GfK Datacentre Optimization Project Lead (Equinix DC FR2/FR7) train FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), (DCIM, ITSM, ITIL, Device42 - maintain a stable DC infrastructure for running Production critical applications. ? single POC for Change Management Network, Star Track, Backup & Storage, Cloud, Linux, Windows, EUS Teams & SoftwareCentre installs, successful completion of the DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative. Planned/Configured/Installed/ Dematic Server-rooms; Switches Configuration, Dematic Head office in Heusenstamm, Wurzburg, Kahl am Main, & Graz Austria. Provide front-line primary technical support to FEs Level 1-2 & end users on various technical issues and problems relating to hardware, software, and peripherals. Support of users with their end devices such as PCs, Cisco IP Phones, IOS devices, laptops as well as digital scanners. Managing/training of SideHelpdesk Support of Level I-II Technicians, Specialists and FEs on daily basis with weekly reports gathering for a business and mission-critical. Responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. Setup/Install video conference camera for tv Polycom and Cisco and Tandberg, el et. Providing Network Engineering Support for the Infrastructure team. Projects: 12 site WAN Migration, 10Gb Cisco Nexus Core upgrade, Wireless network (Meraki) rollout, conversion of sites from L1, L2 to L3, Cisco Switches & Routers Juniper SRX and vSRX deployment, configuration, and support. Contributing to other ISS projects and Problem/Major Incident Management/Resolution. Working on different type of tickets and based on client?s requirement travel to the site to investigate the issue onsite
Provide a resolution to customers, to replace parts for servers, storage, tape drives and libraries and provide 2nd line remote and desk side support services to end users. Extensive knowledge of HP, Sun / Oracle, IBM or Dell hardware (UNIX or Wintel) and Extensive knowledge in all OEMs. Manage of Server/Client Operations in a Domain environment including Active Directory. Respond to requests for advanced technical support in the installation, preventative maintenance and remedial maintenance activities in response to customer and partners? service level agreements. Manage Field Technical Engineers remotely / Experience using MSCCM / Managing MGP / WSUS. Allocate tickets originating from Helpdesk advisers. Ensure parts are in place for Engineers to fulfil service level agreements. Identify training needs of partners / Experience in VMware-vSphere Infrastructure Operations. Review Engineer reports filed with the Helpdesk / strong knowledge of TCP/IP Standards / Networking / Provide technical support to Engineers / Experience in Windows Deployment Toolkits. Engage in special projects as required / Manage MAC HW/SW and mobile devices, in particular ? Blackberry plus experience with Remedy of Problems / Incidents and Call logging System in E-Desk / Manage the service experience for the customer and aggressively pursues problem resolution. Liaise with internal company departments including Helpdesk, logistics and Service Delivery Manager regarding responding to dispatch, ordering and usage of parts and providing timely updates and call closure information. Perform complex system installations and component upgrades without supervision. Read service manuals to support other Engineers in the field or to resolve myself when on customer's sites. Provide instruction and backup support to other Engineers and service partners. Follows the technical escalation process to ensure timely resolutions and that management are fully briefed on any impediments to achieving the SLA. Ensure timely and appropriate preventative maintenance activities are performed according to equipment specifications. Utilize appropriate diagnostic strategies to identify problem source. Ensure that accurate records/reports are produced and reported in a timely fashion. Establish and maintain a working relationship with partners within an assigned area and assist service partners with the technical development of our team members. Knowledge/ Experience of ITIL/ISO 9000 and experience of working within an ITSM environment.
Plan, direct and manage the daily operations of a computer operations Department. Responsible for operation of mainframe and peripheral information system equipment and for developing schedules for equipment usage. Lead a team of support personnel who troubleshoot IT issues. Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements. Help director lead and manage day to day operations. Have an understanding of operational processes and needs it as relates to technology and communication equipment and work effectively with operational staff in the coordination of IT projects and identifying operational technology needs. Ensure maximum issue resolutions in minimum time. Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user. Ensure proper functioning of company?s information processing system and make upgrades as necessary. Help business operations utilize information systems to improve efficiency. Keep computer equipment, hardware, and software updated to meet organizational needs. Maintain working relationships with vendors and third-party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analysed on a periodic basis. Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered to IT Corporate policies. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology. Recommend adjustments to systems and/or equipment to ensure cost efficient and effective systems/equipment infrastructure. Experience of working in onsite/offshore model & related Quality management processes. Keep current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc
Monitor and Coordinate IT Functions with Milton Keynes, Derby, Baton Rouge, Jubal, Manama. Review and supervise Shaw Group ? Dubai Branch IT Infrastructure, Network & Servers Access JD Edwards & Shaw Vision Access & ERP & ITIL. Supervise in maintaining E-mail Accounts (addition, deletion). Install / Implement Shaw Standard Software for new employees and join them in the domain group. Manage System & Network Security Access / Ghosts Server/ Maintain FTP Site\Archives\Backup Internal Audit / Focus on access permissions are properly initiated, modified and terminated/Access permission are limited to the applications and systems which are required to complete an employee?s job responsibilities. Internal controls related to the user access environment/Reviews of access permission are completed on a regular basis and Contractor access is appropriately restricted and Users with elevated access are more carefully monitored. Backup Server Data every day Supervise the upgrading & updating process of Windows Advance Server 2003, 2008. Monitoring & updating antivirus software on the server & for the end users. New Product Introduction, new systems & tools, interfaces to ERP systems. Cost control, staff & IT equipment budget experience. Assist with IT staffing & budgeting projections on a company-wide basis. Applying policies in Active Directory to local user accounts & GPO. Special knowledge & experience in the management of close-to-production/production-critical systems, experience with machine systems in the electronics environment & Manages Application software licenses on a company-wide basis, Project Management, recognizes necessary network improvements & makes suggestions to IT Director / VP. Monitor permissible software of end users as per company policy to avoid misuse & unwanted applications & Provision of Shaw entities IT services such as consulting, operating procedures & methodologies to be used; & assisting with IT project management, share point functions including budget estimate for the implementation/deployment of IT for various projects within Shaw entities & assisting the Director of IT by proposing IT strategy, policy & standards with regard to Shaw Baton Rouge IT Corporate infrastructure, overseeing compliance with IT standards, & guideline.
