UX Management, UX Research, UX-Strategie, ResearchOps, Change Management, Design Thinking, UX Workshops und Trainings
Aktualisiert am 08.06.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.07.2024
Verfügbar zu: 40%
davon vor Ort: 0%
User Experience
UX Research
ResearchOps
UX Management
Qualitative und quantitative Nutzerforschung
Usability Testing
UX Workshops
Design Thinking
Personalisierung
Insights Repositories
Research Democratisation
Onsite Customer Feedback
A/B Testing
UserZoom
EnjoyHQ
Dovetail
UserTesting
German
native
English
fluent, C2
French
B2
Dutch
B2
Italian
A1.2
Spanish
A1.2

Einsatzorte

Einsatzorte

München (+200km) Berlin (+200km) Hamburg (+200km) Düsseldorf (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

11 Monate
2023-07 - heute

Freelance UX Advisor

Strategic and tactical partner and fractional UX Research Lead
Strategic and tactical partner and fractional UX Research Lead

I help teams develop and hone their UX strategy, run effective research, optimise their ResearchOps, and empower people who do research to shine. 

My offerings include tactical and strategic consultation, UX workshops, hands-on research, CRO, and Personalisation.

3 Jahre 2 Monate
2021-04 - heute

UX management and UX strategy consulting

Co-Founder & UX Consultant
Co-Founder & UX Consultant
  • Side business focusing on UX management and UX strategy consulting
  • Advising on all things UX, test & learn culture, applied bevioural psychology, and more
  • Usability Audits and Heuristic Evaluations
auf Anfrage
3 Monate
2023-11 - 2024-01

Senior ResearchOps Advisor

Strategic and tactical (hands-on) expert to design and implement an insights repository Repository Taxonomy UX Research ...
Strategic and tactical (hands-on) expert to design and implement an insights repository
- Defining and implementing the strategy and approach for setting up a company-wide insights repository
- Gathering requirements across the business and translating them into a winning insights solution
- Facilitating workshops as a basis for a highly customised and personalised repository
Dovetail Conflu Microsoft Teams Miro
Repository Taxonomy UX Research Require
BestSecret GmbH
Barcelona
2 Jahre
2021-07 - 2023-06

ResearchOps & Insights Repository Consultant

EMEA Lead ResearchOps Partner
EMEA Lead ResearchOps Partner
  • Onboarding and consulting customer teams of various backgrounds (Designers, Researchers, ResOps Managers), focusing on successfully implementing insights repositories
  • Expert sessions on ResOps centred around insights management, data centralisation, and analysis
  • Coaching colleagues to become EnjoyHQ experts both on the Pre-Sales and Customer Success side
EnjoyHQ
2 Jahre
2021-07 - 2023-06

UX Research Consultant

DACH Lead UX Research Partner
DACH Lead UX Research Partner
  • DACH Lead for educating and consulting clients of various industries with team sizes of up to 50 on UX Research (UXR) methodologies, UXR best practices, generating quality insights, and communicating them effectively to create organisational change
  • Planning and leading UXR and strategy workshops
  • Leading change management programmes on UX maturity, scaling UXR, benchmarking, and designing influence
UserZoom UserTesting Monday.com Slackware Tableau
UserZoom
Barcelona
1 Jahr 10 Monate
2019-09 - 2021-06

User Experience Manager

User Experience Manager UX Research A/B Testing Qualitative und quantitative Nutzerforschung ...
User Experience Manager
  • Led quant + qual User Research (ran more than 150 studies) and Onsite Customer Feedback
  • Ran UX workshops to socialise and embed UXR
  • Involved in budget planning and hiring processes
UX Research A/B Testing Qualitative und quantitative Nutzerforschung UX Strategie Roadmap-Planung Onsite Customer Feedback Analyse NPS Design Thinking Ideation UX Workshops Personas CRO Product Owner Remote UX Research
C&A
Düsseldorf
1 Jahr 1 Monat
2018-04 - 2019-04

CRM & E-Commerce Management

Working student
Working student
  • Working student for planning, set up and analysis of customer loyalty and feedback initiatives
  • Running research initiatives such as focus groups
ARMEDANGELS
Köln
1 Jahr 1 Monat
2017-04 - 2018-04

UX Management

Working student
Working student
  • Working student for qual + quant user research
  • Sole responsibility for an internal customer blog
Douglas GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

2019
Study - E-Business
Hochschule Niederrhein
Degree: Master of Science

2016
Study - Textile & Clothing Management
Hochschule Niederrhein
Degree: Bachelor of Science

CERTIFICATES
  • Designing Influence - Nielsen Norman Group
  • ResearchOps: Operationalizing and Socializing User Research - Nielsen Norman Group
  • Intercultural Competence - Hochschule Niederrhein

Position

Position

Freelance UX Advisor with over seven years of experience in UX Management, UX Research and ResearchOperations. I help teams develop and execute on successful digital strategies and turn them into heroes in their own businesses.

