CRM, Kundenportal & Bestandsübertragungsportal
Aktualisiert am 23.10.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 23.10.2025
Verfügbar zu: 80%
davon vor Ort: 20%
Business Analysis
Requirement Engineering
Product Owner
Geschäftsprozessanalyse
Requirements Engineering
Anforderungsanalyse
Analysefähigkeit
BPMN
Agile Softwareentwicklung
agiles Projektmanagement
English
Mother tongue
German
Mother tongue
Igbo
Mother tongue

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
möglich

Projekte

Projekte

2 Jahre 2 Monate
2023-10 - heute

Requirements and Strategy

Business Consultant
Business Consultant
  • Requirements and Strategy:
    • Manage the end-to-end agile software development lifecycle utilizing both Scrum and Kanban frameworks. 
    • Facilitate key ceremonies (sprint planning, daily stand-ups, retrospectives), optimize workflow efficiency, and maintaine visual management boards to ensure continuous delivery and process improvement.
  • Technical Analysis & Design:
    • Model system architectures and create UML diagrams to define structure, data flow, and behavior for new software solutions.
  • Agile Leadership:
    • Act as a de facto Product Owner for client teams, defining product visions, prioritizing backlogs, and coordinating sprint activities to maximize value delivery.
  • Solution Validation:
    • Design and oversee integration tests, automate UI tests, and manage test data to ensure solution quality and performance.
  • Governance & Compliance:
    • ?Ensure all proposed solutions and processes adhere to relevant regulatory standards (e.g., BiPRO, EU AI Act 2025, internal governance for AI).
2 Jahre
2021-01 - 2022-12

Managed and evolved AXA?s legacy CRM system

Business Consultant, Requirements Engineer
Business Consultant, Requirements Engineer
  • Managed and evolved AXA?s legacy CRM system (EVT Sales Service Portal) for exclusive sales agents, with a focus on optimizing portfolio transfer processes.
  • Served as the first point of contact for all inquiries related to the Portfolio Transfer Portal, providing timely resolutions and guidance.
  • Conducted ongoing stakeholder analyses to refine functional requirements and drive continuous improvement of the portal.
  • Ensured strict adherence to BiPRO regulatory standards across all development and release phases.
  • Designed and executed complex integration tests, automated UI tests, and managed test data procurement and integration.
  • Developed comprehensive test strategies, and authored and maintained test cases in JIRA and Confluence.
  • Supported release management processes for the seamless deployment of new software components.
  • Monitored performance of deployed solutions using statistical metrics to ensure reliability and identify areas for enhancement.
  • Managed the end-to-end agile software development lifecycle utilizing Scrum and Kanban frameworks to ensure on-time and high-quality delivery.


System Integration:

  • Monitored the end-to-end migration of Property and Liability policies to a new Guidewire platform (PolicyCenter & ClaimCenter), ensuring data integrity and minimal business disruption.
  • Designed and developed innovative UX interfaces to seamlessly integrate the legacy EVT Sales Service Portal with the new Guidewire system, enhancing user experience and operational efficiency.
  • Authored and maintained comprehensive test cases in JIRA and Confluence, ensuring robust test coverage for all integrated systems.
  • Conducted user acceptance testing (UAT) surveys and analyzed feedback to identify key insights; presented findings and recommendations to senior management to inform strategic decisions.
AXA Insurance AG, Cologne
2 Jahre 11 Monate
2018-02 - 2020-12

Adoption of a holistic customer process management framework

Product Owner / CRM
Product Owner / CRM
  • Authored a strategic whitepaper proposing the adoption of a holistic customer process management framework, integrating BPM and Six Sigma methodologies to standardize workflows, reduce inefficiencies, and enhance customer satisfaction.
  • Spearheaded the end-to-end creation and execution of a Proof of Concept (PoC) to empirically validate the strategy and secure stakeholder buy-in.
  • Product Owner for a 12-member Scrum team tasked with developing a modern, enterprisegrade CRM system.
  • Orchestrated sprint planning, requirements prioritization, and review meetings to maximize team efficiency and deliver value incrementally.
  • Led the end-to-end vendor evaluation and selection process for advanced customer systems, with a focus on innovative data collection technologies such as voice biometrics, facial recognition, and predictive data mining.
  • Served as the final point of escalation (3rd-level support) for resolving complex technical issues in key applications, including an app-based CRM (Activity) and a primary CRM system for a user base of 8,000+
  • Pioneered the use of process mining for end-to-end customer process analysis and improvement
Swiss Life Insurance AG, Hannover
4 Monate
2018-05 - 2018-08

