• Automating several governance processes (NPP, money laundrey, etc.) with Signavio workflows
• Review and optimization of existing workflows
• Adjusting/ optimizing configuration and set-up of the Process Governance & Process Manager component
• Training and guiding the company internal SAP Signavio Team

Driving continuous improvement of cross-functional processes, implementation of a BPM tool, and enablement of improvement techniques and BPMN.

• Company-wide rollout of Business Process Management system (SAP Signavio).
• Conducting BPMN 2.0 and tool training (enablement of "modelers" and "readers" of process models)
• Setting up process landscape, and mapping out/ reviewing BPMN diagrams of core processes.
• Definition of process owners, and installing process performance indicators.
• Managing process interfaces between global operations processes and global finance, procurement, and commercial processes.

Providing consulting expertise around Business Process Management methods, process mining, process modeling, process analysis, and process workflow to SAP Signavio customers from various industries and process areas, like:

• HR / Hire-to-Retire
• Order-to-Cash / Quote-to-Cash
• Purchase-to-Pay
• Medical/ Patient-to-Cash

Scope:

• Running process elicitation workshops, data preparation, and customer-specific process analysis to create insights into process behaviors and process performance, identifying improvement potentials based on eventlog data (Process Mining)
• Using various process analytics techniques to identify root causes of defects/anomalies and create plan of action to provide solutions.
• Guiding clients and providing best practice knowledge to ensure successful implementation and adoption of the client's process management initiative. Helping the client to set up and use Signavio's process management tools (Process Manager, Hub & Process Governance) based on client requirements
• Conducting BPMN trainings and support client's process modelling and workflow initiatives

Project Lead of several improvement projects using the Lean Six Sigma methodology, Process Mining and data analysis techniques

amongst other things

• Driving the business towards Returns Excellence by defining & implementing KPIs, measuring process performance and identifying improvement potentials & implementing solutions within the returns processes (impact: amongst others reduced lead time, decreased number of 'unclaimed' lost parcels by ~50%, and further)
• Improving the credit card payment & reimbursement process (impact: reassessment of open positions in financial booking system worth several MM Eur)
• Improving automated and manual warehouse processes assuring an on-time delivery (impact: reduced number of long lasting orders by ~40%)
• Conducting various Kaizen events within several business units

Providing in-house training & mentoring

• Modelling Business Processes (BPMN), incl. creation of eLearning
• Improvement Techniques for Business Processes
• Lean Six Sigma Yellow Belt
• Mentoring and guiding Lean Six Sigma Green Belt trainees throughout their projects

Project Lead for documenting and improving processes within HR department and implementation of an Applicant Tracking System

• Definition and documentation of HR processes in BPMN 2.0 (Signavio)
• Selection, implementation and maintenance of 3rd party Applicant Tracking System
• Designing and implementing data compliance system and integrating it with ATS
• Designing training concept & running user trainings
• Supporting implementation of career portal

• Order 2 Cash processes elicitation and definition of metrics for monitoring solutions
• Creation of process landscape of logistics platform
• Process and requirement analysis of supplier returns, enabling new features for simplifying and optimizing the process
• Analysis and improvement of returns processes by logistic service provider

Contribution to several Lean Administration projects

• Optimizing the planning processes for gas turbines manufacturing
• "Lean Reporting" / reducing overproduction of reporting within business unit 
• Mapping processes and conducting value stream & information structure
• analysis
• Setting up & maintaining SharePoint database

Support in Lean Six Sigma training & coaching activities

• Development of training content, material and exercises
• Execution of training evaluations

• Conducting manufacturing process analysis
• Optimizing layout of work area
• Creating standard operating procedures
• Supporting facilitation of Kaizen events