Relationshipmanagement
Aktualisiert am 30.01.2020
Profil
Freiberufler / Selbstständiger
Verfügbar ab: 01.02.2020
Verfügbar zu: 100%
davon vor Ort: 100%
Interface between IT organisation and client organisation
Changecoordination
Local information management
Dutch
native language
English
written and spoken ? very well
French
written and spoken ? ?school French?
German
written and spoken ? quite well

Einsatzorte

Einsatzorte

Buxtehude (+20km) Stade (+20km)
nicht möglich

Projekte

Projekte

1 Jahr 10 Monate
2017-08 - 2019-05

Order processing, billing and creating reports using SAP

Customer Service Employee
Customer Service Employee
  • Customer service and support in Dutch, German and English.
  • Order processing, billing and creating reports using SAP.
  • Creating custom made offers.
  • Supporting PR tasks.
  • Translating mailings to customers from German to Dutch and English.
  • Backup administrator for the B2B web shop.
The Hockey Wholesalers
Hamburg
2 Jahre 3 Monate
2014-10 - 2016-12

Advising and supporting users and resolving their issues

Functional application manager
Functional application manager
  • Functional management of two educational registers for teachers and school managers
  • User management, change management, functional management and acknowledging business requirement needs
  • Registrating questions, issues, problems and changes in a service management tool
  • Advising and supporting users and resolving their issues, often in cooperation with the technical application managers and/or developers
  • Relaying and ‘translating’ requests from users to the ICT supplier
  • Intermediair between ICT people and user representitives
  • Involved in the development projects for both registers
  • Weekly meetings with client representitives, project managers, technical application managers and developers
  • Input/formulate needs for system changes, based on user requests, issues or system management requirements
  • Executing functional and user tests
  • Coordination between users, technical application/system managers, project management, developers, scrum team and reporting afterwards
  • Responsible for GO / NO GO decision to the next step of implementation
  • We were working conform the SCRUM development method
  • Maintaining/updating work instructions and management manuals for both users and application managers
  • Generating output with SQL-queries for client organisations and our own management, creating MS Excel reports
  • Sparring partner for the application administrators and ICT Advisor, we were working as a team
  • We were using ITIL for our IT management processes
Ministry of Health, Welfare and Sport
7 Jahre 5 Monate
2007-05 - 2014-09

Composing information needs and system requirements

Sr. employee Local Information Management
Sr. employee Local Information Management
  • Advise, plan, organise and manage the automated information services of the Defence Materials Organisation.
  • Initiating innovations of automated information and carrying out the implementation on a functional level.
  • Composing information needs and system requirements.
  • Supervising and evaluating the introduction of changes.
  • Monitoring the implementation of the information security policy of the DMO.
  • Interim manager Local Information Management during his absence, also during longer periods.
  • Content Manager Intranet (using Tridion) of the department.
Ministry of Defence, Defence Materials Organisation
2 Jahre 4 Monate
2005-01 - 2007-04

Ministry of Defence, ICT organisation

Change Coordinator
Change Coordinator
  • Coordination of RFC’s issued by the Defence departments using the applicable procedures.
  • Relaying user feedback to management and organisation.
  • Coordination of implementing changes.
  • Functional management of the office applications.
  • Secretary Users Software board.
Ministry of Defence, ICT organisation
5 Jahre 3 Monate
1999-10 - 2004-12

Various Projects

1st ICT administrator
1st ICT administrator
  • April 2004 – 31 December 2004: All common system management and 2nd line support-work at the headquarters of the Royal Air Force for the networks of the air force, DTO and some other defence organisations.
  • November 2003 – April 2004: ICT work within the region on several locations.
  • June 2003 – November 2003: planning engineer for all local networks.
  • September 2002 – June 2003: employee Change management at Department of information and automation, information management section of the Airforce. 
    This work included: assessing, reviewing and coordinating non-standard of the air force, advising the Change Advisory Board.
  • October 1999 – September 2002: All common system management tasks and 1st and 2nd line support for all computer networks of the air force. Coordination and monitoring of installations and changes for both the air force and the DTO computer networks.
Ministry of Defence, Royal Airforce
3 Jahre 3 Monate
1996-07 - 1999-09

