First and second level support providing to over 500 users in a great IT team connect with Global Service Desk in USA and the UK in coordination with Cognizent and Total IT Group
Add\ remove users in AD and SCCM and deploy software and polices
Providing onsite and remote support and solving major issues such as windows, Outlook, MS Teams, VPN, Citrix, sharepoint, iManage, video conference devices, smartphones, hardware and software
Mobile device management in MS Endpoint Management (MDM), add/remove devices and apply policies to smartphones and computers
Managing ip phones Crestron and YeaLink and other Teams activated and intune connected mobile devices
Working in Service Now, managing incidents, requests and service tasks
Managing tokens in RSA and supporting homeoffice remotely
Freshfields Bruckhaus Deringer
Hamburg, Germany
1 Jahr 6 Monate
2021-07 - 2022-12
Installation and configuration of MS windows
Desktop Support Engineer
Desktop Support Engineer
Installation and configuration of MS windows through USB images, managing users? profile in active directory
Installation and troubleshooting MS office 365, Adobe, Cisco client VPN, printers, Symantec antivirus, and other related software
Work as a helpdesk in Service-Now ticketing system, provide remote support to home office users using VPN, MS teams and telephone calls
Replacing hardware and patching
IT related items inventory and make request for new purchases
Smartphone?s setup and configuration, creating Apple ID, adding company email account, backup users contacts, and files
Hemmersbach Experts
Hamburg, Germany
11 Jahre 3 Monate
2007-01 - 2018-03
Supervision and maintenance of IT network
Information and Communication Technology Officer
Information and Communication Technology Officer
Supervision and maintenance of IT network contains of 250 users and smartphones
Installation and troubleshooting of windows7/10 , MS office package, office 365, outlook accounts, antivirus, printers, digital senders, scanners, copiers, UPSs, fax machines, wireless access points, windows updates, hardware repair, data recovery, and other IT related tasks
Responsible for maintenance and troubleshooting of Windows based platform that contained about 20 servers (win sever 2008/2016), domain controllers, Group policies, DNS, DHCP, Exchange Server 2003/2007/2016, Active Directory, ISA, TMG, file /print server, antivirus server, WSUS server, KMS server, PABX, voice gateway and FTP services of the United Nations network
Installation and maintenance of Cisco PIX /ASA firewall, Cisco router, Sonicwall and creating VPN connection between HQ and 7 regional offices. bandwidth management and web filtering and internet sharing
Follow up Microsoft Premier Support recommendations and implement Microsoft Premier Support strategies in production network to be pro-active regarding network security, disaster recovery, backup / restore and health check of the servers
Disaster recovery planning for exchange server, Active Directory, DNS, Database and file servers
Backup /restore process by using NT Backup, VSS Windows Backup, Acronise and DPM
Making annual and monthly budget for IT department, coordinate with logistics and provide recommendations on RFQ, RFP, RIR and other logistics documents and procedures for purchasing IT equipment
Supervise administrative tasks of IT section including clients request logging, ticketing, inventory, and warehouse management
United Nations Office for Project Service (UNOPS/UNMAS)
3 Jahre 2 Monate
2003-11 - 2006-12
Responsible for monitoring and keep running a network
IT Helpdesk / System Administrator
IT Helpdesk / System Administrator
Responsible for monitoring and keep running a network of over 500 users and connect HQ to regional offices through VPN and VOIP connections
Managing network security using Cisco Firewalls/ Routers, and specific applications.
Manage primary and secondary domain controllers, DC, Active Directory, Email server, 500 email outlook accounts, DNS, DHCP, file and Print servers
Routine checkup, troubleshooting and updates of production servers and monitor servers? event logs, Responsible for daily backup /restore of production data, used ntbackup, Acronis Image and Symantec exec backup software
Provide first level IT support to the user including software and hardware installation of workstations, data cabling, running windows updates, PC performance check, virus cleaning
Responsible for IT workshop to repair PCs, printers, telephones, copier machines, servers, power supplies and other IT related equipment tasks
United Nations Development Program (UNDP)
Kabul Afghanistan
Aus- und Weiterbildung
2 Jahre 3 Monate
2019-04 - 2021-06
Studying German Language and Integration Courses
German language from zero to level B2, Inlingua German Language Course, Hamburg, Germany
German language from zero to level B2
Inlingua German Language Course, Hamburg, Germany
4 Jahre 11 Monate
2009-02 - 2013-12
Study
Bachelor of Arts, American University of Afghanistan in Kabul
Bachelor of Arts
American University of Afghanistan in Kabul
1 Monat
2008-12 - 2008-12
MCTS, Exchange Server 2007 Enterprise Messaging Administrator,
Certificate, Dubai, UAE
Certificate
Dubai, UAE
2 Monate
2008-08 - 2008-09
MCITP, Microsoft Certified IT Professional, Windows Server 2008 Enterprise Administrator
Certificate, Koenig Solutions, New Delhi, India
Certificate
Koenig Solutions, New Delhi, India
6 Jahre 10 Monate
1990-03 - 1996-12
School Education
Associate Degree (14th Grade), Telecommunication and IT-Institute in Kabul, Afghanistan
Associate Degree (14th Grade)
Telecommunication and IT-Institute in Kabul, Afghanistan
1981 - 1989
School Education
High School in Kabul, Afghanistan
Certificates:
So for I have passed 14 online exams of Microsoft (more Informations on Request)
MCTS, Windows Vista, in Koenig Solutions, New Delhi, India (MS Certified)
2016
CCNA Cisco Certified Network Associate, New Delhi
2011
SCCM 2007, Microsoft, Dubai, UAE
Kompetenzen
Top-Skills
Windows 10Windows 11Windows ServerActive DirectorySCCMMDMMicrosoft end pointAzureNetzwerkinfrastrukturMS Outlook
Produkte / Standards / Erfahrungen / Methoden
Profile:
I have got an associate degree in Information and Communication Technology (ICT), and a BA degree from the American University of Afghanistan
I have completed MCITP2008, MCTS Exchange Server, MCP, MCSE, and SCCM official courses in India, New Delhi, and UAE, Dubai, and certified from Microsoft
I hold the CCNA 1-2-3-4 as well as ICDL Certificates for MS Office
I have more than 10-year technical experience with excellent leadership, managerial, and communicational skills
I am a reliable team member, hard worker and self-motivated individual
I have strong knowledge of IT and Telecom, physical and logical networking, system administration, client?s support, and disaster recovery planning of Microsoft products
I have a great understanding of cabling (copper, fiber), PC and smartphones installations
Soft Skills:
Good communications skills
problem solving
organization /managerial skills
Vertrauen Sie auf GULP
Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung