Business Development und Sales Experte | Saas| Pharma | Food
Aktualisiert am 27.05.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 27.05.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Consultative Sales| Sales Process | New Client Aquisition
German
English
French
Turkish

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

8 Monate
2023-04 - 2023-11

Managing high-value sales territory

Territory Sales Manager
Territory Sales Manager
  • Managing high-value sales territory with a focus on specific automation solution targeting food and pharmaceutical industry
  • Managing commercial activities and product development efforts as key member of Business Accelerator Unit by collaborating in a highly innovative setting utilizing Design Thinking approach and Canvas
  • Developed and executed territory-specific sales strategies, resulting in a 25% increase in revenue within assigned region
  • Established and maintained long-term relationships with key clients, leading to a 90% client retention rate
  • Collaborated with cross-functional teams to improve product offerings and ensure alignment with market demands by researching and conducting interviews with experts to gather market data
  • Coaching other sales team members in using consultative sales approach and Sprint Selling method
Wandelbots GmbH, Dresden, Sachsen
9 Monate
2022-07 - 2023-03

Direct Sales

Account Executive
Account Executive
  • Direct Sales (B2B SaaS) of robot programming software solution
  • Managing inbound and outbound leads through full sales cycle in using consultative selling skills
  • Create client demos, presentations, quotes/proposals and QBRs
  • Sales activity tracking in CRM
  • Strategic collaboration with management: successfully developed customer engagement plan in leading a collaborative working group of 4 people representing marketing, sales, customer success
  • Supported development of customer facing target operating model as part of core working group
  • Keynote Speaking activities and representing organization on relevant industry events
Wandelbots GmbH, Dresden, Sachsen
8 Monate
2021-06 - 2022-01

Developed and implemented B2B value added services strategy

Customer Engagement Manager, Value Added Services
Customer Engagement Manager, Value Added Services
  • Developed and implemented B2B value added services strategy for OTC Unit targeting stationary pharmacies in close collaboration with other Business Units e.g. Commercial Excellence, IT, Trade Marketing, Commercial & Customer Operations, Customer Engagement
  • Supported implementation of a global B2B omnichannel marketing project for Region Europe by identifying needs of HCPs and delivering consistent and effective communication in matrix org for Germany location
  • Evaluated 8 new service offerings and value adding tools for stationary pharmacies by conducting market analysis and assessing feasibility/compliance with respective regulations in collaborating with Legal, Compliance and Market Research Departments
  • Led communication with and continuously briefed creative agency for translation of brand communication materials and online content as well as layout adaptation for Germany market
  • Created a customer satisfaction survey following NPS methodology and planned/organized technical conduction of survey to generate insight and measure customer experience
  • Supported cross-functional project of ?Pharmacy Platforms? covering data transfer efforts for pilot projects and driven adoption of systems for automated data transfer
SANDOZ (a Novartis Division), Holzkirchen, Munich
4 Jahre 7 Monate
2016-12 - 2021-06

Operated multiple profitable accredited certification and registration programs

Account and Business Development Manager Nonfood Compounds
Account and Business Development Manager Nonfood Compounds
  • Operated multiple profitable accredited certification and registration programs (Nonfood Compounds, ISO 21469, HCV etc.)
  • Managed client certification/registration projects and provided full cycle customer service for 500+ clients globally including key accounts (Germany, Belgium, Switzerland, Spain, Turkey, Netherlands, France etc.)
  • Identified and implemented process improvements in certification and sales processes
  • Managed financial reports and account for revenue growth strategy for dedicated region
  • Worked within cross-functional teams to interpret regulations and supported development of standard certification criteria
  • Provided liaison with stakeholders (e.g. regulatory, industry and trade associations)
  • Coordinated and supported international sales and marketing activities
  • Delivered 50+ presentations and/or webinars to trade organizations, in seminars or to clients
  • Represented organization at multiple industry and trade events 2-3 events quarterly
  • Coordinated activities with other business units and entities to effectively cross-sell service offerings
  • Onboarded, mentored and motivated 5 new team members across global markets like China, Korea, Mexico


Achievements:

  • Contributed to design, coordination of internal transition process and successful launch of new client portal as Key User/Core Team Member
  • Top activity performer with consistently received high client ratings in customer experience surveys (NPS >95)
  • Maintained and ensured ongoing customer service for China for an additional 100+ accounts temporary as Interim Account Manager exceeding sales/revenue targets
  • Significantly improved TATs by 25% (Metric: average TAT in days) for client certification results (including lab, toxicology review, technical review components)
  • Led Change Management Initiative of integrating clients as part of new lab acquisition for Germany counterpart

NSF International, Rheda, NRW, Germany/ Michigan, USA
8 Monate
2016-04 - 2016-11

Provided pricing information to customers regarding specific products

Sales Assistant Customer Relationship Management
Sales Assistant Customer Relationship Management
  • Provided pricing information to customers regarding specific products
  • Functioned as backup in areas of sales, support, and services by direct communication with client
  • Assisted customers with prompt support in-person and via telephone
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Maintained account information accuracy by communicating frequently with salesmen and account executives
  • Preparing quotations, international communication, preparation and Follow-Up activities for Tradeshows, Marketing & International Sales, Assisting to the General Manager
NSF International, Rheda, NRW, Germany/ Michigan, USA
4 Monate
2015-11 - 2016-02

Assisted human resources and recruiting teams

Internship Human Resources/Recruiting Department
Internship Human Resources/Recruiting Department
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events
  • Assisted with meetings and presentations within company
  • Posted positions through approved recruitment channels
  • Tracked various statistics and kept detailed records to support human resources department
Arvato Distribution GmbH, Gütersloh, Germany
4 Monate
2014-09 - 2014-12

Wrote and distributed press releases

Internship Legal & Public Relations
Internship Legal & Public Relations
  • Wrote and distributed press releases for company and clients
  • Planning and Realization of trade shows and chamber events in cooperation with German consulate general
  • Completed Market Analysis/Research
German Chamber of Commerce, Istanbul, Turkey

Aus- und Weiterbildung

Aus- und Weiterbildung

5 Monate
2022-03 - 2022-07

Marketing Manager Healthcare (cert program full-time)

International University (IU)
International University (IU)
3 Jahre 5 Monate
2016-10 - 2020-02

Master of Business Administration

Fachhochschule des Mittelstands (FHM) Bielefeld
Fachhochschule des Mittelstands (FHM) Bielefeld
Majors: Innovation & Leadership
2 Monate
2016-06 - 2016-07

Innovation Networks Study

Metropolitan College of New York (MCNY)
Metropolitan College of New York (MCNY)
3 Jahre 2 Monate
2012-09 - 2015-10

Bachelor of Arts, International Business Administration

Fachhochschule des Mittelstands (FHM)
Fachhochschule des Mittelstands (FHM)
Bachelor-Thesis Result: 1,7

Kompetenzen

Kompetenzen

Top-Skills

Consultative Sales| Sales Process | New Client Aquisition

Produkte / Standards / Erfahrungen / Methoden

KEY HIGHLIGHTS

Experienced Account and Business Development Manager with proven record in building and nurturing client relationship, leading marketing & communication efforts and continuous improvement initiatives


SKILLS

  • Microsoft Office, FUSE, Showpad, MIRO
  • Public Speaking & Webinars for small groups and for audiences 50+
  • CRMs: Salesforce, Nutshell
  • Survey Tools: Alchemer (formerly SurveyGizmo), SurveyMonkey

Branchen

Branchen

  • Public Health
  • TIC (Testing, Inspection, Certification)
  • Pharmaceutical (OTC Product Lines)
  • SaaS,Robotics

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

8 Monate
2023-04 - 2023-11

Managing high-value sales territory

Territory Sales Manager
Territory Sales Manager
  • Managing high-value sales territory with a focus on specific automation solution targeting food and pharmaceutical industry
  • Managing commercial activities and product development efforts as key member of Business Accelerator Unit by collaborating in a highly innovative setting utilizing Design Thinking approach and Canvas
  • Developed and executed territory-specific sales strategies, resulting in a 25% increase in revenue within assigned region
  • Established and maintained long-term relationships with key clients, leading to a 90% client retention rate
  • Collaborated with cross-functional teams to improve product offerings and ensure alignment with market demands by researching and conducting interviews with experts to gather market data
  • Coaching other sales team members in using consultative sales approach and Sprint Selling method
Wandelbots GmbH, Dresden, Sachsen
9 Monate
2022-07 - 2023-03

Direct Sales

Account Executive
Account Executive
  • Direct Sales (B2B SaaS) of robot programming software solution
  • Managing inbound and outbound leads through full sales cycle in using consultative selling skills
  • Create client demos, presentations, quotes/proposals and QBRs
  • Sales activity tracking in CRM
  • Strategic collaboration with management: successfully developed customer engagement plan in leading a collaborative working group of 4 people representing marketing, sales, customer success
  • Supported development of customer facing target operating model as part of core working group
  • Keynote Speaking activities and representing organization on relevant industry events
Wandelbots GmbH, Dresden, Sachsen
8 Monate
2021-06 - 2022-01

Developed and implemented B2B value added services strategy

Customer Engagement Manager, Value Added Services
Customer Engagement Manager, Value Added Services
  • Developed and implemented B2B value added services strategy for OTC Unit targeting stationary pharmacies in close collaboration with other Business Units e.g. Commercial Excellence, IT, Trade Marketing, Commercial & Customer Operations, Customer Engagement
  • Supported implementation of a global B2B omnichannel marketing project for Region Europe by identifying needs of HCPs and delivering consistent and effective communication in matrix org for Germany location
  • Evaluated 8 new service offerings and value adding tools for stationary pharmacies by conducting market analysis and assessing feasibility/compliance with respective regulations in collaborating with Legal, Compliance and Market Research Departments
  • Led communication with and continuously briefed creative agency for translation of brand communication materials and online content as well as layout adaptation for Germany market
  • Created a customer satisfaction survey following NPS methodology and planned/organized technical conduction of survey to generate insight and measure customer experience
  • Supported cross-functional project of ?Pharmacy Platforms? covering data transfer efforts for pilot projects and driven adoption of systems for automated data transfer
SANDOZ (a Novartis Division), Holzkirchen, Munich
4 Jahre 7 Monate
2016-12 - 2021-06