Product Backlog

Product Owner
Product Owner
  • Collaborated with cross-functional working groups, key account customers, and senior management to elicit and refine both functional and non-functional requirements.
  • Translated complex business needs into detailed epics and user stories to drive development alignment.
  • Partnered with globally distributed Scrum teams (Japan, Czech Republic, Brazil) to define and communicate a unified product vision.
  • Prioritized and maintained the Product Backlog and Sprint Backlogs, while establishing clear sprint goals to maximize delivery value.
  • Coordinated and mentored four other Product Owners to ensure strategic alignment, consistency in execution, and continuous improvement across teams.
Konica Minolta Business Solutions Deutschland GmbH, Hannover

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 3 Monate
2024-09 - heute

PhD in Management

Estonian Business School, Tallinn, Estonia
Estonian Business School, Tallinn, Estonia



2 Jahre 6 Monate
2015-08 - 2018-01

MSc. in Information Systems, Majors BPM

non graduate, University of Liechtenstein, Vaduz, Liechtenstein
non graduate
University of Liechtenstein, Vaduz, Liechtenstein




2 Jahre 6 Monate
2009-03 - 2011-08

Computer Science, Majors Business Consulting

MSc., Hochschule Furtwangen, Furtwangen
MSc.
Hochschule Furtwangen, Furtwangen


3 Jahre
2005-03 - 2008-02

Business Management, Majors Production Economics

Master, Technische Hochschule Ostwestfalen-Lippe, Lemgo
Master
Technische Hochschule Ostwestfalen-Lippe, Lemgo

1 Jahr 5 Monate
2003-10 - 2005-02

Undergraduate, Business Informatics

non graduate, University of Paderborn, Paderborn
non graduate
University of Paderborn, Paderborn




2 Jahre
2001-08 - 2003-07

School Education

German A?level (Abitur), Weiterbildungskolleg der Stadt Bielefeld
German A?level (Abitur)
Weiterbildungskolleg der Stadt Bielefeld

Position

Position

Business Analyst, Business Requirement Engineering, & Product Owner

Kompetenzen

Kompetenzen

Top-Skills

Business Analysis Requirement Engineering Product Owner Geschäftsprozessanalyse Requirements Engineering Anforderungsanalyse Analysefähigkeit BPMN Agile Softwareentwicklung agiles Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

Profile

A dedicated Product Owner with a background in IREB-based Requirements Engineering, adept at bridging business and information technology, and ensures that the Scrum team maximizes product value while adhering to agile standards. PhD research focuses on the Governance and Regulatory Frameworks for Generative Artificial Intelligence in the financial sector.


Core Competencies

  • Stakeholder Management
    • Stakeholder Identification, Mapping, and Prioritization.
    • Requirement Elicitation and Analysis.
  • Requirement Engineering
    • Functional and Non-Functional Requirements Specification.
    • Business Constraints analysis.
  • Systems Modeling with UML
    • System context diagram development.
    • Structural and data modeling.
    • Behavioral modeling.
    • State and interaction modeling.
  • Agile & Scrum Practices
    • Backlog grooming and sprint planning.
    • Prioritization techniques.
    • Collaboration with cross-functional and distributed teams.