Report directly to the US & Europe?s GSS Regional IT Managers. Network & System Administrator for the Middle East, Asia & African Region. Monitors & supports the day-to-day activities of the IT Coordinators within the Middle East, Asia & African territory. Responsible for IT Management, IT Staffing, IT Forecast & Budgeting & contribution for the Business Development. LAN / WLAN Installation and monitoring. Installing & Maintaining the VSAT, BGAN & WI-Max for the site connection & other remote areas. Troubleshoot & Monitor the VPN to the corporate office (Baton Rouge & Milton Keynes), Microsoft Exchange Server & Active Directory. Maintaining the CISCO Switches, Routers & Firewalls, VoIP networks & the DC Server & Symantec. Back-up Tapes. Monitoring & Assigning jobs on the Service Desk site for the IT request or escalation within the territory. Solved IT problems thru remote assistance, phone calls, software deployments & other means of communication. Responsible for the Procurement & Logistic of IT gear for the Middle East, Asia and African Region Supported, assigned & worked to our various projects for Nuclear Power, Oil & Gas and Military base in KSA, Bahrain, Pakistan, Vietnam, Soul Korea, South Korea, Malaysia, Abu Dhabi, China, AP1000, Singapore, Iraq, Djibouti, Oman & Afghanistan, under the USACE, AFCEE, US Department of Defense & other US Federal Office and Private Companies and Local Government body.
Manage the configuration and installation of servers in a LAN environment in accordance with set procedures and policies. Configure and install new hosts in a LAN environment and prepare them for use with the server-based network, in accordance with IT standards (Windows 2000 professional, Windows XP workstation, Windows 9X). Work as Windows NT/2000/2003/ administrator in a wide area network environment with responsibility for multiple locations. Manage Internet connectivity through hardware firewalls (Cisco Pix and Sonic Wall). Install/configure and troubleshoot Cisco Switches\Cisco Routers\Cisco Firewalls. Implement preventative network management techniques using remote network monitoring tools. Work with hardware firewalls and manage the wide area network Bandwidth. Responsible for enterprise mission critical data backups, using Symantec Backup Exec 8.0/VERITAS. Server Monitor performance of the network as part of a unit and identify methods of optimization. Ensure that as far as possible, all computers are standardized with respect to software, hardware and network configuration and legal software. Provide a high level of network security (as defined in IT policies and procedures document) and ensure that appropriate access control be used internally on the LAN. Manage the network Intruder Detection\Prevention system. Ensure that all computers are protected for viruses and that all relevant updates and upgrades are applied regularly. Ensure the availability\troubleshooting of V-SAT satellite SCPC systems, VOIP systems and PABX systems. Supervise Network Administrators, Help Desk Supervisor and IT Assistants technically and provide technical assistance. Provide staff training on all hardware, software, files management/maintenance and LAN/WAN systems. Carry out periodic computer skills surveys to determine end user knowledge of applications. Coordinate with clients to understand their need and provide necessary support as required. Provide technical assistance to remote sites help desk and network admin personnel. Organize and maintain every server room and server room?s necessary equipment/tools. In the absence of IT Manager take lead for IT operations including supervision as required. Update systems/network for the overall requirements of Louis Berger. Prepare budgets and cost estimates for IT requirements. Perform any other related duties as assigned by the supervisor.
Information Technology, Software Application, Programming, Network Security, Network Application & End-to-end Protocols, Internetworking, Computer Networks, Robot Intelligence, Electronics, Sensors & Mechanics, Transaction Management etc.
Self-Development (Online Training)