IT Support Specialist skilled in troubleshooting, networking, and Microsoft 365, delivering reliable technical solutions and efficient user support.
Aktualisiert am 14.11.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 14.11.2025
Verfügbar zu: 100%
davon vor Ort: 100%
IT Support & Troubleshooting
Microsoft 365 Administration
Windows System Maintenance
Hardware Installation & Repair
Network Configuration & Support
Remote Desktop Tools (AnyDesk
TeamViewer)
PowerShell Scripting
User Account & Permission Management
Outlook & OneDrive Support
Software Installation & Updates
Basic Firewall Configuration
IT Ticket Management (Jira)
System Monitoring & Maintenance
Cloud Storage Setup
Problem Solving
Technical Documentation
Customer Support
Team Collaboration
Adaptability in Dynamic Environments
Fast Learning of New Technologies
Independent Decision-Making
User Training & Support Delivery
Bengali
Mother tongue
German
B2
English
C1

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 years 4 months
2020-11 - now

IT Support

IT Support Specialist
IT Support Specialist
  • Provide technical assistance to end users for software, hardware, and network issues. 
  • Troubleshoot and resolve IT-related problems in a timely manner. 
  • Remote Desktop Support (AnyDesk, TeamViewer): 
    • Provide remote troubleshooting and support to users using AnyDesk or TeamViewer.
  • Diagnose and resolve system issues, software conflicts, and user queries remotely.
Synergy Global IT Services, Freiberg
1 year 7 months
2017-02 - 2018-08

Provided end-to-end technical support

IT Support Engineer
IT Support Engineer
  • Provided end-to-end technical support for computer hardware, software, and peripherals
  • Managed user accounts, permissions, and email (Outlook) troubleshooting for smooth business operations
  • Performed installation, maintenance, and troubleshooting of Windows operating systems and workplace devices
  • Configured and supported network connections, printers, and scanners to ensure reliable office connectivity
  • Implemented cloud storage (OneDrive) setup and support, ensuring secure data access and backup
  • Utilized PowerShell and IT ticketing systems for efficient issue tracking and system administration
DHRUBO HOST, Dhaka, Bangladesh

Aus- und Weiterbildung

Aus- und Weiterbildung

12/2025

Sustainable Mining and Remediation Management

Master of Science

Technical University Bergakademie Freiberg - Freiberg, Germany


03/2016

Petroleum and Mining Engineering

Bachelor of Science

Jessore University of Science And Technology - Jessore, Bangladesh


Certification

  • IT Support Technical Skills
  • Google IT Support

Kompetenzen

Kompetenzen

Top-Skills

IT Support & Troubleshooting Microsoft 365 Administration Windows System Maintenance Hardware Installation & Repair Network Configuration & Support Remote Desktop Tools (AnyDesk TeamViewer) PowerShell Scripting User Account & Permission Management Outlook & OneDrive Support Software Installation & Updates Basic Firewall Configuration IT Ticket Management (Jira) System Monitoring & Maintenance Cloud Storage Setup Problem Solving Technical Documentation Customer Support Team Collaboration Adaptability in Dynamic Environments Fast Learning of New Technologies Independent Decision-Making User Training & Support Delivery

Produkte / Standards / Erfahrungen / Methoden

Profile

Proactive and reliable IT Support Specialist with several years of hands-on experience in hardware maintenance, networking, and Windows environments. Proven ability to troubleshoot user issues, manage accounts and permissions, and provide effective support for Microsoft 365, Outlook, and OneDrive. Skilled in resolving real-world IT tickets, delivering remote and on-site assistance, and maintaining the smooth operation of IT systems. Dedicated to ensuring efficient IT service delivery and eager to contribute technical expertise to a dynamic and customer-focused organization


Key Skills and Expertise

Tools:

  • Jira
  • AnyDesk
  • TeamViewer
  • PowerShell


Cloud & Email:

  • Microsoft 365
  • Outlook
  • OneDrive


Security:

  • Updates
  • Patching
  • Basic Firewall Configuration


Soft Skills:

Strong problem-solving ability, independent decision-making, adaptability in small teams, and user training delivery.