Operated multiple profitable accredited certification and registration programs

Account and Business Development Manager Nonfood Compounds
Account and Business Development Manager Nonfood Compounds
  • Operated multiple profitable accredited certification and registration programs (Nonfood Compounds, ISO 21469, HCV etc.)
  • Managed client certification/registration projects and provided full cycle customer service for 500+ clients globally including key accounts (Germany, Belgium, Switzerland, Spain, Turkey, Netherlands, France etc.)
  • Identified and implemented process improvements in certification and sales processes
  • Managed financial reports and account for revenue growth strategy for dedicated region
  • Worked within cross-functional teams to interpret regulations and supported development of standard certification criteria
  • Provided liaison with stakeholders (e.g. regulatory, industry and trade associations)
  • Coordinated and supported international sales and marketing activities
  • Delivered 50+ presentations and/or webinars to trade organizations, in seminars or to clients
  • Represented organization at multiple industry and trade events 2-3 events quarterly
  • Coordinated activities with other business units and entities to effectively cross-sell service offerings
  • Onboarded, mentored and motivated 5 new team members across global markets like China, Korea, Mexico


Achievements:

  • Contributed to design, coordination of internal transition process and successful launch of new client portal as Key User/Core Team Member
  • Top activity performer with consistently received high client ratings in customer experience surveys (NPS >95)
  • Maintained and ensured ongoing customer service for China for an additional 100+ accounts temporary as Interim Account Manager exceeding sales/revenue targets
  • Significantly improved TATs by 25% (Metric: average TAT in days) for client certification results (including lab, toxicology review, technical review components)
  • Led Change Management Initiative of integrating clients as part of new lab acquisition for Germany counterpart

NSF International, Rheda, NRW, Germany/ Michigan, USA
8 Monate
2016-04 - 2016-11

Provided pricing information to customers regarding specific products

Sales Assistant Customer Relationship Management
Sales Assistant Customer Relationship Management
  • Provided pricing information to customers regarding specific products
  • Functioned as backup in areas of sales, support, and services by direct communication with client
  • Assisted customers with prompt support in-person and via telephone
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Maintained account information accuracy by communicating frequently with salesmen and account executives
  • Preparing quotations, international communication, preparation and Follow-Up activities for Tradeshows, Marketing & International Sales, Assisting to the General Manager
NSF International, Rheda, NRW, Germany/ Michigan, USA
4 Monate
2015-11 - 2016-02

Assisted human resources and recruiting teams

Internship Human Resources/Recruiting Department
Internship Human Resources/Recruiting Department
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events
  • Assisted with meetings and presentations within company
  • Posted positions through approved recruitment channels
  • Tracked various statistics and kept detailed records to support human resources department
Arvato Distribution GmbH, Gütersloh, Germany
4 Monate
2014-09 - 2014-12

Wrote and distributed press releases

Internship Legal & Public Relations
Internship Legal & Public Relations
  • Wrote and distributed press releases for company and clients
  • Planning and Realization of trade shows and chamber events in cooperation with German consulate general
  • Completed Market Analysis/Research
German Chamber of Commerce, Istanbul, Turkey

Aus- und Weiterbildung

Aus- und Weiterbildung

5 Monate
2022-03 - 2022-07

Marketing Manager Healthcare (cert program full-time)

International University (IU)
International University (IU)
3 Jahre 5 Monate
2016-10 - 2020-02

Master of Business Administration

Fachhochschule des Mittelstands (FHM) Bielefeld
Fachhochschule des Mittelstands (FHM) Bielefeld
Majors: Innovation & Leadership
2 Monate
2016-06 - 2016-07

Innovation Networks Study

Metropolitan College of New York (MCNY)
Metropolitan College of New York (MCNY)
3 Jahre 2 Monate
2012-09 - 2015-10

Bachelor of Arts, International Business Administration

Fachhochschule des Mittelstands (FHM)
Fachhochschule des Mittelstands (FHM)
Bachelor-Thesis Result: 1,7

Kompetenzen

Kompetenzen

Top-Skills

Consultative Sales| Sales Process | New Client Aquisition

Produkte / Standards / Erfahrungen / Methoden

KEY HIGHLIGHTS

Experienced Account and Business Development Manager with proven record in building and nurturing client relationship, leading marketing & communication efforts and continuous improvement initiatives


SKILLS

  • Microsoft Office, FUSE, Showpad, MIRO
  • Public Speaking & Webinars for small groups and for audiences 50+
  • CRMs: Salesforce, Nutshell
  • Survey Tools: Alchemer (formerly SurveyGizmo), SurveyMonkey

Branchen

Branchen

  • Public Health
  • TIC (Testing, Inspection, Certification)
  • Pharmaceutical (OTC Product Lines)
  • SaaS,Robotics

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