Kompetenzen

Kompetenzen

Top-Skills

User Experience UX Research ResearchOps UX Management Qualitative und quantitative Nutzerforschung Usability Testing UX Workshops Design Thinking Personalisierung Insights Repositories Research Democratisation Onsite Customer Feedback A/B Testing UserZoom EnjoyHQ Dovetail UserTesting

Schwerpunkte

UX Research
UX Strategy
Qual + quant methods
Synthesis
Customer Feedback
ResearchOps
Workshop Facilitation
Personas
eCommerce
HCD
Consulting
Test & Learn Culture
Copywriting
Behavioural Psychology
Agile
Stakeholder Management
Discovery

Produkte / Standards / Erfahrungen / Methoden

ACHIEVEMENTS
  • Demonstrated Thought Leadership by leading onsite events like fireside chats, UXR webinars, and expert interviews, e.g. for Textilwirtschaft
  • Building UXR capabilities at high profile clients like LEGO, Reckitt, Henkel, Mercedes, Nestlé, VW, Deutsche Bank, and many more at UserZoom and EnjoyHQ
  • Respected team player who receives feedback such as: "High praise this week! It's quite obvious how much effort she puts in both in meetings with clients and behind the scenes. I'm doing renewal interviews with [client] right now, and one of the first things she said was how much of an impact the meetings with her have had on the team. (...)" - Account Manager at UserZoom
  • Ran more than 220 sessions with Researchers, Designers, Product Managers and other roles to develop their UXR skills and mature their UX practice
  • Grew the number of user studies run at C&A by 345% YOY
  • Designed and implemented a Customer Feedback Strategy at C&A from scratch. Achieved cross-divisional changes like the abolition of a min. order value. Growing weekly analysed feedback from 0 to 5.000

Branchen

Branchen

Software, Fashion, Beauty, Automobile, Insurance, Government Organisations, FMCG, Retail

Einsatzorte

Einsatzorte

München (+200km) Berlin (+200km) Hamburg (+200km) Düsseldorf (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

11 Monate
2023-07 - heute

Freelance UX Advisor

Strategic and tactical partner and fractional UX Research Lead
Strategic and tactical partner and fractional UX Research Lead

I help teams develop and hone their UX strategy, run effective research, optimise their ResearchOps, and empower people who do research to shine. 

My offerings include tactical and strategic consultation, UX workshops, hands-on research, CRO, and Personalisation.

3 Jahre 2 Monate
2021-04 - heute

UX management and UX strategy consulting

Co-Founder & UX Consultant
Co-Founder & UX Consultant
  • Side business focusing on UX management and UX strategy consulting
  • Advising on all things UX, test & learn culture, applied bevioural psychology, and more
  • Usability Audits and Heuristic Evaluations
auf Anfrage
3 Monate
2023-11 - 2024-01

Senior ResearchOps Advisor

Strategic and tactical (hands-on) expert to design and implement an insights repository Repository Taxonomy UX Research ...
Strategic and tactical (hands-on) expert to design and implement an insights repository
- Defining and implementing the strategy and approach for setting up a company-wide insights repository
- Gathering requirements across the business and translating them into a winning insights solution
- Facilitating workshops as a basis for a highly customised and personalised repository
Dovetail Conflu Microsoft Teams Miro
Repository Taxonomy UX Research Require
BestSecret GmbH
Barcelona
2 Jahre
2021-07 - 2023-06

ResearchOps & Insights Repository Consultant

EMEA Lead ResearchOps Partner
EMEA Lead ResearchOps Partner
  • Onboarding and consulting customer teams of various backgrounds (Designers, Researchers, ResOps Managers), focusing on successfully implementing insights repositories
  • Expert sessions on ResOps centred around insights management, data centralisation, and analysis
  • Coaching colleagues to become EnjoyHQ experts both on the Pre-Sales and Customer Success side
EnjoyHQ
2 Jahre
2021-07 - 2023-06