Several jobs

  • March 1998 - 30 June 1999: Headquarters of the National Employment Office.Employee second-line support/system management: solving user and server issues.
  • February/March 1998: ING Barings.Employee second-line support (Dutch and English): solving user and server issues.
  • August/December 1997: ICL.Employee helpdesk by phone 1st and 2nd line support (Dutch and English).
  • September 1996 to 30 June 1997: Staatsdrukkerij.Incident management. First-and second-line ICT work.
  • August/September 1996: Dutch railways. Coordination, distribution and monitoring of incoming incidents. First-and second-line ICT work.
various contracting agencies
1 Jahr
1995-07 - 1996-06

1st and 2nd line support and management work

Helpdesk employee
Helpdesk employee
4 Jahre 1 Monat
1991-06 - 1995-06

Management of the network, user management

Local administrator
Local administrator
  • Management of the network
  • user management
  • user support
  • installation of hardware and software
departmental network

Aus- und Weiterbildung

Aus- und Weiterbildung

  • HAVO (graduated 1984)
  • MEAO (graduated 1985 ? Secretary Education)

Courses/Training:

  • AMBI module HE (certificate received 1994)
  • Various ICT courses (between 1994 and 2004), like TCP/IP, Networking Essentials, several MS Office applications, several helpdesk/registration applications, etc.
  • ITIL Foundation (certificate received 2003)
  • Prince 2 Foundation (certificate received 2006)
  • BISL Foundation (July 2006)
  • Social aspects of management (certificate 2010)
  • Tridion (intranet content management system, 2011)
  • MS SharePoint introduction training (2012)
  • MS SQL Introduction (certificate received in 2014)
  • Introduction to creating projects (2015)
  • Agile and Scrum Essentials (2016)

Kompetenzen

Kompetenzen

Top-Skills

Interface between IT organisation and client organisation Changecoordination Local information management

Produkte / Standards / Erfahrungen / Methoden

Personal information:

I?ve got 25 years of experience in several ICT jobs, as well as Change ? and Information management jobs, and have been working at various companies and organisations. I?m a quick learner of processes and procedures and will find my ways in a company very fast.
I?d like to be challenged and work on many different types of tasks during the day. Sitting at my desk all day, answering phone calls and doing the same administrative tasks over and over again, will not make me happy. My preference is to work for an international company, with employees from different countries and cultures, genders and ages. My nationality is Dutch, but since December 2016 I've been living in Buxtehude. My husband and I moved here because of his job. I do speak and write both English and German, although I have to admit that I?m more confident about my English than my German. I?m not looking for a customer service or helpdesk employee. Sitting at my desk all day, answering phone calls and doing administrative tasks, will not make me happy. My communication skills are very good, and I easily contact all kinds of people, whatever their role/nationality/age/gender/etcetera may be. I would really love to work for an international company, because I like to work with all kinds of people and nationalities. In my opinion we can learn so much from other cultures and societies, that we all can benefit from each other?s experiences.

Of course I am not perfect, but I do think I know what my strong points are:

  • Direct, honest and motivated
  • Enthusiastic and eager to learn
  • Social and friendly, interested in people
  • Helpful
  • Someone who is not afraid of changes, but sees the opportunities of them
  • Lots of experience with different working environments

Work experience:

  • Customer Service Employee T.H.W. The Hockey Wholesalers (Hamburg)
  • Functional application manager at the Ministry of Health, Welfare and Sport (CIBG)
  • employee information management at the Ministry of Defence (DMO - Defence Materials Organisation)
  • Change coordinator at the Ministry of Defence (Defence ICT department)
  • 1st ICT administrator at the Ministry of Defence (Royal Air Force)
  • Several ICT jobs through various contracting agencies
  • Helpdesk employee at a metalworking company
  • Local administrator of a departmental network (Ministry of Health, Welfare and Sport)
  • Various secretary and administrative jobs

