. Supporting activities to PMO while delivering services worldwide for several Siemens AG?s business units. 

• Consulting Services: Design, Implementation, Consulting, Documentation & point of escalation for large networking projects with interaction with multiple domains & global stakeholders related to WAN, LAN, WLAN, Data Center, Cloud, Security, ZTNA (Zscaler). 
• Project Management: interaction & alignment with multiple stakeholders & initiatives? owners. 
• Diverse Project work: focus on Enterprise networking, migration, interaction with multiple technology domains.  

• Architecture lead, interaction & alignment with multiple stakeholders in multiple domains including networking, enduser computing, data center, cybersecurity, IAM, remote ac  

• Deployment of AWS services targeting automation of call center activities and user experience improvement. Documentation, cost Optimization.  

• Deployment of AWS services targeting automation of call center activities and user experience improvement. 
•  Documentation, cost Optimization  

• Migration of traditional call center for 30 agents to AWS Cloud. Integration with existing database. 
• Design, implementation and project coordination activities of the whole solution  

• Architecture, Design, implementation and project coordination of the solution. 
• Migration of existing applications to Cloud and integration of new functionality. 
• Cloud architect and project manager roles performing Architecture Design, Cloud Security Design.

• Architecture, Design, implementation and project coordination of the solution. 
• Migration of existing applications to Cloud and integration of new functionality. 
• Cloud architect and project manager roles performing Architecture Design, Cloud Security Design.  

• Migration of traditional call center for 30 agents to AWS Cloud. 
• Integration with existing database. Design, implementation and project coordination activities of the whole solution. 

• Design and implementation of Cisco based EVPN/MPLS network for underground transportation system. 
• Network Architect role, performing HLD, LLD, implementation plan, execution of implementation, lab design and test plan and documentation  

• Deployment of a managed Kubernetes solution using AWS? EKS service. 
• Cloud Networking architect role, performing EKS deployment (redesign and re-deployment), Testing and Documentation  

• Review of deployment on AWS with Direct Connect, optimized traffic handling with CSR 1000V virtual device.

Migration of Cisco Nexus based datacenter located in Madrid (Spain) to an ACI infrastructure with more than 4000 endpoints. ACI multisite design with more than 120 leaves, conncted to DR site.

• Review of LLD
• Creation of implementation plan
• Lab design/implementation/testing plan
• Migration execution and tests plan

Member of an organization that enables the service?s practice of more than 1500 Cisco partners by providing assistance during the delivery of Data Center/Virtualization, Unified Communications and Enterprise Networking and Security solutions. Managed a team of 20 consulting engineers focused on Europe and Asia. Direct influence on extended, global team of 45 members.

• Supervised the activities of the team (USA, India, Mexico and Costa Rica) with direct responsibility in terms of delivery assurance and customer satisfaction. Direct influence and control of +$1M budget.
• Monitored workload to ensure client expectations (SLAs, CSAT, etc.) and business? KPIs were met. Kept CSAT above 4.5/5 and reduced MTTR below 10 days. Established workflows, practices and standards to ensure excellent delivery and/or improvement.
• Managed overall operations including resource allocation, CRM platform (i.e. Salesforce), tools (i.e Dashboards), budget, contract negotiation with vendors and customer issues? resolution.
• Assumed leadership role to drive service delivery improvements and strategic direction, including process
  reengineering and organizational change.
• Managed employee career development, training and employee performance, hired new members and mentored them. Achieved 75% of certification (CCIEs) for engineers.
• Served as escalation point for multiple complex issues and problems that impacted day to day operation and Customer Satisfaction.
• Identified and worked with stakeholders (managers, directors, VPs and BUs) from Services and Channels
  organizations in context of aligning services to overall strategy by introducing support of specific products,
  supporting launching campaigns, participating in events & webinars for the partner community, etc.
• Promoted teamwork spirit and culture across the team built on trust, open communication, collaboration, and integrity. Achieved award for excellent communications within the organization.

Team lead for 35 engineers who provided advisory services to partners. Responsible for technical readiness, 24/7 operations monitoring, reporting, escalations and coordination of special projects for service optimization and expansion

• Ensured team’s technical readiness: coordinated training and worked on technology roadmap execution, achieving 80% participation of team in certification track for engineers
• Point of escalation for technical issues on datacenter and virtualization products and solutions.
• Analyzed data and presented monthly KPIs reviews (workload, customer satisfaction, feedback, resource
  utilization, etc.) as well as team metrics tracking and stakeholder reporting.
• Served as liaison with stakeholders, including business units and channels organizations
• Coordinated team work (shift assignments, training, etc) and supervised case tracking tools (Salesforce & Oracle CRMs, dashboards, etc.) daily operations and changes.

Assisted management on alignment between business strategy and service delivery & project execution by performing data analytics, performance monitoring, business analysis and working on special projects.

• Performed periodic measurements of effectiveness and business KPIs and facilitated efforts to optimize
  operational efficiency through business process definition and re-engineering.
• Analyzed partner related KPIs data and proactively engaged internal organizations to arrange for program
  improvements to ensure initiatives’ success
• Proactively engaged internal stakeholders, including initiative owners and project managers as part of day
  to day program activities and processes’ optimization.

Delivered technical consulting services for network infrastructure and VoIP solutions for America’s customers. Performed project management and consultant roles for proactive and reactive services and support. Performed analysis and diagnosis of most complex designs and networking problems for big enterprises and Service providers.

• Worked on project planning, design and implementation of solutions, including: architectural high and low level designs, onsite Implementations, network readiness assessments, audits and documentation. Coordinated deployment with stakeholders, project manager and customers
• Participated in several cross functional projects targeted to improve team’s practices, productivity and global scalability.
• Mentored and trained other engineers on processes and procedures for services’ organization.

Responsible for specific solutions, technology/product consulting and sales support activities for territory. Performed in-depth and high-level technical presentations, proof of concepts, lab demonstrations, etc for customers, partners and prospects.

• Provided technical sales support to Account Managers in the Caribbean and Central America.
• Actively participated as a specialist, collaborating with other team members in the organization. Provided consultative support and mentored other less experienced Systems Engineers (SEs).

Delivery of consultancy services for accounts in Americas. Involved in projects related to Routing and Switching, VoIP, Security. Additionally, managed multiple projects with moderate & high levels of business and technical complexity and risk.

• Served as escalation engineer and team lead, helped to resolve customer technical issues concerning implementation, design and troubleshooting for network projects valued at +10M.
• Performed architectural design, network reviews and documentation.
• Mentored and trained other engineers on processes and procedures for Advanced Services.
• Managed / executed implementation of several projects of the professional services organization.
• Cross-functional activities, working either as a Project Manager or Project Engineer depending on the project needs and customer requirements. As project manager, had responsibility of planning, schedule, budget control, coordination of implementation, customer management, etc.

Part of a team responsible for resolving customer technical issues concerning Switching technologies. Managed multiple customer cases and resolved issues using company information resources, laboratory simulations and engineering problem solving techniques.

• Team lead: Represented the team, acting manager, worked on new projects’ evaluation, queue monitoring and training coordinator.
• Managed workload and other assignments efficiently while being able to resolve time critical situations reliably and professionally
• Proactively mentored and trained other engineers on supported technologies and processes.