UX Research Consultant

DACH Lead UX Research Partner
DACH Lead UX Research Partner
  • DACH Lead for educating and consulting clients of various industries with team sizes of up to 50 on UX Research (UXR) methodologies, UXR best practices, generating quality insights, and communicating them effectively to create organisational change
  • Planning and leading UXR and strategy workshops
  • Leading change management programmes on UX maturity, scaling UXR, benchmarking, and designing influence
UserZoom UserTesting Monday.com Slackware Tableau
UserZoom
Barcelona
1 Jahr 10 Monate
2019-09 - 2021-06

User Experience Manager

User Experience Manager UX Research A/B Testing Qualitative und quantitative Nutzerforschung ...
User Experience Manager
  • Led quant + qual User Research (ran more than 150 studies) and Onsite Customer Feedback
  • Ran UX workshops to socialise and embed UXR
  • Involved in budget planning and hiring processes
UX Research A/B Testing Qualitative und quantitative Nutzerforschung UX Strategie Roadmap-Planung Onsite Customer Feedback Analyse NPS Design Thinking Ideation UX Workshops Personas CRO Product Owner Remote UX Research
C&A
Düsseldorf
1 Jahr 1 Monat
2018-04 - 2019-04

CRM & E-Commerce Management

Working student
Working student
  • Working student for planning, set up and analysis of customer loyalty and feedback initiatives
  • Running research initiatives such as focus groups
ARMEDANGELS
Köln
1 Jahr 1 Monat
2017-04 - 2018-04

UX Management

Working student
Working student
  • Working student for qual + quant user research
  • Sole responsibility for an internal customer blog
Douglas GmbH

Aus- und Weiterbildung

Aus- und Weiterbildung

2019
Study - E-Business
Hochschule Niederrhein
Degree: Master of Science

2016
Study - Textile & Clothing Management
Hochschule Niederrhein
Degree: Bachelor of Science

CERTIFICATES
  • Designing Influence - Nielsen Norman Group
  • ResearchOps: Operationalizing and Socializing User Research - Nielsen Norman Group
  • Intercultural Competence - Hochschule Niederrhein

Position

Position

Freelance UX Advisor with over seven years of experience in UX Management, UX Research and ResearchOperations. I help teams develop and execute on successful digital strategies and turn them into heroes in their own businesses.

Kompetenzen

Kompetenzen

Top-Skills

User Experience UX Research ResearchOps UX Management Qualitative und quantitative Nutzerforschung Usability Testing UX Workshops Design Thinking Personalisierung Insights Repositories Research Democratisation Onsite Customer Feedback A/B Testing UserZoom EnjoyHQ Dovetail UserTesting

Schwerpunkte

UX Research
UX Strategy
Qual + quant methods
Synthesis
Customer Feedback
ResearchOps
Workshop Facilitation
Personas
eCommerce
HCD
Consulting
Test & Learn Culture
Copywriting
Behavioural Psychology
Agile
Stakeholder Management
Discovery

Produkte / Standards / Erfahrungen / Methoden

ACHIEVEMENTS
  • Demonstrated Thought Leadership by leading onsite events like fireside chats, UXR webinars, and expert interviews, e.g. for Textilwirtschaft
  • Building UXR capabilities at high profile clients like LEGO, Reckitt, Henkel, Mercedes, Nestlé, VW, Deutsche Bank, and many more at UserZoom and EnjoyHQ
  • Respected team player who receives feedback such as: "High praise this week! It's quite obvious how much effort she puts in both in meetings with clients and behind the scenes. I'm doing renewal interviews with [client] right now, and one of the first things she said was how much of an impact the meetings with her have had on the team. (...)" - Account Manager at UserZoom
  • Ran more than 220 sessions with Researchers, Designers, Product Managers and other roles to develop their UXR skills and mature their UX practice
  • Grew the number of user studies run at C&A by 345% YOY
  • Designed and implemented a Customer Feedback Strategy at C&A from scratch. Achieved cross-divisional changes like the abolition of a min. order value. Growing weekly analysed feedback from 0 to 5.000

Branchen

Branchen

Software, Fashion, Beauty, Automobile, Insurance, Government Organisations, FMCG, Retail

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