Tools

  • Microsoft office
  • Confluence
  • JIRA
  • Aris, Signavio
  • Guidewire
  • Power BI


Internship

07/2003 ? 10/2003

Role: Intern

Customer: Hans Peter Weigl, Geschäftsprüfung und Beratung, München


Tasks:

Bookkeeping and Accounting

Programmiersprachen

HTML
CSS
JavaScript
SQL

Branchen

Branchen

INSURTECH & FINTECH

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz
möglich

Projekte

Projekte

2 Jahre 2 Monate
2023-10 - heute

Requirements and Strategy

Business Consultant
Business Consultant
  • Requirements and Strategy:
    • Manage the end-to-end agile software development lifecycle utilizing both Scrum and Kanban frameworks. 
    • Facilitate key ceremonies (sprint planning, daily stand-ups, retrospectives), optimize workflow efficiency, and maintaine visual management boards to ensure continuous delivery and process improvement.
  • Technical Analysis & Design:
    • Model system architectures and create UML diagrams to define structure, data flow, and behavior for new software solutions.
  • Agile Leadership:
    • Act as a de facto Product Owner for client teams, defining product visions, prioritizing backlogs, and coordinating sprint activities to maximize value delivery.
  • Solution Validation:
    • Design and oversee integration tests, automate UI tests, and manage test data to ensure solution quality and performance.
  • Governance & Compliance:
    • ?Ensure all proposed solutions and processes adhere to relevant regulatory standards (e.g., BiPRO, EU AI Act 2025, internal governance for AI).
2 Jahre
2021-01 - 2022-12

Managed and evolved AXA?s legacy CRM system

Business Consultant, Requirements Engineer
Business Consultant, Requirements Engineer
  • Managed and evolved AXA?s legacy CRM system (EVT Sales Service Portal) for exclusive sales agents, with a focus on optimizing portfolio transfer processes.
  • Served as the first point of contact for all inquiries related to the Portfolio Transfer Portal, providing timely resolutions and guidance.
  • Conducted ongoing stakeholder analyses to refine functional requirements and drive continuous improvement of the portal.
  • Ensured strict adherence to BiPRO regulatory standards across all development and release phases.
  • Designed and executed complex integration tests, automated UI tests, and managed test data procurement and integration.
  • Developed comprehensive test strategies, and authored and maintained test cases in JIRA and Confluence.
  • Supported release management processes for the seamless deployment of new software components.
  • Monitored performance of deployed solutions using statistical metrics to ensure reliability and identify areas for enhancement.
  • Managed the end-to-end agile software development lifecycle utilizing Scrum and Kanban frameworks to ensure on-time and high-quality delivery.


System Integration:

  • Monitored the end-to-end migration of Property and Liability policies to a new Guidewire platform (PolicyCenter & ClaimCenter), ensuring data integrity and minimal business disruption.
  • Designed and developed innovative UX interfaces to seamlessly integrate the legacy EVT Sales Service Portal with the new Guidewire system, enhancing user experience and operational efficiency.
  • Authored and maintained comprehensive test cases in JIRA and Confluence, ensuring robust test coverage for all integrated systems.
  • Conducted user acceptance testing (UAT) surveys and analyzed feedback to identify key insights; presented findings and recommendations to senior management to inform strategic decisions.
AXA Insurance AG, Cologne
2 Jahre 11 Monate
2018-02 - 2020-12

Adoption of a holistic customer process management framework

Product Owner / CRM
Product Owner / CRM
  • Authored a strategic whitepaper proposing the adoption of a holistic customer process management framework, integrating BPM and Six Sigma methodologies to standardize workflows, reduce inefficiencies, and enhance customer satisfaction.
  • Spearheaded the end-to-end creation and execution of a Proof of Concept (PoC) to empirically validate the strategy and secure stakeholder buy-in.
  • Product Owner for a 12-member Scrum team tasked with developing a modern, enterprisegrade CRM system.
  • Orchestrated sprint planning, requirements prioritization, and review meetings to maximize team efficiency and deliver value incrementally.
  • Led the end-to-end vendor evaluation and selection process for advanced customer systems, with a focus on innovative data collection technologies such as voice biometrics, facial recognition, and predictive data mining.
  • Served as the final point of escalation (3rd-level support) for resolving complex technical issues in key applications, including an app-based CRM (Activity) and a primary CRM system for a user base of 8,000+
  • Pioneered the use of process mining for end-to-end customer process analysis and improvement
Swiss Life Insurance AG, Hannover
4 Monate
2018-05 - 2018-08