Personal Strengths:

  • Fast Learner:
    • Quickly adapts to new tools and technologies with minimal instruction.


Adaptable:

Comfortable working in diverse IT environments and handling evolving challenges.


Problem Solver:

Skilled at diagnosing and resolving technical issues efficiently.

Betriebssysteme

Windows
10/11

Hardware

Installation
Maintenance
Troubleshooting

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

5 years 4 months
2020-11 - now

IT Support

IT Support Specialist
IT Support Specialist
  • Provide technical assistance to end users for software, hardware, and network issues. 
  • Troubleshoot and resolve IT-related problems in a timely manner. 
  • Remote Desktop Support (AnyDesk, TeamViewer): 
    • Provide remote troubleshooting and support to users using AnyDesk or TeamViewer.
  • Diagnose and resolve system issues, software conflicts, and user queries remotely.
Synergy Global IT Services, Freiberg
1 year 7 months
2017-02 - 2018-08

Provided end-to-end technical support

IT Support Engineer
IT Support Engineer
  • Provided end-to-end technical support for computer hardware, software, and peripherals
  • Managed user accounts, permissions, and email (Outlook) troubleshooting for smooth business operations
  • Performed installation, maintenance, and troubleshooting of Windows operating systems and workplace devices
  • Configured and supported network connections, printers, and scanners to ensure reliable office connectivity
  • Implemented cloud storage (OneDrive) setup and support, ensuring secure data access and backup
  • Utilized PowerShell and IT ticketing systems for efficient issue tracking and system administration
DHRUBO HOST, Dhaka, Bangladesh

Aus- und Weiterbildung

Aus- und Weiterbildung

12/2025

Sustainable Mining and Remediation Management

Master of Science

Technical University Bergakademie Freiberg - Freiberg, Germany


03/2016

Petroleum and Mining Engineering

Bachelor of Science

Jessore University of Science And Technology - Jessore, Bangladesh


Certification

  • IT Support Technical Skills
  • Google IT Support

Kompetenzen

Kompetenzen

Top-Skills

IT Support & Troubleshooting Microsoft 365 Administration Windows System Maintenance Hardware Installation & Repair Network Configuration & Support Remote Desktop Tools (AnyDesk TeamViewer) PowerShell Scripting User Account & Permission Management Outlook & OneDrive Support Software Installation & Updates Basic Firewall Configuration IT Ticket Management (Jira) System Monitoring & Maintenance Cloud Storage Setup Problem Solving Technical Documentation Customer Support Team Collaboration Adaptability in Dynamic Environments Fast Learning of New Technologies Independent Decision-Making User Training & Support Delivery

Produkte / Standards / Erfahrungen / Methoden

Profile

Proactive and reliable IT Support Specialist with several years of hands-on experience in hardware maintenance, networking, and Windows environments. Proven ability to troubleshoot user issues, manage accounts and permissions, and provide effective support for Microsoft 365, Outlook, and OneDrive. Skilled in resolving real-world IT tickets, delivering remote and on-site assistance, and maintaining the smooth operation of IT systems. Dedicated to ensuring efficient IT service delivery and eager to contribute technical expertise to a dynamic and customer-focused organization


Key Skills and Expertise

Tools:

  • Jira
  • AnyDesk
  • TeamViewer
  • PowerShell


Cloud & Email:

  • Microsoft 365
  • Outlook
  • OneDrive


Security:

  • Updates
  • Patching
  • Basic Firewall Configuration


Soft Skills:

Strong problem-solving ability, independent decision-making, adaptability in small teams, and user training delivery.


Personal Strengths:

  • Fast Learner:
    • Quickly adapts to new tools and technologies with minimal instruction.


Adaptable:

Comfortable working in diverse IT environments and handling evolving challenges.


Problem Solver:

Skilled at diagnosing and resolving technical issues efficiently.

Betriebssysteme

Windows
10/11

Hardware

Installation
Maintenance
Troubleshooting

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