• Managing high-value sales territory with a focus on specific automation solution targeting food and pharmaceutical industry
• Managing commercial activities and product development efforts as key member of Business Accelerator Unit by collaborating in a highly innovative setting utilizing Design Thinking approach and Canvas
• Developed and executed territory-specific sales strategies, resulting in a 25% increase in revenue within assigned region
• Established and maintained long-term relationships with key clients, leading to a 90% client retention rate
• Collaborated with cross-functional teams to improve product offerings and ensure alignment with market demands by researching and conducting interviews with experts to gather market data
• Coaching other sales team members in using consultative sales approach and Sprint Selling method

• Direct Sales (B2B SaaS) of robot programming software solution
• Managing inbound and outbound leads through full sales cycle in using consultative selling skills
• Create client demos, presentations, quotes/proposals and QBRs
• Sales activity tracking in CRM
• Strategic collaboration with management: successfully developed customer engagement plan in leading a collaborative working group of 4 people representing marketing, sales, customer success
• Supported development of customer facing target operating model as part of core working group
• Keynote Speaking activities and representing organization on relevant industry events

• Developed and implemented B2B value added services strategy for OTC Unit targeting stationary pharmacies in close collaboration with other Business Units e.g. Commercial Excellence, IT, Trade Marketing, Commercial & Customer Operations, Customer Engagement
• Supported implementation of a global B2B omnichannel marketing project for Region Europe by identifying needs of HCPs and delivering consistent and effective communication in matrix org for Germany location
• Evaluated 8 new service offerings and value adding tools for stationary pharmacies by conducting market analysis and assessing feasibility/compliance with respective regulations in collaborating with Legal, Compliance and Market Research Departments
• Led communication with and continuously briefed creative agency for translation of brand communication materials and online content as well as layout adaptation for Germany market
• Created a customer satisfaction survey following NPS methodology and planned/organized technical conduction of survey to generate insight and measure customer experience
• Supported cross-functional project of ?Pharmacy Platforms? covering data transfer efforts for pilot projects and driven adoption of systems for automated data transfer

• Operated multiple profitable accredited certification and registration programs (Nonfood Compounds, ISO 21469, HCV etc.)
• Managed client certification/registration projects and provided full cycle customer service for 500+ clients globally including key accounts (Germany, Belgium, Switzerland, Spain, Turkey, Netherlands, France etc.)
• Identified and implemented process improvements in certification and sales processes
• Managed financial reports and account for revenue growth strategy for dedicated region
• Worked within cross-functional teams to interpret regulations and supported development of standard certification criteria
• Provided liaison with stakeholders (e.g. regulatory, industry and trade associations)
• Coordinated and supported international sales and marketing activities
• Delivered 50+ presentations and/or webinars to trade organizations, in seminars or to clients
• Represented organization at multiple industry and trade events 2-3 events quarterly
• Coordinated activities with other business units and entities to effectively cross-sell service offerings
• Onboarded, mentored and motivated 5 new team members across global markets like China, Korea, Mexico

Achievements:

• Contributed to design, coordination of internal transition process and successful launch of new client portal as Key User/Core Team Member
• Top activity performer with consistently received high client ratings in customer experience surveys (NPS >95)
• Maintained and ensured ongoing customer service for China for an additional 100+ accounts temporary as Interim Account Manager exceeding sales/revenue targets
• Significantly improved TATs by 25% (Metric: average TAT in days) for client certification results (including lab, toxicology review, technical review components)
• Led Change Management Initiative of integrating clients as part of new lab acquisition for Germany counterpart

• Provided pricing information to customers regarding specific products
• Functioned as backup in areas of sales, support, and services by direct communication with client
• Assisted customers with prompt support in-person and via telephone
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
• Maintained account information accuracy by communicating frequently with salesmen and account executives
• Preparing quotations, international communication, preparation and Follow-Up activities for Tradeshows, Marketing & International Sales, Assisting to the General Manager

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events
• Assisted with meetings and presentations within company
• Posted positions through approved recruitment channels
• Tracked various statistics and kept detailed records to support human resources department

• Wrote and distributed press releases for company and clients
• Planning and Realization of trade shows and chamber events in cooperation with German consulate general
• Completed Market Analysis/Research