Product Backlog

Product Owner
Product Owner
  • Collaborated with cross-functional working groups, key account customers, and senior management to elicit and refine both functional and non-functional requirements.
  • Translated complex business needs into detailed epics and user stories to drive development alignment.
  • Partnered with globally distributed Scrum teams (Japan, Czech Republic, Brazil) to define and communicate a unified product vision.
  • Prioritized and maintained the Product Backlog and Sprint Backlogs, while establishing clear sprint goals to maximize delivery value.
  • Coordinated and mentored four other Product Owners to ensure strategic alignment, consistency in execution, and continuous improvement across teams.
Konica Minolta Business Solutions Deutschland GmbH, Hannover

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 3 Monate
2024-09 - heute

PhD in Management

Estonian Business School, Tallinn, Estonia
Estonian Business School, Tallinn, Estonia



2 Jahre 6 Monate
2015-08 - 2018-01

MSc. in Information Systems, Majors BPM

non graduate, University of Liechtenstein, Vaduz, Liechtenstein
non graduate
University of Liechtenstein, Vaduz, Liechtenstein




2 Jahre 6 Monate
2009-03 - 2011-08

Computer Science, Majors Business Consulting

MSc., Hochschule Furtwangen, Furtwangen
MSc.
Hochschule Furtwangen, Furtwangen


3 Jahre
2005-03 - 2008-02

Business Management, Majors Production Economics

Master, Technische Hochschule Ostwestfalen-Lippe, Lemgo
Master
Technische Hochschule Ostwestfalen-Lippe, Lemgo

1 Jahr 5 Monate
2003-10 - 2005-02

Undergraduate, Business Informatics

non graduate, University of Paderborn, Paderborn
non graduate
University of Paderborn, Paderborn




2 Jahre
2001-08 - 2003-07

School Education

German A?level (Abitur), Weiterbildungskolleg der Stadt Bielefeld
German A?level (Abitur)
Weiterbildungskolleg der Stadt Bielefeld

Position

Position

Business Analyst, Business Requirement Engineering, & Product Owner

Kompetenzen

Kompetenzen

Top-Skills

Business Analysis Requirement Engineering Product Owner Geschäftsprozessanalyse Requirements Engineering Anforderungsanalyse Analysefähigkeit BPMN Agile Softwareentwicklung agiles Projektmanagement

Produkte / Standards / Erfahrungen / Methoden

Profile

A dedicated Product Owner with a background in IREB-based Requirements Engineering, adept at bridging business and information technology, and ensures that the Scrum team maximizes product value while adhering to agile standards. PhD research focuses on the Governance and Regulatory Frameworks for Generative Artificial Intelligence in the financial sector.


Core Competencies

  • Stakeholder Management
    • Stakeholder Identification, Mapping, and Prioritization.
    • Requirement Elicitation and Analysis.
  • Requirement Engineering
    • Functional and Non-Functional Requirements Specification.
    • Business Constraints analysis.
  • Systems Modeling with UML
    • System context diagram development.
    • Structural and data modeling.
    • Behavioral modeling.
    • State and interaction modeling.
  • Agile & Scrum Practices
    • Backlog grooming and sprint planning.
    • Prioritization techniques.
    • Collaboration with cross-functional and distributed teams.


Tools

  • Microsoft office
  • Confluence
  • JIRA
  • Aris, Signavio
  • Guidewire
  • Power BI


Internship

07/2003 ? 10/2003

Role: Intern

Customer: Hans Peter Weigl, Geschäftsprüfung und Beratung, München


Tasks:

Bookkeeping and Accounting

Programmiersprachen

HTML
CSS
JavaScript
SQL

Branchen

Branchen

INSURTECH & FINTECH

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