Einsatzorte

Einsatzorte

Buxtehude (+20km) Stade (+20km)
nicht möglich

Projekte

Projekte

1 Jahr 10 Monate
2017-08 - 2019-05

Order processing, billing and creating reports using SAP

Customer Service Employee
Customer Service Employee
  • Customer service and support in Dutch, German and English.
  • Order processing, billing and creating reports using SAP.
  • Creating custom made offers.
  • Supporting PR tasks.
  • Translating mailings to customers from German to Dutch and English.
  • Backup administrator for the B2B web shop.
The Hockey Wholesalers
Hamburg
2 Jahre 3 Monate
2014-10 - 2016-12

Advising and supporting users and resolving their issues

Functional application manager
Functional application manager
  • Functional management of two educational registers for teachers and school managers
  • User management, change management, functional management and acknowledging business requirement needs
  • Registrating questions, issues, problems and changes in a service management tool
  • Advising and supporting users and resolving their issues, often in cooperation with the technical application managers and/or developers
  • Relaying and ‘translating’ requests from users to the ICT supplier
  • Intermediair between ICT people and user representitives
  • Involved in the development projects for both registers
  • Weekly meetings with client representitives, project managers, technical application managers and developers
  • Input/formulate needs for system changes, based on user requests, issues or system management requirements
  • Executing functional and user tests
  • Coordination between users, technical application/system managers, project management, developers, scrum team and reporting afterwards
  • Responsible for GO / NO GO decision to the next step of implementation
  • We were working conform the SCRUM development method
  • Maintaining/updating work instructions and management manuals for both users and application managers
  • Generating output with SQL-queries for client organisations and our own management, creating MS Excel reports
  • Sparring partner for the application administrators and ICT Advisor, we were working as a team
  • We were using ITIL for our IT management processes
Ministry of Health, Welfare and Sport
7 Jahre 5 Monate
2007-05 - 2014-09

Composing information needs and system requirements

Sr. employee Local Information Management
Sr. employee Local Information Management
  • Advise, plan, organise and manage the automated information services of the Defence Materials Organisation.
  • Initiating innovations of automated information and carrying out the implementation on a functional level.
  • Composing information needs and system requirements.
  • Supervising and evaluating the introduction of changes.
  • Monitoring the implementation of the information security policy of the DMO.
  • Interim manager Local Information Management during his absence, also during longer periods.
  • Content Manager Intranet (using Tridion) of the department.
Ministry of Defence, Defence Materials Organisation
2 Jahre 4 Monate
2005-01 - 2007-04

Ministry of Defence, ICT organisation

Change Coordinator
Change Coordinator
  • Coordination of RFC’s issued by the Defence departments using the applicable procedures.
  • Relaying user feedback to management and organisation.
  • Coordination of implementing changes.
  • Functional management of the office applications.
  • Secretary Users Software board.
Ministry of Defence, ICT organisation
5 Jahre 3 Monate
1999-10 - 2004-12

Various Projects

1st ICT administrator
1st ICT administrator
  • April 2004 – 31 December 2004: All common system management and 2nd line support-work at the headquarters of the Royal Air Force for the networks of the air force, DTO and some other defence organisations.
  • November 2003 – April 2004: ICT work within the region on several locations.
  • June 2003 – November 2003: planning engineer for all local networks.
  • September 2002 – June 2003: employee Change management at Department of information and automation, information management section of the Airforce. 
    This work included: assessing, reviewing and coordinating non-standard of the air force, advising the Change Advisory Board.
  • October 1999 – September 2002: All common system management tasks and 1st and 2nd line support for all computer networks of the air force. Coordination and monitoring of installations and changes for both the air force and the DTO computer networks.
Ministry of Defence, Royal Airforce
3 Jahre 3 Monate
1996-07 - 1999-09

Several jobs

  • March 1998 - 30 June 1999: Headquarters of the National Employment Office.Employee second-line support/system management: solving user and server issues.
  • February/March 1998: ING Barings.Employee second-line support (Dutch and English): solving user and server issues.
  • August/December 1997: ICL.Employee helpdesk by phone 1st and 2nd line support (Dutch and English).
  • September 1996 to 30 June 1997: Staatsdrukkerij.Incident management. First-and second-line ICT work.
  • August/September 1996: Dutch railways. Coordination, distribution and monitoring of incoming incidents. First-and second-line ICT work.
various contracting agencies
1 Jahr
1995-07 - 1996-06

1st and 2nd line support and management work

Helpdesk employee
Helpdesk employee
4 Jahre 1 Monat
1991-06 - 1995-06

Management of the network, user management

Local administrator
Local administrator
  • Management of the network
  • user management
  • user support
  • installation of hardware and software
departmental network

Aus- und Weiterbildung

Aus- und Weiterbildung

  • HAVO (graduated 1984)
  • MEAO (graduated 1985 ? Secretary Education)

Courses/Training:

  • AMBI module HE (certificate received 1994)
  • Various ICT courses (between 1994 and 2004), like TCP/IP, Networking Essentials, several MS Office applications, several helpdesk/registration applications, etc.
  • ITIL Foundation (certificate received 2003)
  • Prince 2 Foundation (certificate received 2006)
  • BISL Foundation (July 2006)
  • Social aspects of management (certificate 2010)
  • Tridion (intranet content management system, 2011)
  • MS SharePoint introduction training (2012)
  • MS SQL Introduction (certificate received in 2014)
  • Introduction to creating projects (2015)
  • Agile and Scrum Essentials (2016)

Kompetenzen

Kompetenzen

Top-Skills

Interface between IT organisation and client organisation Changecoordination Local information management

Produkte / Standards / Erfahrungen / Methoden

Personal information:

I?ve got 25 years of experience in several ICT jobs, as well as Change ? and Information management jobs, and have been working at various companies and organisations. I?m a quick learner of processes and procedures and will find my ways in a company very fast.
I?d like to be challenged and work on many different types of tasks during the day. Sitting at my desk all day, answering phone calls and doing the same administrative tasks over and over again, will not make me happy. My preference is to work for an international company, with employees from different countries and cultures, genders and ages. My nationality is Dutch, but since December 2016 I've been living in Buxtehude. My husband and I moved here because of his job. I do speak and write both English and German, although I have to admit that I?m more confident about my English than my German. I?m not looking for a customer service or helpdesk employee. Sitting at my desk all day, answering phone calls and doing administrative tasks, will not make me happy. My communication skills are very good, and I easily contact all kinds of people, whatever their role/nationality/age/gender/etcetera may be. I would really love to work for an international company, because I like to work with all kinds of people and nationalities. In my opinion we can learn so much from other cultures and societies, that we all can benefit from each other?s experiences.

Of course I am not perfect, but I do think I know what my strong points are:

  • Direct, honest and motivated
  • Enthusiastic and eager to learn
  • Social and friendly, interested in people
  • Helpful
  • Someone who is not afraid of changes, but sees the opportunities of them
  • Lots of experience with different working environments

Work experience:

  • Customer Service Employee T.H.W. The Hockey Wholesalers (Hamburg)
  • Functional application manager at the Ministry of Health, Welfare and Sport (CIBG)
  • employee information management at the Ministry of Defence (DMO - Defence Materials Organisation)
  • Change coordinator at the Ministry of Defence (Defence ICT department)
  • 1st ICT administrator at the Ministry of Defence (Royal Air Force)
  • Several ICT jobs through various contracting agencies
  • Helpdesk employee at a metalworking company
  • Local administrator of a departmental network (Ministry of Health, Welfare and Sport)
  • Various secretary and administrative jobs

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